I don't know what's going on there. The new team doesn't seem to be very on top of it. Was there for an oil change and a tire rotation and it took forever Additionally, my tire rotation didn't even happen. JC the new guy said that I had more tread on my front tires than my back tires. Well, the whole purpose of a tire rotation is to even out to where not to continue the usage pattern that led to the unbalanced war in the first place. I think JC needs a little bit of education on how tire rotation works and why you do it. I won't be coming back for a while. read more

Horrible customer service. Don't buy a Mazda. They are rude and will not be helpful with the inevitable issues you have with your car and will charge outrageous prices for simple parts. read more

It was a smooth transaction. We went through the normal back and forth negotiations. In the 4th try we came to agreement. Shawn Liggett my salesman was polite, knowledgeable and efficient. Willie the sales Manager worked hard generating new proposals, trying every option to meet my target. Overall I would recommend this dealership. I asked for free oil changes but only the first one was covered. Willie added free tire and wheel coverage through Fidelity. Delivery was smooth. Mr. Wallace please add free oil changes. It always helps to get a vehicle into your service bay thanks guys. read more

Wallace Mazda - Mazda CX5 from Wallace Mazda. This in my car on delivery day. If you look close you can see it does not have free oil changes - Car Dealers Near Me - Stuart, Florida

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I dropped my car off at Wallace Mazda in Stuart at 10:00 AM and did not receive any communication from them--no calls, texts, or emails. Around 2:00 PM, I called to inquire about my vehicle and spoke with Tyler, who was unaware of the status and said he would call me back. I never heard from him. I then contacted the appointment desk and spoke to a woman who said she would send a message to Ben, but I never received any response from him either. Frustrated, I called back and asked to speak directly to Bill Wallace. Instead, I was connected to the customer service manager, who also had no clear answers about my car and promised to check and call me back. I had been given a courtesy ride from the dealership, and the driver informed me his last route was at 4:00 PM. I called again around 3:00 to 3:30 PM to get an update so I could arrange transportation, as I had told them when dropping off my car that I needed it back or a loaner. Finally, the customer service manager returned my call and mentioned the issue was related to a motor mount. However, when I brought my vehicle in about three weeks earlier, there was no mention of this problem. Throughout the entire experience, there was no apology or acknowledgment of the poor communication. This has been the worst service experience I have had getting my car serviced. I don't understand the point of making an appointment if you have to leave your car all day without updates. The lack of communication and customer care from everyone involved--from the clerk who checked me out to the service staff--was unacceptable. No one apologized or took responsibility for not keeping me informed. I am very disappointed with the service and customer care at Wallace Mazda. I wonder if this is how all customers are treated or if it was just my experience. read more

Imagine a salesperson tell a customer "just made $3000 on that sale! Should've been first sign to turn and leave. During negotiations Salesperson went to sales manager asked bottom line on vehicle and the added $3000 to that number. How do I know that? Because I heard the whole conversation. read more

The service department never answers their phone claiming they are short staffed. They make excuses for their bad customer service. I've never had trouble getting a vehicle in for service as I do with this place. Mr. Wallace needs to hire more staff to keep his customers happy if they want good reviews. read more

Ready to make my next service appointment, and actually I'm looking forward to it! They are always super nice, thorough, timely, and just overall providing a pleasant experience. Highly recommend read more

Excellent service. I've been in 3 times over the last 1+ year, for different reasons, and each time the customer service by the service dept was great! Michael is the best! read more

Had a great experience here!! Unfortunately I have since moved but getting a car here was very easy and the staff was very friendly and helpful. read more

worst auto service dept in Martin County. Bought a 2016 Subaru Forrester from this dealership, and last month ran over road debris and popped a tire. Service dept suggested I replace both rear tires. This was a month ago, no kidding, and not exaggerating . as I post this, still waiting for the 2 tires. Scant communications and u always get a recording when calling service dept, They are pathetic. Sorry I ever bought anything from this dealership. read more

Worst experience I have ever had with any car dealer. My 2020 CX5 went in for an issue, long story short the torque converter needed to be replace and that was going to cost about $4000. The car had 64000 miles and was just out of warranty. Naturally I was upset but didn't make a big deal about at the dealer, and hoped that maybe they'd work with me. They didn't. They had my car for over 3 weeks (they did give me a loaner which was nice). I was led to believe it would take about 1 week. 10 days in I called and they said the car ran great and it was just being cleaned up. I figured I can pick up that day or the following day. I did not hear back from them for 8 more days. I called and did not receive a call back. Finally got the Service manager and was told the car was ready. They said they were cleaning the car up, it wasn't at all. They said they would honor a coupon, they didn't. I was not treated like a valued customer, more so like a number. Took up to corporate who didn't even take the time to realize my issues...and did nothing. A little customer service would have gone a long way. Paying the money hurt but being treated like dirt made the experience forever memorable in the worst way possible. I will never go to any Wallace store again. Horrible car dealer...absolutely horrible.. read more

