Scott was absolutely fantastic. He did an amazing job with our photos. I was able to find a Groupon for the session so that's a win! Very excited to receive our photos back!!! read more

The 5 stars are for SCOTT! We have been getting Christmas card pics done here for the last six years. We have had a good experience maybe twice (Groupon is why we keep coming back). We just had them done again, and this year we hit the jackpot with Scott. This man is way over qualified to be working there- but I benefited from that. Not only is he great with kids, he is quick, professional, hardworking, and a true photographer. Usually we have around 100 pics to look through and choose, and honestly last year they were so bad I could hardly even choose two. This year, Scott took a grand total of maybe 15 pics and they were all winners. I love my toddler more than life, and he is the cutest thing in the entire world to me. So take me seriously when I say that when he poses he looks like a demon possessed animatronic. Scott made him laugh, got great candid shots of his sweet natural smile, put him in amazing poses, and even got some sweet shots with the parents. The entire shoot from intake to checkout was handled by him and went smooth as silk. JC Penny needs to give this man a raise. Ask for SCOTT!!! read more

I had an appointment at 3pm, I waited 1hour. They never showed up. They notified me in multiple ways before my appointment as reminders: email, voicemail, and text. They were the ones who didn't show up. read more

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This was my first time going to the JCPenney Portraits in Redlands and it was a terrible experience. Even though I had an appointment, I still ended up waiting for over an hour. When we finally got called in, the photoshoot felt extremely rushed, like they just wanted to get it over with. The whole experience was stressful and unprofessional. I will not be going back to this location. read more

Went today for my graduation photos and was a little nervous as it was my first time ever doing a photoshoot and I came to take them alone. The girlies at the front desk were very warming, welcoming and sweet to talk with. They helped me make a great background selection and overall made me feel so comfortable and happy. My photographer (I wish I could remember her name) was just the sweetest and sooo great to talk with. She put a huge smile on my face & helped me with poses. What a queen (: Overall, every worker I talked with today was so kind I admire their work staffs energy and friendliness. Also, photos came out awesome (: read more

We recently came here for family photos for the holidays. Our photographer "Ocean" was very nice and took quality photos of my family. The selection of backdrops were nice and there was a variety to choose from. We also got a Military discount which helped with the overall total. I think this a more affordable option than going to one of these freelance photographers who charge hundreds for mediocre photos. We will be coming back in the future. read more

Horrible "service" at this location. There was only one very unorganized photographer working when I came to the 12:00 scheduled photo shoot for Friday 7/12/24 for my newborn twins. I was running about 5-7 minutes late. When we showed up, the photographer was finishing up with a customer ahead of us for about 15 minutes, I figured she was already running behind so our tardiness wouldn't be too big of a deal. Once she was finished with the previous customer, she confirmed I was the 12:00 appointment and began to take my information. She had me pick a background and everything seemed to be in order for the photo shoot. Very quickly, she got overwhelmed with going back and forth between phone calls and assisting the several other families that were coming in after we arrived. She couldn't make up her mind, at first, we were next, then she asked if she could take on another family before us, I of course I said that was fine since we were a little late. She then changed her mind again and said she would take us first. I told her we were ready when she was as she kept taking more phone calls and addressing other patrons. Over an hour later, still no photos were being taken of us or any other customers. All the customers (us included) were just sort of sitting and watching her continue to be very busy doing a lot of nothing. Then she lets me know that the person that does newborn photos wasn't available until after 6PM and asked if I was willing to wait or I would have to reschedule or cancel. Where was this person the entire hour we were there? Where was the communication? I drove over an hour to get to this location, my mom drove 3 hours from San Diego to be an extra set of hands to make the photo session a smoother process for nothing! What an utter waste of time! I if you have all day to waste and like to play "get up we're ready, not yet sit down" while juggling newborn twins for hours, this is the place for you! At the end, she said it was my fault for being 5-7 minutes late so the other photographer left but she was never there. She could have prevented a lot of wasted time and frustration had she had any communication skills. read more

Anna did my headshots for work. She was very meticulous and very sweet. I loved all of my pictures and got amazing compliments from my coworkers. I will be sending them her way!!! Ask for Anna if you need great photos!! read more

