Although it's great that this walgreens has a 24 hour pharmacy. The pharmacy is usually super backed up and slow!! The lines at the drive thru and inside are always insane! At least a 20 minute wait! I have also had prescriptions be sent to this pharmacy and be unable to be filled for days because they have either ran out of the medication or it's not something they "usually" carry? Even when it's something normal...?.. (Like prenatal vitamins for example.) The actual staff of walgreens is usually faster than the pharmacy people. Store is ok, Ok, normal selection. Convenient location. read more

Absolute worst experience... every single time... day, night, always terrible. Severely understaffed pharmacy for years and the lines are usually over a dozen customers deep. And that doesn't include the pileup at the drive-up. The app says your prescription is ready... you go there and it isn't. Or they look it up and say "your insurance didn't go through" and after some wild typing on the keyboard suddenly "oh it just went through". Even more infuriating is that they won't hand over your medication until a consultation with a pharmacist even when you've taken the same medication for a decade. I don't know how they're still in business. The only thing I can think of is that the CVS across the street is only slightly better. Do yourself a favor and use Alto Pharmacy or even the CVS in Target. read more

It took 2 weeks for them to get back to me, but they finally did this week. I had to make another call this past Sunday to let them know that I had not heard back from anyone about my issue. On Tuesday, a manager called me back, she did apologize, which is all I wanted anyway. To be honest, I shouldn't have to ask, but I got one. She listened to me vent a while, then offered me a gift card for $25. I accepted and she was true to her word. For now, I do plan on keeping my business there. Hopefully, there will not be a repeat in the poor service in the future, and although she did do her best to change my opinion, it will take a while to get the bad taste out of my mouth, so the rating will remain at one star. read more

Every time I go to the Pharmacy at this location their always seems to be some issue and very difficult. Last night I had a prescription from my wife's dentist. They had "stamped" it instead of signing in so I had to take it back to the Dentist. They said they'd call it in for me. Went back to walgreens to find out they wouldn't take the call In. Went back to the dentist to get the prescription again then back to Walgreens. Now theirs two people in front of me for drop off ... It takes 10 minutes? They then call me up an say my wife is allergic to Vicadn . The prescription is not for Vicadn. `1.5 hrs later I finally have the prescription. I'll never step foot in another Walgreens as I'm 63 and treated like a drug addict. read more

I was treated horribly to say the least by three employees at this Walgreens located at the corner of Blossom hill and Snell Avenue On 10/18/2020 at approximately 9:30 am I went inside the store to purchase a pack of cigarettes I have the Walgreens app on my phone and I have 5$ on my rewards cash The cashier was rude to me when I asked if I could use my rewards cash, so I asked to speak to the manager The manager was also very rude, I was trying to get an explanation about the terms and conditions of the Walgreens app and the "Manager" stated "We don't have to honor the app". all the while their employee , the cashier, was, mocking me , and saying, "who would use their money on cigarettes anyhow, looking at me all mean The mean cashier was talking over the manger so I lost it by this time I told her to shut the f@7k up so I ca hear She became aggressive in her tone , swearing at me , calling me a fucking bitch, a fat bitch, and to get the fuck out of the store Btw I had 20$ on me to purchase my cigarettes I just needed an explanation read more

Worst place in terms of wait time. I have a severe throat infection and fever and they made me wait for an hour. Their initial estimate was 25 mins. read more

The truth be told, I am far far from a big fan of this pharmacy. I called earlier today to check and see rather or not a prescription could be filled, without paperwork on hand, since I only had the prescription number, and it was from a different pharmacy. I was told to hold, and remained on hold for 30 minutes before speaking with a physician technician, who was quite honestly a bit rushed, and either rude or ignorant, I'm not sure which. I explained my situation several times, but the technician seamed to be completely so out of it when it came to answering my very basic questions, so I instead asked to speak to a supervisor, who gave me the only help I could get. If it weren't for my hardheaded personality, I'd have never gotten the answers that I needed today. To my surprise the pharmacist called me right when I arrived at the store, and was able to pick up my meds, only moments later! That's the one good thing about my experience here today. read more