This was the easiest car buying process I've ever had. Kellie was super helpful, got us everything we needed and wanted for an awesome price. I highly recommend!!! read more

This dealership is ran by a bunch of crooks and spin doctors. The manager Willie Heiflin is nothing but a scam artist. These guys love to play games, tell you one thing and do another. Do not shop there unless you are looking for headaches. Scammed me on a trade, told me they will pay for miles over, kept telling me they sent a check to the bank, bank never got it. Willie stopped replying to my emails. Save yourself the trouble. read more

after all that talk over the phone about my ac being fixed and they didn't know were the dent came from. my ac broke again. this place sucks don't get your car serviced here read more

These guys & gals are the last of " the good guys" in car buying, like nothing else I've seen so far in Florida.

This place is SUPER Unprofessional and inconsiderate for my travel and time. I was lied to with false promises just to get me to come to the dealership. Telling me I was talking to a manager but it was a call center lady named Vanessa. She pretended to be a manager named Patrick Harrington and created an appointment for a Cx5 carbon edition today. The manager Brad called me at 11:17 am confirming my appointment. I drove over 40 minutes to get here to be told that the car is sold already. Then they tried offering me other cars I did not want. I feel disrespected for them not to give me a call, specially Brad who confirmed my appointment, in letting me know that the car was already sold. I wasted my time and gas to go to a dealership when they already knew it was sold. Super unprofessional and very inconsiderate read more

I have never had such great experiences at all the other car dealerships I have been to in my 75 years as I had at Wallace Mazda. Byron the sales person was phenomenal. The service department was fast and did the work in time as promised. What more can you ask for. read more

Bruce from Brooklyn was very easy to deal with and the purchase of a used CX-5 moved along very quick. The speed of the purchase hit a brick wall however when we arrived at the financing part They later told me it was because 3 people were each buying a car at the same time & there was only 1 guy for the financing. Robert was also easy to deal with but later on I contacted him about the fact that there were no owner's manuals in the CX-5 - the only idea he had was to download them as pdf's which is not so exciting to me. It took me about 3 weeks to figure out how to turn off the daytime running lights (take a fuse out). I called them a 2nd time about something else - but they never called back. The USB cell phone charger has an awkward location & is weak/lousy, not as strong as was my former car's cig lighter (in a Nissan Rogue) but I am enjoying the better gas mileage. Overall my purchase was pretty smooth and well done but I still don't know if I can put my old lic plate on this Mazda. Just before I drove off Bruce set up the bluetooth for me - that was nice. I had a follow up call from Bruce a few weeks ago - he updated me about the license plate and told me he would mail me owner's manuals for the car but I have not received them yet. read more

I found the Genesis I wanted but there were some cosmetic issues that the sales mgr John and salesman Joe promised to fix. After my calling and texting them on numerous occasions I was told to bring it in. They kept it 1 whole day, when I picked it up the work was shoddily done. When I complained to the salesman they acted like I was asking for more than I was expected...quality bodywork. More txt back and nothing. Thank goodness for an acquaintance at Genesis who finally got me in touch with someone who saw the flaws and fixed them. From now on I will take my business to Wallace Genesis not Mazda. read more

service techs don't know what they are doing and the general manager patrick was no help either.brought car in for alarm and hazards flashing and horn not working. they cleared codes to correct and that did not work.they said car needed drive belt and motor mount replaced.had them do it at a cost of $509.00.brought car back second time and they said it needed a front door lock actuator and new horn.they replaced at a cost of $423.00. still having same problems and brought it back a third time,they said it now needed another door lock and replaced at a cost of $263.00 still having same problem brought it back a fourth time and they said it was another door lock actuator and possibly two at a cost of $306.00 and $329.00 I refused this time to let them try and fix the problem. read more

