Impossible to get help from employees. My husband and I stood by a locked box with pet shampoos and medicine in it for 20 minutes waiting for someone to open it for us. Spoke with over 8 workers and none took the time to find someone with a key, even when they said someone was coming. You'll find your basic essentials here but everything is typically scattered and there is little to no customer service. Would recommend going elsewhere. read more

Walmart Supercenter - the inside of the store - Grocery Near Me - Antioch, Tennessee

It's a shame that this Walmart has the reputation it has but I can see why. Discriminating against someone with a disability over using self check out is crazy work. Then Terrell or whomever he wants to be today was very rude stating he's the store manger. Hes "it" he's the "one". Sir what does that even mean. And then everyone is so secretive about who the manager is like they work in the CIA or something. read more

Worst costumer service from the " receipt check lady" It all happened Thursday 18 at 12 pm , I went to the store with my Dog he's on training to be a emotional support dog, and the lady in the door , Told me with a really bad attitude and almost yelling at me " you can't bring that dog in" I know my dog maybe not look like a service dog but that's not the way you should treat a costumer , there's is another ways to say things to people? read more

Find customer service very lacking, if they'd just act like the cared a little would be nice.

I had a pharmacy employee stick her ENTIRE HEAD inside my car, during the pandemic, when she delivered my medication she in the parking lot. A few days later, I was diagnosed with viral pneumonia. I was sick for weeks! I couldn't get help in the fabric area, so (after years of this treatment) I picked up their phone myself, dialed the pharmacy, and asked them to send someone to help me. It worked! ;) Most of the employees here ARE trying pretty hard. I saw a teenage guy faint behind the counter. But the store isn't managed well, and some of the customers are beyond shady. It's basically the sixth circle of hell, because their are always long lines, as they refuse to staff the clerk checkouts properly. Come on, Walmart- I'm sure you have a few bucks in your pockets already to put more staffers on, you greedy corporate pigs. Lately I've been going to the one in Smyrna- much nicer. read more

absolutely the worst customer service and mismanagement. store is always a mess and their manager on weekends needs to find another job, he's terrible. flowers up front and outside, no price, no tag and no idea what to do. it's the front end manager you should know your front end at least! never returning to this one unless i'm dying read more

No speed bumps, people always speeding. Put in some speed bumps I'll add 4 stars, it's that simple- parking lots with pedestrians need speed bumps. read more

Had to go through the mess of purchasing a primo water jug, being told at the door that the "price didn't seem correct". Forced to hike to the customer service only to be told that it's correctly priced! And that I should go through the other door! Only to be stopped again because the customer service person forgot my receipt at customer service. What the hell is this?! Why do I have go through all this BS just for some fruits and a primo water jug?! read more

Walmart has the "WORST" customer service in history! How do you have one register open and only self checkout available with all these customers in line?! Some customers don't even know how to use self checkout! I have never in my entire life seen such horrible management! read more

No one works here. No one helps. Waiting 30mins at sporting goods and everyone just keeps telling me someone else is coming. read more

Walmart Supercenter - Picture of no one ever working. - Grocery Near Me - Antioch, Tennessee

It's funny how much Walmart DOESNT EVEN care about the service in their stores!!! To the point...why complain? You pay somebody to STAND at the back door, yet nobody to run the register at lawn/garden. It takes 2 people to monitor self check out, even though only half of them are open. You have 3 registers open, and pay 2 people to stand up front to watch over them. It's Walmart, my standards should be low. However if y'all are wanting to cut labor costs, you should just get rid of the people that get paid to monitor everything, AND STILL only employe the 3 cashiers. read more

Won't let me Give a negative review but this location sure deserves it. While my wife was pulled to the side at this store, we walked in and to the service counter to make returns. Never went into the store to shop, and then said they needed to review footage. They told her she needed to review all footage of returns over $20.00. Lmfao. In the mean time we watched a guy return a TV who walked in right next to us without an issue or any footage review. read more

I placed a delivery order yesterday to be delivered yesterday 7/17/22. My order never came it is now 3:08 pm 7/18/22 and my order still says delayed. I've called the phone gets disconnected. I called the help department and all they say is they are slammed high volume blah expect your order by the end of the day. the last time I placed a pick up order and I sat in the parking lot for a very long time. My thing is if you guys are short staffed or whatever the case is put a stop on the website where no more orders can be placed for that day if service or push it out until they get caught up. Because this makes no sense. This is wack! read more

I was trying to buy a tablet for my mother but there's no one can help me. They said they don't have the key for it lol. I'm really disappointed. It's a mother day and Walmart doesn't sell an electronic!! read more

