They did not answer my call for two whole days for a baby's prescription. Stating my order was delivered to my house on the Walgreens app I had to wait two days and 3 hours for them to answer my call. Then they stated the delivery was to far that they could not deliver. Now on the app it shows I picked up the medication when they were supposed to cancel the order. Now they are not answering it has been three hours on hold. They need to be fired. Terrible customer service. I cannot get my daughters medication because they cannot answer the phone and have a false report on my INSURANCE STATEMENT!!!! read more

To Walgreens Management... I've been a loyal Walgreens customer for years and have worked in retail management for a long time, so I understand how important positive customer interactions are to the business. Unfortunately, my most recent experience during the overnight shift was one of the worst I've ever had in any retail environment. The cashier on duty, Yailen, displayed consistently hostile and unprofessional behavior: - Completely ignored my greeting ("hello" / "good evening") ... not even a nod or eye contact - Did not speak a single word during the entire transaction (no "hello," no "thank you," no "have a good night") - Made a visibly nasty facial expression (scowling / eye-rolling) when I spoke to her - Overall demeanor gave the strong impression that she was irritated and resentful that a customer was present to make a purchase It was openly rude, unwelcoming, and disrespectful. For a 24-hour retail business, having an overnight associate who clearly does not want to interact with paying customers creates a damaging impression and directly undermines the store's reputation and sales. In my years managing retail teams, an employee who behaves this way would be placed on immediate corrective action (performance improvement plan) and, if the behavior continued, would be separated from the company... usually within 30-90 days. This level of consistent hostility toward customers is not a minor attitude issue; it is a serious performance and conduct problem. I hope this feedback reaches someone who can address it directly. No customer should have to feel unwelcome or disrespected while trying to give your store business, especially during overnight hours when staffing is already limited. read more

Worst pharmacy ever!! Every time I go pick up my monthly medication is an issue. Customer service is horrible . They always have a NASTY attitude . Please you need to hire technicians with better people service . Seems like they're miserable and do not want to do their job They're rude!!! And are not willing to help the customer at all . And if you try to talk to them they'll answer you in a rude manner. No wonder they have such bad reviews. Seems like everyone is having an issue at this location read more

If I could give this pharmacy zero stars I would. They are the WORST, WORST, WORST pharmacy I have ever had to deal with. Over a week of fighting with them for prescriptions. It is a 24 hour pharmacy but yet because people are out they close the pharmacy. They don't fulfill your prescription. On top of that, they blind transfer you, they have attitudes and they can't give you an honest answer. I am beyond livid with these people. It's like they have a bunch of entitled highschoolers working in there that just don't really give two craps about anything. read more

First, it was that after 3 weeks, they had not processed my prescription. Now, today, it was that the pharmacist dispensed a wrong dose . He/she did not check it or thought that it was strange. I don't know if the computer was supposed to alert this, but certainly, the pharmacist was supposed to notice it. read more

Today is June 13, 2024 320pm An incompetent male chubby drive thru pharmacist had no clue what he was doing he had us waiting for a transfer prescription from Ohio saying the meds were ready this morning. This idiot had us waiting for 45mins saying the prescription was t ready where In fact Walgreens called saying it was ready. I don't know how hire such incompetent working esp working j. The drive thru who had no proper command nor understanding of the English language never go here. You'll be very frustrated with this Walgreens branch read more

Worse place to come and expect professional service! Waited 1 hour past my appointment time to get COVID vaccine!. Employee administrating vaccine looked lost and was rude! She even had what looked like a friend or family member skip the line and get his shot before a waiting room full of people with appointments got their shot! Would give 0 stars if I could!. DO NOT USE THIS PLACE FOR ANY SERVICE! read more

Walgreens - people waiting in line at a store - Drugstores Near Me - Miami, Florida

I've been waiting for my meds in the drive thru for 20 minutes and that's not counting the amount of time I was waiting in line for my meds. Going inside to get your meds isn't any better. The line inside is huge. They definitely need more personnel working the pharmacy. read more

