The auto diagnostics worked great and the clerk was nice. Uli didn't have to wait for service.read more

Had my battery replaced. Very quick, great service by Nathan and reasonable pricing. Recommededread more

Sam is very nice and professional, he got me what we needed and assisted me on taking my rim cap…read moreoff in the rain

This place is the best. Due a mistake performing a DIY repair on my 2015 Dodge Caravan I destroyed…read moreone of the heads. I ordered a remanufactured one from Autozone and their vendor was not able to provide them one after a 2 week wait. I found Northlake Auto Recyclers online and they had the head I needed in stock and already pulled. It was off a 2018 Dodge Journey. Cost for the head was $125. They come with a disclaimer that heads are for use as cores to be rebuilt only and are only guaranteed not to be cracked or warped. I took the head to a machine shop and the tech said it was in such good condition that he did not recommend rebuilding it and only did a quick milling of the sealing surfaces to be sure it was true and clean for the head gasket. Just started up the car and it runs great. I highly recommend this place. It is not a junkyard. It is more similar to a parts store but all the parts are used. You go in, tell the guys at the counter what you want, and they go in back and get it off a shelf for you. They have tons of parts for late model cars. The employee said they specialize in cars 7 years and newer.

Purchased (CPO) E450 that required service that may not have automatically been provided by the…read morecertification, the service staff (Alex) worked with the sales manager (George) to take care of my car at no additional cost, I could not be happier with the service and expedited repairs. I believe dealerships show their true colors after the purchase and the Fields team has not disappointed!

CAVEAT EMPTOR UNACCEPTABLE SERVICE, IMPROPER REASSEMBLY, AND DAMAGE TO MY VEHICLE…read more My experience with Mercedes-Benz of Orland Park was completely unacceptable and far below the standard expected from a Mercedes-Benz dealership And The MERCEDES BRAND USA as i contacted them and heard nothing to report the service . After servicing my vehicle, the dealership installed a part incorrectly and returned the vehicle without properly inspecting its work. My vehicle also had extensive damage that was not present when I brought it in. The leather and seats were cut and scratched, other areas of the interior were scratched, and the exterior of the vehicle was scratched as well. A portion of the cigarette lighter/ashtray compartment was also broken. The dealership placed the large, dirty protective vehicle cover inside the passenger area and left it across my back seat. I was allowed to drive all the way home without anyone telling me it was there. I did not discover it until my daughter asked what the dirty cover was doing in the back seat. I am attaching photographs that clearly show: The part that was installed incorrectly The cuts and scratches to the leather and seats The scratches and damage throughout the interior The scratches to the exterior of the vehicle The broken portion of the cigarette lighter/ashtray compartment The dirty protective cover left inside my vehicle These photographs show exactly how Mercedes-Benz of Orland Park returned my vehicle to me. I immediately contacted Mercedes-Benz USA and was told that a case had been opened. I was given a case number and expected someone to contact me about the improper work and damage. Despite being assigned a case number, I never received the promised follow-up or any meaningful resolution. This was not a minor inconvenience. My vehicle was improperly reassembled, damaged inside and outside while in the dealership's care, and returned to me in an unacceptable condition. My complaint was then ignored. A luxury dealership should carefully inspect its work and treat every customer's property with professionalism and respect. Mercedes-Benz of Orland Park failed to do so. I own two Mercedes-Benz vehicles and have supported this brand, but this experience has completely changed how I feel about Mercedes-Benz. Because of the improper workmanship, extensive damage, lack of accountability, and failure to follow up, I will never purchase another Mercedes-Benz. Mercedes-Benz of Orland Park and Mercedes-Benz USA need to accept responsibility, correctly install the part, repair all interior and exterior damage, and explain why my complaint was never properly addressed. This is unacceptable business practice for any dealership--especially one representing the Mercedes-Benz name. I have damage to the outside photos as well

