They are the worse when it comes to customer service. If you call them pharmacy you're put on hold…read moreand when it starts ringing again they put you back on hold. Not uncommon to give up after 15 mins on hold. would have given 0 stars but wasn't an option

I don't know how this pharmacy is even still open. Pharmacy manager has no idea what medication…read morethey even have in stock. Was told they have the medication that I needed and I could pick up the following day. Then the day of pickup I get notified that they don't have it in stock. Now I have to scramble to find it. Some of us require these medications and they could care less what information they hand out.

Pharmacist Paul and pharmacy technician Michael were both extremely helpful in working with me…read morethrough a complex series of challenges involving insurance and connecting with physicians at Saint Agnes Hospital on a late Sunday afternoon. They even kept the pharmacy open 10-12 minutes past closing to issue for my daughter (who just was released from the hospital) a much needed pain relief medication and antibiotic that cost over 98% less than what the hospital physician prescribed. I had to drive to the hospital as pharmacy closing time approached since phone connection to a physician there was unreliable, and the information Michael gave me (missing diagnostic code) for insurance prescription reject spurred immediate action at the hospital nurse station, ultimately leading to pharmacist Paul's persistent phone interaction with hospital physicians to resolve yet another problem. 5 star service!

The store portion is fine. The pharmacy has dramatically decreased in quality. The drive thru…read morewindow is always "broken". The line inside literally spans the width of the store. One pharmacist. One clerk. This is as 6:40pm on a Tuesday. Oh look the second tech just came in. Insert eye roll! Since I can't switch pharmacies for insurance purposes, I will fill at a different location. Total time in the pharmacy line = 25 mins

Pharmacy is understaffed anytime of the day or night. Drive…read morethru always takes a minimum of 20 minutes. Most times more! And yet you see 3 people at the front of the store stocking and hanging out with each other. Why can't mgmt redirect them to help out? No one ever answers the phone.

I don't know what possesses a pharmacy to be closed on Labor Day, but it surely isn't because…read morethey want to serve the community. I went to Walgreens today for the pharmacy, but for some reason it is closed. I am not here for the ambience or customer service. I just want to get rid of an ear infection and Walgreens has FAILED at their one purpose - being a drug store. Update: I went to another pharmacy to get my RX filled since Walgreens can't be bothered, and was informed that I had to pay out of pocket because Walgreens has already billed my insurance. Not even open, and they billed my insurance. Yeah, we're definitely done now.

Open 24 hours? Yes! Pharmacy too, close, 23 hours. This location is neat with a well lit parking…read morelot, mostly. It was great to have a place to go when meds are needed.

Always ask for coupons and/or discounted prescriptions. Pharmacies usually do not offer those…read moreoptions unless you ask, especially this CVS. If your RX is not covered, shop around. This CVS has been understaffed too long. There are always long lines. They do not automatically fill new prescriptions sent from my providers. They missed running a new prescription through my insurance which cost me $80. At the time, I assumed the rx was a brand name and not covered since the other two prescriptions I picked up at the same time had a $0 co-pay. The next time I picked up that same RX that I paid $80 for, it was covered in full and there was nothing I could do to be refunded for the previous prescription. Recently I picked up another Rx that was truly not covered but they showed no interest in checking for the best discounted amounted. I declined the rx and found it Amazon for 1/6 of the cost at CVS.

The lock up basically everything here. I mean I walked here from the Hyatt place around the corner…read morebecause my daughter's friend forgot a toothbrush. A TOOTHBRUSH! They were all locked up. And there weren't a lot of employees working but I wasn't the only one who needed something to be unlocked. A woman needed body wash and lotion so I had to wait for the associate to help her before I could get my toothbrush since no other associate was available. I mean if you're going to lock everything up, I feel like you should have enough employees to unlock things.

i don't typically write reviews and i like to lead with grace but the process of getting a…read moreprescription at this pharmacy is diabolical. luckily they have these new check in systems where you don't fact to communicate with the seemingly nice yet rude staff. lots of eye rolling and passive aggression. like i said, i wanna give grace cause they were def on the tail end of their shift. i got a prescription and the other 2 were pending. i asked if i could wait for them and she walked me down to the end and filled them for me. she after put them in a bin and told me to get back in line.... i was perplexed... i asked her why is it not ready and she said you need to go to the back of the line so i can help the next customer. no explanation.

Wonderful selection of everything. From essentials to gifts to office/school supplies, this is one…read moreof the most comprehensive CVS locations i have been to. Highly recommend

This is a very busy CVS and there is a lot of stuff locked up. There is a security person in front…read moreof the main door. The souvenirs is separated between two shelves and you will need someone to help you open the case. However, I was successful in buying what I needed.