I'm not surprised this Walgreens has such bad reviews. They truly are a disaster. I typically don't come here, I either go to another Walgreens or opt for the CVS in Country Walk but today I was craving cereal and they had the ones I like BOGO. With that said, always check your receipt because they leave old tags on that are no longer the sale and if you decide to speak to a manager for a price adjustment (which they should honor), you will get a really rude lady who I already had an argument with the last time I was here 6 months ago, like I said, I avoid this place at all costs. Today is 3/14 and this is what they had as the price for the Chips Ahoy Cookies. I told the cashier the price was different at the aisle and he told me it was probably that I had to clip a coupon. I knew I hadn't seen anything about a coupon on the tag so I told him to hang on and I would check. That's when I noticed the little expiration date at the bottom. When I told him they should take down expired deals, his response was that wasn't his fault, thats the job of the "morning people". I worked in retail many many moons ago but I remember there are pricing people responsible for this. A tag still up 3 days after the sale is over is unacceptable. read more

Walgreens - Sale expired 3 days ago. - Drugstores Near Me - Miami, Florida

Worst photo department, if you want your pictures processed within a years time, then maybe consider Walgreens.

This Walgreens is absolutely terrible. The pharmacy and the pharmacist are extremely rude. You are constantly on hold for over an hour, and when you do speak to somebody rather when you're barked at by somebody, they are not empathic nor patient. They cut you off and explain nothing, they never allow you to finish a thought that might help them guide you to an answer. They expect everyone to know exactly the way a pharmacy and prescriptions work. Do not come here, and make sure if you do, be honest about your reviews. read more

I'm very disappointed at the staff they currently have in this pharmacy. I've even tried to contact Nart the pharmacy manager to report his staff behavior and I've received no response either by phone or email. The lady at the window with long red hair is very disrespectful and rude. The pharmacist Pierre that worked the night I was there was also rude. I understand you are understaffed but that is no excuse to treat ppl or to have the prescription text go to customers and then give back attitude to them while saying their prescription isn't ready. Unacceptable behavior. read more

I hate calling I want to speak to the pharmacy and the answering service is so frustrating I get hung up

it's terrible here. i called ahead of time they said it be ready and I came and they coudlnt find anything z. I argued that I called ahead of time and she said it be twenty minutes. in 2 minutes it was ready and I had to make another 20 minute line. read more

The pharmacist at Walgreens tonight was awesome! We were traveling from out of state and my daughter got sick. She was able to fill a prescription quickly for us, and helped us with insurance and confirmation on dosing on the med. The pharmacy was very, very busy at 10 pm Sunday but the pharmacist was kind and efficient. While we were in line, and overheard another customer venting on her...she handled the situation kindly and as effectively as she has the power to do. Thanks for helping me take care of my precious daughter read more

If I could give this pharmacy no star, I would--absolutely the worst pharmacy in Miami. The lines are always long, and the staff, including the pharmacist, are rude and incompetent. They are a mess with refills. They are always messing them up. Do yourself a favor, and STAY AWAY from this place! read more

If you are planning on having a covid vaccine appt and get there on time don't bother! Get there late and they will take you in before the people that got their on time! I witness people go in before me even though they walked in after me and they were 2 hours late for their appointment! What is the point of a appointment?! If you are going to prioritize the people that had appointments 2 HOURS LATE!! Versus the ones that came in on time... my appointment has been over an hour ago but don't worry! The people that had appointments an hour before mine and came in AFTER I did got seen. WORST CUSTOMER SERVICE I HAVE EVER SEEN read more

One of the cashiers was acting like my mom was shoplifting and that's unacceptable, how are you gonna treat your customers like you don't trust them. Won't shop here again. read more

Difficulty getting my refills, they are out of my primary blood pressure medicine, have been told I would be called when pills come in, how long can this take, I was given a partial refill of 5 pills on 4/20 and according to the on line site they marked it fulfilled, which it is not. How do they know that pills are still pending. My doctor has sent new prescription and they are still out. read more

