They were fast and completely honest and didn't try to sell me crap that I did not need. And they…read moredid not overcharge me

Absolutely. I'd keep the review factual and specific, especially around the 128% markup, because…read morethat's the strongest part of your experience. I'd also avoid calling them dishonest or saying they "ripped you off"; describing exactly what happened lets readers reach their own conclusion. Here's a firm but fair version: I really wanted to have a positive experience with this shop. The communication was great, and everyone I dealt with seemed very genuine. In fact, a friend in the industry described them to me as "not the cheapest, but fair and not crooks." Unfortunately, my experience with their pricing left me extremely disappointed. I was charged approximately $3,100 to replace one headlight, including labor. I questioned the cost of the part at the time and was told that was simply what it cost. However, when I submitted the claim to my insurance company, they actually called me to confirm that I had only had one headlight replaced because the cost of the part was roughly double what they expected. My claims adjuster then contacted the shop directly and was told that there was a 128% markup on the part. The shop would not adjust the price, and as a result, my insurance company would not reimburse me for the full amount. I understand that businesses need to mark up parts and make a profit, and I don't expect any shop to be the cheapest. But a 128% markup on such an expensive part, especially after I specifically questioned the price and was simply told that was what the part cost, does not feel fair to me. We live in a small community, and I believe we should be able to trust and support our local businesses. I appreciated the communication and professionalism I received, which makes this experience even more disappointing. Based on the pricing and the way this situation was handled, I cannot recommend this shop and would strongly encourage others to compare parts pricing and ask specifically about markup before authorizing expensive repairs.

We needed help in a pinch of time, as semi truck debris hit our car and we were traveling. They…read morewere super friendly and helped fix our car quickly so we could get on the road!

Had a squeak in the front end of my pickup Had an estimate at a local franchise shop and was told…read moreit was shocks, struts , and a rack and pinion steering mechanism. Around $4000.00 in all. Went to Gene's where I had been before. An hour later he said it was a control arm and ball joint assembly. $800.00. An hour after that it was fixed and the squeak gone. Should never have shopped around. From the lady that makes the appointments to the mechanics, very polite, professional and know what they are doing. Thank you to small businesses. Dick H.

I took my car here to fix a minor dent/scrape. The final bill was 30% more than their written…read moreestimate. They blamed the extra cost on recalibration, and said they didn't know how much that costs ahead of time. Giving a low initial quote and then jacking up the price once the work is done is downright shady. I will note that I also got a quote from Dingman's that was slightly higher than Kaizen's quote (though lower than the final bill) that did include a flat cost for recalibration, so apparently they figured it out. It took 5 weeks to get the car into the shop, which is fine (every place is busy these days). Two days after dropping it off, they informed me I'd be without my car for 2 weeks, which seemed like a long time for a simple fix (no spare parts or anything). The day I was supposed to pick it up, I called in to see when it would be ready; only then was I informed it would be a further 2 days. Note they never called me. Between the completely wrong estimate, the long repair time, and the complete lack of communication, I would have assumed this is the first time they've fixed a car. In retrospect I should have asked more questions, but I naively assumed that the shop would be honest and accurate in their communication. Then again if they had been honest, I might have chosen a different shop. The cherry on top was that when I got my car back, they had broken the driver-side seatbelt (it wouldn't retract). They did fix it within a half hour (nice of them), but the employee who gave me my keys told me that the guy who had reassembled the seatbelt just didn't care about doing a good job. I will leave it there without further comment.

I would give zero stars, but I don't think that's possible, they washed the outside of my car, and…read morethey did great body work. I sent my through a Geico insurance claim after a hit and run. The driver fender and driver door was damaged, and the suspension was knocked out of alignment. I have a scratch in my driver side mirror that wasn't there after my car was hit. There was some kind of grease on the mirror and driver side window. There was grease left under the sun visor on the driver side. I had a pretty nice Captain America themed steering wheel cover that is now ruined due to one of the grimy workers smearing grease all over the cover and upon trying to clean it, rubbed off most of the color. The cover is now mostly grease colored. Someone at the shop took everything in the passenger side of the vehicle as well as the back seat of the vehicle, and threw it all into the cargo area of the vehicle. Now tell me, why do you need to get into the back seat while doing body work? I can see the floors were vacuumed, which is great, but who gave you the right to throw everything into the cargo area? I would recommend this shop for great work, but I'm pretty steamed about the rest of what they did. And let me add, I didn't ask for my car to be washed. I'm looking a gift horse in the mouth, but I'm that kind of person.

