My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

I recently needed some brake repairs. I was EXTREMELY impressed with the service desk staff…read more Tylor was especially helpful during the entire process, as was the young man who was there when I arrived to pick up my car. The technician was also very kind and knowledgeable. I believe his name was Eric. At times, as a woman, I find that I am treated poorly by automotive service workers, but this was most definitely not the case at Pep Boys. I plan on continuing to get my car serviced there. Overall a very pleasant experience.

Last week and this week I had a very frustrating experience at the Pep Boys in Exton, PA (Store…read more0158), and I want to share this as a cautionary note for others scheduling services here. I ordered tires online and had them delivered to this location, along with an oil change. Unfortunately, they didn't place an oil-change reminder sticker on my car, claiming they had run out. Then, I scheduled a vehicle inspection for 9:00 a.m 10/7 and rearranged my work schedule (I'm a nurse, so this was not easy). At the last minute, I was told the inspector called out and I'd need to come back the following day. I was promised a small discount and rescheduled again. When I showed up this morning, they had no record of my appointment and no emissions stickers available. The staff was unprofessional and unsympathetic. Overall, this location's communication and customer service were very disappointing. If you plan to use this Pep Boys, I'd strongly recommend double-checking your appointment and having a backup plan. Currently I am driving around with outdated inspection stickers but plan on finding another place today.

Went to Advance to get a new battery. The guys there walked me through the various batteries and…read moreprices. then, on a very cold day, they installed the battery for free. while I was waiting, I looked around the store which was very well stocked and clean. very nice selection on replacement parts as well.

They were able to source the part I called for…read more Came to pick it up at 1:30PM on 12/9, the male cashier with long hair wasn't wearing a mask and didn't put one on for our interaction. I saw a woman working there who was wearing a mask. AutoZone, please get your people to wear masks during a pandemic when the ICUs are nearly full.

Will in customer service was the friendliest, most knowledgeable and the most helpful…read morerepresentative I've encountered in a long time in a retail establishment. Thank you, Will, you were a breath of fresh air in an otherwise miserable day!

I stopped into the Advanced Auto Parts Store#7773 on Eagleview boulevard in Exton, PA to see if I…read morecould get a new battery as well as have it installed. The tall gentleman (with his hair in a ponytail) said "How can I assist you?" I told him I was there to get a new battery and asked if he could install it as well. He asked me what type of car it was (Year, Make and Model) and then asked me if I had the start/stop feature on it. I told him "Yes". He then stated that I could buy the battery but he wouldn't be able to install it because he didn't have the tools to collaborate it so that the car system knew it was a new battery being installed. He referred me to Mavis in Chester Springs to purchase the battery, have it installed and collaborated. I have never felt so disregarded in my life as if I wasn't being treated like a human being. I worked as a Finance Manager at Keystone Motors (Volvo) in Berwyn for years and this is not how you treat customers. They need some SERIOUS customer service training ASAP!!! I will be reaching out to the corporate office to share my experience as it's uncalled for and very unprofessional. I was able to go right across the street (literally) to Auto Zone and get both the battery I needed as well as have it installed in less than 15 minutes by Josiah who was AMAZING. Please get your staff some customer service training immediately Advanced Auto Parts because lose customers now and going forward.

This was probably the worst company I've ever dealt with. I placed an order on Friday for bushings…read moreand paid for overnight shipping because my car was at my independent mechanic and needed to be moved quickly since the wrong part was sent by another company. Since the company is closed on weekends, I followed up by email and phone on Monday. Ironically, the item shipped just 2 hours after I sent that email. Their phone lines were also down for hours, and I couldn't reach anyone until around 1 PM (I'm in Pacific Time). When I finally spoke to someone on Monday, I was told to wait until the item arrived and that I would most likely receive a full refund. However, when I called again on Tuesday after receiving the item, I was told the supervisor was unavailable and to call back Wednesday. On Wednesday, I explained the entire situation to the supervisor, who responded by saying they shipped the order "as fast as they could," citing that only one person handles order reviews. Despite my repeated attempts to contact them earlier, this explanation didn't justify the delay. Overnight serviced should've been Saturday or Sunday latest. The supervisor was dismissive, lacked basic customer service skills, and ultimately hung up on me, completely unprofessional. At this point, I plan to dispute the charge with my bank. Paying for overnight shipping and not receiving that level of service is unacceptable, and the way this was handled only made things worse. I should have listened to others who warned me about this company.

Justin has been super helpful in answering my endless questions and has done without any…read morenegativity. You hear mixed reviews but the service so far has been top notch. I highly highly recommend this place if you own a Lexus. They for sure know what they are doing!