The photographer was very nice and had good ideas on how to get my baby to cooperate well in the photos. We did have to wait an extra 15 minutes after our appointment time, but I ended up needing that time to get my baby calm anyway so it wasn't a big deal. The packages are very expensive and $15 per photo is too much in my opinion, but we had a coupon and it was really good. It waived the $10 session fee, gave us one free print, and all other prints were only $4 each. That was a good deal! read more

Definitely will NEVER do an outdoor shoot again ! I was expected knowing that jcpennys does outdoor portraits but it's been one week & STILL waiting for my photos I took on August 31. The lady who took my daughters photos told me I will get them in a week or even less. I need these for her Sunday birthday party now I'll have to go without them! So disappointed, worst customer service. I've done pictures with jcpennys indoor shoot before and they were ready within 24hrs or 2 days having to wait more than a week is ridiculous!!!! read more

Overbooked and the photographer wore her mask under her nose. The photos were terrible. I will have to get them redone. Don't get photos here. read more

My session was rushed they were super over booked. Not the best shots akward poses. I ordered digital images after not receiving them in 24 hours I called them and asked them when I will receive my photos and no one can give me an answer other then the system crashed. I've been calling every day this week and no one has an answer no Apology email with information went out nothing... they still don't have an answer i probably won't get my photos until after Christmas so what is the point. After spending 150 dollars I still have yet to receive my photos. read more

Elle was so awesome :) we waited about 15 minutes for our session & she was so amazing! She helped with all of the poses and didn't make it feel awkward at all. I loved all of the photos! She was truly so amazing!! Best customer service ever! read more

Do not recommend. Young photographers, they take rushed, awkward photo shots that you don't want. They took pictures that made my adult boys look like they are 5 years old. They got my order wrong and I didn't get my Christmas cards to mail out. Manager was rude and didn't want to hear what I had to say on phone. Just used generic statements to make excuses. Thankfully I did get a few nice pics to choose from. But I won't be back. read more

I had 2 not so great experiences at the Rancho location. I mostly blame corporate for scheduling every 15mins. That's just not realistic. We waited over 2 hours for our Christmas pictures. Anyways. Came to the Redlands location hoping for a better experience. Natalie was our photographer. I believe she's the manager. As soon as I walked in with my baby she was great! Our whole experience was such a delight! She's definitely a people person and knows what she's doing. We will definitely be back for future sessions. read more

These gals are amazing! Natalie and Mia take the most amazing photos and work wonders with children! I highly recommend them!! Kind, courteous, friendly, good communicators, very creative with set ups and positions. Simply the best. We have been taking family photos with Natalie since our first daughter was born 4 years ago and every year the photos are amazing. This year Natalie and Mia took our family photos and they are absolutely breathtaking! We've even done 2 photo shoots with cousins. Just the kids, ages 1, 2, and 3years old and the pictures were fantastic!! If you tell them what you want, Natalie and Mia are sure to deliver! PS. If you are a military, please check for JCP military discount on their website. read more

This is our third and worst year of Christmas photos at the place. The particular photographer we got was unfriendly and lazy. She doesn't even seem to try to capture good shots. Would only take one photo per pose. I thought it's common sense to capture a couple shots per pose so you're more likely to get a good pic, especially when young kids are involved. Her efforts in taking and editing the photos seem lackluster at best. Kids shoes were inadvertently cut out of the pics. Some kids photos still turned out fine cuz kids are cute, but we're not going back next year after this semi-ghetto experience. read more

We came here today for our Christmas/ daughters first birthday photos. Our appointment was at 10:20 and we didn't end up starting our session until 11. Apparently someone was a no show and so they were very understaffed. I believe the girl's name was Natalie who helped us out. She kept apologizing and was very nice. She ended up taking our pictures and was as attentive as possible with helping us as well as people picking up orders and coming in to ask questions. She tried numerous times to get some additional help but was unsuccessful. We don't blame her because she was more than helpful. However, especially during this holiday season, there should be some additional staffing so that no one has to wait like we did. Overall we were very happy with the quality, customer service of Natalie and the picture package we ended up purchasing. read more