Walmart. What more can I say? I've been to this one a few times. Each time there's always a lack of cashiers & an overall messiness to the store. I don't shop Walmart a lot, but when I stop here, I notice that the place looks just messy. I don't know if they don't have people that clean the floors at night or what, but it looks dirty. The items on the selves are always disheveled. I don't think they've got enough employees to clean up the aisles. The lawn & garden didn't have that much in the way of plants. The staff are friendly enough but this Walmart isn't that great. read more

Walmart Supercenter - Grocery Near Me - Antioch, Tennessee

I kept away from this Walmart for a year and a half because it had, hands down, the worst customer service of any WalMart I've ever been in. A friend talked me into giving it another try. I went once and it was not horrible, with empty spots on the shelves and checkout lines that were too long. Today I went back to see if this store had really elevated itself to 2 stars. Nope. I needed to return a WalMart-brand product that was subpar. Even with very low expectations, I was shocked to see how long the line for Customer Service was. At least 20 people. So I went to leave. At the exit on both visits, the greeter wanted you to prove you're not a thief by comparing your receipt to the items in your basket. What - they're not frisking people? I don't like anyone assuming I'm a thief, so I just walked by and no one said a thing. So this security effort is both ineffective and degrading. If I really need to go to a WalMart, I'll drive far out of my way to go to a different location. read more

Walmart Supercenter - The line for the customer service counter. - Grocery Near Me - Antioch, Tennessee

Nearly 50 check out lines but they only ever have 2 or 3 open. They are really pushing the self checkout so am I gonna get a discount if I have to ring up my own purchases? You can never find an employee whe you need one and on the off hand chance you do, there's a language barrier. read more

I leave a one star only because I can't leave zero... I had an employee who was "shopping" for curb side. He literally HIT MY ANKLE with his shopping cart. It was hard enough to break the skin on my ankle even though I was wearing sweat pants and socks! I was never asked if I needed anything or if he could do anything to help me the only thing I was told was "sorry." The word was mumbled and they didn't even make eye contact with me. read more

One of my favorite Walmarts. It is much larger than the one nearest to my home. I know many people say Walmart is Walmart..well YES it is..and one of the BEST things about Walmart is NO MATTER where you may be in the United States, all Walmart stores are laid out the same way (some via reverse) but mainly ALL THE SAME..so you know EXACTLY where to go when you are shopping or in a hurry.. I LOVE THIS... You don't have to wonder around and say WHERE???? or ask for help.. I know this was done on purpose...which was very smart.. We went here for some Halloween decorations for Noel's decorating tomorrow and she is also perfecting her "Rosie the Riveter" costume for Halloween.. While there, I bought stuff for dinner tomorrow night and I also picked up some not so much needed..but WANTED... I love this particular Walmart... read more

Im sick and very weak on portable o2 canister and didn't have a motor cart available had to walk over a 100 yards to the farthest entrance then gave me crap because I didn't go farther to go through their entrance shoot and didn't even care that im handicapped on o2 i yeld at them and said no. Then on way home i went to exit nearest to my car and IT WAS FUCKING LOCKED THAT IS A FIRE CODE VIOLATION AND MADE ME WALK 100 YARDS BACK TO ENTRANCE AND A 100 YRDS BACK TO MY CAR. I WILL NEVER GO BACK TO THIS LOCATION AGAIN read more

It's Walmart and it's in a low income area so be prepared to go in the grocery section and not see many of your favorite items on the shelves because they sell out of it a lot. They keep their shelves neat I will say that but man! The stuff goes so fast. You're better off going to Walmart in the morning, not even joking. Any Walmart from Harding Place to Antioch, you gotta go in the morning. On their slowest day. (Whatever day that may be). read more

Horrible customer service from the manager. Had a concern about the material in the crafts department, pressed the help button no one came, after ten minutes went up front to pay. There I was told I had to go back and get it cut and measured. I explained no one was there doing their job and I pressed the button multiple times. She did not care and was no help so I paid for the things I had in my buggy and went back to the crafts department to wait another 30 minutes. Even had multiple staff try to help with no luck. Ultimately had to call the store my self three times to get them to page for some one. I will never shop here again read more

Worst store you could go to, horribly managed and rude employees and customers. Save your time (hours) and go to Kroger or something.

