Yesterday I came to your urgent care and you said you were short staffed and would not see my son…read morehe had an ear infection but we left and there was a guy behind us and you guys saw him. I have come to your urgent care for over 9 years and never been turned away. Not sure if I am coming back again.

Never have I been so disrespected in my entire life. The staff was extremely rude to me during my…read morevisit. I went to the urgent care with covid symptoms hoping to receive some help and possibly medication. The first nurse I saw legitimately ran out of the room calling for help saying "ew" and that she really has the "ick" about covid. It sounds made up and I really wish it was, but it was real and I felt so dehumanized in that moment as I was simply a patient looking for help. Don't people go into the nursing profession to help others? I wish I knew her name because it was the most horrible experience and nobody deserves to be treated like that. I understand being high risk and not wanting to get the virus, however we were both wearing masks, I warned all staff members upon entering, and she could have exited the room in a much more respectful way. You just don't treat people this way. Every doctor that entered my room after the incident with the first nurse just seemed apathetic and like they were doing whatever they could to rush me out of there. It's not my fault that I contracted the covid virus and now I feel so disgusting even though it is perfectly reasonable to go to the local urgent care to seek help/care for covid.

Name a service, we have used it-Emergency department, emergency surgery, routine health checks and…read moreeverything in between. The staff delivers quick, exceptional care. I delivered all 3 of my babies here and could not recommend their incredible OB department enough. My family and I would highly recommend the entire facility of WCH for any and all healthcare needs.

My sister went to their Ed for a bad gall stone attack. It took them over two and a half hours to…read moreget to her. Basically drugged her up and sent her on her way. She lives alone. I'm an hour and a half away. By the time I got there, they had discharged her and sent her on her way - stoned. No one to hear her instructions, no one to drive her home. She was aware enough to wait for me, but, my gosh the negligence and incompetence.

Needed stitches and went to the urgent care they said they were open 7 days a week and 8-6 every…read moreday and they were closed when I needed to go, and the front doors were locked and no one would answer the phone.

I just went to this urgent care arrived at 5:40 pm. Was told I could stay but probably wouldn't be…read moreseen before they closed without even asking why I was there. Seriously? There was no one in the waiting room.Pretty sure you cannot legally turn a patient away if they are there before you close. I didn't stay and I won't be back.

They seem preoccupied with the financials. The staff that…read moregreats you was not friendly or welcoming. When you don't feel well a smile would go a long way. They treat you like a number and ask for the money up front as if one couldn't afford the co pay. The nurse practitioner was friendly.

Seen my daughter. extremely dismissive towards her symptoms. Then they seen test results that…read moreconfirmed what I was telling them. They were rude and not caring or compassionate to a sick kid. Then I realized that they sent rx to a pharmacy that was closed and called to have them send it to another pharmacy and again on the phone very rude and condescending. Just do a emergency room next time. I am sure they will appreciate not dealing with the inconvenience of patients.

I refused to give profit to this practice!!! The woman who is answering the phones at the front…read moredesk is absolutely foul and inappropriate. I'm watching my neiece from out of town, she has an ear infection and I wanted to ask if they'll accept a picture of her insurance card (since its 3 hours away to retrieve the physical card). First time I called it rang multiple times, phone was picked up and immediately hung up on. No problem, could have been an accident. Tried calling back and a women immediately picked up saying Hello WHAT. I thought I had the wrong number because how she answered the phone, I asked if I called Tiffin Urgent Care and she snapped at me. I stated "wow you're in a foul mood". So unprofessional how she was talking to a potential client. She accused me of calling 5 times and hanging up. I said I absolutely did not and asked her to check her attitude and she scoffed and hung up on me. Call said it was recorded so you can check that Im not lying. She has no business working in a field that requires patient care. Will not go here.

Worst urgent care experience of my life. First of all they have no glue and don't provide stitches…read more But the worst part is there are two humans "working" with no other patients in the building and they can't be bothered to help us. The only "help" we received was some woman on a screen who was picking at her hair the entire time she helped us. Bizarre! Avoid at all costs. Thanks for wasting 20 minutes of our lives.

I believe this is the urgent care inside the hospital. I moved out here recently and have needed an…read moreurgent care two times and both times came here because the ProMedica one has a big sign saying they're closed...every day since I moved here, plus I have other reasons for not wanting to return to ProMedica anything. Anyway, this urgent care is actually pretty good and is just part of the hospital itself unlike most urgent cares I've seen which might be near them but are their own little building - so it is pretty busy around you and at the moment due to covid you sign in at the urgent care but then wait at the family practice area and are seen there instead as well. Having a lot of experience in a lot of different cities and a few states with many visits to urgent cares, I'd say this is one of the better places I've gone to (possibly due to being part of the hospital?). While there can be extremely long wait times (nearly 2 hours without many people even waiting in the first place) once you're seen they're thorough, nice, and go out of their way to really make sure they're certain what is wrong and that you, as the patient, understand what it they're diagnosing you with, what it means, and what the next steps are/what the medication does and how to use it - rather than past urgent care experiences I've had where much of the time you're basically rushed in and out. In fact, these doctors have spent more time explaining and checking my issue than my ACTUAL primary care doctor at "the only competing hospital/urgent care in the area" which is why I won't be returning there - especially when they charge me for 40 minutes when he'd see me for about 3 total minutes.

So, my mom went in for bad morning sickness and I don't know his name but he was the only doctor…read more(in ER) and the doctor trys to give my mom an anti-nausea that gives her Contstapation then he says *you either take this or take something else that will make you fall asleep* so then she called her dad (my grandpa) then he left and started yelling and says *IM GOING TO GIVE HER A DISCHARGE!* Then she left and the nurses were talking and laughing instead of doing there job

Today was my second instance of needing an Urgent Care and choosing this one. It was a quick…read morecheck-in and I was soon back in a room. The staff was polite and professional. The NP gave me the choice of what tests I wanted to have done after completing my initial request, which came back negative. The time was much faster than my experience at inpatient emergency rooms. I will use this urgent care again if needed. It served its purpose.

we had to go to the emergency care due to a large gash in a family members head. Upon arrival they…read moreprovided us with a ice pack and towel to stop bleeding and for pain. We sat in the waiting room for about 30 minutes. The place was packed on a Sunday night. Into the exam room, they worked in cleaning the blood off the face and hair. Determined that it would require stiches over staples. Another 40 minutes waiting in the exam room. Stiches completed and released with a print out of follow up and when to return to remove the stiches. It was a long wait, but better than going to a ER at a hospital.

Kim is fantastic. She has been in the fitness business for years and is knowledgeable and makes…read moreworking out fun too!

the dr was SO rude he didn't help me at all he was NOT listening to anything i said and the dr was…read moresuper disrespectful and there water fountain did not work he didn't care to get a new x-ray He refused to his name is dr nye

They will try anything to not give you a dot physical they do not know what they doing will waste…read moreyour time