This place is great for parts!…read more My alternator went out, and thanks to my boyfriend's dad for calling around, he stumbled upon this gem. They were very nice. Had one available the next day. Got it picked up. Stated there would be a $100 refund as long as we returned the old one. Simple and easy. I paid over the phone with a card, but they give you a cash option with a small discount since the card charges a transaction fee. We don't live close, but we will be using them again because they has everything we needed plus more than excellent customer experience.

Very unhappy that I was sold only partially what I needed and wrong parts to which there is no…read morereturn or credit offered.

The current "assistant manager" Quinten has no clue. Sold my husband the wrong brake pads. Only one…read moreother customer in the store and they were swamped. He had to ask to be helped. Took the rotators in and was supposed to get a call when they were ready went back by and they were on the counter and were "just done". The New guy knew more and was more helpful on phone than Quentin was the whole time in the store. Give the new guy a promotion!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Seriously so happy with the work that was done on my Lexus!!! She looks as fierce as her owner! It…read morehonestly rides smoother now too. So pleased. Window tent, lift, new rims, and new tires. Also they got it back to me the very next day after dropping her off

I did my first lift on my vehicle. The pricing was awesome, the staff are really knowledgeable and…read morehelpful. I turned in my truck at 8 am and it was finished by 3pm. I really appreciate how I was treated and the speed/quality of the service.

Free diagnostics if your engine light comes on! That has been a great comfort for me twice in the…read morelast year. I was able to determine that my problem wasn't serious, by the part right there take it home and install it. When it happened again for the second time, it just happened to be the same part that was defective so I took it back for a full refund. Great customer service and very kind employees!

Rude customer service, just went to this location around 5:10, I told was going to have the police…read morecalled on me because I was disrespectful to this old women who works there. She asked what part we need, my boyfriend tells her, she then try's to make her coworker go out and check my car. I don't want that, I just wanted the part I asked for. She then asks what part I want. I've told this women now like 5 times the air filter. If I could give 0 stars I would. I will never go back to this location. She doesn't deserve to have a job if she going to be disrespectful to anyone who comes in.

Employees are all AWESOME here in Newcastle, every time I have had issues, they have gone above and…read morebeyond, between changing out wiper blades and batteries, both car and key fob, I can't recommend them enough- Keep up the great work guys

O'Reilly's Auto Parts in Newcastle has always been my favorite store. No matter what vehicle, what…read morepart. They've always been above and beyond. I needed an odd alternator, the guy spent an hour digging through all his alternators, till he found mine, then apologized for taking so long. (I had no vehicle specs for him, as it came off a 1986 Glastron.) I was just thankful he took the time to find my much-needed part. I have story, after story after story as I drive older vehicles at how awesome this store is. This is my favorite O'Reillys as the employees have always been helpful, and above and beyond. LOL, I wrote this review as I saw the negative review. New Vehicles are too expensive, I will always drive older ones, and always will need help from my Go To Store. I always check with them first.

I ordered a shirt and sweatshirt 75.00 you took my money as soon as I clicked send , I have…read moresent you sevral emails asking when my stuff will be shipped this has gone over a month and you have ghosted me on were my stuff is going to me mailed out never heard anything back Justin if you ordered something from me and I took your money and then never got back to you, just took your money what would you do ?? fraud has been filed with my Credit card company . Not Happy Brian from Lacey wa

freaking terrible I purchased some t shirts an they had no problem takin my money. im still…read morewaiting on them. I tried contacting them but of coarse they won't respond . how bout just send me my stuff that I payed for. im not first to complain. I should have read your reviews before I did anything

If i could put zero stars i would, i had a terrible experience here with the young man with the…read morepatchy beard, I have never felt so disrespected or embarrassed JUST TRYING TO CLEAR MY ENGINE CODE. He "acted" like i couldn't handle it on my own and was completely careless about what my car status was and had basically no enthusiasm about helping me when i could've done it myself. He was very unprofessional

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I got a Groupon for this company. I'm really excited that I did because they are wonderful…read more Andrea who I assume is the office manager, greeted me warmly and made me feel right at home. I love the music in the waiting room! They have other locations but I ended up at this one a little far from where I am right now but I think it was meant to be it's a beautiful place clean comfortable and the waiting room has coffee and other drinks and snacks, great places to sit, good Wi-Fi, it's just clean and nice much nicer than most places that you get your oil changed. Everyone in the office is great, service with a smile! The report that they send you after their inspection is very thorough and even has video to show you what you might need which I really appreciate. I have a few pics mainly just the waiting room lol it was so nice there. All in all a great place.

Christian brothers automotive review statement…read more I found Christian Brothers Automotive on South Western through the Costco Automotive website while searching for a reputable repair shop. My Honda Pilot was misfiring and had to be towed in, but Jason was helpful and professional from our first phone conversation. He kept me informed throughout the process and made me feel confident my SUV was in good hands. Jason sent a detailed link explaining the necessary repairs and what I should plan to address in the future. Everything was clear and easy to understand. I especially appreciated that there was no pressure or unnecessary upselling. I was told what my vehicle needed and what could wait. I researched the recommendations and found the repairs and pricing fair and reasonable. Honesty and transparency can be hard to find in automotive repair, but this location truly stood out. Jason communicated clearly, treated me with respect, and made the experience stress-free. I highly recommend Christian Brothers Automotive on South Western. Returned a couple of weeks later and was helped by Andrea, she was helpful and great to work with. This is my new auto repair shop.