There are a few things this store has going for it. It's open. It has a fair inventory. Their prices are fair. It has a LOT of registers. It had a few things NOT going for it. Very few employees. The few employees there are NOT helpful or friendly. With all those registers that they have there are very few open! Almost forgot - There is one more thing good about it. It has an exit that I think I have gone through for the last time! Overall, this is a truly pathetic Walmart! read more

Went to the Walmart on Hamilton church in Antioch,Tn today to pick up a few things for my dad, not much, 2 cans of tomato sauce, a loaf of bread, 4 gallons of water, and a pack of chicken. No appliances, to television, no gaming console, nothing that should have required that I show the elderly gentleman by the door my receipt.Litterally 3 small bags and 4 gallons of water, and I did not self check out, I was rung up by a cashier, so what prompted him to stop me and ask for my receipt and tell me that he wanted to make sure I paid for my items? Could it be that I am a 6"5' black man? Get is together Walmart, it's 2020, hire people who don't discriminate because of skin color read more

I'm sitting in a stuffed chair in sporting goods waiting for 25 mins. Already asked customer service to call someone over the intercom. They said they would but 10 minutes later and I still haven't heard the announcement and no one is here. It actually would have been faster to drive to another store than wait here. This place sucks. After I talked to the lady in the sewing department, this dude named Donald showed up and was so awesome I decided to give 2 stars back to my original 1 star review I had given them. read more

Walmart Supercenter - No one here for 30 mins. - Grocery Near Me - Antioch, Tennessee

I wish I could leave zero stars. This is the worst place on Earth. The staff is horrible and rude. The management is a joke. They probably won't have what you need and you won't be able to find anyone to help you. They only have one, if any, checkout lanes. You will more than likely have to use self check out after waiting in line for at least half an hour. They will also treat you like you are stealing, as if they do not trust you to do the job of a cashier. If they do not trust people to do the job that they never applied for then they need to hire cashiers. I do not stop to speak with the "receipt checker" as it is not required. It is simply not the job of the customer to comply with your incompetence in managing the store. I'm surprised this store is still open. I would not recommend shopping here, even in case of an emergency. You are better off driving up a couple exits to a competitor even if you have to die trying!!!!! read more

Beware! Do not give this store your business. I have opened an ethics case for discrimination. The manager and customer overall by everyone I interacted with was disrespectful and the experience was humiliating. They lied to my face and said they have a policy to review footage of any return over $20. However I saw person after person next to me returning items with no review of footage. I had a receipt they didn't even try to scan before they assumed I was stealing. It was a horrifying experience for my daughter, which left her scared and confused. I had to have a very unfortunate conversation with her about people not always getting the privilege of innocent until proven guilty. We were assumed guilty until proven innocent. I kept asking the manager why and she kept saying it was their policy. But saw in real time they don't treat all their returns with the same disrespect. read more

Worse Walmart ever.... 2 cashiers lines all backed up worse managed Walmart I have ever been to and when I asked for a manager person In yellow vest I got ignored and than they mummed I dont care... really? read more

Dirty, unorganized, hell hole. The Grocery shelves are perpetually empty and no one working the floor speaks English.

Terrible. First, the lines are always ridiculously long. I had hoped the installation of self-checkout kiosks would resolve some of the waits, but they really haven't. It is difficult also to find help. During a recent visit, my 3 children and I ate in the McDonald's in the store. There were three Walmart employees on break and were cussing non-stop. I could not find a manager to take control of the situation. When I notified Walmart CS via online, they told me to return to the store and seek out a "salaried employee." I am disappointed every time I set foot in this store. read more

The WORST AND I MEAN THE WORST CUSTOMER SERVICE I HAVE EVER SEEN...RUDE. Disrespectful and that's being nice. The past 3x the cashier rang up some thing 2x once I seen on receipt once she cashed me out I then had to get in another line to get my $$ back which I was late 2x out of 3 due to this. They never are stocked on products.. and I don't believe any one says HELLO MAY I HELP YOU. Once again this is why America is far from great. You signed up for a job...try real hard to pull it off. read more

Will NEVER return. Purchased a movie out of the $3.74. Bin. It was "A Christmas Story 2" Walked out of the story realized I had meant to buy the first one. Walked back in for a return. Waited fifteen minutes in the customer service line only to be told in passing by the manager Abby who couldn't stop for a minute that it was a Christmas item and it couldn't be returned. She refused. And was SO incredibly rude. I've never experienced such poor customer service. And there were three other customers she did the same thing to. I don't understand how she doesn't have a job. read more

When to Walmart on Hamilton Church in Antioch, Only 1 check out was working, The manager was checking out a person and about 4 of us got into her line, and she informed us "she was closing and that we would have to go to another check out???????? I ask her where? there's like 12 stacked back in the One register that was open, she informed me she wasn't suppose to be checking out customers, she needed to circulate " what the hell?????? No she needed to be doing her job and opening other check outs. She was VERY RUDE!!!!!!!!!!! and was talking smart to the customers........and giving out very ugly looks (like just staring and glaring at you)........ NOT GOOD read more