Horrible Christmas picture experience Was very excited about it first time getting Christmas portraits Had appointment did not even get my pictures taken my husband and I were all dressed up and ready and nothing we did not get our pictures taken the place was packed so many people very little employees helping out everything was so unorganized after waiting for about an hour we left really disappointed horrible experience worst customer service please don't come here read more

Took pictures for the second year with my family ,horrible experience!I get it it's Christmas time we are all trying to take pictures but why book an appointment when your going to be rush n have horrible pictures! The girl that took the pic actually made collages of me not looking ,my kids look really upset .we def couldn't take breaks bc we were rushed . I Took an extra outfit but didn't care if I had any ideas or suggestions. I was really bummed out took me a while to find the perfect outfit n time but at the end of the check out I only got a few pictures no packet this time .I'm just saying if u want good service n great pictures n have great ideas you are better speeding money some where else . read more

The ladies here are so friendly and amazing. And the photos turned out amazing! Thank you Natalie and Karen!!!

This place is awesome!!! We've been coming here for almost four years and have had nothing but a great experience. Karen is awesome and my son loves her. She is the only one he will smile for. I highly recommend coming here for photos. I would recommend you make an appointment with Karen, the greatest photographer in the world!!! read more

Took my son today for his Senior/Grad pictures. Was hesitant bc I read some bad reviews. First, making an appointment was so easy. Love the web scheduling. I called and spoke to Mia the first time. She was so friendly and helpful! Answered all my questions and then some! Son ran late, changing the appointment was a breeze. Talked to the manager Natalie (I believe it was), also very friendly and accommodating. Mia handled our session, she was fun and got my son to loosen up, had GREAT poses for him, even got Mom involved! The end product was better than I could've imagined. The personalization, the backgrounds and multi-images on one print are fantastic. The digitals come the same day- loved showing the family! They also offer beautiful canvassed images. Prices are good. From start to finish it was a great experience. Thank you, Mia for making these pictures so special! We WILL be back! read more

Me and my wife made an appointment for our sons first Christmas photo with Santa. The day before our appointment we received a phone call confirming our appointment with the employee stressing how we needed to be on time because they were booked that day. About an hour before our scheduled appointment we received another phone call from the portrait studio telling us Santa never showed up and they are calling another one in. Once we arrived they cancelled our appointment since they couldn't get a Santa to come in. I do understand that the fault lies with the Santa they hired, but they had no other reasonable accommodations for us to get our sons photo taken. read more

The sitting time is 15 minutes only and that is not sufficient time for 3 people including an infant. Babies drool, kick off thier shoes and cry. The people after us got almost a 25 minute sitting time and they were only 3 people also. I don't know how they decide to treat some people better than others. The entire session I felt rushed, and even afterwards when they were offering me packages I felt rushed. I will NEVER go back there again. I will go to the picture people at Buy Buy Baby, it's just across the street and the reviews claim they know how to photograph babies. I felt like I took my baby to a car wash not a family portrait session, they way they rushed us in, and then rushed us out. The lady even spoke so fast it was like she was an auctioneer. I agree with a previous poster that they like to add charges for everything and rip you off whenever possible. There was a 40 percent off coupon on the website, the lady wasn't going to give me any discount until I mentioned the 40 percent coupon advertised on the site... read more

We had a 4 year old and a 7 Month old; they were behaving 100% and following all direction. The photographer was nice but she didn't get any good pictures. She missed all the times the baby was smiling, and didn't seem interested in getting the good shots; she was more focused on how many pictures she had taken. The kids were excellent, which surprised me that she didn't want to try hard to get better pictures since they were behaving and calm. Then the lady that was showing us the pictures, my husband and I thought she was drunk, she did not listen to what we wanted. My husband asked for two pictures side by side and she just ignored his requests. She was also speaking very negative about the customers coming in to the studio, she would whisper to us insults about people. It got to the point that we just bought everything so we could just get out of there. She made all these collages that we specifically told her that we did not want but she replied, "I have to make all these." Out of the 20 photos and one of those is a picture of the floor, we only sent out and hung up one photo. We even bought the discount to come back, where you don't have to pay a sitting fee just to get the lady to leave us alone. read more