Big O liars (BOL)! Let me tell you about lies and deception from BOL. You buy tires from BOL that…read moreare all climate and new! Come to find out the tires have been on the self for a while. Now to maintain the warranty of the tire you have to bring in and rotate every 5k. So at 5k i make an appointment for 2pm, at 1:45pm i show up BOL says only 1 in front of me, cool i thought. Now at 2:40pm I ask BOL when will my car go in. His response we are pulling it in right now. Hmmm, im looking at it not moving. BOL RIGHT TO YOUR FACE! I ask how do you normally schedule appointments and why over scheduling, BOL, we aren't allowed to say no to anyone! Apparently you're not allowed to say no OR tell the truth.

Professional,courteous very transparent. Tim the Manager is very knowledgeable, the service is…read moresecond to none. I Highly recommend, only ones I let service our cars.

Scheduled an oil change for this morning, went well. Good price…read more What made me really happy was seeing Chris helping two ladies getting their car taken care of. They had pulled in before me, and Chris was happy to take great care of them. It sounded like they had a long drive home, and he made sure they were ready for that drive. When he got to me, he got my car ready for an oil change and inspection. He also made sure I knew of my upcoming maintenance. This was great for me. Thanks guys!

If I could give less than 1 star, I would. 4 HOURS for an oil change. We arrived there and were…read morequoted 45 minutes to an hour. 2 hours later, we saw the car being driven out. After inquiring about our car since it was driven back into a bay, they tried to say a part cracked and they had to order a new one. A part was not messed up when I brought it into the shop. If so, why was a part not ordered as soon as you started to change the oil and saw it? Why did you all of a sudden notice it when the car started leaking oil all over the street? Then sat there for another hour and a half waiting on a part to be delivered from auto zone. If your employee messed it up, why not go get it yourself? Then tried to blame the wait on us stating that "We came when other cars were there", and " the part is known to break". If it was known to crack, why did you not take that into consideration when handling it. An iPhone is known to crack if you drop it from a certain distance. A bolt is known to snap, if you over tighten it. We were QUOTED an hour tops with the other cars already being there. Multiple people after us came and went. Finally, after the car was finished, nothing said from ANY employee or manager about the wasted time out of my day. Didn't even have the courtesy to hand me the keys or let me know my car was ready. Only reason I knew is because I was standing in the lobby. Accountability is all that I wanted or was necessary. Have brought a car beforehand and was handed keys and took nowhere near as long. NEVER AGAIN!!

Great place for your tire needs. I've been in two times in the past six months with flat tires, and…read morethey get you in fast and solve the problem ~ on Saturday. That is so refreshing for a working man. They have both late and weekend hours. I just bought new tires from them. I was pleased with how that went because, while they didn't beat a competitor's price, they came awfully close and with the awesome customer service they have I figured it was worth the difference. In the end, they got what they needed to make a profit, I got what I wanted at a price point that was fair, and that's just good business. I'll definitely be buying from them again.

Thank you so much ! The service was great , everyone was very open and honest . Very helpful…read moreoverall . Will recommend 100% . Great process and no run around

Never coming here again. They refused to exchange my mounted winter tires for our aunties on our…read moreOEM rims using some fabricated liability excuse. The summer tires only had 3,000 miles on them and came with the new vehicle. Just didn't feel like spending time on a mounting and balancing job if they couldn't sell tires, as well.

