I came in for the $30 oil change that's advertised on their website, but they performed a different service without telling me and then claimed it was a full synthetic oil change. I ended up being charged $90, and the price was never disclosed before they started the work. That's not acceptable. I'll be going back to Walmart for my oil changes and taking my business elsewhere. read more

The staff at this location are very friendly, helpful, knowledgeable, and kind. They go above and beyond to meet their customers needs. They have the best price match guarantee in the valley. read more

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An amazing experience from start to finish. Have Sunday appointments available, which was helpful with a college kid home for the weekend. Listened to concerns, maintained a constant line of communication and provided a resolution in a very timely manner. read more

Wife went in a month earlier to get tires replaced. This was done with a fair price. Told her brakes on front would need to be worked on, which I assumed was replacing the pads. They quoted $325+tax for this, so I scheduled. Found out they did not replace the pads and put it on the bill it needed to be replaced soon. Baffled why they didn't replace them as this would be considered a need in driving a vehicle. I spent money that did NOT fix the problem in the near future with winter coming up. Can't figure what they did that took over 3.5 hours to work on. Better places that are locally owned know better. Go to these places. They want your business and many won't rip you off and prefer the job done right. You blew it, Firestone. You took my money. You're it taking any more from me. read more

All together. This place is amazing. I had my car towed there and it sat there for 2 days. And they couldnt diagnose the problem, but they did recommend that I took it to the dealership, because my problem was more then something they could do. Yes indeed it was! Took it to the dealership, it's 2 motor mounts, and the push button was bad! Thanks so much. read more

Scheduled an appointment for noon. Called at 2:30pm to ask how much longer my car would be and the guy said they hadn't even gotten to it yet....completely unacceptable to make an appointment and not start the car for hours. All I needed was a 30 minute oil change.... read more

Not happy. Dropped my car off for an Alignment and Balance. First off I asked about pricing before making the appointment was told one thing, and after picking up the price increases $60. I understand if there was a $5-$15 increase but $60? Why can't they just be clear about price before hand? Worst of all after picking it up I was told I had a headlight out, that's definitely not how I dropped it off, the employee reviewing this did not show any sort of help and worst of all just gave me smart comments about who installed my headlight and how I should contact them because he couldn't do anything about it. Not sure why my headlights out now... If I have an issue or question I expect the business to try and help with the the issue. I don't need them to fix it but at least understand and try to give me an answer to what could have happened. read more

I had a pothole split my sidewall open like a zipper this afternoon and the folks here were able to get me into a new tire same day. Very few shops run on Saturdays but these guys do. Thanks for getting me back on the road! Good communication and no BS, I'll be coming back here next time read more

Paid them $55 to do "in depth" inspection after I bought their lifetime alignment & my car kept going out of alignment. After about 20 mins they called & said they had tech drive it & he said it was fine. Cut to a week ago, I had a friend from work look at it & my tie rod ends are loose. They also got mad because I was constantly bringing it in for alignment. Too bad there is not a 0 star rating. read more

This is my favorite car shop. Great selection. Fast service. They always have time for my last minute tire rotation or alignment. I've bought seven tires from them for our two cars and will soon buy the eighth. read more

We were headed up to Sturgeon Bay for a getaway weekend and got a flat on 41. Of course it was 6:30 on a Friday night and we were an hour and a half from home. After calling multiple local tire shops we got in touch with Jacob at Firestone Complete Auto Care. He had our tire and kept the shop open late to wait for the tow truck and get us back on the road. Amazing customer service and they saved our trip. Bob also stayed late to help us out! Would recommend this place 110%!! read more