I am writing this as I wait for my framing to be finished. The framing that was supposed to be done…read moreyesterday. And then it was supposed to be done 2 hours ago. But yet, it's still being worked on??!! The frame was supposedly "broken" as he was finishing up. Yea, okay. Sure. Bad service, disorganized, and clueless. Are they smoking bowls in the back room? I feel this is VERY possible. The order was screwed up twice. They used the wrong frame (thankfully they noticed so I at least got the cheaper price for the lesser frame than what I initially chose). It was delay upon delay, error upon error. I would never trust these guys with my framing ever again. Thankfully, the actual frame turned out okay and the photo was a digital print which could be reprinted if needed. Do not leave anything precious to you at this store. For real.

We took my dad's marathon medals to The Great Frame Up to have them framed for a Christmas present…read more The finished product turned out better than I could have imagined. They did an amazing job and he loved it. I would definitely come back to get more items framed here.

Great selection and courteous customer service! They are really well staffed for a weekend…read more They have awesome sales, you can do many crafts for low cost. We went for a specific item which they were out of stock but we found it at another location. Special Shout to Denise... we had a full blown toddler tantrum. A customer was so rude and said shut up to my granddaughters crying. Denise quickly apologized and said we should not be embarrassed because this is a typical age for a toddler. It only lasted 3 minutes and she put herself to sleep right after. Thank you Denise for being so kind.

We were planning to decorate for Halloween and decided to check out this store. It's packed with…read morealmost everything you could possibly need! It's a one-stop shop where you can find all the decorations you're looking for. So convenient and well-stocked!

When it comes to framing I usually think that Michael's has the market kind of cornered but it's…read moretime to try some other (non-big name) shops after my recent experience. I needed some very simple mating for two prints (really nothing fancy, just basic) and had them made. Much to my dismay, upon getting them home, one fit and the other didn't. I returned to the store to have the issue fixed. The guy was nice about it and even agreed to mount and insert into the (very cheap) frames I already had given the mistake. But then things took a turn for the worse... A week went by and I heard nothing. Returning to the store, I happened to be in the area, I chatted with the framing department and, ultimately, the manager (?) - escalation on their side, not mine - and he was not very pleasant. In fact, he was down right combative and in-my-face about the fact that the work was not done and that I should simply wait for a call. Long story short, I did get a call and ultimately picked up my pieces - they look great by the way! So I'll chalk this one up to a stressful time of year and (other... :) ) frustrating customers.

If you are into crafts this is your store. Check out the framing area in the rear of the store…read more They offer many options and I found the unique one for my project!

Colleen is very friendly and really easy to work with. No job is too difficult for her. I am…read moreextremely happy with the embroidery she has done fir me. Thank you very much, Colleen!

Wonder place. Does professional work with excellence. Great location and love their energy.read more

I found Silhouettes by Erik (3rd Generation Silhouette Artist) at an event hosted by La La Land in…read moreElmhurst. I had also seen that there was a similar event hosted by another one of my favorite kid stores--Psycho Baby in Chicago. I remember sitting for a silhouette portrait when I was 5 years old and that picture hung in my parents house for years (sadly, I don't know what happened to it). So I thought a silhouette portrait of my son, would be a great gift to the grandparents! When I called to schedule my time, La La Land said it would only take 5 minutes. I said, Um, my son is 15 mos old, he doesn't know how to sit still yet. She assured me it would only take 5 minutes. Really? 5 minutes? I went ahead and scheduled it. Armed with toys, a bottle of juice and his favorite stuffed animal, I thought I'd have to entertain the Bubs during the whole time to be able to get this done. Boy was I wrong. Erik had it set up so the kids sit on a stool and watch a DVD (Finding Elmo on this particular day), that way he has clear view of his profile. And then he cut out his silhouette on black paper. WHAT? yes, cut out the silhouette FREE HAND while I made sure the bubs didn't wander off the stool to play with La La Land's toys. They were right, It took about 5-10 minutes from beginning to end. Although the heads of the little boy portraits are similar (pictures on his FB page), he really captured the shape of the Bubs nose and lips and the new cowlick that has developed since a recent hair cut. I purchased a few frames from Erik to make the present complete. With the frames and the silhouettes, these gifts are not cheap. Dropped almost a Benjamin for 3 silhouettes and 2 frames. But I'd do it again in a heartbeat to get a unique portrait and/or gift. His business card says he works at children's boutiques, preschools, special events, parties and weddings. This would be a great to have at a future birthday party for the bubs. Very talented. No place to add this on the business page, but you can find him on Facebook--facebook.com/eriksilhouettes

Excellent customer service and quality products. I ordered several prints for a client's photo…read moregallery wall and Heather went above and beyond for me. I will use them for all my client's (and my) needs from now on!!

Heather is "the words to my tune". She is beyond creative & has taken my ideas, many times, and…read moreturned them into beautiful products-birthdays, posters, weddings, memorials, rehearsal dinner display, retirement and many more. Always a smile!! I love going in their store.

Amazing work performed on an oil on canvas painting with a 6-7 inch cut. A person unfamiliar with…read morethe damage could not pin point the fix. Working with Margaret was excellent as well. She gave me an initial quote based on pictures of the damage and when saw the painting personally she even charged me less for the fix. I live in Chicago and it was totally worth the 20 minute drive to Oak Park as when compared to other quotes I received, this was by far the best and the quality of the work was not sacrificed.

The owners are very nice people. They restored two fine prints and while the six month turn around…read moretime seemed long, I did get them back today. I went to hang them and noticed a screw was driven through the vintage frame and sticking out the front of one of them. They fixed the problem right away and they look great.