The current "assistant manager" Quinten has no clue. Sold my husband the wrong brake pads. Only one…read moreother customer in the store and they were swamped. He had to ask to be helped. Took the rotators in and was supposed to get a call when they were ready went back by and they were on the counter and were "just done". The New guy knew more and was more helpful on phone than Quentin was the whole time in the store. Give the new guy a promotion!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Free diagnostics if your engine light comes on! That has been a great comfort for me twice in the…read morelast year. I was able to determine that my problem wasn't serious, by the part right there take it home and install it. When it happened again for the second time, it just happened to be the same part that was defective so I took it back for a full refund. Great customer service and very kind employees!

Rude customer service, just went to this location around 5:10, I told was going to have the police…read morecalled on me because I was disrespectful to this old women who works there. She asked what part we need, my boyfriend tells her, she then try's to make her coworker go out and check my car. I don't want that, I just wanted the part I asked for. She then asks what part I want. I've told this women now like 5 times the air filter. If I could give 0 stars I would. I will never go back to this location. She doesn't deserve to have a job if she going to be disrespectful to anyone who comes in.

Employees are all AWESOME here in Newcastle, every time I have had issues, they have gone above and…read morebeyond, between changing out wiper blades and batteries, both car and key fob, I can't recommend them enough- Keep up the great work guys

O'Reilly's Auto Parts in Newcastle has always been my favorite store. No matter what vehicle, what…read morepart. They've always been above and beyond. I needed an odd alternator, the guy spent an hour digging through all his alternators, till he found mine, then apologized for taking so long. (I had no vehicle specs for him, as it came off a 1986 Glastron.) I was just thankful he took the time to find my much-needed part. I have story, after story after story as I drive older vehicles at how awesome this store is. This is my favorite O'Reillys as the employees have always been helpful, and above and beyond. LOL, I wrote this review as I saw the negative review. New Vehicles are too expensive, I will always drive older ones, and always will need help from my Go To Store. I always check with them first.

I'm In Arkansas visiting from Ontario CA planning on stopping by here to grab a couple shirts for…read moremy self , wife and a couple of friends not expecting for anyone putting there life on hold to meet a fan of the show lol, but coming to grab shirts to rep the shop in So.Cal you guys are awesome

I ordered a shirt and sweatshirt 75.00 you took my money as soon as I clicked send , I have…read moresent you sevral emails asking when my stuff will be shipped this has gone over a month and you have ghosted me on were my stuff is going to me mailed out never heard anything back Justin if you ordered something from me and I took your money and then never got back to you, just took your money what would you do ?? fraud has been filed with my Credit card company . Not Happy Brian from Lacey wa

If i could put zero stars i would, i had a terrible experience here with the young man with the…read morepatchy beard, I have never felt so disrespected or embarrassed JUST TRYING TO CLEAR MY ENGINE CODE. He "acted" like i couldn't handle it on my own and was completely careless about what my car status was and had basically no enthusiasm about helping me when i could've done it myself. He was very unprofessional

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Whaaat. $50 for a full synthetic oil change!! 10 bucks for full tire rotation! Free air filter…read moreinstall. Free WiFi while you wait. Why did I not know about Walmart's auto services earlier? How do the other oil change places down the street stay in business when they charge $75-$80 for the same service? Just get your oil changed at Walmart now and spare yourself indecision and regret! They are first come first served. I got my car in right away on a Monday morning. Friendly, fast service reps!