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    Walmart Garden Center

    4.5 (2 reviews)

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    3 years ago

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    The Home Depot

    The Home Depot

    2.3
    (143 reviews)
    1.0 mi
    $$

    Was looking to get some shades for a couple rooms in the house. I was able to find a sales…read moreassociate that was very helpful. His name was Bernardo and he showed me several books of swatches from three companies based off of what I was looking for which were rollup shades. He was very informative and he suggested to order some swatches and test them out. Since I wasn't in a hurry, I followed his advice. He also suggested that I measure three points of the width of the window so for example, measure the top left to right middle left right and bottom left right as sometimes the measurements might be a little off.

    I've always had great experiences with Home Depot, which is why this visit to the River Park…read morelocation was so disappointing. As a local business owner, I spend thousands of dollars at Home Depot every year purchasing tools, materials, and supplies for our barbershop. Because of that, I've always trusted Home Depot and appreciated the customer service I've received until now. We came in to make what we believed was a straightforward return, but instead of being treated with respect and professionalism, we were met with a rude and dismissive attitude from the General Manager, Juan Franco. Rather than trying to understand the situation or offer any solutions, he seemed unwilling to help from the start. It was frustrating to feel like our loyalty as long time customers meant nothing. To make sure the issue wasn't with the return itself, we took the exact same items to the Home Depot in Clovis. Their staff processed the return immediately without any problems, were courteous throughout the entire interaction, and reminded us why we've continued shopping at Home Depot over the years. That experience made it clear that the issue wasn't the return... it was the customer service at the River Park location. The way customers are treated matters just as much as the outcome. A little professionalism, respect, and willingness to help can make all the difference. Unfortunately, that's not what we experienced here. We'll continue supporting Home Depot because we've had excellent experiences at other locations, but we will be avoiding the River Park store moving forward. I hope management takes customer service more seriously at this location so other loyal customers don't have the same experience we did.

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    Walmart Garden Center - gardening - Updated August 2026

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