when I needed my brakes checked, 1st fishbach told me i'd have to wait 2 weeks & also drop off the…read morecar. when I went back today they claimed the 'appointment' was for yesterday & that I couldn't get back in before the week of the 16th. when I'd asked people I know where they took their car for repair, more than 1 or 2 of them raved about fishbach. well today I when I left fishbach I called several repair shops & none of them had a 2 week wait-to-get-in time. well, within 2 hours my car was checked & repaired. when I was at fishbach, the woman just lied to my face. I guess she didn't know I've had that happen enough to know a lie when I hear one. if they didn't want my business, I'd have appreciated it if they simply said so. I hope whatever affect or damage they were wishing to me happens back to them & 10 times faster and 10 times over.

I took my car for an alignment and new tires to Fischbach's. They were much cheaper than other…read morebusinesses I called and have all the high tech tools that the dealerships have. My car was done in about an hour.

Another parts store Napa's sometimes too expensive and to tell you the truth I usually go to…read moreAutoZone but it's nice to have that third choice just in case

The lady was nice she really wanted to help but had limited experience in the work the manger was…read moregood and had alright service the wait was very long ......that's why they got two stars

the 4 appointments I had there, always a problem with not having the right parts. They never…read moreapologized and took accountability, they just blamed my car brand that it's "so difficult to work on". So I found a new mechanic who did more intricate work than Joe's and he's had zero issues with parts....hmmmmm I don't drive anything fancy either. The new mechanic works on all brands of cars. Similar to Joe's.

Had an issue during a road trip and pulled in here with no warning. We were greeted warmly and…read moreimmediately helped with our issue. Excellent customer service that went above and beyond to ensure we didn't have any other issues. So grateful for this place, thank you.

I had a nasty scratch on the side of my beautiful Honda Pilot. When I took it to a local repair…read moreshop for an estimate, they quoted me double what Crash Champions charged and said it would take a week+ longer than what it took with Crash Champions. They were highly recommended by two family members, but I was hesitant given that they're 30 minutes away from me. I am SO glad I chose them. My car looks brand new again, and they even went above and beyond and touched up another area on my car. Then, as I was driving it home that night, I had stopped at a drive-thru & had to put my window down. Unfortunately it wouldn't go back up. When I called them the next morning, they took 100% responsibility and said they will be sending a mechanic to ME! (??!!!) That blew me away. I have never had that experience at any other repair/body shop. I can assure you that a Honda service shop would never send a mechanic to you, even if it was their mistake. Just utterly impressed with the customer service and care that this place offers. They will always be our body shop (which, hopefully we'll never need again!). Highly recommend them.

Went in for an estimate and was told someone would contact me on a day or so. That was a month ago…read more I would rather them just tell me they don't want my business. Waste time! I suggest you go to someone who will truly help you.

I've never written a review before but I feel compelled to do this…read more My Mom was in a bind, and I wasn't able to help her. They charged her $400.00 for a remanufactured alternator. NAPA's best alternator is $240.00 after their mark-up. They charged her $180.00 in labor. There were other minor costs with taxes that added another $100.00 to the bill. I called the owner and politely asked to reconsider the high cost for a simple repair. He refused to change the bill. I told him we wouldn't come back for service in the future and he didn't care. Perfect example of taking advantage of a woman.

When I was stranded after troubles with my car and needed help, Pete from Pete's Auto Repair and…read moreSales came and helped me tow my car quickly and with professionalism. He made me feel comfortable as I was riding with him, and was very nice! The cost for the tow was up-front, and he did not overcharge or "take the long way" to the shop. I really appreciated the kindness on the evening of such a difficult day!

This place was so helpful and professional! If you have a roadside emergency I hope you are lucky…read moreenough to be nearby.

Took my car in and received a quote. The mechanic exceeded the cost of the repairs by 1000.00. It…read moreis a very old car so we certainly had no intention of putting that much money into the vehicle. He didn't get approval beyond the quote but we paid the bill regardless. Why do this to a reliable customer? Certainly never stepping foot into that garage again. Lost a good paying customer. It really is a shame.

I wanted to give my Sears Snowblower to my grandson as he just bought a house. I scheduled an…read moreappointment (it was several weeks out), so don't be surprised. They came right on time and did a great job at a reasonable price. Not having to haul it to a repair shop was a very big plus! Guy was pleasant and did a great job. Highly recommend them.

Wonderful company and staff. I had my snowblower tuned up and sharpened. They were on time,…read moreactually a little early, pleasant to work with, and the price was reasonable. I would definitely recommend them to anyone.

I bought a trailblazer in 2022 and 2 years later I totaled it. It took me 4 months to get my…read morewarranty refund and a lot of phone calls.they seem pretty shady and I wouldn't recommend buying anything from here. Rick Clayton

Worst customer service I have ever experienced, do not buy or service a car from/with Napleton…read more Just the highlights: $661 for a "diagnostic charge," phone system does not properly route voice mails and they blame missed messages on the customer, sales slow to respond. Bottom line, they clearly are not focused on the "small" customer in either their service or sales department. Was a long time customer, prior to Napleton ownership, will never go back.