If I could give no stars, I would. I was verbally abuse by the salesman. I wish I knew his name. He was pleasant intially. But when we accused him of try to scam us and lying, he went crazy. He screamed at us to get the "F" out of his store multiple times. He would not give my key back and continued to scream obscenities at us. One of the other people there got the key from him and we were trying to leave. He followed us out to our car still cursing. I told him I was going to call 911. This all started when I saw a 2022 CX-5 online and called twice to see if it was on the lot. I was driving about 40 miles from home and didn't want to waste my time if the car was not on the lot. When we got there, no car. He stated that the call center people didn't know what was on the lot. I gave the call guy the stock number. So the salesman tried to show me a higher priced model. I test drove the car and wanted to make deal. He lowballed me on my trade and I told him I used the Kelly Blue Book that was linked to their site. He said that wasn't a real price and dealers use a different Kelly Blue Book. I also stated that the dealership sent me a $500 off coupon. He said the coupon was garbage and it was just to get you to come in. He said it worked didn't it. That was when my husband said we were leaving and and the salesman just went nuts as stated above. I have never ever been treated that way at any business. I would Not recommend them to my worst enemy. No one deserves that kind of abuse. I would really like to talk to the general manager, but no one has called me back. It was a very scary situation. read more

Special appreciation to Mike in the service department of Wallace Mazda of Stuart. He was so patient and helped me to work out some problems I was having with my CX-5 Very lucky for me that I was able to have someone assist me so well. Thanks to Wallace Mazda of Stuart and especially to Mike in service. read more

My wife and I went to Wallace Mazda on Oct 26th with hopes of buying a new CX 5. We were immediately greeted by Kellie Sheetz who made us feel at ease and very comfortable. We told her we were interested in a white CX 5 with the preferred package. A few minutes later she pulled one up from the lot and off we went on a test drive. She explained all the gadgets and technology and answered all our questions. Loved the car and decided to purchase it . She made the process nice and easy and in a short time we were driving it home. Kellie was great to work with and would highly recommend her to any of my friends. Yesterday we went back to Wallace because we had some questions about the audio system. Again Kellie showed us how things work and she patiently answered all our questions. Anyways we had a great experience at this dealer and as things stand now we would not hesitate to use Wallace Mazda again. read more

I actually had a great experience the first time we went to this dealer to lease a CX-5 in 2018, which is the only reason I'm not giving them 1 star now. I can't recall the name of the person we worked with now, but he was great. I do know that he is no longer with this dealer. My lease was due June 2021 and we went in on Memorial Day to get the process started. We were able to drive a couple of cars, but they didn't seem interested in doing any deals due to the chip shortage and low inventory. Instead of allowing us to work some things out over the phone, they insisted everything had to be done in person. So I extended my lease for 6 months thinking things would be better toward the end of 2021. Turns out I was wrong....even fewer cars and now they really have no interest in doing any deals or working anything out ahead of time. I'm sorry, but my time is also valuable and I don't have the patience to spend 8 hours haggling at the dealership. So joke's on them - we worked with Danard Thomas at Grieco Mazda in Delray Beach who was more than happy to work with us ahead of time over phone/text. Everything was worked out and the car was ready for us when we arrived. I highly recommend making the 60-90 minute drive south so you can work with someone who actually wants to sell cars. I have no interest in ever going back to Wallace Mazda. I'd rather drive to Vero, Delray Beach, or even Tampa or Orlando to give my business to a dealership who actually deals and wants to sell cars. read more

Very disappointed. I've been a Loyal Mazda customer it was my second Mazda lease and was promised they would take my lease over and cover my miles as I am a returning Mazda customer. Now despite a draining and long winded battle I've ended up having to cover my mileage despite what was discussed at my new lease signing. This is not the right way to conduct business. read more

If you are looking for a good deal on a great car, go see Joe McLeod at Wallace Mazda. I purchased a Mazda 9 and got a great deal. Good trade for my car and 0% financing. Almost entirely done on line and over the phone. Joe was so accommodating even putting on gloves and a mask when he brought me the papers to sign at my home and delivered the car. Joe then stayed at my house and went over all the car's features with my wife, showing how to connect her phone and demonstrated all the features. A really good and different experience from all those times you bought cars in the past and get frustrated with delays and wasting time sitting at the dealer. Go see Joe!! read more

BE WARE OF SCAMS AT THIS DEALERSHIP! Continuous lies and misrepresentations just so you would sign on the dotted line. No one stands by their word. Go anywhere else for a better service. Mazda does not stand behind their product or dealership promises. Worst experience ever!!! read more

I purchased a CX5 from this dealer 4 months ago and the Satellite radio has not worked from day one. I have returned it over 5 times and they continue to tell me its fixed despite the fact that it still does not work. They admit they don't have a solution and have even sent the computer download to Calif. After 6 times showing them proof that it does not work I have decided to give up and just give it to the attorney and let them fight it out. The service dept communication ability is as bad as you can get. I still think that Mazda is a good product its just Wallace that can't get it right. read more

