Went in there yesterday for an oil change. Oh Boy!
I used to take my car in for that years ago, but then after one visit when checking my car's oil level a couple of weeks later it didn't even register on the dipstick.
I immediately drained the oil because I wasn't sure if they even put oil in it. The oil that I drained was low and very dirty which made me wonder if I was right, and they hadn't changed the oil at all.
Either that or they didn't put enough oil.
And they may have only used Conventional Oil (the reason it was so dirty?).
My car requires Synthetic, and it NEVER gets that dirty. Ever.
Stopped going there after that.
UNTIL today. I saw that the price for an oil change was lower than the other place I'd been going, so I thought I'd give them another try.
I took in my own Toyota OEM oil filter, and they agreed to use it instead of their Super Tech filter, or whatever cheap oil filter they use.
I watched the above ground tech open the box with my filter in it and saw him grab the little plastic bag with the O-Rings and hand it to the tech who was under the vehicle.
BUT I never saw him hand him the filter.
Then I saw him set the filter box on his station in front of the computer.
I wondered why he didn't simply throw the box in the trash or the recycling can.
When they were done with my car, he went to his computer to enter the info and finalize the job, and I could clearly see the box was still there. It was there the entire time they were working on my car.
I watched closely as he went to his computer, but he was blocking my view of the filter when he was standing at his workstation.
Then when he stepped away, and I didn't see the box and didn't see what he did with it.
When I left through the service bay, I looked inside the trash bin next to where my car was serviced. NO TOYOTA FILTER BOX!
There was a Fram filter box from a previous job, so they must throw the empty filter boxes in there, but what did he do with my OEM Filter that I paid good money for?
The old Switcheroo, eh?...
What a RIPOFF!!!
Let this be a warning to others.
Oh, and they charged me for 4.6 quarts of oil, which is what my car takes, but they shorted me a half court of oil...
I know because I checked it shortly after I got home.
Well apparently, you get what you pay for... read more