Complete Fail!!  Valvoline, specifically the one at 2417 S Broadway Ave, Tyler TX, is horrible!  I…read moretook my car in for an oil change and the tech suggested it was time to do a radiator fluid flush.  I agreed and had them perform the extra service.  I did not even make it a half block from valvoline before my car started coding, warning engine temp too high; stop at a safe place.  Immediately I turned around and drove back to valvoline, where they had me wait for another 30-40 minutes for the car to cool down.  When asked, the technician said he did not know why the car was coding but that his manager advised for me to drive the car around for the rest of the afternoon and see if the error message resolved itself and to report back the next day.  I knew better than to "drive my car around" and went straight home. Next morning I called Toyota and asked their advice, which I ended up taking it to them.  At the same time I put in a claim with Valvoline. David, manager of the store -- who refuses to give his last name -- said he himself needed to perform an investigation on my car, and I told him it was at physically located at Toyota; he could go there if he needed.  The technician at Toyota is initially reporting that it could be the thermostat; they've ordered a replacement which may take a few days.  Further testing cannot be conducted until the thermostat is replaced as testing w/o thermostat may cause further damage.   The car is still at Toyota, still in the process of being "fixed."  Technician says thermostat damage is consistent w/t machines used at valvoline but can't be 100 percent certain; further investigation needs to occur.   Okay so far.  BUT now Valvoline has called to tell me they've denied my claim; case closed.  I requested they keep the claim open until we know more information, to which I was told, basically, no, we've denied the claim.    I will follow up on this if Toyota or I believe Valvoline is at fault -- which currently I 100 percent do.  In the meantime please share this story and give David a call at 903-592-5695 and request that they please open this claim back up, p&ty!!

They did a radiator flush and apparently froze up the thermostat. Instead of repairing their…read moremistake they told my wife to just drive the car even though the overheating warning light was on. Luckily my wife called me and we got it to a dealership right away. They now claim no responsibility and wouldn't give us the money back for the crappy service. If my wife hadn't called me their recommendation to keep driving would've seized the engine. Also the manager there is a p o s.

Fastest oil change I've ever had, friendly, the price was right, checkout was easy and quick, and…read morethey didn't try to upsell me anything. I'll go back again.

I went to Royal Lube for both oil change and state inspection. Interactions were clear and…read moreconcise. The cost was less than I expected. I appreciated how quickly they were able to accomplish the tasks.

After having brake pads installed incorrectly by another repair shop, and having problems. I…read moreresearched and found Atlas Automotive. They quickly diagnosed that the original work was faulty and would need to be repaired. There was also an additional problem found. They took photos as proof for the needed repairs. I found Atlas Automotive to be honest, reputable, with quality work done quickly. Austin and Morgan's customer service was on point and the reception area was clean, comfortable with complimentary drinks offered. Very good experience. 5 Stars.

I am so happy to have found Atlas Automotive! They did a great job, for a fair price, and went…read moreabove and beyond with their customer service! From the beginning to the end, they worked to make sure everything was done properly and in a timely manner. I am definitely a loyal customer and will tell everyone about how well they took care of me and my car. Thank you!

If you need a oil change, I highly suggest Time It Lube! I was in and out in 20 minutes, they took…read moreme to my car to show me what they did, they vacuumed my driver and passenger floorboards, topped off all my fluids, checked my tires, were VERY friendly, had Christian music playing in the waiting room AND gave me a coupon for a FREE car wash!!! Go see them if you're in Tyler! (They have other locations in East TX, too.)

My tire pressure light came on, and this was the first automotive place I saw, so I turned in. An…read moreemployee walked up to my vehicle, and I asked if by chance they could check my tires. He had me pull in, checked all my tires and added air to the low one. I would have been happy to pay, but he didn't charge me. He just told me to keep an eye on one tire because it was very low and all the others were the same. I really appreciated it and would definitely go back here if I were a local.

I had a great experience at the Valvoline Oil Change on Gentry Parkway recently. I live out of…read moretown and had my oil changed by my local mechanic. On my drive into Tyler the next day, I received a warning indicating my engine oil had been overfilled and stop driving and drain a quart of oil before the engine was damaged. I stopped at the Valvoline Oil Change on Gentry Parkway. I was greeted promptly and told they could help. The two cars in front of me were serviced promptly and I was greeted in the bay by a polite and helpful young man name Jerimiah. He and Carlos got to work. I could tell they were trained well and interested in doing a good job. They were courteous, helpful and efficient. They competed the job and sent me on my way. I will definitely return.

In 12/1/2022 I brought my truck for a engine and transmission oil change they did good on the…read moreengine oil but a month after, in 1/4/2023 my transmission started leaking a lot of oil, however i had it for over 6 months and never did i saw it leak, I went to the same place so they could fix it since they where the ones that messed it up, there answer was that everything was fine and now in 1/9/2023 my transmission broke all due to this place. I DEFINITELY DO NOT RECOMMEND THIS PLACE THEY DONT KNOW SHIT!!!

These people have gone above and beyond for us TWICE! This last time (last week), I just KNEW I was…read moregoing to be forced to buy a new tire I'm disabled and this was going to be next to impossible. Goolsbee came through for me!!! I think they had the only used tire for my car in town!!! God blessed me, that's all there is to it. My old tire (front) wouldn't hold enough air to drive on for more than two miles. They had EXACTLY what I needed and very reasonably priced, mounted and balanced. I called, dropped in, paid and had the tire mounted in way less than an hour! The employees are friendly and professional, the techs are easy to deal with and friendly. I recommend this shop highly!!!

Tyler is blessed to have this business!! Hands down the best…read moretire dealer in town. Fair prices always and service second to none. A family owned business that cares about you and yours!

Just don't. Took our 2018 Jeep to a car repair shop today and found out the last oil change from…read morehere was not done properly and it was leaking oil. Also, the air filter was not changed properly and needs replaced. All needs redone. Obviously they do not have people working here that have proper training on how to correctly change the oil. Stay away.

Stay in your car? That way the business doesn't have to use space for their customers to wait. Ok,…read morebut that's not my real complaint. First of all a simple oil change price isn't given when you pull up. You're told to pull into the bay. One guy pops up hood while manager does the sales pitch. At that point they know you're kind of stuck. They don't sell the oil I get at Toyota but they upsell their brand. of course he tried to sell cabin and engine air filters. Easily done and 1/4 the price they charge! The final checklist I received with the invoice had all boxes checked. Checked but not done. I'm very dissatisfied and I would discourage other drivers from using this business . The fluids were not checked and not topped off, regardless of being represented as having been done. Icing on the cake? Manager told me how 'stressful' his job is. Really? Unprofessional. $125 later, I feel cheated. Don't go here.