This is my local Walgreens, on the corner of Blossom Hill Rd and Snell Ave, in the same lot as Lucky supermarket and Cupid's Corner! It is open 24 hours, has a drive thru pharmacy but I have never used it. Also did not use the pharmacy so can't comment on that. Normally I just send my digital photo pics over on the internet and pick them up in 2 hours or so. They are ready by the time they state and if you don't like the pics you don't have to pay for them. You can find a coupon for photos online, so you'll save more than just taking in your memory card. They also have school supplies and other nick nacks. Walgreens is a gem of a convenience store that when others are closed, you can normally get by by stopping in here. Service is OK as are prices and you will always find a parking space. Checkout lines vary. 3 stars. read more

I love the convenience of having a drive-through pharmacy nearby my home. However, my experience with the pharmacy employees has not been so pleasant. This is the first yelp review I have ever left and it is because I feel it is completely necessary. Tonight, I went to Walgreens to pick up two different prescriptions. One, I dropped off a few days ago. The other, my doctor called in yesterday. When I spoke with the employee, Emily, (I made certain to receive this woman's name) she told me I had ZERO prescriptions in their file. I explained to her how that was impossible and must be a mistake, considering I was certain about the two prescriptions that were there. She asked that I just leave and try calling my doctor tomorrow. I insisted that she check one more time, because it didn't make sense to me what this woman was saying. What did make sense is her lack of concern for a a customer that was rightfully asking for her assistance. After checking again, she managed to find only one of my prescriptions, but told me I would have to come back after midnight to pick it up. I was so confused. "Midnight? I was told that this prescription was ready to be picked up yesterday. It's crucial that I have my medication tonight. Can you please check if it's already filled?" She looked at me confused, and said there was nothing she could do. Thankfully, another employee overheard what was going on. She respectfully asked for my name and birthdate, and instantly found both of my prescriptions in my file; something Emily, for some reason, was incapable of doing. She apologized for the inconvenience and said she would have my prescriptions ready to give to me momentarily. THEN, Emily had the nerve to ask me to leave the drive-through window and go back around so she could assist the person behind me, which would have forced me to wait ANOTHER 10 minutes, because of her mistake. I told her I thought that was inappropriate and I would leave as soon as my medication was given to me. Within 5 minutes or less, the helpful employee handed me both of my prescriptions, apologized for the inconvenience, thanked me for coming by, and wished me a good night. I was very thankful for her assistance and correcting a mistake that wasn't here. I wish I would have received her name as well. I was shocked at the lack of concern and laziness that Emily displayed when I asked not much of her at all. I just wanted her to retrieve the two medications I knew were there. Her rudeness, lack of knowledge, and inability to problem solve truly makes me hope I do not have another encounter with her again while picking up future prescriptions. read more

I can't express how disappointed I am in this Walgreens. I've always used Walgreens for rx, always. But now it looks like I'm going to go elsewhere. There is one guy on the evening shift in pharmacy that is great. But the rest... They all obviously don't want to be there. They're always drowning in customers (how about you hire more people and schedule them?) and the lines are always 30+ minutes long. The final straw, though, was this week. I called with more than a week of rx left, plenty of time for them to get their crap together. They faxed a request to the doc. The doc denied it. Ok that is fine. Except Walgreens never told me and I called to check up on it days later thinking maybe they were just moving at a glacial pace as always. Nope. It was denied. No apology for not contacting me. No apology for anything. The pharmacist even had a "oh you should have known" kind of tone. Done with this place. read more

I was in a hurry to get a passport photo and needed to get to get in and out as fast as humanly possible. There was a nice young woman who was working the photo desk and helped take the photos, do whatever cropping/editing required, printed and checked out in, I swear, 5 or 6 minutes. Wonderfully polite, friendly, helpful, and efficient. And I made it to my appointment in SF ten minutes before they closed. Thank you, without your help I would have missed the appointment and wasted three hours driving back and forth! read more

