Power steering hose rupture, A/C not working, general vehicle inspection…read more All taken care of. To be noted, they got me in immediately. Had a breakdown of work needed a few hours later. Fixed in under 24 hrs. They also cleared some "idiot lights" that I've had on the dash for years.

Awesome service, no pressure tactics, and always treated with kindness and honesty, which is hard…read moreto find these days. I recommend these guys 100%.

I have been coming to this location for 22 years. They have been excellent!! This year I have met…read moresome new staff. Josh and Julian. They are the standard of superb customer excellence. Actually, other companies (other than Grease Monkey), should train with this staff. There are so smooth that others could learn from these two. They are the best of the best!! 420 W. Chrysler Dr. Belvidere , Il.

Excellent service from Jeramy Phiferread more

We needed a pre-purchase inspection for a used vehicle. I called around and GreatWater sounded…read morefair, knowledgeable and nice. So we brought the vehicle there. First impression was the spacious and clean front of the house. They had a seating area, TV, and a fridge with cold water bottles for their guests. The service from Kyle, Kurt, And Liam was friendly and professional. The price for the inspection was fair and IMHO the quality and value was excellent. They told us what needed to be fixed and provided a quote for the work as well. Highly recommend.

They were fantastic! Customer service was on point, communication was superb, and most of all, they…read morewere honest and dependable. I don't think I will take my cars anywhere else from now on!

I recently paid approximately $4,800 for a full vehicle inspection and repair services. which…read moreincluded exhaust work, suspension, brakes/rotors for front and rear, and additional maintenance items such as filters, battery replacement, fluid services, and related components. Which was a nice size scope of work. While the quoted price for parts and labor was on the higher end, I moved forward with the expectation of receiving high-quality workmanship, professionalism, and a reasonable turnaround time. Prior to the work being completed, my interactions with Brian Howell were respectful and professional. He was polite, attentive, and gave me confidence in choosing this shop. I was notified on Friday (03/27) that my vehicle was ready for pickup, and at that time everything appeared to be in order. However, the following morning on my way to work, I turned on the heat/blower and immediately noticed something was wrong. After checking the cabin air filter housing, I discovered that no cabin air filter had been installed and the cover was also missing. When I returned to the shop Monday morning and spoke with Brian Howell, his demeanor was completely different. Instead of the professionalism shown earlier, I was met with a dismissive attitude. I explained the issue, but he responded in a way that made me feel as though I was being dishonest, stating he did not believe his lead mechanic would make such an error. I was asked to wait until the mechanic arrived to essentially disprove my claim with possible photos of the work being done What felt like an eternity later, Brian and the mechanic returned from the shop, and the mechanic had a cabin air filter in hand--confirming that it had indeed not been installed. I was then told By Brian not the mechanic the filter had been forgotten, and that the cover was supposedly missing prior to service, which is not accurate. I was offered the filter and told they could order a replacement cover, which I declined. I instead requested a refund for the labor charge associated with the cabin air filter service ($78.00). Despite paying in cash, I was told a check would be mailed within a week. I understand that mistakes can happen. However, the way this situation was handled especially the shift in attitude, lack of accountability, and the way I was made to feel when raising a valid concern was unacceptable. Based on this experience, I would not recommend this shop to others. I refuse to let the saftey of my family and myself relay on the work performed by such a shop ran by someone who lacks accountability and respect.

Do not recommend any repairs or regular maintenance being done here big rip off had brakes done…read moreand was charged 1000$ and recently break line has failed and shop refused to correct the issue and trying to charge me 200$ for repair which is a single brake line!! Do not go here

Stopped by the shop a couple weeks ago for exhaust work on my 1965 Dodge Polara. I knew the old…read moreoriginal owner, great service, prices and rapid response. Rocky was great! 3 guys were sitting around uninterested and BS'ing. Perhaps on break??? The owner told me I could bring the car in in 8 days. I asked him what time...8AM. Called the day before my appointment, no answer. I knew it was going to rain the next day . I don't close the windows because of the regulators ,and, don't drive her in the rain. I've called 3 more times the next day and 2 days after. I left messages. Never got back to me. Less than poor customer response , and, bad office presentation...

Had my car dropped off for manifold extension replacement. Car was ready as promised and work was…read moredone exceptionally well. Matt was very friendly and honest.

I walked in with two wheels from my '73 Karmann Ghia. They did a great job balancing them; these…read moreare vintage wheels, and even the hub is kind of a pita to reinstall. Old school family-owned garage, I will return.

Amazing service, friendly staff . Family owned , locally owned ! Very trustworthy Wouldn't go…read moreanywhere else !

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

Tire sensor went off on the highway and had to find the closest place. Karsten's was so friendly…read moreand efficient! They even educated us about the tire sensor itself!

Went in for an oil change, and asked to get my bottom cover of my car to be screwed back in, I even…read morebrought in my own screws for them to use. Found out they zip-tied the cover back and never told me. Then when I went back to get my A/C checked I got my car back with a crack on my windshield, they once again, didn't tell me. I will not not be coming back.

My AC needed to be repaired on my 2013 Nissan Murano. Don fixed it quickly and very reasonably. I…read morehave used them for years and he's always been good for me and my friends and family. Highly recommend!!

Might be adequate for routine maintenance, but I strongly recommend avoiding for big jobs. After…read moretwo misdiagnoses They replaced the engine. there was a fire under the hood three days after the car was picked up. This was caused by a short circuit in the alternator plug. First, my son was told the alternator bearings were bad and the heat had caused the fire. When we ran the car with no heat or vibration on the alternator we were told that the bearings were bad when they checked it. The discussion ended with the proprietor telling us that if we did not have 100% proof that the plug was damaged in his shop that he was under no obligation to work with us on the alternator replacement. After showing the car to another auto tech we were told that we had been overcharged for the engine replacement by about $1500.

This is my favorite O'Reilly location. I've been coming here for probably a decade and the staff…read morehas been very friendly and helpful to me over the years. I'm a car novice so I appreciate that they aren't condescending like some employees at other locations are, they are usually patient and help teach me the right way to fix my car (especially when you come on off-peak hours and they have more time). I remember one time, it had to be at least 6 years ago, where I was changing my brakes and I brought in a brake caliper piston that I thought was broken beyond repair and asked if they had a replacement. Lo and behold, one of the guys (I believe his name was Adam) showed me how to fix it right there on the spot, costing me nothing except some brake grease. Now that's customer service! They have a good selection of items and 99% of the time they have what I need in stock. If not, they can order it and it comes within a day or two. I always come here for my car needs and will continue to do so.

Friendly staff,very helpful and very caring, and willing to help you install an item if you don't…read moreknow how to do it yourself