I recently switched from Kohll's Pharmacy after receiving CPAP supplies through them for just over…read morea year. Beginning in June 2025, after completing an online refill request, I was notified that an updated prescription was required to continue billing for supplies. Despite multiple follow-ups, the process never moved forward. I received repeated text reminders (June 25, July 22, August 27, and November 6) stating I was due for supplies, along with several phone calls on my end (July 15, August 19, November 18, and December 8). I also had e-mail communication with staff (J.R.G) during this time. Each interaction indicated that someone was following up, but the issue remained unresolved. Unfortunately, by the time my insurance reset for the new year and my deductible restarted, I still had not received supplies, which led me to seek a new provider. Sharing this in case others are experiencing something similar, and to help bring visibility to what may be a larger process gap.

Do Not use or go to this store horrible service i simply needed one item and only one person in…read morestore .. obviously pays their employee poorly

My medical provider recommended using MIC to get a specific scan done as insurance typically does…read morenot cover this scan and MIC offers a $100 cash pay option which is very affordable. They were very easy to schedule with and the person was very helpful and friendly to answer my billing and insurance questions. My appointment was very quick and efficient. The staff was friendly and helpful. I hope I don't have to come very often but I'm thankful for such an easy place to get this done at.

Morgan & Krista made my MRI a really comfortable experience for me. I'm not so much claustrophobic…read moreas I am afraid of needles, and I had to do an IV for this MRI. They were very sensitive to my concerns and made me as comfortable as possible. They talked me through the MRI and made it really easy. Highly recommend.

Dr. Jevne was great. Took his time explaining things and thorough. Also made my contact…read moreprescription simpler.

Taylor was super knowledgeable and so calm and easy to work with. She made my kid super comfortable…read morechoosing frames, and facilitated a super fast choice with her very mild/tranquil but focused questioning. Additionally, she patiently helped get all our new insurance numbers into the system. Wonderful location! Thank you!

A patient was referred to NHI and experienced 30 minutes wait times with no one ever answering?!?!…read more The patient had better luck with the weekend answering service, but of course they could only pass along a request for a call back. The person who called back was short, rude and didn't seem to have a grasp of what was going on?!?! What is going on? Hopefully the people answering phones and operating the imaging equipment aren't one and the same!

They were friendly and knowledgeable. Well prepared and accommodating…read more Very professional environment and experience.

This is my new favorite AB! I mad an appointment online, and came in before Christmas. It was a…read morequiet day so I was the only one in there for a bit. Check in was so easy, and the staff was so friendly, and super up beat! My tech I worked with before the eye doctor Stella, was amazing! Talk about friendly and personable, I felt like I was in a small town optical shop. The appointment went well, the doctor helped me get fitted into new contacts. I tried a different type of lenses and opted for my originals, and grateful I got the chance to see if something else was better. The service is bar none, the best I've experienced, even giving them a call to place an order was pleasant. I can't recommend this place enough.

They were great about helping me pick out glasses. There was a problem, not on their end, with the…read moreprescription when they came in. They got they fixed quickly and they are great. Super nice people and friendly every time I went in. Will definitely use they every time now.

I would love to recommend Dr Kruger and staff for the professional and caring way they treated our…read moreout of town guest in an emergency situation. They are the best and we will always appreciate their kindness and expert care!

Very caring dr and the staff in the front office were so helpful. It's a beautiful office and…read moreclose to my job, so I will be back.

My GP visits patients out of the Durham OC so I come here a couple times a year…read more It's a nice, clean outpatient center. It's a nice facility with very nice employees. Parking is generally pretty easy to find in the parking garage, but you may have to go up a couple floors to find a spot, which isn't a big deal. I don't normally have any issues when I go to the Durham OC.

Overall nice facility a lot going on here and hard to narrow done a review of this whole place to…read moremy little experience. Its a very busy area so plan ahead. Convenient parking and valet service as well. The Med Center is world renowned so feel confident in the treatment and services provided. They also have a Starbucks inside which I love.

I used to love this Urgent Care, which says a lot based on how often and for what reasons I found…read moremyself there. But, since rebranding as CHI, it's decreased in a couple areas. First, you must beware when you are being given items to take home for care, such as braces and splints. They now partner with See the Trainer in Bellevue. You sign the authorization with no clue as to the price, and the nurses do not know either. Then, 6 weeks later, you receive a bill for an outrageous amount. In my case, it was a $79 bill for a brace that cost $26.57 on Amazon. On top of that, I was seen (same visit, mind you) for a ankle injury. I was told that when the nurse practitioner looked at the x-rays, it was severely sprained and that I should feel better in "a couple weeks." A few days later, I found it odd that I had not received a follow-up call (as usual, when the specialist reviews the x-rays). I called and requested that it be looked at. Turns out, I had fractured my ankle and the bone was chipped on the side, with a recovery time of 6-8 weeks. Had I never called back, I may never have known this. If you are paying the price for an urgent care, the service needs to be better. And over the last year or two, it has declined. Sure the building is new and looks awesome, but when I am in an urgent care, I am more concerned with the quality of treatment than the awesomeness of the waiting area. I will be going to UNMC from now on.

I believe this is a newer location, but I've been to this location a few times for my wife and it…read moreis very nice. Everything is clean and the staff was super friendly. Peggy Jones is the best! My wife and I will continue to come here!