What a joke. My wife was released from the hospital last night. We were going to pick up a script that the hospital called in. They didn't have it ready so we figured we would pick it up today. I called this morning around 10am & they said it would be ready in 30 minutes. I went in around 2:30pm and there was a line with about 15 people. When I finally got to the window & requested the script the technician said they were working on it. I mean WTF? I know they're busy but don't tell me it will be ready at 10.30am & more than 4 hrs later you come in and they're just working on it. I still had to wait another 10-15 minutes before the prescription was fillled. My wife had surgery & needed her medications. Im not sure if this is their standard response time but it's one thing when you're getting a refill and you probably have some of your meds in reserve but this was something that shouldn't have taken this long. I won't be going back to this location. read more

Walgreens - the front of a walgreens pharmacy - Drugstores Near Me - Niles, Illinois

A wait time of less than 45 minutes to pick up prescriptions. This is not an isolated incident. Each and every pickup is this wait time or longer. read more

It doesn't get worse. Just does not. The waiting time is crippling. There's no good time. Disaster.

Please be advised that i was there this morning to pick up an Rx for my mother through the drive through. It is -5 degree wind chill outside and i did not have my window open waiting for someone to come to the window. There was no one in line on the inside of the store and no people were visible in the pharmacy. i gave a slight beep and still no one came to the window. i finally rolled down the window and yelled out if anyone is there. no response, i beeped a few times and finally someone came. Cecilia. when she came i said i'm sorry i did not see anyone in there. then she proceeded to say that she was talking through the microphone and it is NOT her problem that i had my window is up. As i started telling her that it is -5 degrees outside she completely walked away! An employee nor Walgreens should expect to have a customer keep windows open in this weather! So then i beeped several times for her to come back and she did. She kept giving me dirty looks. Asked who the rx was for, i told her. she gave me the total, still staring at me with dirty looks and told me she would call the cops. An employee should have the utmost respect to customers whether they are right or wrong. This is unacceptable behavior. She did not even ask for verification or date of birth. Are you going to allow all your employees to treat your customers this way? This walgreens should read all the bad yelp reviews you have. I hope this does not happen to anymore customers. Cecila obviously does not like her job and does not care the cost of keeping or losing it. I called the Walgreens manager and spoke with her about it. read more

They didn't have any squirt in the 2L bottles... The Walgreens smelled like mint gum and Walgreens. We couldn't find what we wanted, very disappointed and unsatisfied. read more

Better than most of the Walgreens I've ever been to. The employees, except two, and managers are always helpful. They'll match the price on the Walgreens app to items in store. Be sure to read terms and conditions of coupons. They'll get annoyed if you want to do 3-4 transactions; within your right, per corporate customer service on a recorded phone call. However, it's how to best rack up the my Walgreens rewards while still price matching, using a store, and a manufacturer coupon. Only critique is that they do not offer wifi in their stores and you routinely get 1-2 bars in the "back" of the store where you're actually in the middle (since the employee area and the stock room and freezer is actually the back). read more

This is about the Pharmacy..... Been coming her TOO LONG for such slow crap service my god! HIRE MORE PEOPLE or at least CLOSE THE DRIVE THROUGH! I WAITED MORE THAN 15 MINS and could see 5 people inside getting their prescriptions filled! I didn't want to go inside and people behind me started honking! I'm switching my prescriptions to another walgreens...even if I have to go inside I'd rather go inside at another store with employees that arent rude and or exhausted and or HAVE NO EXPERIENCE and ANSWER THE PHONE. read more

HUGE thank you to Emily in the Pharmacy! She told my husband to go to the manufacturer's website for a coupon last night. She saved us $730, at a time that it couldn't be more appreciated! That is an "Excedes Expectations " 100%. Thank you very much! read more

The WORST Walgreen's pharmacy!!! I can't even give them 1 star! I refilled my prescription online to be picked up on Sunday at 9am. I called at 11:30 and it wasn't ready. Called again at 1pm, it wasn't ready but "we are refilling it for you right now". At 4:15 pm I went to the drive through to pick up the prescription. Waited there for 25 minutes for the pharmacist to tell me that prescription is out of stock and will be ready on Tuesday. I asked the pharmacist why was I not notified that they don't have it so I can go somewhere else. From 9 AM to 4:15 PM was plenty of time to be notified. She looked at me and just shrugged her shoulders. Monday morning at 8 am I got a text that the prescription was ready to be picked up! How? The pharmacy was closed on Sunday at 5 and reopened Monday at 7? My husband went to pick it up and waited again over 20 minutes. He stood there waiting while the pharmacist was printing labels and totally ignoring him! Horrible experience every time! read more

