In January my grinder went out and I called Walleys. I was told by their employee that I had to have a brand new system and told me the date that was on my pump was 2003 and my home was built in 2009. This system cost me over 6k and since then I've had numerous people tell me I could have had it done for 3k less. That's on me. However... The thing stopped working 3 times within the first month and a half and I asked several times for a written warranty and also a breakdown of my charges, which no one will provide. I've requested a call back from the owner twice, who has not called me at all and it's now June. What a surprise. Had another company out here for a different issue shortly after my pump was installed and he told me he'd been here before for the previous owners and replaced the pump for them. I had no way of knowing because Walleys employee took the pump out the first day and took it with him before the new motor even got here. I'm completely disgusted and will be getting some help in receiving a written warranty. The serial numbers on the motor aren't even legible. I'm shocked at the way this company does business. Avoiding me only shows me that they know they aren't doing right by their customers. Negative stars for quality. Negative stars for customer support and negative stars for outrageous cost. read more

Walley has been our go to since day 1 of moving into a home with a hoot septic system (nightmare), they've are quick, reliable and know what they are doing! If you call anyone else, you're making a mistake! read more

Called them on Christmas Eve morning, and they came out promptly! The lady who answered to phone was great, and the technician, Blake Peavy was prompt, courteous, knowledgeable, and fixed us right up!! Would definitely use them again! Thank you!!! read more

I've used Walley Plumbing several times. They always do quality work and have good customer service. Would highly recommend.

Walley Plumbing came out to fix a tub repair.The repairman said at first it would be a easy job and it would be 450 dollars which was twice what i thought it should be.Then the classic oh no i cant fix it you need a new one for 1400.I was at work so we had to get it fixed.He left and did not check the shower head that he broke I asked him to come out the next day and fix it.I never heard back fron him and fixed it my self. Do not use these people.The switch and bait you and do crappy work. I would give them 0 stars if possible. read more

Home inspection went well. Blake checked the hot water heater, all faucets, showers, tub and toilets. He answered every question and made recommendations. Very professional! read more

Water heat leaking and the tank was bougt in 2023.. I used to like this company but the bill was really high. He gave me options but the price was going up for each of them. He did the job in 30 minutes but empty my pocket. He replaced the temperature valve for $704.00 and if you don't take the job you have a charge of $96.00. I rated low because the charges are really high read more

Called for clogged toilet. They came out and charged $330 for use of an auger. 4 hours later toilet clogged again and they would not send anyone out. Said they would get back with me and after waiting 3 hours called back and they said they couldnt come back until Monday. I do not recommend. read more

The tech was very respectful, nice, and quick to come out for quote. However, the issue was misdiagnosed and therefore the quote was extremely expensive. We were told the leak was from a pipe in the slab. When we got a second opinion we found the leak was just in the wall. The tech from Walley never even cut into the wall to check/verify. We wasted $96 for a wrong diagnosis and would've been out a minimum $3000 for work that was not even needed. This is extremely disappointing from such a highly rated company. I really think my $96 should be refunded to go towards the $400 I paid to the professional plumber who correctly diagnosed and fixed our leak. read more

This was my first time using this company but it will not be the last. Their customer service is the best I have ever experienced. We called and was able to get an appointment immediately. The company texts you with a photo of your plumber and automatically puts you at ease as to who will be coming into your home. Kyle was professional and polite. He laid out all options up front with costs so nothing was hidden. He cleaned up after himself and took out the trash created, I can't even tell someone was here. I could not believe how quickly he fixed our issue and restored running water for me and our newborn baby. I would highly recommend this company and know I will use them for any future needs. read more

