This is seriously the WORST T-Mobile location. Go to literally any other one but this one. I've had…read moreso many problems with this location, from them being absolutely rude to just completely useless and unhelpful. Originally, a few years back, the problem started with needing to return a phone. Corporate had already given me the okay and told me to come to this location to return it. The manager flat-out refused to help me even though I literally had the corporate office on the phone with me right then and there telling him to accept the return so I could move forward with the issue I had. I ended up going to a different location, and it was taken care of with no issues. My SECOND issue with them was after my mom passed away. I went in and explained to the manager my mom had passed away and we were trying to get her phone plan canceled so it would stop billing my dad, and that my mom was the main person on the account. Once again, the manager REFUSED to help me, told me there was absolutely nothing he could do, and once again I had to go to a different location to get this taken care of. The THIRD issue I had was more of a silly one, but it's what led me to leave this review. My wife and I went in yesterday for the T-Mobile Tuesdays free gift. They were so rude, basically rolling their eyes at us, telling us they don't participate in it, and brushed us off like we were stupid. I don't know what the heck is up with this location, but I'll be sure to never waste my time with them again and just go to the Redlands location from now on, where they're actually nice, helpful, decent human beings.

Cesar and Leslie were so incredibly helpful fixing what calling customer service messed up. They…read moregot everything fixed and went to battle for me with calling customer service themselves and getting everything done. I'm so incredibly happy with how they helped me and handled everything. Cesar and Leslie are the best!

Completely dishonest. I went in to get my data plan changed because I needed unlimited (they slowed…read moreup data if I exceeded my plan). I felt great when I left since I was promised unlimited data plus my two lines for $90, decrease in my bill which was $116. I just got my first new bill...it''s $168. Far cry from the $90 I was told it would be! Omg!! I've been with them since they were LA Cellular! Loyalty and integrity are nonexistent here. Time to switch carriers.

Came to get help on my online account at 3 PM and door was locked. The business is supposed to stay…read moreopen until 7 PM and they were not there. I also tried calling and I waited about 15 to 20 minutes and nobody came. Nobody answered the phone. Nobody came to the door. On a previous matter, I had asked about a phone that I never received. The manager was going to give me a call back and I never got that call. This is not a AT&T office so I would not recommend coming here. I recommend attempting going to the corporate office which is in Redlands

Went to this store not knowing it wasn't a corporate store. I needed a phone upgrade and the…read moreemployee pulled the whole "you get a free iPad" scam. He completely lied about everything and wouldn't let me trade in my phone. He added lines and never gave me pricing. He didn't give me a receipt, which I assumed was in the bag. I didn't get an email receipt. When I got my bill is when I discovered it went up over $100 per month. I would go to one of the corporate stores which aren't on commission like this place.

The best phone purchasing experience I've ever had! Anthony made the whole process as easy and…read morequick as possible. I think the entire process took less than an hour and a half! He made sure I got the best out of my deal & was extremely friendly and personable. The manager Alexis was so kind and helpful. I doubt you'll be getting a better experience or deal anywhere else.

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I originally took my phone to the uBreakiFix store in Redlands in May 2026 to have the glass/screen…read morereplaced. At that time, I also informed the staff that the battery needed to be replaced, and the battery was subsequently serviced. In early August 2026, I unfortunately broke the screen again. Because I had a doctor's appointment nearby, I took the phone to the uBreakiFix location in Rialto. After inspecting the phone, the staff there informed me that the phone was not repairable because there was old corrosion inside the device. I was specifically told that, when the battery was previously replaced, the phone had not been properly sealed afterward, which allowed moisture to enter the device and resulted in the corrosion. I explained to the Rialto employee that the previous battery repair had been performed at the Redlands location. The employee recommended that I return to the Redlands store and explain the situation to them. When I went back to the Redlands location, I was initially greeted politely. However, as soon as I explained what had happened and what the Rialto location had told me, the interaction changed completely. In front of another customer, a shorter male employee began yelling at me and immediately insisted that the problem was not their fault. He accused me of having dropped the phone in water. I explained that I do not carry or use my phone around water and that I had no reason to believe the phone had been exposed to water. He then stated that someone must have spilled something on it without my knowledge. Rather than attempting to investigate the issue, he continued to dismiss responsibility. I was then told that I could speak with the manager, who would supposedly be back in approximately ten minutes. I agreed to wait. After waiting the ten minutes, the same employee came back out from behind the glass wall and informed me that the manager would actually not be back for another 45 minutes. Throughout this interaction, I specifically and repeatedly asked the employee to contact the Rialto location to verify what their technicians had told me regarding the corrosion and improper sealing of the phone. On numerous occasions, he refused to call the Rialto store. I find this particularly concerning. If the Redlands location believed that the Rialto technician's assessment was incorrect, there should have been no reason to refuse to contact the Rialto store and verify the information. Instead, I was met with accusations and an unwillingness to investigate the situation. My concern is that the phone was not properly sealed when the battery was replaced at the Redlands location in May 2026. The subsequent corrosion identified by the Rialto location may have resulted from that improper sealing. I am not making this allegation without basis; it is based on the information provided to me by the Rialto technician after examining the device. I am extremely disappointed with both the quality of the original repair and the way my concerns were handled when I returned to the Redlands location. I believe the matter should be properly investigated, including communication between the Redlands and Rialto locations, rather than simply being dismissed by an employee who refused to verify the information. I am requesting that management review the repair performed in May 2026, determine whether the phone was properly sealed following the battery replacement, and address the manner in which my complaint was handled at the Redlands location.