This review is based solely on my experience with getting a vaccine at the pharmacy. I called to see if they take walk-in and was told they do, but I may have to wait 30 minutes. I had a horrible experience with another Walgreens and their inconsistent info. So, was really hoping the same wouldn't happen here. I went in and all the pharmacists were super friendly. I was able to get my vaccine and was out of there in 20-25 minutes! read more

This is your average Walgreens with the usual stock. The only complaint I have is the intersection on which it is located. It's almost always congested and tricky to get out of. read more

There's a million Walgreens. I would avoid this one. Patrick, the cashier, is beyond rude. I almost believe he goes out of his way to be rude. 0/5 read more

I stopped at this Walgreens and I needed to ask the pharmacist just a few questions. I have Barrett's esphogus and a lot of acid in my mouth. I wanted to know what I can use to help with with the burning on my lips. I had to be back home in my prospect soon. I waited she said she'll be there and totally ignored me. She needs to be replaced. I know she's busy with other people and the virus going on but she could have said something to me instead of me waiting. I just left. The managers Maia and Mark was so very very helpful and friendly and returned my products with my receipt and gave me rewards points.too. They care about customer service and deserves a lot of recognition. My store in my area couldn't return my stuff which I orginally bought in this store later on. Love u guys they are better than the pharmacist. Otherwise terrific store and employees read more

The pharmacy is so under staffed. It is rude to customers and burns out the staff. Management needs to do better

Pharmacist was rude and condescending. I guess it's my fault that I don't have a pharmacy degree like her. Too bad she slept through the customer service portion of school. No problem, Osco is right down the street. read more

Agree with prior comment about understaffing. Waited in drive up lane for over 30 mins with only 1 car in front of me, who finally gave up and drove off after 10 mins. I noticed one patient at the counter who was there for at least 15 mins dealing with the pharmacy tech, so no better inside. read more

Mellisa from this location has been very very helpful, patient and friendly. She worked the cosmetics department today and she was wonderful in helping me find a list of things I needed. I am not from this neighborhood but since I was running errands I decided to stop in at this location. I'm glad I did. Wonderful service Melissa (hope I'm spelling your name correctly). If am ever in this neighborhood I will stop in. Note for mom with babies: there are no changing tables in the restroom. This is a family store I suggested they place a baby diaper changing table in the restroom, as well as clean it a by more clean. read more

Shame on you corporate Walgreens. This pharmacy is so understaffed that clients were waiting 2 plus hours. Pharmacist was running around like a crazy man which does not inspire confidence. I finally left, after 2 hours!!! without my prescription which I hope will be ready tomorrow. When I complained to pharmacist and store manager they said corporate really balks at additional hiring. Everyone there was really fed up and frustrated. Poor customer service and communication. With all your stores, support the people you have. I will be taking my prescriptions elsewhere in the future. read more

personally there is one employee who has bad hygiene, and has terrible costumer service and seemed to be annoyed at the front his name tag said Patrick. read more

This is one of the worst Walgreens I have ever seen. The fact that this is a bad and unsanitary Walgreens is not the reason I decided to make a review. When I walk in looking for a small nic nac for my nephew I get to a stand up fixture with childrens playing cards, in the middle of the tobacco section. From my marketing point of view this walgreens is marketing tobacco use among young children and preteens. There is an epidemic of children and preteens using tobacco and nicotine, causing health problems by the time they are in thier 20s which is not long off. Tobacco is cancer causing also but do children and preteens understand that... no they don't. The children and preteens just like the flavors and know nothing of the health risks. nicotine is highly addictive it's basically a legal gate-way drug for your children to try harsher drugs. Everyone please make complaints when they advertise and market tobacco and nicotine to children and preteens. read more

Pharmacist named Nancy very rude, just got back from Doctor and was feeling very sick. Stressed out enough from going to Dr. Store was near empty,Nobody waiting for there prescriptions. Made me wait so long, called my doctor he called in my Meds across the street at Jewell and was done in 15 mins. read more