Today, June 12, 2026 was my first time ever visiting an Ulta salon. I booked with an elite master…read morestylist named Sandy B. Her services were nothing short of a miracle. Her communication, kindness, and conversation were everything anyone would want in a salon service. I have been struggling to find a hairstylist that is good at cutting short hair for quite some time, but she hit the mark. I am am ecstatic with the outcome and the service that I was given. Thank you, Sandy!

The manager is rude. The staff is unprofessional. This used to be a nice place to shop, but their…read morestandards have slipped. It appears mismanaged.

Instacart shopper here! Not a huge make up girlie, but as soon as I had walked into Sephora, Khushi…read moreasked if I needed help finding anything, I showed her what I was shopping for and was the at the checkout in under 3 minutes! Thanks Khushi for being so knowledgeable and fast when it counts!

Found a W.O.W, product I had but been able to get my hands on & got an upper lip & eyebrow wax by…read morethe sweetest young lady. Long black hair... Aaaahhhh... blank on her name. But she did a "PERFECT," JOB! She listened & I will DEFLY be back!

Please beware! Esther completely ruined my hair color. I had an appointment for a full highlight…read moreand she did not let my hair lift properly. I asked for a second highlight and again it was not lifted to a proper color. After 2 purple shampoos and a toner my hair was still left blotchy and orange to which I told her it wasn't okay and esther acted annoyed and told me "there's not much else I can do" after 3 1/2 hours in her chair I had to just leave and make an appointment at a real salon to get a color correction costing me $240. While the "manager" called me back the next day to say she would give me a refund the call only lasted 46 seconds where she said she would provide me a refund but asked no questions to as what happened or who did my hair. Offered no apology for the time wasted or the extra money I wasted getting my hair done or the fact my scalp was left raw and potentially my hair could have burnt off

Been there 40 years. Never again. Messed up my time because one person scheduled it and then…read moresomeone else rescheduled but put in a different time unbeknownst to me so then I end up showing up at the wrong time. I complained and then I was accused of being rude , no accountability on their lack of communications. No manager to report to or call me in return to see what had happened. No customer service for someone that was giving them business for 40+ years.

I have been shopping here for somewhere around 17 years. The owner, Angela Fox, is super nice and…read morehas the best hospitality. I also like their jewelry and have even bought clothes here. This is one of my favorite local stores. Not just because of the quality of products, but I enjoy chatting while shopping.

Great Merle Norman boutique. These ladies are always friendly and know their products. Love going…read moreto this store for any Merle Norman products. The new lip balm-lipsticks are fantastic.

My two sons' and I attended the grand re-opening of Fresh Kale Bath and Boutique today…read more They had a huge selection of fresh all natural skincare bath bombs, lotions and now new clothing for women. I love fresh Kale all natural sugar bath scrubs, the scent last all day and the scrub makes your skin super soft. Thanks Tina Drake and Alexia Frazier for going above and beyond to make my Mother's day special with your warm welcome and kindness. I hope that 1 million customers will visit your beautiful cozy boutique inside of West Town mall.

Love love love! Aside from being the only black owned store in West town Mall this place really…read morebrought their A game! I was treated with overwhelming kindness as soon as I walked in the door and all of the products that are your normal things you would see I was given great detail about them and their origins. They have really great bath bombs that are fairly priced for where you are and smell lovely with a great size! Their menu and fresh take on everything they do is something needed and very unique for this small. I hope they stay around for a very long time and that they can expand and share with others what they have already discovered. SHOP will you need it

This store rarely has what I am shopping for in stock. Management should do a better job of…read moreinventory planning. It's very frustrating. I end up driving out of the way to other locations or ordering online having to wait for delivery. Definitely check the website for curbside pick up to see if it's available before driving to this location.

My hair was burned off. Chemical cut and burn. Over-processed hair. Damaged hair…read more Victoria Carroll burned off my hair due to over processing. My goal was a solid copper and I walked out with a muddy light brown. At the time of my appointment, she assured that the desired copper would be achieved. During my appointment, she actually attended another employee for a haircut while my hair was "processing". As a result, my hair got burned off. Not once did she mention, I lost patches of hair. I was convinced my whole head looked like the top half. It wasn't until I got home and hit the sheets that the bottom half of my head was burning and I touched it and noticed my hair was missing. This "stylist" is uneducated, careless, and unprofessional. Her resolution was to slap an orange color on top of the over processed hair... to be stuck with different shades of copper from the bottom to the top of my head. Avoid this stylist at all costs.

Went in looking for an eyebrow pencil that I get from Sally's but couldn't remember what brand it…read morewas. After greeting me Beth stopped working and went over to the eyebrow pencils to help me and went thru each one with me. I finally decided on one (I chose wrong one..oops!) But I wanted to write this review because it's so rare these days to find a sales associate so friendly, hard working and helpful. Thx Beth!

My fiancee and I are long time customers of Sally Beauty Supply. Our experiences in one location,…read morethough, in Lenoir City, TN, have been abysmal. On our first visit, we attributed the overall rudeness of the Manager to possibly a bad day for her. We could not figure out why she would be so unreasonable otherwise. But this last visit, on August 2,2017, was so far below acceptable customer service standards that we feel we need to take the extra step-- to bring it to others' attention so they can avoid what will unquestionably be a poor experience for them as well. The Manager of the store was generally dismissive as we asked for assistance in finding a product, and her team members were equally so when we asked for help, with a product they thought was at the register but was not. Eventually, one checked and decided to point us in the right direction. However, when we got to the register, the Manager and team member were again rude to us, and the associate and Manager both told us our membership had expired and we would have to pay full price or renew it immediately with them (We later confirmed at a different location that this was not the case). When I explained that we still had a month left, the Manager told me I was wrong and "rude" to which I replied she was the rudest customer service manager in any outlet in Lenoir City, which she is. The Manager then became unreasonable and unjustifiably hostile, and threatened to call the police (which she did not do, but ultimately I did, out of concerns over her stability). Needless to say, we are now doing business at another location, which has much better customer service. We relayed our concerns to Sally's Corporate site, and they replied that they are looking in to this, although, for now, it appears they have done nothing.