I arrived to the Walmart Auto Center at exactly 12:50. I got to the receptionist at 1 asking for a headlight restoration. They told me the wait was 2 hours, which was fine because they were busy. I ended up waiting 4 hours and they finally told me they accidentally skipped over my car because the guy that does headlights does it Monday-Thursday. This really pissed me off because I waited so long and I was only in town for Labor Day weekend (I go to college in another city). I wasted 4 hours of my short weekend for nothing and they didn't even compensate me for anything. The guy (Anthony) got a smart mouth when I was upset about the situation. What do you expect? A normal human being would be mad too if they had to wait for nothing. read more

I love this Walmart!! All of these pesky complaints are just that.... pesky. All stores have some empty shelves because customers like those products and just so happen to get there before the complainers. Also, for those of you that return item should check the website for the rules regarding returns. They are different for some items and departments just like other major chains. Just because you want to exchange it, doesn't mean the customer service person can risk losing his or her job to please you when they have rules to follow. How do I know these things? Because I have been in all of your shoes and I never griped because I didn't get my way. Also, I worked on a complaint department and received real complaints. Sometimes these ratings are not fair to the store or the employees. It was stated that it is in a low income area. Unfortunately that is why the security has to check people and those who let some go by are probably afraid of sites like this. I always offer my receipt to the greeters and security to help them and that way I don't feel like I am targeted and I make their jobs easier and less stressful. Granted I don't live in this area but when I come to Antioch, which is often, I love coming here. The people are friendly so maybe we customers ought to be a little more friendly. No matter what kind of day we are having. I never liked getting yelled at so I make sure I don't yell at people who are trying to help me. My suggestion is if you think check out is slow at night then go earlier in the day or afternoon. All Walmarts have limited staff after certain times at night. Believe me, here where I live I have 3 to chose from depending the direction I am going and all of them close registers down and have less staff scheduled at night. I just suck it up because I choose this time of night to come shopping. To all I want you to be blessed and have better days ahead. read more

Employees don't speak English. Other employees don't know where anything is. 1 cashier open. ALL self-check outs no working. There was nothing on our list that we were able to find after walking around for 30 min. Horrible experience. 1 star because it's making me. read more

Well I have to write an update for this miserable pit. I had the option of filling out a survey this time, but there was no option to enter comments. So I had nowhere to tell anyone that I waited in line for 41 minutes. FORTY ONE MINUTES! That is ridiculous! How does that even happen?! I went much later than I ever run errands. I found out late that there had been a family emergency and I was going to have to leave town first thing in the morning, so I went to Walmart about 10:30 Saturday night. Don't do that. Seriously. Don't. I did all my shopping and when I turned the corner from the grocery area, seriously considered leaving my buggy there and walking out. Had it not been for the family issue, I would have. And felt great about doing it. There were two registers open, both in the middle of the gigantic row of registers. The line I first ran into curved back from the register, past cosmetics, and into grocery. I got in that line and tried to see how far the other line went. It curved just as far in the other direction. Fabulous. I've always wanted to pull an all-nighter at the Walmart. In order to spare you a long-winded diatribe, I'll make a long story short: I waited in line for 41 minutes; a gentleman in line behind me went and found a manager who said there were two lines open and that was good enough; when I finally got to the register the cashier inexplicably stood there for four minutes (I looked at my phone) without ringing any of my items and without telling me why; once my order was fully rung up but before the sale had been finalized, someone else walked up to the register and voided the transaction for no discernible reason and it had to be re-rung from the beginning. Once again, I understand that this is Walmart. I'm not expecting Nordstrom-level customer service when I go in here. However, I would like to be treated with respect. The way customers are treated at this particular store is a little extreme. I've been to a lot of Walmart stores in a lot of places in a lot of states (and countries) and this is by far the worst I've ever been in. Diatribe over. Thanks for listening :) read more

I'm so sick of going in this store and they only have 4 registers open and you have to stand in line forever!!! Customer service is not friendly and sometimes are down right rude!! Just getting in the store is just a chore. The parking lot traffic goes in forever! I have chosen to go across the street to Public's instead. It's easier to get in though the parking lot of the people are much nicer!! I will pay more to not have to go to Walmart. I hate the place!! This is not counting the time the man shot himself at checkout because he had a loaded gun in his pocket. read more

Here they r again. Whole section on rack of shorts for 3.00. They didnt ring up for that. Girl checked price. Showed her rack. Still didmt give me for 3.00 so much hate. She asked manager too. Sloppy ol walmart read more