I had been considering a Mustang Mach-E for a while, and after "test driving" one at the Auto Show,…read moreI was even more convinced it was the right choice. I signed up to be contacted by Ford, and the follow-up came quickly. Less than a week later, I was test driving a 2025 at McCarthy Ford. Overall, I had a positive experience. I understand car sales can be demanding, but the energy when I first walked in felt a bit unwelcoming. My salesman, 'Rodney', was very straightforward but also personable and funny, which made the process more comfortable. I did notice a shift in energy once it became clear that I was serious about making a purchase. The Sales Manager was also very pleasant to work with. Nothing but good things to say about both individuals. While I know my deal may not have been the absolute best possible, I'm still satisfied with my purchase and happy with my overall experience. I really wanted to give 5 stars, but I'm giving 4 because of a separate experience involving a family member. Shortly after my visit, they went in to look at cars and left feeling belittled by a different salesman (Bill). They're younger, and this would have been their first major "grown-up" purchase. That kind of experience can really discourage someone, and it was disappointing to hear that were treated that way. Kevin from the Service department was also very nice when I went in for my recall services. I would recommend this dealer to other friends and family - and to request 'Rodney'!

I've done business with McCarthy Ford for years, over a decade. I purchased a new vehicle from them…read moreback in 2014 from Dan and all my service/parts are through McCarthy Ford. I recommended my sister-in-law to McCarthy Ford in which she purchased and brand new 2023 Bronco Sport from the other Dan. I was promised by the staff a $100 referral but never received it. I called Kelly numerous of times and gave him the address to send the referral bonus to but it was never sent. It's been over two years going on three and I no longer do business with McCarthy Ford for the simple fact that they promised something and never fulfilled their promise. Not that it matters to them but they lost a good customer.

Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I've been taking my car here for years and I'll give the good and bad…read more The Good: *They have a shuttle service. They will pay for an uber or Lyft to take you within a certain range and pick you back up. It's great for remote workers to drop off before work and pickup at lunch etc. *They usually send out $20 oil change coupons The bad: *The coupons are to get you in the door and sell your car or buy a new one. Every time I have went they are texting me or giving me fliers about selling my car. I'm willing to put up with this for the $20 oil change. *The following happened to me today and I'm VERY irritated. I bought tires at Costco and they TOOK OFF my Costco sticker for when my tires need to be rotated and sent me home with a sheet noting an alignment should be done next visit and it is $189. So now I have to call Costco to ask when my car should be serviced by them because Toyota removed the sticker. Removing the sticker had me furious as soon as I noticed at the light pulling out. It reminded me of another situation. Prior to getting new tires at Costco my car had only been serviced at Toyota. My tires needed a tool to get them off. So Costco could not take them off, I called Toyota who informed me they wouldn't have used my tool as they use a universal one. I sure as heck wasn't in my replacement tire area removing any of the tools. So I had to order the tool to get the tire off, make another appointment at Costco. Just a giant waste of time and now my time is wasted again because they removed the sticker. It's sad, I think this was my last visit to Team Toyota Service..over a sticker.

They have fixed 3 of my cats these guys r great I have everything done between 3 cats also very…read morereasonable

This business deserves great recognition because of a mechanic named Gabriel. Gabriel has helped me…read moreseveral times in different situations and he is the only one I'll let look at my car. My daughter bought a car from a dealer and when she drove it off the lot she found out the back suspension wasn't attached to the frame so we brought it back and they told us to pound sand (as is) well Gabriel wrote a nice letter and the dealership started to be really nice to me and refund my money. When you find a mechanic like him you keep him. Just hope this rating doesn't hurt me seeing him if I need service.

Pete's came highly recommended. They did not disappoint. Excellent customer service, great timing…read morewith the repair. Great communication. Highly recommend this business.

Best customer service.I was frantic when I found out I was driving on a tire with a hole.I pulled…read morein at 4:55 and was immediately taken care of I needed a new tire and they assured me that could have it in the morning and my car would be ready by noon.Sure enough it was ready before that.I was so pleased with the service. I Cannot recommend enough Petes!!!!!! Thank you for taking such good care of me.

I have had excellent service here and they did not try to add on additional services or anything…read more They are pleasant and straightforward and the work is done well. A friend referred me and he works on cars but takes his car there when he can't do the work himself.

Been my personal mechanic for almost 3 years. Great bro have a mechanic in the neighborhood.read more