In my 50 years of driving, I have never experienced a better buying experience than I found at Wallace Mazda. Our salesman, Yoel Alvarez, Penny the Business Mgr., and Sales Mgt. made the entire transaction smooth, pleasant, and totally stress free. These people are here to earn your trust, and they have succeeded brilliantly. They do exactly what they say they will do, no surprises, and you feel completely comfortable. On top of that, the CX 5 is a fantastic vehicle, and perhaps the best value on the road! My family owned 4 dealerships in the NY area, and we are avid car people who purchase MANY cars. This is a model for how a dealership should perform, and I cannot recommend it highly enough! read more

My salesman Ben worked diligently with his manager Joel on getting me into the car I wanted while helping me get out of the vehicle that was financially killing me. My first service was exceptional. The car was services within a timely manner and the staff was extremely pleasant. I pointed out that some of the coating on my wheels looked like it was peeling. By the time I returned to pick my car up, I was informed that all 4 rims would be replaced. Mazda makes a great vehicle and stands by their product! Thanks! read more

real cool dealership! got maintenance on my car here before multiple times. Staff is very honest and friendly.

Ok so we always hear about used car salesmen. Well the 2 bozo brothers at Wallace take it to a new level. These guys are slimy and full of BS. I went to purchase a used CX9 for $24k. After setting everything up the younger brother of the sales mgr places paperwork in front of me for $38k. I ask him I was purchasing the used one and his response was yes this is $2000 below asking. So I got up walked over to a sticker if a brand new CX 9 sticker was $36k. He said the package on the car I was trying to buy was premium. So I again pointed out the sticker on the new car was premium. He resounded that can't fault a guy for trying. Really dirt bag. Stay away. read more

Typing this review while using my laptop to get some work done in the waiting area while my car is in for its second servicing. Love the free Wi-Fi here -- it's crazy fast, and there's even a desk where I could set up my laptop! Also love that I was able to schedule my service appointment online via the Wallace Mazda website. Super nice folks in the service department, and they take great care of my car. Also, if you check in on Yelp, there's a 15% discount on your service bill. Woo! read more

I'm here right now getting my Car serviced and they have such friendly and professional staff! The moment I pulled into the service center I was kindly greeted and helped without hesitation. Im watching them accommodate every guest walking through the door just as they did for me! I definitely recommend getting your services done here! read more

We recently purchased a pre-owned Nissan Murano from here. Good smooth experience how're, if you buy from any Wallace dealership in Martin County be careful. They DO NOT disclose nics, tears, chips etc on the car. Make sure you inspect every inch on the outside and inside of the vehicle before being quoted a price. I find this to be very sneaky and poor business tactics. This happened at Wallace Hyundai as well. They will only give you the car fax if asked for but will it divulge any other info. read more

So, I was interested in a pre-owned vehicle that Wallace group had in their inventory. It was a 2013 NIssan Altima in great condition with low miles. I contacted the dealership to schedule a time to test drive it and upon further investigation found that the ODO reading on the CARFAX did not match what the vehicle said. Another words, they had doctored the odometer to read 16000 miles less than what was reported to the CARFAX. When I asked about this, they gave me the run around, and said they would call me back. I never heard a response. Today I checked on that same vehicle and it was sold, with the ODO discrepency even recorded on the CARFAX itself. Whoever bought it probably had no idea. This company is scum and is doing things illegally. I will report them. read more

Everytime I take my car for service I receive the best customer service. Abbra and Larry always address any concerns and because they are consistently kind, courteous and professional it is a pleasure to bring my car in for scheduled maintenance and/or service. read more

Got a good deal once all the wrinkles were worked out. Nice folks. Easy to deal with, and the shop rates are reasonable if needed.. By-By Mini forever. read more

I have bought three NeW cars from Robert Warner at Wallace Mazda in Stuart and I wouldn't go anywhere else!!! He is patient honest and gives you facts and doesn't make you wait or bounce the sale around to try to wear you down, the finance team also explained everything in detail and was very patient with me and my kids who were with me, they offered drinks, candy, and for me coffee and plenty of patience! No salesman rush or pressure! Wouldn't go anywhere else! Outstanding salesman Robert ! read more

I have never bought a car here, but the service department treated me very well when I owned a used Mazda. I would especially like to recommend AbraCadabra as a service advisor. read more