Wait, isn't this a Bergstrom?? Anywho, Worst experience ever this past November 2024. So I was told…read moreI had to take my 2018 Acura TLX here for all maintenance. . So I started to go here for everything starting June 2021. I should have known, but each time there was something they F'd up! It was until this past Nov 2024, I scheduled appt for recalls to be addressed. Two times they cancelled because they apparently have 1 guy do work on my car. Because the mechanic was sick one one and on vacation the other time. So fast forward they finally could get me in to do 3 recalls. Mind you a good year had passed since Acura told me about the recalls. They refused to work on the recalls. So 11/08/24 at 11am I drop my car off for the 3 recalls, auto engine shut off malfunctioning, differential fluid change, oil change, and inspection with brakes, and get a quote on the passenger side door damage. Once I get in there the guy is wanting me to sign this paperwork for a loaner. Which ok, I get it there a lot to be done. He tells me talk to you in a few days. I said ok sounds good. I don't hear a thing for 2 WEEKS!! I finally call, and they say whoever I need to talk to is busy that they'll call me back. A hour later I get a TEXT not a call saying the holdup is this and that. It might be next Weds. At this point I say ok. Ok, so Nov. 27th I go pick my car up. I have to pay $390 for the stuff they did and they tell me they put the wrong differential fluid in. Omg. So they knock off $100. I'm on my way home and I can hear a humming sound in back and a clank in front. Next day I call because it was 7pm and they closed. But I call and leave a message and never get a call back. Come to find out my stabilizer bar is broken. And when a different mechanic goes to fix it he sees the nuts and bolts on my calipers are missing!!!!!! They removed them for whatever reason and never put them back together. My mechanic says I'm lucky because if the calipers would come apart at 75mph on the hwy I may of been in big trouble. I call and text the number they text me at and still to this day not a reply!! Oh and they keep my garage door opener!!! I'm never going here again and I hope you don't either. I included pics of it all.

Get everything your sales person says in writing, they will say anything you want to hear to force…read morea sale and beg you for a ten on the survey that comes out afterwards but not hold up their end of the bargain. Bergstrom should be embarrassed by how terrible their current BMW staff is operating. I had to get BMW involved to correct the situation. Save yourself and take the short drive to Milwaukee if you want a new BMW.

We had trouble with our Ram diesel while traveling from Arizona. We were able to order the part…read morefrom the local Ram dealer but they couldn't install it for two weeks! Performance Diesel fit us in and did the job in 20 minutes! They saved our trip! Thank You!

Extremely terrible customer service would not listen to the customers explanation of what was going…read morewrong with the truck. Did not completely fix the issue that the truck was having although a few of the issues were fixed. Would not try to work with me to resolve the issue of what I was having. Very rude and belligerent do not recommend doing business with them.

I went in to check out a Honda prelude. Admittedly it's a difficult car to find. I asked if I could…read moretest drive the car and was told no. The reason they gave was "it's a hard car to find and they sell really fast, if you don't buy it what if the next guy wants no miles on it". It's a baseless argument. The car is only 42k, with just 200hp. It's not some exotic sports car, it's a fast selling hybrid. Maybe I would have bought it but there's no way in hell I'll ever "buy first drive later". I can't recommend enough just how unpleasant that is for me. I can't even imagine how they're supposed to make a sale without a test drive.

I recently purchased a brand-new Honda CR-V Sport L (2026), and my experience was outstanding from…read morestart to finish. The entire team was extremely friendly, professional, and responsive throughout the process. Eric was incredibly helpful and knowledgeable--he took the time to thoroughly explain all the vehicle's features and assisted me with setting everything up, making the transition seamless. The managers, Jacob and Kevin, were equally impressive. They were transparent, patient, and explained every detail clearly. Kevin and Jacob are very knowledgeable and ensured the entire purchasing process was smooth and stress-free and responded all the questions. Thanks to their professionalism and dedication, I was able to purchase my vehicle without any issues at all. I truly appreciate the level of care and honesty shown by the team, and I highly recommend anyone looking to buy a vehicle.

Brought my car in for rear brake work yesterday and I am very pleased with the whole process! I was…read morequoted a fair price, work was done quickly, and everyone was friendly and courteous. I will absolutely bring my car there again. Thanks guys!

I previously stated issues I had. I came in and saw them. They were upstanding and reasonable and…read morestood behind their work, and made the situation right. I understand they are a local small business as such I wish them well, because they are what makes America.

I came in for the $30 oil change that's advertised on their website, but they performed a different…read moreservice without telling me and then claimed it was a full synthetic oil change. I ended up being charged $90, and the price was never disclosed before they started the work. That's not acceptable. I'll be going back to Walmart for my oil changes and taking my business elsewhere.

The staff at this location are very friendly, helpful, knowledgeable, and kind. They go above and…read morebeyond to meet their customers needs. They have the best price match guarantee in the valley.

I was given a run around when trying to get a job. I was told I wasn't eligible due to a driving…read moreticket I had 5 years ago when they clearly state on their site they allow up to two violations from the last 3 years. Very unprofessional, then was told to wait a year to re apply which is dumb why would I want to work for a company who is false advertising application... They also do not have majority of the positions they post on their site, I call and the 3 positions I was looking into weren't available.

We have been working with them for several years and their trucks are fleet maintained and sell for…read moregreat prices. Excellent team! Give them a try.

Met the owner one night while out for dinner and learned he had remodeled and reopened the dump…read morethat was Chuck's on Richmond. I needed an oil change anyway so I thought I would give them a shot. It is the first place I have gone that explained the differences in the options I had for synthetic oil my truck uses. He also explained the price difference as opposed to sticker shock when I went to pay. The next day I took my wife's car in for an oil change and squeaky brakes. There was an issue with the rear brakes. They didn't try to sell me new brakes on all four wheels, which they really could have and I wouldn't have known the difference. And the price was decent. I will definitely be going back.

I had suspension issues that 4 repair shops couldn't figure out. 3 were GM dealerships. One a…read morerepair all shop. Contacted Richmond Street Automotive for an inspection. Had very friendly and knowledgeable conversation with him. Made quick appointment and received excellent service with several very knowledgeable staff and got my car repaired to the best it has been since I bought it. Thank you Richmond Street Automotive. Everyone there deserves a pat on the back. I will definitely be using your business for all my repair needs on my vehicles in the future. GOD BLESS YOU ALL and thank you very much.

Best place in the valley to have your car fixed. I won't take my vehicles anywhere else.read more

I'll start off by saying I'm a very picky dude, but I would trust these guys with any vehicle I…read moreever own. They are very fair, honest, and their pricing is actually very competitive. They had my tires mounted and balanced in less than an hour, and their pricing was the best around town!