After spending 20 minutes looking for hand sanitizer and diaper wipes (for camping!) at this Walgreens, I'm convinced that everything bad I've ever said or done to other people have come back to haunt me here. First, this Walgreens is not as well-stocked as the one slightly further away on Oracle and Ina. Second, it was a pretty difficult to find someone for help, maybe because they are understaffed (or not staffed properly). Third, this Walgreens is some kind of Customer Service Black Hole, as shopping here is like a test of the Emergency Broadcast System - where normal life is interrupted, while a siren is screaming (in your head), as you watch cashiers moving as fast as a Saguaro grows in the desert during the dry season. And although the 'test' is maybe only 5 minutes, you feel it may be as much as 10 or 20, and that your time here might have been better spent giving yourself a rectal exam. I understand that Tucson is a retirement community and it's wonderful that many retirees are hired to work in roles that are typically filled by "younger people" or Big Bird, but I spent 5 minutes watching a cashier ring up a lady and her $50 purchase of 24-pack sodas, then discover that nothing registered, because he wasn't signed into the register, while another lady rang up a couple she was helping, only to discover she couldn't, because the man was using her account on his register and had locked her out. They discovered this only after repeatedly trying to ring up their customers and letting them swipe their credit cards several times. Even though I was sighing loudly and giving everyone the stink eye (and there was quite a line behind me), nobody apologized. The manager took over, but acted as if nothing had happened. Ironically, nothing much did happen at his Walgreens, which is probably why I won't be going back. read more

This is the worst pharmacy I've ever used. The latest insult is from an auto-refill of my prescriptions on 12-10, picked up on 12-11. I didn't notice until the next day that the hormone patch was the wrong strength, one I haven't used in 9 months. When I called them they said they needed a new authorization for the correct one and said they would send a message to the Dr. They were unable to explain why they had refilled a prescription incorrectly but I suspect it's a system flaw that they had zero interest in fixing. A few days later they said they hadn't received it and I should call the Dr. myself. I did, I was given a refill only fax#, they told me they would watch for it, and I gave the number to Walgreens. They still didn't have it last Monday but gave me 1 patch, (out of a box of 8). Why I can call the Dr. and get right through and they can't, is a mystery. . . Yesterday I called again and they said they still didn't have it and when I asked what I should do, they said call another Dr., so I called my primary care at 3, explained the situation and they said they would send the authorization in. I went to the pharmacy at 4:45 last night and they didn't have it. I needed it by this morning, 11 days after submitting my initial refill request. I listened to a slow talking Assistant Manager who called my primary care who confirmed they'd received the request and that it might still arrive before 7 when the pharmacy closed, otherwise they would be closed until Wednesday. She then went on and on about liabilities and legalities after I insisted I needed another patch. I asked for the store manager and 55 minutes later left with one patch and her in a huff because I cut her off after she wanted to explain why I would have a problem with Insurance on next month. She slowly wrote 3 different notes, one on a label that she put on a pill bottle and stuffed the patch in! I was so upset I forgot to pick up another prescription that had been filled, so I went back today and after asking my name, number and birthday twice, they told me the price was $42. I said no, it's $15, it's what I've been paying all year and they said the Insurance must have changed it and I needed to call them. I didn't take it, looked up my insurance when I got home and the price hadn't changed, though I saw if I got it from CVS 3 months at a time, it would be $10 a month, not $15. So for the sake of asking them to correct a mistake they made, they've decided to mess with me personally - hormone patch and antidepressant, not a good combo to mess with! I hope she gets fired and I hope you go elsewhere, as will I. Thank you. read more

How often do you pine for 'the good old days' when your medical needs came from a friendly neighborhood pharmacy where people knew you and were pleasant and helpful? Well, if you are close enough to this Walgreens to make it a regular stop, I highly recommend it. You'll find these positives (and consistently, not just on some rare occasion). Hats off to the manager of this location because she or he clearly has a gift for hiring and retaining good people! read more

Do NOT TRUST any one behind the pharmacy counter. They will lie to you and refuse to fill Ur proscription if it is for a controlled medication They want to make you run out, regardless of how long you and your doctor have been working on which medications and at what dosage works best for you. They either believe your doctor is incompetent to prescribe, or you gave them a fraudulent proscription, or you altered it. No proof for any if those but refuse to fill until get confirmation from your doctor. If you point out you are not supposed to suddenly stop taking, they refuse to comment about depriving you of medication you need! NEVER trust any Pharmacist there?! read more

Haven't been to a Walgreens or even a CVS that has a friendly staff. Great people work here. Easy and friendly staff. And the store is always well stocked and clean! read more

If you're looking for great pharmacists with a personal feel walgreens on Ina and La Cholla is the place to go! Great service and friendly staff. read more

If you been to one Walgreens, then you have seen what they all look like. They all carry the same stuff. Some of it good, and some really cheap stuff. read more

Would NOT go back to this Walgreens. The Pharmacy Technician and Pharmacist not very friendly. Seem like I was more than a bother than a customer who pays for their salaries. Pharmacists seems like she was mad about something and took it out on their customers. read more

Conveniently located, well maintained, very friendly staff, but when I went to have a prescription filled for a glucose monitor, they didn't have the one my healthcare provider specified. I'll have to return in a couple of days, wasting a total of over an hour. read more

I had the worst experience ever at the pharmacy at this location today. My son's pediatrician recommended I obtain a suppository for my son. He told me to confirm with the pharmacist whether I had grabbed the right the right thing. I tried to do so, and the pharmacist Stephanie repeatedly told me that she could not make "recommendations" and refused to say anything else. I explained that I was not looking for a recommendation--my son's pediatrician had made a recommendation and I was asking whether I was holding the correct product. She refused to tell me whether the product I had in my hand was right or wrong and simply kept repeating (over and over again) that she could not make recommendations (which no one was asking her to do). She was absolutely useless and unhelpful and incompetent. I have never had such a terrible pharmacy experience. She would not assist me in any way. This is not what I would expect from a Walgreens pharmacist, who should be there to help people, not just count pills. I am beyond disappointed. read more