Let me start by saying that the people who work here are always very friendly, pleasant and have always given me professional, top quality service, and they have never made a mistake on my Rxs.
Now for the bad news...... Over the week of the 4th of July, I waited for over a week to get all of my (5) Rxs filled, and I had to call my cardiologist office twice, and then Walmart twice to get everthing filled. I was told that they were VERY busy before the holiday, though I don't understand why that would be...... Be that as it may, the real problem I have is as follows:
The automatic computer / text / reminders / do not tell the whole story, and give misleading and false information, as follows:
First off, the entire week, this system was telling me that one of my Rxs was expired, which it was not. Then it sent me a text saying that 2 of my Rxs were ready for pickup. Then it said that two Rxs were ready for pickup, but did not specify which two. Whent I called, I asked about it, and was told that 4 of the 5 Rxs were ready.
Never did the system tell me that ALL 5 Rxs were ready for pickup.
Very confusing, irritating, and completely inadeqate. read more