This review rated this business a four star and then it decreased to a one star all within a span…read moreof one day. Pre-check review: 4 Star Rating Brought my car to be checked before Christmas Eve and was told there was only one individual (mechanic) working. Dave told me I would have to stay the whole day and he would not have that (probably looking out for my best interest as the alternative was what made my next experience a nightmare). The issues: Needed to get my driver's side window working, it is a manual that cranks. Check engine light came on the Friday before Christmas (had never had this happen to me up until now with this car or really, with any car). 12/31 I came back in. The desk representative Dave told me bluntly that I would have to leave the car for the whole day and they would work my car into their schedule. He also mentioned that for check engine light type problems, they are not able to do diagnostics. I guess they use trial and error to figure these problems out? I asked if I could be dropped off by someone and that was not a problem (I wish I knew that this was an option closer to Christmas Eve, but now I know that this could backfire on me in the future). Diagnostic review: 3 star rating Received a 11:13 a.m. call to tell me the following: They diagnosed the check engine as a catalytic converter problem/exhaust. They could not fix it. My manual window problem also could not be fixed because the parts are discontinued. It would have to be done at a dealership or autobody shop. I was on standby the whole Friday, waiting on the amount they would charge for labor and time. The newly forming issue was that I was dependent upon someone from here, picking me up. 1 Star Rating I call back multiple times closer to 6 p.m., panicking because I had not received any calls since 11:13 a.m. I tell Dave I needed to be picked up to get my car and pay what I owe (cell phone history evidence of this tagged as incoming and outgoing calls). He was making excuses that OTHER people were not there and he was the only one left. If I were in his position, I WOULD personally go out of my way to pick that customer up from his house to get his car, even after business hours. Calls me back at 7 p.m. Tells me my only option is for him to leave the key in the lockbox and I will have to go out of my way to pick it up. He needed to go to his New Year's occasion thing. How SICK is that?! So that means he can sleep at night knowing he stranded a customer. Not only that, his suggestion was to Uber it. Was S&S Tire going to reimburse me for the Uber (necessary that I mention, I told Dave I would pay him gas mileage to pick me up)? Probably not. Verdict: They will offer to drop you off at your place on courtesy, BUT you have to find a way to come back and pick up your car (they may not verbally tell all this to you in the beginning). He ended up calling the owner (which If I was in his position, I would do it, so the owner did not have to hear it from the customer). The result? Dave paraphrasing him stating that "they are not obligated to do it." Now I ask this, what kind of owner states this? I do not care if it is not a Commandment or a law. You state on good faith that you will drop someone off, common sense would state that you need to ask if that person needs to be picked up (REGARDLESS). I go to complain to their corporate and one cannot even get through to contact them. The contact email listed is retail@sstire.com, not even a recognized email address. I find supplemental information that they are hqed in Lexington, KY. It dawns on me that this is probably why the business is so shady. First of all, it is family owned not nationalized, which means their corporate ethics are limited to state law. Since KY's government here is very deregulated, these kind of business practices fly a lot. Pick up experience: 12/31 I personally walked 4.7 miles (I live close to this location) to pick my car up. It had taken me about an hour. Probably the farthest I have ever walked anywhere in my life other than the one time I walked to IN N OUT in CA from a bookstore! Found out that Dave did keep his word on our agreement that he put my car key in the lock box along with the $0.00 invoice. Recommendations: Guys, do not get into my situation. The reason why I stated earlier that this is a shady situation is because mechanics can put an ultimatum on paying them the same day. If the customer cannot, they can put a liens or state falsely that there was a refusal to pay, which I would have to prove was not the case in court. Luckily, I was not charged anything. Verdict: They even have a mission statement, so why not follow it (especially the owner)? OUR VISION: Be the Simplest, Fastest, & Most Reliable* OUR VALUES: ACT with Integrity* CREATE Customer-Centric Value* DEVELOP Employees* OUR STAKEHOLDERS: Employees Customers* (why did you screw one over if we mean so much?) *where they failed

Horrible!!! Stood at the window for 15mins, nobody acknowledged me, I know they saw me but not 1 of…read morethe 5 guys said a word to me. Don't go here!! I went somewhere else and was glad to spend my money there. Lee Tire missed out on a good sale but I guess they didn't need it

Absolutely horrific... The music playing very loud and several times the F word. When I went to…read morethe counter to which I wasn't instructed, and a young man said "what do you want" Are you kidding me? What sick place. I said to my, " Let's go" So we left! My wife heard it too. I use to teach customer etiquette and once received 5 ovations. My wife and I agreed, He was the Devil!

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

My wife has custom wheels on her 2015 Tahoe. She had been slowly losing air for months and the…read moreproblem got much worse with the cold weather. We had taken the car to many different tire shops throughout the city, and no one could fix the problem. The technician at Rimtyme had the issue resolved on all four tires in about an hour. The service was prompt, courteous and professional. I could not be happier with the result. It's a bit of a drive for me, but I won't take my car anywhere else for rim/tire service in Lexington.

I had a couple bent rims that I needed repairing because the gap in the seal was too big to hold…read moreair. I am from out of town and I needed them done asap. After calling multiple shops and getting estimates of a few days to a whole week, I called here. They said to bring them in and they would take a look. They gave me an estimate of a few hours if they got busy and ensured the wheels would get me back home (5+ hour drive). The technician called me 35 minutes later and said they were ready. This place is great and I'd have gone there sooner if I'd known.

I take my vehicles exclusively to Katie's tire and auto and they are absolutely hands the best as…read morewell as one of the most inexpensive mechanics anywhere in the bluegrass I couldn't put into words how much I appreciate Tony and all his guys at Katie's tire and auto

Quoted me a price to put on 4 tires and tpms sensors. It was $100 more when went to pick it up…read more They said the quote on sensors was for each, but had that been the case it would have been over 200 more than quote. The guy never could explain how they came up with the number they charged. Ended up being $50 more after I got irate. I'll never use this place again!