I recently learned that you can redeem your Walgreens cash rewards on photos so I was super excited to use them. Disappointingly, I received some judgment from one of the the photo associates for asking to use the rewards at checkout. This person acted like I was demanding free photos. I was fully aware that the rewards can only cover to the whole dollar and that the remaining amount owed will still need to be paid. I was fine with paying the remainder. Yet, they kept accusing me of not wanting to pay at all. It was so odd. The other cashiers are nice though. They just ring you up like normal without any judgment. read more

***Review for the pharmacy department*** This place has really stepped it up!!! I use to hate coming to this pharmacy, the staff was so rude and they were incompetent. I had to call several times in order for them to do something right. But they have gotten some new employees who are really changing this place for the better. I was recently helped by a gentleman named Trang... I believe that's his name. He was very efficient and remembered my order and completed it before I called to confirm. Which I am pretty sure has never happened before. This is the kind of service that makes me happy to use walgreens. I hope they continue to provide the level customer service they have been providing in the last month and a half. Excellent!!! Such an improvement. I feel like I am going to a different pharmacy, they've made a huge progress. read more

A few months ago I was on a date and he was congested. I suggested that we head to a pharmacy to talk with someone about getting him healthy. We ran into Eric the overnight Pharmacist at Walgreens: he was friendly, helpful and had real suggestions and helped us find a solution. Eric offered his advise with a sense of humor and emotional intelligence that is very tough to come by in society today. I thought, wow; someone that actually cares about people even when there is nothing in it for him! Fast forward a few months, now I'm ill. I feel like dog shit and low and behold I find myself at the very same pharmacy Eric works at. I certainly did not plan on ending up at Walgreens because I am a CVS girl. I grew up in Massachusetts and the Candy Variety Store hence (CVS) was always my Pharmacy. I know CVS is really Consumer Value Store; I digress. I only filled my scrips at Walgreens because they are open 24 hours. It's a bit of a drive from my house in San Jose and I'm sticking with this Walgreens. I was going to change back to CVS but now I'm not. I'm only staying with Walgreens because of Eric (so if he ever leaves I'm following him). He really cares about people. He answers questions and explains the medicine in detail before you leave his sight. Eric is smart, obviously educated (Pharmacists are actually licensed professionals---they have to go to an advanced level university to obtain their education), he's kind and patient. Unfortunately his job sucks because he deals with so much BS from the public. I witnessed it tonight waiting for my order. What a great guy...he handles everything with class. This is definitely someone you want to fill your prescriptions. Eric is detail oriented, compassionate and gives a damn. I could not ask for a better Pharmacist. Thank you Eric for making San Jose feel a little bit more like home. Cheers! read more

This is the best Walgreens! Filled my prescription ahead of time. The have engineers working in their pharmacy! Very skilled team, I just wish there was more love for them. I give them high praise as San Jose's best 24/7 pharmacy with a drive thru. This should not be taken for granted. read more

This Walgreens is located in a pretty sketch area, but the interior is quite clean and organized. I had ordered a few photo products and they were processed in a timely manner. I did order a poster for a party, which was misprinted on the wrong sized paper - after which a correct one was printed (which took 15 minutes), I was discounted the cost even further, and even given the mistake print. It was recommended that photo products be ordered before 11pm or after 10am so that the day shift guys, who are more careful about their work handle the printing. Great customer service...not so great area. read more

