Terrible Experience - Deceptive PracticesI trusted this Car-X location for over 10 years, but they…read moreare now engaging in highly deceptive practices. I brought my vehicle in for a single O2 sensor replacement. They severely overcharged me with an initial $950 quote, then raised the price by another $300 while my car was already disassembled on the rack, claiming they needed an "updated part."When I checked my receipt at home, I discovered they charged me for two O2 sensors. When confronted, they gave a sketchy excuse about a credit. Worse, they lied to the BBB, claiming they replaced both sensors. My downstream sensor is visibly rusty from last year and was never touched. To top it off, my Service Engine light is already back on.Avoid this location. I have filed reports with the BBB and will file today with the State of Indiana. Zero stars.

I needed to have a screw removed from the left front tire of my wife's car and the hole plugged…read more (First, it should be pointed out that Sophia, Mike, who was the owner, and technician Kyle, are no longer at the Whiting CarX. They were the ones who made that CarX great. They cared about the customers and honored their commitments and promises, and appointments. That is no more.) I made an appointment over the phone to have the tire repaired the following day at 8:30 in the morning. I got there at 7:45 am and entered the customer area. I mentioned to the man behind the counter about my appointment and that I would wait for the car. He informed me that there was a car ahead of mine, there was only one mechanic working, and he was not sure how long it would take to get mine done. I told him I would wait for the car and went to sit down in the waiting area. There was a lady waiting for her car to be finished already sitting in the waiting area. I looked for a seat but the remaining seats were covered with floor mats waiting to be put down on the floor. Not wanting to crowd the lady by sitting next to her, I decided to leave. I had the tire repaired by a shop down the street in 30 minutes. I know that CarX corporate had come to the Whiting business and had started making changes to the systems and files that the previous owners had been using. This had really upset the people working there and there was friction going on. Next thing I knew was the business was under new management and the usual workers were gone along with the usual good service and family like atmosphere that had prevailed. I, for one, will no longer have my vehicles serviced there.

Sensed a lot of racism my visit here I only say that because skin is a little brown and was quickly…read moredenied service for just a simple oil change but a white man showed up shortly after was greeted with a handshake and helped out with no issue

Andy is my go to guy. He has repaired many of my cars over the years from domestic to import. He is…read morea great guy and does a great job. I always trust him to do a good job and for reasonable cost.

Absolute useless establishment with unknowledgeable employees and bull crap excuses throughout the…read moreentire building. They are parts changers at best and only care about money and then deceiving you second. Do not go here!!

Where can I get started let's see they work is full of crap. How about they broke my subframe bolts…read moredidn't replace it but weld it together now I'm in the process of having to get it redone because of unprofessional work from your employees that does not know how to fix cars. I have to replace everything that you all did to my as of right now please nobody go there. They unprofessional with they work. That is not the only thing that I had to replace from Trust Auto.

The service I requested was a rear brake and rotor change. They were helpful and did good work, but…read morethe wait was very long. Next time I will leave and come back. I think it was a decent value for the job. $85 for rear brake and rotors.

Best car repair in the city! Honest when they can get away with not being honest. Rick has helped…read moreme out in so many situations where other mechanics tried to stick it to me he found the actual problem and fixed it wonderfully at a fair price! He even got me passed on the emissions This shop is a God send if you are like me and don't know much about cars! Never going to anyone else from now on!

Called to have a price for my vans fuel pump to be replaced. The guy told me he needed to have the…read morevan their. I called a tow truck and had them take it to him. He said he had no room for the van I would need to bring it back. Now I'm $100 into nothing happening. I work way to hard for my money to have you put it to sleep.

One of the best experiences I have had My car was misfiring…read moreand shakin because of wires and spark plugs that were old. I was literally passing by the place on my way to somewhere else and was stopped by a traffic light when I noticed the phone number on the side of the building once I decided to call the young man gave me a quick quote that was very reasonable and once I arrived they walked me through a simple process. And the wait was quite quick!! They are very young but eager to help and seem trustworthy in my opinion. A very good surprise for an unexpected car issue.

A honest family owned business that I highly recommend bringing your car to. They do wonderful work…read moreand are fairly priced! A1 in my book!

Took my car in for an oil change, service was great. Had my car done quickly, friendly atmosphere…read moreand reasonable pricing.

Recommended from a Co-Worker and I was satisfied on the first day of getting my car repaired.Very…read moreCaring People! They get the job done and are reasonable in pricing! I don't mind traveling from the South West side to have them work on my car! Miss. Hamilton

The place is an honest and loyal mechanic service shop. My family has gone here for years and they…read morestand by their work. I would recommend this company to anyone.

I have to say autozone has helped me out a bunch when it comes to searching for mechanical problems…read morein my car. The workers are really kind and helpful. I have to say that sometimes the workers can be a little lazy and give wrongs parts, but that is 1% of them.

My Acura wouldn't start. But I waited a few minutes and then it started; fearing I would get…read morestranded I drove it to Autozone to have the battery analyzed. Luckily I was serviced by Juan. What an excellent employee. He checked the battery and obviously it was no good. I told him I was going to purchase a new one. The store was fairly busy considering it was a Saturday afternoon. He checked for any rebate; there wasn't any but because I had purchased the previous one from Autozone not the same store he was able to deduct a substantial amount. Nice savings! I would have replaced the battery myself but I wasn't dressed for it. So I asked if he would do the favor to replace it, he was a little hesitant because they were quite busy but he brought some tools and in no time my car was back on the road. Juan is the type of employee other stores need to keep! He's smart and willing to get the job done with a positive attitude. Thanks