Hometown Pharmacy just swooped in and took over four local pharmacies in our area -- including in…read moreSuttons Bay and Traverse City, MI. What's happening now is heartbreaking. Longtime employees -- including beloved pharmacists -- were let go and lost their benefits. These were people who had worked at those pharmacies for years and were part of the fabric of our small towns. Now? It's a mess. I went to pick up a prescription I had called in two days earlier -- it wasn't filled. And I wasn't alone. Three other people in line had the exact same problem. The friendliness we were used to is completely gone. Instead of calling and talking to someone I knew and who knew me, I get a robotic voice system. Locals here in Suttons Bay have been voicing a lot of frustration. Bayshore Pharmacy used to be loved -- now it feels like a place no one likes, staffed by people who seem overwhelmed or totally untrained. It's a damn shame what's happened to these once-great community pharmacies.

Left with only one out of 4 scripts, hours after my doctor's office called them in. They only had…read moreone pharmacist on duty, while there were several customers needing service . They definitely needed to have 2 or more pharmacists working. As a result of their not wanting to spend money on payroll, I cannot start taking my meds for at least another day. Companies that do not want to spend anything on payroll should just cease to exist.

Really great service and Sarah was very helpful getting my compound prescription filled for me…read more Talked to them in the morning and was able to pick it up after work.

I've had two treatments with Julie and both were amazing! I've done a facial with dermaplaning, and…read morethe Slimsage before spring break--everything was relaxing, effective, and left my skin glowing. My stomach is noticeably flatter after the Slimsage, which was a great bonus. Julie is knowledgeable, customizes each service, and uses KPS products that really deliver results. Beautiful, calming space! Highly recommend!

Wanted to write only two words...SUPERB SERVICE!!! But Yelp…read morerequires more detail to post a review so to elaborate on Rivertown...the owners go beyond just filling prescriptions. They are very knowledgeable in anti-aging trends, open to questions from their customers so they educate as well as provide the compounded prescriptions. A customer oriented business that provide a much needed service with a caring staff! Plus a bonus location located next to a "Mom/Pop" butcher and other retail shops and eateries nearby so shopping and eating opportunities!

CVS was so helpful in identifying an unknown pill found on my bathroom floor! Staff looked it up…read morein their database and called me back a few minutes later! That's true great customer service!!

Pharmacy is terribly unreliable. Have had issues with them for months, but are the only pharmacy…read morethat works with my insurance so I'm forced to go to CVS. My prescription was sent in by my doctor 10 days ago and i never received notification that it had been filled. Called in and they stated they did not have enough to fill the prescription and they could not order more due to the fact that BOTH of their pharmacists were on vacation. Why would you schedule the only people that can fill a prescription to be gone at THE SAME TIME? Now i need to wait two days before my doctor can send the script to another location.

I am in Michigan on vacation. I found that I forgot my short acting insulin. They were more than…read morehelpful. They were out of stock. It would be 5 days till in stock. They still checked with all the CVS in a 30 mi radis. They too were out. They suggested I check other pharmacies. I did. And found insulin. Thank you for helping me. I was so acared. And you easied me.

I can't ever seem to just get my RXs in a timely manner anymore... Usually have to try multiple…read moretimes because the wait is just too long! Frustrated isn't the word. You have two lanes now (one for pickup other for Covid19 tests) at least have the staff to work them separately...

offer quick, quality urgent care with exceptional serviceread more

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

I couldn't say enough great things. From my first call…read morescheduling a consult, they were professional, courteous and scheduling my consult was fast and painless. My in-office experience was no different. They were thorough, clear about the process and honest about potential outcomes. My surgery was scheduled (at my request) two weeks from my consult. Payment is effortless through a link they send you and i believe they have payment plans available as well. The day of surgery took no longer than maybe an hour and a half with multiple other surgeries happening that day. Surgery itself takes about 15 minutes in total. They give you stress balls to grab on to as most people are probably anxious about lasers in their eyes. Being one of those people, i was gripping those things like they (insert colorful PG rated analogy). My eye sight is now better than i ever remember it being and the experience with this particular office was above standard. Before your surgery plan to buy a pack of preservative free artificial tears. The office gives you one or two bottles but you'll appreciate having more.

Great experience -friendly staff, smooth visit, and very professional. Would definitely recommend.read more

When handing over more than $500 cash towards glasses I was asked IF I wanted a receipt! With that…read moremuch cash on the table a receipt should have been immediate and there should never have been a question about it! Then, we paid more AFTER our "good insurance" covered the majority of the bill...we never paid that much for glasses in Kentwood. It also took a long time for our glasses to come in. I called them about the glasses before they called me. Then they called AND texted a reminder for an appointment we must have set up before leaving the office. I cancelled the appointment last week but still received 2 phone calls and text messages on Memorial Day. The phone calls wine me up! I will never go back.