I'm only giving one star so that I am able to leave this review. Following my boyfriend's heart-attack, this was the pharmacy his doctor sent his prescription to, based on what the price on goodrx said. The first person to help him would not accept the coupon or price listed on their website. Instead of calling the pharmacist or a manager, the employee just became hostile and rude. After checking goodrx again we decided to go to the pharmacy at Safeway. When he arrived they said they would call walgreens to have them release the prescription so they would fill it for the listed price and honor THEIR OWN coupons. The employees at Walgreens refused to assist in the process, they hung up on the safeway pharmacist multiple times, said they didn't want to deal with this anymore; they were holding his prescription hostage. Not only is this walgreens a poor place to go if you expect any decent customer service, it's illegally listing coupon prices and blatantly not accepting them. They tried to hold his prescription and force him to go there and pay for it. They knew this medication was to save his life and he needed it that day. Finally, after threatening them with legal action, they released his prescription and safeway got it for him in time to prevent any further health issues. I will NEVER return to this walgreen's, my life couldn't depend on it. read more

My doctor attempted to call in a prescription for me, was put on hold for 20+ minutes. Then, the phone just hung up. This seems to be a consistent problem with this Walgreens, being understaffed and undertrained. It is probably best to stay away from this location, given that not only is the employee turnover high (new faces every month) but it also seems that management take no pride in what they do. Lack of care and lack of urgency, especially for prescriptions! read more

The prescription line is literally always long. The managers 'NEED' to have 3 people minimum work just the pickup line and doing nothing else during peak hours! So poorly managed. Why are people still doing this, it needs to be automated! read more

4-6 hr wait for a prescription is unacceptable especially when received quickly from the doctors office . I finally requested they transfer to my store the next day. C'mon for amoxicillin ?? Also there phone calls transfer to cosmetics when they are swamped ... Go figure read more

If I could give a negative -5 I would. This place never fails to upset me and all of its costumers. After waiting at least 20mins from the drive thru, the lady tells us we have to come inside. We come inside it's only me and another lady in line but still 3 people working just ignores us for at least another 10mins. I'm never coming back here for sure! This place needs proper management and all! People rude as heck and very condescending:0/ read more

CALL YOUR INSURANCE COMPANY AND REPORT WALGREENS BEHAVIOR ! This conduct is unacceptable and our insurance companies need to know what's happening so they can follow up with corporate. This pharmacy is pathetic, we can only hope this is one of the Wallgreens that closes. I won't get into a detailed complaint because it's not necessary, just read all the bad reviews or you could just park outside and watch how the drive thru is handled. It's unfortunate disabled and sick customers are subjected to constant unprofessional, rude and discriminatory treatment from Pharmacy staff. There's a few of the pharmacy staff that are burned out regulars , other wise there is a constant turn around in help, mostly incompetent short timers. The store manager admittedly knows they have serious staffing issues but in the big picture he's has no authority over the pharmacy,at the end of the day it's easier for him to look the other way. read more

Worst pharmacy I've been too. Years ago I would come here and each time there was an issue. Never in and out. I came back after going to CVS for last 5 years to get my Mom Rx and sure enough problems. Not filled even 2 hrs past promised time. You'd think pharmacist are some of the smartest people. read more

Zero stars. They are making too many errors. My doctor sent a prescription for antibiotics a few weeks ago to that Walgreens pharmacy. I saw on the Walgreens pharmacy website that it was being Processed. Without notification, the prescription was erased from the Walgreens system. When I went to pick up the antibiotic, Walgreens said they had NO record of that prescription. (I had to have Walgreens call my doctor to get that prescription again because the original prescrption disappeared from the Walgreens system.) Similar incident at end of June 2022. Doctor sent a prescription. The Walgreens website indicated that prescription was being reviewed by pharmacist. Shortly after that the prescription was again GONE from the Walgreens system. The prescription was not filled. Nobody from Walgreens let me know why. Now my dr orderered 15 ml drops for eyes.. The pharmacy has prescribed only 05 ml that is the wrong amount. read more