Recently our kitchen sink developed a slow leak that Liquid Plumber would do nothing to help. I called Walley Plumbing about midday, and spoke with Tony. He apologized and said that, although they could resolve the issue, it was likely that they couldn't get anyone out to our house until the next morning. I explained our need to have it resolved as soon as possible, but would accept it if no one could come out until the next morning. He agreed to see if one of their techs could handle it as a late assignment, after all his other work for the day was complete. Later that day I was delightfully surprised to receive a text from them that indicated that a technician had been assigned to arrive that same day between the hours of 5:30 and 6:30. The text indicated the technician's name and also stated that he would text when he was on the way. Later that evening, I received a call from the tech (I wish I could remember his name, but can't) who reported that he was on his way. I also received a text from him that included a link that, when I clicked on it, I could see a map that showed his exact location right up to the moment he pulled into our driveway. The tech was efficient and quick, locating the plug in the drain line, and clearing it with his rooter machine in no at all. All in all, the whole on site time for the tech was no more than twenty minutes. Total charge for the service was $185.00, which I was okay with, assuming that this person was working after usual working hours. His demeanor was courteous and professional. I now have Walley Plumbing info saved in my contacts, and will certainly be giving them first call should any other plumbing issues arise for us in the future. read more

Came out to fix shutoff valve at toilet. 15 minutes later finished installing a $20 part for a charge over $200. I thought that was a little high. Offered to replace the insides for another $200. No!!! read more

Lane did a great job on my repair and the service was timely and convenient. he identified the issue, repaired it, and cleaned up my bathroom when he was finished. read more

Does not recommend. Unprofessional and overpriced! Was told diagnostic fee was $96 but was asked to pay three times that amount. Tech did not fix anything to even charge me any amount other than the $96 diagnostic fee. Nothing against the technician because it was his Boss that told him to charged us the high price. read more

This used to be a good company but the last job they did was bad quality. They recaulked my shower less than a year ago and it's already cracking and coming out. I paid over $600, which is way too much but I thought it was being done correctly. I called to have them checkout the problem but they wanted to charge me a $90 diagnostic fee just to look at it. They did a lot of work for me in the past but I guess it's time to look for a new plumber. I'm very disappointed. read more

I do not recommend these people. I needed my garbage disposal replaced with a disposal that I provided. I was told that there would be a $96 trip charge that would be applied to the work they were to perform. Once at my house, I was quoted a price of over $550 for what would take maybe an hour at most. This included the $96. Needless to say, they showed up, collected their money and left. Wayyyyy overpriced. read more

He was prompt. He was respectful, and answered all my questions. He did what he came to do. I would use them again.

Our recently purchased home has a HOOT system that has been poorly kept by previous owners. Shortly after moving in, an alarm began to sound. Walley, I stumbled across on the Internet in desperation for info. One simple call and we are good to go, all in the matter of a few hours. Thank You! read more

Great Service and Plumber that came to my home he was very knowledgeable and fixed the issue within an hour. I would recommend Walley Plumbing to anyone and rest assured that I will be using them again, if needed. Great Job ! read more

Leaking pipe under the slab. Was quoted a price of $4000. They came down to $3000. Paid the $96 diagnosis charge. Had the repair done by another professional local plumber who quoted $2500 but did the job for $1985. read more

Single women beware: They will come out and fix your toilet just fine-but will charge you $300 to replace the toilet water supply line which costs 10 bucks. read more

The plumber that came out to quote our tankless water heater was quite nice and professional and Ihad high hopes. However the quote was unimaginably out of therange of reason. The quote was about 4 times the reasonable amount for a very easy installation with all necessary materials provided. read more

Our shower head began dripping after my husband tried to turn the hot water temperature higher, which included removing the cartridge. Walley Plumbing sent Phillip out to diagnose and repair the problem. Phillip immediately told us the cartridge needed to replaced which would stop the dripping. After going to his van, he came back with 3 options. The cheapest was $650, to replace the cartridge. The other 2 options were over $1,000 and included repairs we did not need. My husband and I were flabbergasted for a couple of reasons. (1) We could purchase the replacement cartridge for $82. (2) It was a fix that would have taken 30 minutes at the most. I told Phillip that was ridiculous and that they were taking advantage of us by charging that astronomical price. He asked "what would you pay?" which I found very interesting. The charge was negotiable? I told him $100 for the part (more than it would cost) and $100 for his time (1 hour). He shook his head but said he would go back out to see if he could get it any lower. We would have even paid up to $350 which we felt was more than reasonable. When he came back he told us the new charge would be $500! We, again, told him that was highway robbery and we would not be paying such a ridiculous amount. We paid the $96 diagnostic fee and he left. As a side note, we realize there is a markup on parts, but even if they doubled the $82 that would be $164. That would mean they were charging $486 for 30 mins-1 hour labor, based on the original $650 quote. Walley Plumbing should be ashamed!! I will never recommend that company to anyone, and we will certainly tell anyone who asks us for a recommendation to NOT call Walley Plumbing! read more