We visited your store ready to purchase new glasses and sunglasses, but not one of the at least…read morefive employees acknowledged us not even a glance, a smile, or a quick "I'll be right with you." It left us feeling completely invisible. Acknowledging customers, even with a simple greeting, can make all the difference. Unfortunately, you lost potential customers today!

I just want to thank America's best! I have never had a prescription so perfect. They were kind…read morethoughtful and the doctor herself was just really professional, but listen to what my needs were. Thank you again I would recommend them again and again.

I've used FX imaging for photography and custom color printing. His expertise in lighting and…read morecreative design is unsurpassed. He's done printing and brochure work for me that work would have cost thousands of dollars anywhere else but because he can do it all he saved me so much money. And the best part is my customers love my new prints and brochures. Give David a call see for yourself. Simply the best and affordable. Henri Sparrow Studios

This was our second visit regarding a defective piercing earring. The first time, Claire's Redlands…read morereplaced the earring after the healing period because the gem had fallen out. Less than two weeks later, the gem fell out of the replacement earring as well. Before coming in, we called the store to let them know we were on our way. Upon arrival, we were told that nothing could be done without the replacement receipt, even though this involved a defective replacement item. We asked for our account to be looked up, and while our account could be found, we were told they could not access the information needed. After leaving the store and being unable to reach customer service, we contacted the Claire's Inland Empire location. Their associate was incredibly helpful, located both our original piercing receipt and replacement receipt, and even contacted the Redlands store on our behalf. Once we returned, Redlands Claire's was ultimately able to assist us, but only after significant effort on our part and assistance from another store. To make matters more frustrating, the replacement earrings were not in stock, requiring us to make another trip to a different Claire's location. A big thank you to the Inland Empire Center Claire's team for their excellent customer service and willingness to help. Unfortunately, our experience at Redlands Claire's was disappointing and far more difficult than it needed to be.

We had a great experience at this location! Kyle has excellent customer service skills. She was…read morevery attentive and informative. Kyle took her time assisting us making sure we were satisfied with our purchase. Thank you so much Kyle!!

I visited this location on 4/17 to purchase Meta glasses. The representative who helped me was very…read morefriendly and advised me to check my order status online for updates. When I checked, my order showed that the glasses would be ready for pickup on 4/30. That date came and went with no call, text, or email notifying me of any delay. I called on 5/1 and was told the glasses would be available on Monday. Monday passed--again, no communication. I called that evening before closing and was told they would have my glasses on Tuesday, 5/5. It is now the afternoon of 5/5, and I still have not received any updates. When I called again, I was told the glasses had not arrived and that they "might" be available sometime this week, but no specific timeline could be provided. It has now been 12 business days, and there seems to be no sense of urgency or concern for the customer experience. Payment was collected promptly, but the product has yet to be delivered, and communication has been consistently lacking. Based on this experience, I plan to file a complaint with the Better Business Bureau.

The person who took care of me was nice. They have a big selection of glasses, however, the thing i…read moredidn't like is that they mark up the glasses like crazy. I searched up the ones i got and found them at other places for half the price. I went to costco and there are Gucci, Prada, and other high end glasses that cost less than the Calvin Kleins i bought. The only reason i got them here was because the ones i wanted were no longer carried at other places and the ones here are similar. The more they cost the more out of pocket you have to pay since the insurance only covers so much.