One of the few 24 hour pharmacies in the area, and it's bad. Have had the unfortunate need to visit this Walgreens for prescriptions twice in the last week. Both times were a complete mess. On every visit to drop off/pick up in the evening, there's been a 20-30 minute wait at the pharmacy. They have drop off and pick up lines, but that's completely ignored. The pharmacy folks just deal with one line and the drive thru, so be prepared to wait, even if you're just dropping off a prescription. If someone comes to the drive thru, they will make everyone in the store line wait. Drive thru is priority to everyone, including for the head pharmacist if the drive thru wants a counsel. If there's not enough pharmacy folks to work both the counter and drive thru, you will be put on hold in the store. Another problem at the counter is they let customers bring other items for checkout when picking up their prescription. I can understand an item or two, but I've seen people go up there with a cart of groceries, and that's just wrong. Finally, I was promised my prescription would be ready 3 hours from dropping it off, which meant picking it up at 12:30am. I decided to go at 11am the next morning instead, and of course, it wasn't ready. That's unacceptable. Save yourself time and go elsewhere. read more

Walgreens - Another night, another long line, and the 4 people working the counter don't care. - Drugstores Near Me - San Jose, California

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Worst customer service in south San Jose. Whether in-store or on the phone. All of the employees are rude and have zero compassion for the customers trying to pick up or refill a prescription. Trust me, we don't want to be there either, but we don't have a choice. We'd rather be healthy. Being rude and inconsiderate doesn't help anyone. Will be moving my prescriptions to CVSCaremark RiteAid. read more

I am done with this pharmacy. We had come here for many years. It used to be convenient to use the drive-thru when the kids were tiny. Now it's just scary. I don't feel safe sitting in my car or even going inside due to all the people walking or riding through the parking lot right next to the car as you sit in line. Questionable characters always lurking about too. But the biggest disappointment has been the service. Had been trying to refill an important script that never got dispensed to me. Now there is no record of me ever having it there. See ya later Walgreens. read more

The WORST PHARMACY I EVER want to work with, The Doctor escripted IMPORTANT PERSRIPTION, we hd to wait a Day to only hear that they are out of that Drug, then the Doctor ecscrbed to another Walgreens , but it was out also now 2 Days have gone by and now the New Walgreens has the drug but put us on wait another one day wait, then to talk to anyone they put You on hold, I will never go to this scum outfit again read more

If I could give ZERO stars I would. I have two daughters who are very sick. Who are waiting on prescriptions. For some reason my husband went to pick up the prescriptions and the pharmacy only gives him one out of four meds for one daughter. And my other daughter doesn't get ANY! Pharmacy is saying that one of my daughters isn't active. Mins you they both have the same exact coverage and on top of that they have dual coverage. Why would one be active and NOT the other?! I just verified my daughters active coverage at the doctors office prior to the appointments. Fast forward I call the pharmacy to find out what's going on. I'm on hold 2 HOURS and than it disconnects!! Mins you I heard someone pick it up and than hang up. So I call back and this time I call the store and ask for a supervisor. I speak to someone named Eric who says he is the night lead. I explain what's happening and ask for the pharmacy supervisor to call me with answers. I leave a detailed message for pharmacist. And here we are 4 DAYS LATER AND NO CALL! I asked them to release the medication back to the doctors office so I can go through a different pharmacy and NOTHING. My kids are still sick and NO MEDS. I can't get them anywhere else as it looks like they were already picked up and I'm asking for more!!! This is ridiculous! I have using this pharmacy for years. NEVER again will I use this pharmacy!! And here I am again on hold looking for help! read more

This location does not use the express pick up line for what it is for. They use the pass only line as another regular register. I am currently waiting in line over thirty minutes regardless of having the express pick up pass. read more

Walgreens.com/ walgreen's store on Blossom hill and Snell. Order pick. Unable to make any pick up. Store didn't have the order. Customer service was not good in solving my issue. Can't get my refund from either one. Now need to wait for my bank to refund my money. Store customer service was rude. Not looking for my order. Terrible experience read more

