I'd like to start with, despite the high prices, I love getting my oil changed here. The staff has…read morealways been so kind and because of that, I don't mind spending the extra money. I have been getting my oil changed here since I moved to the area a year ago. Due to employee recommendations, I usually always get extra things, filters, wipers, etc. I've always trusted the employees. Today, I had a much different experience. I pulled to the back of the building and was directed by David pointing his finger to the right bay. I was pulling forward as I've always done and he started aggressively beating on my back driver side door. I was startled, confused, and also had a sleeping 2 month old baby in the back. When I rolled down my window he angrily told me that I wasn't allowed to pull myself in. I'm not sure if this is a new policy or an old one being strictly enforced now, as I've always pulled my car in myself. David proceeded to get an attitude with me, maintaining an aggressive demeanor. I angrily told him the same thing above, that I've always pulled myself in. He stated "not here you haven't". Needless to say, the situation escalated. To give all the facts, I did yell back and use profanity. I decided to take my business elsewhere and left. Hands shaking, I called the Shelbyville location and David answered. I asked for the corporate number and he hung up on me. I called back and someone else answered, I didn't get his name, but he was polite. When I asked for the corporate phone number, he asked if this was in reference to the lady that was just there. I told him I was unaware of what he was referring to and that I just needed the phone number to corporate. I answered with that as I was afraid of being hung up on again. The man politely told me that he didn't have a phone number for corporate but gave me the number of his area manager, who I believe he said is named Greg. I called the number and left a voicemail explaining the experience. I hate to leave such an awful review because as I said above, the other guys have always been so great! Losing a customer here and there doesn't hurt, I understand, but I'd hate to know that he's treating other customers this way.

Best oil change of my life. Genuinely great service, and got in and out so fast. Will be coming…read moreback!

John is the coolest dude ever and helped me with a weird noise I was hearing in my engine bay. the…read moreentire staff is nice and helpful, "love" coming to this place every time a light comes on I do like it in comparison to most oil places

Outstanding service!! The crew that worked on both vehicles did an excellent job. Very quick…read moreservice and friendly staff. I highly recommend this place for vehicle maintenance.

I want to commend front desk, man, Terry for being the best customer service person I have ever met…read moreand one of the nicest guys ever every time I go into this place I constantly get great service and they do everything I for my impressive people and they do a great job. I would recommend this to anybody.

Crappiest customer service ever. Make sure to take your car anywhere else. The way the staff talked…read moreto me and made my husband out to be a liar is absolutely ridiculous because they told him a time to be back. Yaul desperately need to work on your customer skills.

Great service! Joel always take the time to explain and answer any questions that you have. As a…read morewoman, you always get kind of nervous going to car repair places but he is very honest. Joel was very affordable compared to all of the other places I checked. I would recommend him to anyone!!!

From the owner: Joel's Tire & Brakeread more

It was most pleasant service experience I've ever had!!! The staff was so professional and…read morepersonable. Just an all around great place to go!!!

From the owner: Southbound Powersports Provides New And Used, ATVs, UTVs, Dirtbikes, 3-Wheel Vehicles, And Mowers…read moreTo Shelbyville, Tennessee And The Surrounding Areas

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Came in for the first time and got my oil change. Everybody was very friendly…read more My oil was changed very quickly and the value is great i would definitely come back again