The technician that came out was very nice and this review is no way against him. However i was told someone would show up between 8 and 12 no show no call until I called the company. then was quoted $550 on top of the $55 fee for coming over just to have a screw tightened behind my tub faucet that's insane and a scam in my opinion. so I definitely will not be using this company again. read more

I contacted this company to make some required repairs due to my home being under contract. The technician was scheduled to arrive between 9 & 12. They didn't arrive until 2:00. Phillip "evaluated" the issue and said the only way he would be able to fix the outside faucets were to replace them. He said he couldn't replace the gaskets to see if that corrected it, it would require total replacement. In order for him to do this, he was going to have to chisel out brick so he could weld an extender into the old pipe and then put on a new faucet. He was going to have to do this to both exterior faucets. I also had a leaking valve stem behind the washer that had to be replaced. Based on the "amount" of work it was going to take, he quoted $793. I assumed it was so high because of the complexity of chiseling out brick, welding, etc. He left to get parts and returned about 25 mins later. It takes him about 45 mins to complete the work. Low and behold, the brick did not have to be chiseled. He was able to put the extender on and new faucet with no issues. Valve stem behind washer was also no issue. He still charged me $793 even though he didn't do all of the "required" work that was included in the initial quote. I was so astonished, I went to our local hardware store and priced the parts he used. It cost less than $50 in parts. That would mean I was charged $750 in labor! Round up the time to 2 hours...that equates to $375 per hour. Absurd! My husband, who has been working out of town, immediately questioned the price when I told him how much it had cost. A major red flag was that the technician couldn't give me an invoice. I asked for it. I even asked if I could take a picture of his tablet showing what the charges were. He told me he didn't have access to that. He said I would have to call the office in the morning to get it. I began calling at 7:30am the next day. We had to call 6 or 7 times to be able to get the invoice. We specifically requested an itemized one. We wanted to see what was so expensive. We receive, finally, from the owner (Tony) an invoice with one line item and the total price. He said they are a "flat rate" company. Based on the other Google reviews, that simply isn't true. There are many talking about their "hourly rate." What it boils down to is they use whatever rate is more convenient and beneficial to them so they can overcharge for their services. I feel as though I was taken advantage of. I was misled into believing the scope of work was greater than it was. Not to mention, my brick was burned and my shutter melted! If you need plumbing repair work, I would recommend you seek help elsewhere. read more

We developed a clog in our plumbing on a Saturday morning. Good times. All I could think about was how much we were going to be overcharged and disappointed. I read the reviews on the local plumbers in the Mobile area and came across Walley Plumbing. They had good recent reviews. I called and got the answering service who dispatched a call with the on-call plumber, Chris. I received a call back within a few minutes and spoke with Chris about the problem, rates, and his availability. Chris arrived within the hour. I showed the problem to Chris - he immediately knew the possible causes and went to work. Chris was able to solve the problem in a reasonable amount of time. I was glad that he took the time to review the rest of the plumbing in the house as well as the clean outs to make sure that the problem was fully solved. Chris also took the time to volunteer some additional things that we will want to repair in the future along with a rough estimate of the costs and a recommendation of things that we could do to reduce the cost. Thank you Walley for doing a great job on the work requested, being honest on the costs, and being proactive on other possible issues. read more

Called Walley a week ago to install a tankless water heater. I was told they would be here at 8:00 AM today. My husband and I prepared for them by removing things around the old water heater and taking down the little shed that covered the old water heater. It is now 11:42 AM and no one has shown up. They didn't even have the common courtesy to call (they had my phone number) to say they were not coming or they did not want the business. There are a lot of plumbers in Mobile. I have two houses. Walley Plumbing will never get my business. I do not know how any company with this work ethic stays in business. read more