Sure it has had some hiccups. But for the vast majority of pharmacy related interactions. This…read morelocation has been very reliable. Especially the ease of refilling scripts. One call. The staff is hard working and friendly.

I've never had any major issues with this location. Much better than the one on Magothy. They…read morealways seem to be short staffed but I won't blame them for that. Any issue I've ever had (scripts taking longer than expected to fill) would be easily explained by the fact that they are understaffed, but the staff is always friendly regardless.

Wish I could give them 0 stars. I had a 6pm vaccine appointment. When I arrived I went to the…read morecounter as directed and waited in a super long line. No problem. They're busy. I finally get to the front and I'm told to go wait in the vaccine area. 15 minutes later I'm still sitting there. I go up and ask how much longer and she says "the pharmacist will be with you when she has time". I'm confused. This wasn't a walk in but an appointment. I waited another 15 minutes before walking out. No respect for other people's time. Very frustrating experience.

I had been a regular customer at this pharmacy for years. My wife attempted to drop off a…read moreprescription for me on Friday 2024-05-24. The pharmacist - "Miss Janet" - told my wife she wouldn't accept it because the doctor hadn't printed his name in the right place on the script. She sent my wife back to the doctor's office, 45 minutes away (one way), to get a new one. When my wife reached the doctor's office and tried to relay what Miss Janet needed, the doctor was confused, since the prescription, to him, was filled out properly and his name, NPI, DEA number, etc were all clear and imprinted. I called and asked to speak to Miss Janet, who told me something completely different -that the prescription had to be submitted electronically and that the signature wasn't the issue. Why didn't she tell my wife that? I tried to explain to Miss Janet that the office I visit, part of Ascension health, had a cyberattack and wasn't able to submit prescriptions electronically, hence the written prescription. This isn't an event impacting a single office - this a nationwide issue addressed on both Ascension's site and in the national news. In the middle of trying to explain this, Miss Janet interrupted me to say "Hold on" and hung up on me. I called back and she refused to get on the phone. The technician said she understood my issue, it made sense to her, that the written script was in order, and that a verbal verification to the office could've been done, but Miss Janet refused. She also directed me to another pharmacy, however, at this point, the doctor's office was closing for the Memorial Day weekend, leaving us no option to fill the prescription elsewhere because of the needed verbal confirmation. My wife and I spoke to 4 other pharmacists, 2 from other CVSs, who didn't understand why this happened. To answer the questions people may have: 1) I have been going to this CVS monthly for the same medication for many years, always on time. 2) I have been going to the same medical group and doctor for a decade - they are the only people to have ever prescribed to me this type of medication. 3) Miss Janet refused to check my CVS records to verify I was a regular customer with no previous issues. 4) I pay by credit card and use my employer-provided insurance. 5) At no time did I have an attitude with the staff or Miss Janet (who I only spoke to for barely a minute before she hung up on me.) I apologized several times to the technician that was placed in the middle when Miss Janet would not get back on the phone. 6) Yes, I have already called CVS corporate and shared all of this with them. Whether I receive a call back from the district manager, as I requested, we'll see. As is occurring over Memorial Day weekend 2024, my wife and I had planned to visit relatives out of state for several days. I now need to cut the trip short to come back to Maryland to fill the prescription. Also, it puts next month's refill off by several days, landing that date square on the day I half way across the world for a 3 week vacation. Completely unnecessary and potentially very costly If I can't find away around after speaking with my doctor on Tuesday. Two seconds to stop and listen could've saved my family what look to be issues on two trips. To say I am angry is an understatement. I fully understand there are strict rules surrounding some prescriptions. I follow them to the letter. I couldn't control that Ascension had a cyber-attack, thus forcing a written prescription instead of electronic. I'd hate to think this was a result of Miss Janet prejudging my wife - maybe because she is Asian, maybe because she didn't like what she was wearing - I don't know. I would've hoped my consistent record would've made some sort of difference in this situation, as well as the fact I do follow all of the many rules surrounding the type of prescription we were attempting to fill. Isn't that the point of all these regulations, so pharmacists can make accurate determinations about people and not gate keep based on race, gender, creed, perceived valued to society, etc. I only know this could've been handled a different way such that wasn't so blatantly disrespectful and frankly, mean spirited. If Miss Janet has said no in the beginning, and not forced my wife into a wild goose chase, this would've never gotten to this point. I would've had my medication from somewhere else, I would've have to come back early from our Memorial Day trip, and my refill date wouldn't now be the day I land 3000 miles away from Maryland. I would imagine that Miss Janet wouldn't appreciate it if someone treated her family members the way she treated my wife. Then again, given the attitude she gave me by hanging up the phone mid-explanation and refusing to even listen to a word I had to say about the nature of the issue, I suspect both she and CVS don't care one bit. Avoid this place at ALL costs.