The store was clean, and the staff were friendly. My only suggestion would be to have more customer…read moreservice staff working at the same time, as the wait can be a bit long during busy hours.

Dearest Charlie Uz,…read more I am writing to formally express my concern regarding an experience I recently had at the Publix located at 1220 E Palm Drive, particularly regarding the conduct of Store Manager Elias Gonzalez and the level of customer service I received. At approximately 3:20pm, I went to the store to order two salads. There were two ladies ahead of me being assisted by a gentleman. I waited until I was called by a female employee whose ID badge was not visible, so unfortunately I was unable to get her name. I proceeded to the salad station because that was where I wanted to place my order. The employee stopped at the sub station, and I politely asked her to come over to the salad station because I was not ordering anything from the sub station. She continued asking me what type of meat I wanted. I explained that I understood her question, but that I was asking her to come to the salad station because I wanted a specific cut of meat rather than the pre-cut meat. When she did not come over, I asked to speak with a manager. Mr. Elias Gonzalez came out to speak with me. I explained what had happened, including my concern that the employee's ID badge was not visible. I did not feel that Mr. Gonzalez handled my concern in a professional or helpful manner. When I mentioned the employee's badge, he stated that she was wearing a sweater. I questioned whether Publix employees are required to have their identification badges visibly displayed. I was later informed that employees are expected to have their identification badges visible. Unfortunately not for Mr. Gonzalez. I then asked to speak with another manager, Kristina S, who had assisted me with a previous issue. Kristina recognized me immediately and asked where I had been because she had not seen me in months. I explained that I was still upset about a previous experience at this same location. On that prior occasion, I had gone to pay for my purchase and was told by the cashier that she was closing her register and that I needed to go to another cashier. While I understand that employees may need to close registers, I felt the way the situation was handled was discourteous and contributed to my overall dissatisfaction with this location. Ms. Kristina was present when this occurred, she did address the employee. I also previously had an issue with the bakery department at this same store when the bakery manager spelled "HAPPY BIRTHDAY" incorrectly on my cake. I had taken a picture of the cake, and Kristina S saw the picture and apologized to me. What concerns me most is the repeated pattern of customer-service issues I have experienced at this location. I have been a regular customer of this Publix, and it is literally across the street from my home. Despite that convenience, I have reached the point where I no longer feel comfortable shopping at this location. I believe the leadership of a store sets the standard for how customers are treated. As the Store Manager, I expected Mr. Gonzalez to listen to my concerns, address them professionally, and make an effort to resolve the situation. Instead, I left feeling dismissed and disappointed. I am asking Publix to please review this situation, including the conduct of Mr. Gonzalez and the customer service practices at this location. I would also appreciate clarification regarding Publix's expectations for employees displaying their identification badges while working. I have been a loyal customer, and it is disappointing that I now feel compelled to take my business elsewhere even though this store is so conveniently located to my home. Thank you for taking the time to review my complaint. I hope Publix will take my concerns seriously and use this situation as an opportunity to improve the customer experience at this location. Sincerely, Ms. Timmons

I had never been to this Walgreens in Homestead. I came by Walgreens in the days leading up to my…read moremove to get a flu shot. My insurance through my old company was going to cancel and I was going to be without insurance for 13 days until I started with my new company. I didn't want to get on planes or move to a new area without getting a flu shot. I went to this Walgreens in particular because the pharmacy was open 1 hour before the one I usually go to and I had so many things to get done Came in and after waiting for someone to get their meds, I asked to get a flu shot. Filled out some information... then went in and got the shot. 30 minutes not bad.

This pharmacy is always difficult to work with. They close at odd days guess if from lack of…read moreemployees, employees change all of the time, and even got shorted on pills and now having to deal with my insurance or pay for the shortage out of pocket. Very bad service.

Still an awful place. Starting with the dirty parking lot, there is a lot of trash and abandoned…read morecarts. Actual police cars stil near the entrances. A police officer was standing just inside the door. They are continuously rearranging aisles in here. It's next to impossible to find a product you just purchased a month ago. Ask for help? Good luck! No one speaks English. I drove about 25 miles from the Keys to pick up an Apple accessory. The in-store price was $30 more than on the app. I could pay the extra $30 and take it with me. Or, I could select "pick up", save $30, and wait 4 HOURS for someone to bring it out to the parking lot. I tried to explain my dilemma to the woman working customer service. She could not understand me because she spoke NO ENGLISH! Frustrating. I forgot to mention literally everything here is locked up. Want to buy deodorant? It's behind locked panels. Want to pick up toothpaste? It's also locked away. Aspirin? Nope. Locked up. For self check out, they now keep you in a line back into the clothing department. As one of 4 working registers becomes available, they lower the "velvet rope" and motion you towards that register, as if it's a privilege to be permitted to complete self check out. I give up attempting to shop at this Walmart. I would rather drive another 5 miles to the one where they don't have everything locked away.

This Walmart is not as bad has people think. For being such a large Walmart they are pretty fast…read morein service. They always have a lot of registers open and the wait is never too long like some Walmarts. The restrooms are always clean and the food shelves are always well stocked. Parking lot is well maintained, but could use more surveillance when it comes stray homeless people walking around vehicles. Overall nice work, could use improvement.

I'm going to echo what another reviewer wrote about their return policy. I purchased two fairly…read moreexpensive items for my parent, who ultimately never used them. The items were in their original packaging AND I still had the receipt, but they wouldn't accept it. I read the return policy on the receipt and there was nothing about a statute of limitations. I don't expect small businesses to be like Costco with their return policy, but this felt highly unnecessary.

if I could give them ZERO stars I would. I do not recommend this place…read more They should allow a return of UNUSED wheelchairs in the event the recipient passed away before they ever got to use it. so it is still in the identical shape it was with all tags attached. That is a unique situation. and they are very poor business people. Buy your products elsewhere!!!!

When this company made a mistake and was overcharging Medicare for a piece of equipment that they…read morehad picked up they decided that they were not going to fulfill my other prescriptions for my mother. She's bedridden and had bed sores and they just chose not to send a gel pad for her. When questioned by the doctor they told her I was rude to them on the phone. I was not rude I just asked for a supervisor so that they could get to the bottom of this problem. They chose to deny my mother a necessary piece of equipment for her pain and suffering instead of calling me and telling me to try another Supply Company. I have already found a new company that promised to deliver the item in a few hours. Don't waste your time with these people they are the ones who are rude.

Absolutely the WORST customer service !! They promised that my walker would be delivered to me on…read moreFriday, NOTHING!!! They are closed the entire weekend !!! I have called multiple times and they lied to me each and every time Saying it is on its way. I had surgery on Wednesday and the walker was ordered by the hospital The same day. I was discharged on Thursday and am non-weight bearing on my left leg and have no means of getting around because of their lies. If you make a promise that the medical equipment will be delivered and your company can't deliver DO NOT LIE to the customer!!! Maybe try and do the right thing especially when someone depends on it!!!!!