Very friendly and reasonably priced and had financing available. It continued to work on what they…read morecould find until it was correct..

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

Perfect from start to finish! I called about a 2026 Platinum Rogue I saw online. While they did not…read morehave that car on their lot, they had the identical car brought to the Exton dealership that day. I worked with Dean and Gabriel. I went in the next day for the car, it was a seamless process. Gabriel was probably the best salesperson I have ever dealt with when purchasing a car. I highly recommend him, and the entire team at Exton Nissan.

Be warned. I went in to look at an SUV listed at 45k. Everything was going well, did the test drive…read moreand was working with a younger guy named Gabriel. Everything seemed fine. Test drive went well and I was ready to make an offer. He asked me upfront if I was wanting to pay outright or finance. I was still on the fence about different options, so I let him know that and said we should figure out first the numbers, how much we can take off, taxes and fees, etc. He went to his "next person above him" named Vinny and "talked" numbers. Vinny says they can't go lower than taking off $500, and they couldn't even afford to throw in all-weather mats on the deal. After a lot of talking and trying different ways to negotiate to make all parties happy, we got to a point where we finally agreed on the price with only taking $500 off because they literally would not budge. Vinny came and sat down and discussed options and asked again how we planned on paying (financing/cash) and I said I was still undecided but I wanted to make sure I had my ducks in a row before we made a decision. He even told us we did not have to finance with Nissan if we were more comfortable with our own credit union or finance options. We let Gabriel know we were ready to proceed. My husband went outside to call our insurance company and I sat there getting ready to wire money, when Gabriel came back and said Vinny said "Jeff the manager" took the $500 dollars off back off the table since we decided to pay upfront. I went outside and discussed with my husband, obviously very frustrated. My husband said we would proceed but to see why they would strip $500 back from a Veteran for literally no reason. So I went back in to ask Gabriel if I could talk to Vinny or "Jeff" who is nowhere to be found. He kept just saying "yeah I can get him but he won't change his mind, etc etc". I had to ask around 5 times to discuss with them before he finally left to get Vinny. Mind you, my husband is on the phone with auto insurance trying to add the SUV to the policy. Vinny comes over very rudely and basically tells me the $500 is off the table and that he would have never offered it if he knew we wanted to pay upfront (he knew it was an option and even printed out multiple offers- one stating cash). Then when I told him we discussed it multiple times he tried to gaslight me into saying he never knew we might pay upfront and so I brought up the fact that he stated we could finance through our own companies of choice, so it should make a difference how we pay. He said in all his 20+ years he had never offered that to a client. All the time this is going on, I'm asking Gabriel "didn't he say this, didn't he say that" and he was cowering and just slowing shaking his head yes like he agreed but wouldn't be my life line. Vinny eventually got so irate about being called on his lies that he told me "we actually aren't going to sell this to you upfront- not even full price, you're only allowed to finance. That's the rules. No cash offers can be accepted. I will not be selling this to you. Goodbye". And walked away. Gabriel just sat there. I even asked him if that's true about buying outright not be allowed and he said he's sold cars outright many, many times so he didn't know what to say. I had to have my son go get his dad to let him know we didn't need insurance. All this to say, Vinny never approached me in front of my husband. Only ever came over while my husband was doing a test drive and I sat with my kids, and only when he waited for my husband to go out to call insurance and he pulled his bull crap. The only time he spoke to my husband was briefly to discuss options and basically ran away to talk to "Jeff". This is not an honest transaction. I will not speak about the company as a whole as I haven't dealt with them before, but let this be your information upfront before dealing with these people and things specifically.

Within 48 hours of receiving my inspection, my check engine light came on. When I called to ask how…read morethis could happen, I was immediately offered to come back in for a diagnostic check for $115. Absolutely disgusting business model - I don't believe it was a coincidence that the light came on after they were in my car, and then the first offer is to have me pay more money for them to re-inspect it! By the way, the car is a year old. Do not come here!!!

Horrible customer service. Service manager talked over me the whole conversation. Our car wouldn't…read morestart took it in for them to tell us what was wrong. Told us it was the battery. Paid $800 for a battery, new wipers, top off some fluids and replaced a sensor. Went to pick the car up still wouldn't start. Same problem we brought the car in for. Had it for 2 days again saying it was starting fine. Once again when we came to pick it up wouldn't start again. Another day without the car and now they want another $800 for a starter. Now up to $1,600 to get the car fixed. Also, been without a car for a week now. When called they were very combative took no ownership of any wrong doing and very unprofessional. Now we will take our car somewhere else to get it fixed because we have no confidence they will get it fixed. I highly recommend not going there for any car problems. Audubon NJ location.