The Wallace Auto Group dealerships give a strong sense of family. On October 31, 2023, I asked for the CarFax on a 2023 Kia to consummate a two year lease. I was told that this vehicle had a "clean" CarFax, and although it had over 2,000 miles on it, it had never been titled or damaged. After several hours, the finance paperwork was complete, and the sales manager who offered to provide the CarFax had left the property; no CarFax was provided. Getting service at Kia of Wesley Chapel (FL) in February 2024, the Kia Service Technician indicated that the repair of body damage was not complete. Prior to this oil change, I had planned to purchase this car at the end of the lease. At this point, I procured a CarFax for this vehicle, and discovered that four months BEFORE I leased it, on June 20, 2023, this car was reported to have moderate damage. Apparently, the repairs were not properly completed. This leaves no confidence that a comprehensive repair was done. The Wallace lease and purchase agreement limits legal remediation, requiring disputes to be taken to American Arbitration. American Arbitration found that Wallace Kia did not pay their arbitration membership dues, so they were powerless to settle disputes. This appears to be a common practice for Wallace Auto Group. With no means supported by Wallace to settle disputes, they appear to be in breach of contract. My certified paralegal is researching whether this constitutes fraud. Moreover, if this practice is common, there may be reason to consider class action remedial measures. The Kia General Manager denied several phone calls that we had and attempted to appease me with a less than mediocre offer. It is my hope that no one else must deal with these business practices. RECOMMENDATIONS: Demand that your purchase or lease agreement 'line through' the requirement for "Arbitration," and have the finance manager sign that you are not required to settle disputes by arbitration. As noted above Wallace does not pay their arbitration membership fees, so American Arbitration has no ability to be your advocate. Demand a business card of the person that your Wallace Dealership's General Manager reports to. That is to say, if the Wallace Mazda GM reports to Gary Marvich, Wallace Gen Mgr., Lee Smith, President, or Judith Powell, CFO, then you need that business card stapled to your contract, stating the Wallace corporate Title, e-mail, and phone number. You may need these in the future. read more

Service was excellent and the staff and personnel were very courteous and friendly. I appreciate that I was able to have my Miata MX-5 serviced without having an appointment. The only thing I have to report is that the tire pressures in all four tires were meticulously set to 34 PSI whereas the recommended tire pressure is only 29 PSI each tire. Had I not rechecked my tire pressure after servicing, I could have been driving on over inflated tires which could have been detrimental on a long trip at today's high speeds. If the tire pressures have been upgraded to 34 PSI please let me know so that I can comply. I must be driving with the right tire pressures for they're showing no signs of uneven wear at 25,000 miles. Thank you for all you friendly servicing. read more

I had a great experience at Wallace Mazda in Stuart. The car we were in love with had just came in and still needed to be inspected. They were able to get it checked out and showed it to us. I fell in love and we started the process. Our salesman Ed talked us through the whole process and answered any questions we had. He was able to get us the price we could afford and along with all of the information we asked about the cars history. I actually live in orlando and would not be able to come back to get the car so ed had it rushed into detailing and let us know the car had been checked by the mechanics prior. Overall the process took a while but I had no worries driving off the lot in fact I was thrilled to be in my new car. read more

I was not planning on buying from Wallace. I had had a unacceptable experience and left thinking I will never go back there. I spoke with a Friend and was told to call and speak to Jo Mcloud, So I did and I am so glad. He not only helped me find the car I wanted, his professionalism, respect and overall knowledge had changed my experience from a -1 star to a 5 star. He was patient, answered my questions called me to make sure I was doing okay with all the information he gave me at the in-service. He is without a doubt a 5 star person. Dealing with Joe and Willie turned me into a Mazda family member. Thank you gentlemen for making my joining the Mazda family so fantastic. read more

Working with Larry and Glen was the best experience i have really enjoyed over many years. Also Jessica, i believe, helped and explained the paperwork to me which i appreciated. I have been responsible for overseeing customer service at a large University before retiring in 2003. I do know excellent customer service when i experience it and the team i worked with was worthy of the highest quality. They clicked off all my requests, took the necessary time to ensure i got the best vehicle to meet my financial needs and transportation plus i LOVE my new car! read more