This place is a hot mess. I'm trying to reach a human being in the pharmacy and I'm left on hold for 20 plus minutes. I express my frustration to Cassandra and she can't even cough up an apology. They're rude and incompetent. So glad I switched to a small Mom and Pop a few years ago. If I had to deal with this place on a regular basis, I'd slit my wrists! Wish my doctor would stop sending my stuff here in error. read more

I dread coming here or even calling. My prescriptions are always delayed or they mess it up one way or another. Every time I call the pharmacy I'm on hold for minimum 20 minutes and when it rings they pick up and put me back on hold. This pharmacy makes it so hard to get your medication and the amount of stress and frustration they cause is unreal. I spoke to a manager at the pharmacy and she also didn't know what was going on and gave me as much information as their mobile app. She was also extremely rude and barely let me get a word in other than to give her my information. And when I asked for more information about my prescription delay she said that she didn't know. I highly recommend that if you are also experiencing issues that you call their corporate number (800) 925-4733 and form a complaint. This place is a nightmare and they seriously need to clean house. read more

Hands down worst pharmacy in Miami. You're better off synthesizing you're own meds in a bath tub, you'll probably have it ready quicker and not have to wait an hour on hold just so this group of pharmacists can tell you it'll be another 2 hours. No but really, terrible customer service, insane lack of communication between staff, no accountability, and definitely not trustworthy of handling your medicine. read more

The people are pretty nice who work there. They do try to help find what you're looking for. The only reason why they aren't a five star is because they always have a long line--no matter what time you go. They forget that people come here to go out really quickly! Second, the language barrier. They tend to hire people who speak more Spanish that English. Which can be upsetting when the person trying to help you doesn't understand what you're saying. read more

Rude pharmacy staff. My husband was sick we went through the drive thru because it was pouring. The tech at the window said it would take an hour and half! and we asked if it can please be quicker and she stated if we came to sit inside it may be 20 minutes. So you are going to make patient get out in rain to wait instead of just filling prescription and we'll drive by again. Inside all you hear is the pharmacy staff complaining of their jobs. They had a horrible attitude made us wait more than the 20 minutes and the bottle of liquid medicine was given to us with a broken cap. Unfortunately we did not notice until we were gone, that some of the medication spilled in bag. read more

Love the Walgreens store at the corner of 152 St and 137 Ave. They are very organized and super helpful whenever I go to thief pharmacy. Love the fact that they are open 24 hours- way better than the CVS pharmacy around the corner!!! read more

I love this Walgreens. It's super close to my house so it's very convenient. Every time I go, I am welcomed and always have someone asking me if I need help. I've gotten my prescription filled here as well, and they always give it to me on time. I sometimes even wait a few minutes and get it on the spot instead of dropping off my prescription, going home and then going back. And everything here is very well organized and the store is clean and bright. Definitely a favorite Walgreens to go to. read more

Absolutely awful experience with the pharmacy. Walked in after being in the urgent care and I was feeling awful. The pharmacist told me my prescription would be ready in 20 minutes. I waited over an hour and the pharmacist was extremely rude to me. Hey I get it, you are busy but don't give customers unreasonable expectations of time. Be considerate of other people's illnesses and time. I would have gone somewhere else. Never going back here. In fact i think I'm done with walgreens all together! read more

Worse customer service I've ever seen !!! They call you to pick up your prescription and when you get there it's NOT ready or they don't even have the medicine. All they have is excuses and they don't even speak English !!! I thought I lived in the US I guess I was wrong. read more

Incredible! 1 hour waiting in line outside and no one even come to window. They helped the car before me and then no one comes. It's like they took an hour break and t left the pharmacy alone. Sure that's not legal. read more

One if the dirtiest and worst Walgreens I've ever been to.The staff is extremely rude and don't care for there customers.Lines are huge

It's close to home and convinient. The employees are helpful and really nice. Depending on the day the lines can be long. I try my best to go on the weekdays, I've never had a problem with "long lines" read more