I have taken all of my trucks here for the past 6 years. Every time I have received friendly honest…read moreservice!

I practically had to beg Nick, the owner of Mechanic Masters to take my daughter's 2008 Buick…read moreLaCrosse in to check several things that I had been told was wrong with it. He kept putting me off, saying he was 2 weeks behind. Finally he agreed to let me bring it on May 1, 2023. I called that morning and he wasn't in until 9 am. He called me back & said he was running behind could I wait till Wednesday & bring it. I did. Never heard a work so 5/19/23 I called to get status. His 'story' was he couldn't get parts, they were on backorder. Only parts needed were Power steering pump lines that were rotted and leaking and a transmission seal. I told him there are Internet websites where you can order parts. He says "yeah I know but they're on back order" (??). He was lying to me. I can tell when somebody is not being honest with me. So I had to go June 5th to get registration from glove box so I could send in the tax & license renewal. He still hadn't touched it. The glove box was messed up, not opening/closing right and covered in greasy hand/finger prints. I told him we really needed the car as both of us were sick and had so many appointments. He said the parts may be there on Wednesday. Surprisingly, he called me on Tues and said we could pick up the car. I went over the several things he had said was wrong and he said he had fixed all them. I picked the car up & he only charged $120. I asked him about the Glove Box not working right,, to which he replied " I don't know anything about the glove box, I was under the hood. The receipt he printed out said "repair transmission seal"...that's all. Got home and daughter noticed some serious scratches on the hood that was not there when we took it in. The entire time I worked with him on this car -over a month- he was rude, had an attitude and treated me like trash. It's like my money wasn't as good as somebody elses. I will never use him again and will tell everybody I know about his shoddy work and pissy attitude. He needs to hire somebody with a personality to manage his business and he needs to keep his head under somebody else's hood.

This was a top notch car buying experience. From my first contact via the website, the Dan Cummins…read moreteam was there to help me through the buying experience. My sales person was Aimee Sharp and she was ready to go for our scheduled meeting. She already had the car I was interested in waiting for me to test drive during my appointment. Once I returned and was ready to look at numbers, she had already started the conversation with the finance team. The finance team was great in working with me to get the payment I wanted. Aimee was an amazing sales person! She was juggling 3 different sales at the same time, but I never felt like I was waiting on her. The process was fairly quick and I walked out of there with a new car and the payment that I was expecting. Aimee even called me the next day just to check and make sure I was happy with the new car. She also went the extra mile in getting me something back that I had left in my trade in car. I would highly recomment Dan Cummins and Aimee Sharp!

Initially, the sales process was very easy, and my salesman, Murdoch was very kind and helpful…read more Unfortunately, the experience declined significantly after the vehicle was sold. At pickup, the vehicle was not ready as promised. I ultimately had to pick the vehicle up myself from the ceramic coating shop without tags, the windshield tint had still not been removed, and the gas tank was not filled. The ceramic coating itself was done so poorly that the vehicle had to be redone a second time. The financing process was also frustrating. I was repeatedly pressured by Trevor Maxwell to purchase add-ons I clearly stated I did not want and was pushed toward financing options with higher interest rates instead of being allowed to comfortably use my preferred financial institution. I was also told in order to use my preferred financing, I would be required to purchase GAP insurance which was simply untrue. When I addressed the issues of the ceramic coating and financial pressure with the general sales manager, Walter Johnson, I was met with rudeness. He only addressed concerns with the ceramic coat and was unwilling to offer any cost adjustment stating no simply because "they had to perform the service twice". I reiterated that it was due to poor workmanship on their part. Travis Roberts, the liquid diamond manager, was willing to help and redo the service. He did his best to reduce the inconvenience of a repeat service. In the end, the vehicle does look great, but it is unfortunate that it was a problem in the first place. What should have been an exciting purchase became frustrating and stressful due to the lack of preparation, sales pressure, and poor customer service after the sale. Based on my experience, I would not recommend this dealership

And excellent place to bring your car or truck as the service is reliable and competitively priced…read more Very accommodating. They accept walk-ins. You may have to wait as it can be a popular place during peak times like the weekends. Appointments are available. I was even late for mine this morning, but they were able to fit me in without a long wait. I've been doing business with these guys for years. I never have a concern about the quality of the work, But if I did, I can speak to the manager, Bill, to get it resolved. The waiting area at the quick lube has free Wi-Fi & TV. As a bonus, there is a nice café called The Rock which is just two doors down. You can grab a bite to eat and they will call you when your car is ready!

worst place ever been ruined transmission in car when they changed fluid leaked out…read moredrain tube where they cut seal said not there fault

Horrible! Scheduled to bring Jeep in. It sat all day and didn't touch it after leaving us with no…read morerental. They claim they don't have any! Here it is the 2nd day and said they are short on mechanics, it'll sit all weekend and maybe get to it Monday! Really??? Very very unprofessional. 3 different brand new Jeeps had the same issue! Ugggg

The gist: Not a bad dealership, good sales person, great prices, fairly easy négociations, good…read morefree stuff, but ultimately still a car dealership Car dealerships reviews always seem like they're done by shills or people with horrific experiences. Similar to apartments and such. So here we go, a review that's hopefully neither. Overall I had a good experience purchasing 2 vehicles through Dan Cummins, both the Paris and Georgetown locations. My dealer was Dre. He was very communicative with me. He did forget to mention that there was a fee on debit/credit transactions which wasn't great but I do feel like that's not a huge problem assuming the bank is open when you go, it was not when I was there. My dealer, of course, tried to get me to finance through the dealership. I get it, it's like complaining how expensive popcorn is at the movie theater. That's really where the money is in the industry. The finance office did make some competitive offers on rates and terms but ultimately I stuck with my bank. I never felt like they were using "high pressure sales tactics" or any of the scummier tactics you read about online. Just remember to have a loan calculator and do the math before agreeing to things. Ultimately it was a fairly smooth experience. Most importantly, the free snacks and drinks aren't bad! Of course that's not important but if your looking for value and don't care about nutrition you might be able to get away with pilfering a very unhealthy lunch. The prices on cars were very competitive. My car was easily 2k less than similar models closer to home in Louisville.

Hope you have a flat to be repaired. This is the only reason you should stop by them. In matter of…read moreof fact me thinks you should go down the street at kitchens to get the same service for half the price. They try to scam you but you're in downtown paris and they're desperate just decline their service for 5 minutes and they will be on their knees. Flop and blocked btw

They are very professional and their prices are unbeatable. I was shocked when they said they…read morecould also weld my muffler. They do it all in one place!