Nearly 180,000 miles strong b/c they care. I have invested in my Mazda, yes. I am the original owner. Their integrity in their service department is amazing. They have the best of the best in my opinion. Their staff are knowledgeable and attentive. They know how important your time is. They are considerate & actually care about you & your car. They have always done the right thing for me. I definitely recommend Stuart Wallace Mazda. Gayle read more

I had a great experience with the salesman, Ed Stuart. He was very helpful, knowledgeable and eager to answer all of our questions and concerns. The purchase process was efficient and timely. We have another Mazda and have been very happy with the service department. Previous car purchases have been frustrating and a negative experience and we can honestly say our experience with Wallace Mazda was the best ever. read more

I recently leased a new Hyundai Elantra from Wallace in Stuart. I couldn't have been happier with the process and with my salesperson, Scott Livingston. He was very patient and worked with me on several different trips into the dealership until I ended up with the perfect deal. I love my new Elantra and would recommend Wallace and Scott to anyone looking for a car. Mary Schei, Stuart Florida read more

Mazda's customer service is always the best from the time I pull into the service area till I leave. Abbra reviews the work order, keeps me updated, and if something needs to be done that is not on the work order, she goes over it with me before they go ahead with the job. Entire shop personnel is courteous and friendly. I would highly recommend this service department. read more

Bill was a great salesman and advisor. We communicated via email and we finally met at the lot. Everything we agreed upon via email was put on paper, but frist we took a teat drive in one car and then in another car intol we made ip our mind. We never felt presured to make a decision one way or another. We were in by 3pm and out by 6pm A great experience. Thanks read more

Went to have my car serviced at Wallace, was a former customer at Dyer Mazda and was unhappy with their attitude. The service manager was excellent, they installed a piece of trim and rotated my tires at no cost. Dyer told me they would charge me one hours labor to install the trim. I am glad Wallace wants to treat customers fairly. Goodbye, Dyer! read more

I had a 9:30 appt and was there for almost 3 hours. However, Abbra offered to take me home or to Walmart or wherever so I didn't have to wait there. So that's awesome. Didn't realize I was going to have bill over $100 due. Next time I'll ask questions before making the appt instead of at the appt. my bad. Live and learn. read more

Just had my 2015 Mazda 6 serviced ,oil change fix hands free and a safety check Larry and Melody as always were right there Their professional and pleasant attitude make Wallace Service Dept. best in Area .Thanks Larry and Melody Also pointed out that my tires needed to be replaced Thanks for that Info read more

Bought my 2012 Mazda CX7 from Wallace Mazda, bought my 2016 Mazda CX5 from our Mazda dealer in Louisville, Ky. Wallace Mazda's service prices were lower than Louisvill prices, and service manager Larry's service was far superior, and he serviced both cars as if I bought both of them from Wallace. John G read more

Best car purchase ever I was the easiest dealership to work with they listen to me on how I wanted my new Mazda 6 they beat everyone's price and I shopped for a month before I bought thank you very much wallace Mazda I will recommend you to all of my family and friends you get 5 stars. read more

Bruce was great. We knew what vehicle we wanted and how much we were willing to pay. It took a little time but Bruce worked deligently to get us what we wanted. We got a higher end model than we had originally planned and a payment which we were comfortable with. read more

I have just recently purchased my second Mazda from Wallace. Both times I dealt with them were great. I plan to continue purchasing vehicles from them. The service department is great as well. I only have my maintenance done at Wallace Mazda. read more

Awesome buying experience. This is my 6th Hyundai vehicle. I would recommend this dealership to everyone. I look forward to a long relationship with them as I bring my car in for service and possibly purchase additional cars in the future. read more

I've come to expect great service and haven't been disappointed. Abbra is simply exceptional and gives superb individual personal care. No complaints with the mechanics nor their workmanship. I would highly recommend this dealership. read more