This review is for the pharmacy! Whoever manages this location really needs to pull it together. I've been here three times only to have an error every single time. 1st Time: the person failed to tell me that it would be an over 45 min wait, I could have easily went home and came back. Nope I sat there with a horrible flu miserable wondering why it was taking so long. The cashier apologized for not telling me. 2nd Time: my dr had called in medication, they pulled up the screen and said yeah we see it here, but the pharmacist isn't here to fill it. And that's my problem?? Okay, I asked him should I wait or come back and he said you can wait if you want (with a hesitant attitude, like please don't). They emailed me minutes after leaving that it was ready for pick up. My mom goes back to pick up my meds that I didn't wait for. Well guess what, they weren't ready and my poor mom had to wait for them to get their shit together again. 3rd Time: my doctor sends my medications again. And I'm emailed the prescriptions are ready. Well guess what.... they WERE NOT! This place is a dump. It's extremely filthy and has no wait area for their long lines due to moving like turtles. You're moving constantly to avoid shoppers in the same small space. read more

This review is for the pharmacist Trung. He was super helpful when I approached him with some questions about my atypical allergy symptoms. Before coming to the drugstore, I tried everything. Zyrtec and Claritin stopped working for me. I was like a leaky faucet. I didn't know what to do. I was going to try the next drug on the list. Then I decided to ask the pharmacist for suggestions. Trung suggested a saline rinse and my allergies are 1000000% times better than before. I would've suffered all season, so thank youuuuuuuuu for the suggestion!! read more

This place is horrible! Put prescription in at 5pm and said it would be ready by 8pm. We went in at 8:30 and they had no record. They had to input it in and said 20 minute wait. Almost an hour later, still not ready. What a joke! Need to take my prescription else where. Is it really that hard to fill it up!? There's more than a handful of people there. Dumb. read more

I remember one summer, I walked into Walgreens with my grandma. And I was provided with great assistance from a young woman who worked here. Very kind, very nice, and very pleasant. Only if their were more employees like so at other Walgreens or let alone any store for that matter. My grandma was sadden how ever she appears to be a seasonal worker, which is good for you will have a brighter future. Now she's back for the winter, and her service is quite at its best. You deserve a raise. I hope they pay you well. Customer service goes along way. Thank you for everything Samanthaaaa. read more

Now I know why they have 2 stars reviews. This is the worst place to pick up a medications or even deal with the staff and the pharmacist in that place . During the pandemic we should be working together and support each other's at least to get our medicine on time,no needs to add stress over a covid 19 stress to just get our medicine that we took for a long time and they are out of it with no effort what to send it out to pick it up from different location. I feel very disrespected just because of my Arabic last name the pharmacist treated me very badly and hanged up on me 3 times just asking about my refill thst should be ready 4 days ago and they are out!!!!! Out of respect to sick need it people they should at least call or txt the patient about there medicine status before the weekend. I'm really hurt very bad and I ask people out there to be careful where to go for your medicine because Wallgreen on blossom hill is the worst place that u need to trust with your own medicine and health. Wish I could give them no star at all read more

if there is no 24 hr pharmacy around the area I will not even come here!!! AM or PM service at the pharmacy sucks!!! one register for the drive-thru and walk-in. and if youre lucky enough...they might not even have the full quantity of your medicine. LONG WAIT TIME!!! read more

Prepare for dropped calls and to wait about 45 minutes before someone pick up the phone. I would give the pharmacy 0 stars for service.

We have been shopping at this Pharmacy for 18 years. Pros: They are open 24 hours and have a drive-thru window. Both are huge pluses for parents of young children. Cons: Their service is inconsistent. Sometimes it has been fast and others it has been really slow. Management has been responsive to complaints, but that is of limited solace when you are waiting a long time at 2:00am at the drive-thru window. read more

Pharmacy SUCKS. I have never seen people function so pathetically slow. Third time filling prescription here and will be my last. All times very slow. Three hours after giving them my prescription still not ready. Wait around for half hour more. What a pathetic operation they run here. They should be ashamed read more