Tom is awesome! My car started grinding on the way into work today and Tom not only got me in today…read morebut they were able to fix the issue. Both times I've been here I've got an honest assessment, quick service, and good pricing. Meineke has specials online too which make their reasonable prices even better.

My uncle recommended Meineke and I have been going ever since. Meineke has serviced me with several…read morecar repairs and oil changes. The owners are always helpful and willing to give recommendations to other body/repair shops in town if they are unable to do the job (which I appreciate). I feel this is a trustworthy place to get your vehicle serviced and have always been happy with the outcome. They are pretty busy so wait times can be on the longer side.

Stopped by at Kings to change both my car's and Jeep's oil and they were amazing! Fast, easy and…read morethe staff were very welcoming. The value was exactly what I expected no hidden fees or unnecessary add ons.

I recently moved from CA to Omaha and I needed to have my car checked out to make sure it was ready…read morefor a Nebraska winter. My friend recommended I go to Kings Oil. I got here at around 4 pm, and pulled into one of drive up bays. Phil started working on my car right away. He checked the antifreeze and showed me that it was rated for temps way below zero. He checked AND topped off all my other fluids and even checked my tires which I thought was so nice. At the end he said well your car is all good and that he didn't really do anything so there was no charge. As a woman, going to car repair/oil/whatever place can be challenging because I kind of expect to be screwed over in some way and I was expecting to be charged at least $100. That was not the case at Kings Oil, and I appreciate that. I have since recommended Kings Oil to my other friends, and they received 20/10 service as well. Thanks again Kings Oil and as soon as I need an oil change or any other work done on my car I'm hitting you guys up first!

During my walk-in visit after purchasing a four-tire and wheel package online, I was greeted at the…read moredoor by a new associate. Although I had a scheduled appointment for two days later, I was encouraged to come to the store if I was flexible. They called to confirm that all my items were there. The associate was friendly, and the manager informed me that she was still in training. She quickly assisted me with the check-in and paperwork. Given that it was a walk-in appointment, the estimated service time was impressively accurate at 90 minutes. However, I did notice that the bathroom did not have a working soap dispenser. As I was leaving, I realized that she had forgotten to charge me for the alignment, which I pointed out and paid for. However, after driving about five miles away, I noticed that the alignment had not properly centered the steering wheel; it was noticeably off, around the 1:30 position. I returned two days later to have the tires retorqued, and the staff apologized for the alignment issue. They fixed it within 45 minutes, even during a very busy morning.

The team at discount tire were incredibly friendly and were able to price match my brand new…read morewildpeak AT4/Ws. Highly recommend this location.

I had been getting my oil changes at Jiffy Lube for the last five years simply because it was fast…read moreand familiar. That changed after I tried Christian Brothers Automotive during a grand opening when they were offering free oil changes. I liked the experience enough that I decided to give them a shot again for my next paid oil change, and that's when the difference really stood out. Jiffy Lube's main advantage is speed. You stay in your car and you are in and out quickly. But Christian Brothers wins in almost every other category. The waiting room is clean and comfortable (even have cell phone chargers), the people are genuinely friendly, and the pricing has actually been better in my experience. I also appreciate that my car is returned clean, without the greasy or rushed feeling I sometimes had before. Scheduling is easy too. Their website makes it simple to book an appointment, so even though it is not a drive through experience, it still feels efficient and well organized. If speed is the only thing you care about, Jiffy Lube works. But if you value service, cleanliness, and feeling confident about who is working on your car, Christian Brothers Automotive has earned my business going forward.

About two years ago, they replaced a battery and charged me $375. I was shocked, but had too much…read moreto deal with having just moved here, so I paid it. Fast forward to now. Their 5 year warranty battery gave out in less than two years. I got a new one for $129 at Walmart. CB didn't seem to want to deal with the warranty, telling me on the phone they need to check the vehicle to see why my car was draining the battery before any talk about a refund or partial refund. The battery had side posts. CB used old stripped posts that caused my battery to only have a weak connection at best. The result. My car got stranded just off a freeway ramp. I had to wait two hours for AAA to get there and tow me to a place that discovered the issue right away and replaced the battery posts with new ones. Now it runs perfectly, no thanks to UnChristian Brothers. Needless to say. They lost a customer.