To say this store is disorganized is a major understatement. They may seem under staffed, but the…read moreemployees who were working that day were off doing who knows what. My wife and I walk in to do a Passport photo. There appears to be only one male worker in the front, but he has a few customers looking to check out at the front. He uses the overhead speaker system to request assistance in Photo. He helps a few customers, while we wait in photo, and then he makes a second announcement when he can't step away from the register. No one responded to either request for assistance. He finally has time and proceeds to help us. Photo is taken, first kiosk he uses to edit the photo stops working and he has to move to new kiosk. He has trouble loading SD card onto second kiosk and then he can't find the photo. I found it for him. He edits the photo and then sends it to the printer. As he tries to print the label for the order, he is locked out and needs a password reset. So he calls for a female (likely Manager) to assist over the radio (CB radio). She doesn't come to the Photo center. We wait 2 minutes and he radios her again, still she doesn't respond. Another female employee in a plan shirt (no Walgreen logo shirt) and she offers to assist but then states she is locked out and needs a password reset. At this point a Passport photo has taken over 15+ minutes which includes waiting time. A male employee, who seems fairly tech savvy, enters the photo center and he is able to login and check us out. This store is one of the worse I have seen. I understand there are staff shortages, but when an employee asks for assistance 4 times, and no one responds, that is either their own refusal to assist, or they were busy doing something that they couldn't stop by policy (unlikely). I looked at the rear mirror that helps you see the backside of the store and I couldn't locate another employee anywhere so they must have been in off the main floor. To top this entire experience off, the passport photo take is borderline non-compliant, but we will only find out if the Passport agency notifies us it cannot be accepted. So we spent 15 minutes to get a passport photo and my wife's Passport application could be rejected simply because of a poor passport photo we paid $17 for.

Who do I contact with a complaint about Walgreens Pharmacy in Augusta?…read more I called them on Tuesday to have a prescription transferred and they said it would be available on Wednesday for pickup. My husband has stopped in every day and they keep telling him come back the next day. Bad enough they had me on hold for 25 minutes when I called, but they told me they had it in stock when I called on Tuesday. Liars. Now they are saying come back Monday. This was a total waste of time. I wouldn't use this pharmacy again if it was the last one left.

Nice clean store. One of the few open on Christmas Day. We were very thankful as we needed OTC Cold…read moreand Flu Medicine! And of course some holiday candies to help me "feel better" too. The staff was present, productive and helpful. I was nervous whether or not they would have any medicine given the news and they had plenty of supply/options for us to choose from. I'm very grateful for the staff and this location. Thank you!

Pharmacy lost my prescription and then when that was finally straightened out they didn't have my…read moremeds in stock. Meds not in stock is a frequent occurrence. What was the company thinking when they closed the other CVS in the town? There is just too much business for one pharmacy to handle.

Again, the China Pharmacy has come to our rescue. After 7 attempts to get a prescription filled…read morethrough our insurance company's mail order company, and needing an emergency refill twice from Hannaford, we finally gave up on mail-order for that RX and stayed with Hannaford. Each time we call, the service is excellent, ideas for overcoming issues are reasonable and helpful, and our prescriptions are filled quickly. The pharmacist and assistants are always positive and caring. It is always reassuring to talk to people, and not have to wait for long periods of time only to discover that the virtual assistants are not in service, and the computer service that is recommended is not working. I sincerely recommend the China Pharmacy for your medical needs. Lydia B.

I normally used go here all the time prior to yesterday. With this new pandemic and with no one…read morerealizing how masks work, this place is a place to avoid unfortunately. I had to pick up my husbands meds and went in with a mask. They DO NOT require masks at all and about 75-90% of the people in the store did not wear one. I walked by 2 men stocking shelves and both had masks under their chin (not covering mouth or nose). I stood in a line at the pharmacy in back of a woman who was sick and coughing with no mask and her hand full of cold med, no one asked her to put one on and she coughed without bothering to cover her mouth as her arms were full. It was the grossest experience walking up and having to sign the same thing she also touched with no sanitizer or wipes anywhere. There was a sign on the door asking people not to bring in reusable bags so you only get to use the plastic ones they give you. But that's it. The important precautions that work (mask and social distancing) are NOT in place nor are they enforced. I have a husband who has emphysema and one kidney. The risk just from me picking up meds was unreal. I am definitely using another pharmacy and grocery store that takes precautions seriously and knows how masks protect others and not the person wearing them because this was so dangerous. I wanted to shop for food but after the pharmacy, I just left. If you care for anyone you love, don't bother going here. This is the closest store to me and the nearest other one is a good 45 min drive. I'm unhappy but if I have to travel that far, I am going to. This was unreal.

Fantastically helpful and friendly staff. We had a series of problems, all of our own making, and…read morethey could not have been nicer or more accommodating. Highly recommended!

I like this store a lot! The staff members are super friendly and helpful, but not overbearing…read more The store is well stocked, clean and organized. We found everything we were looking for and my little nephew found more than I was hoping he would find LOL, M&Ms for the win. The self checkouts were all working! That's the first from the stores I have visited in Maine. The process is super easy, there was a staff member nearby and jumped into action quickly when the customer next to us accidentally scanned an item twice. They were friendly when helping and didn't seem bothered. There is plenty of parking and it was clean and well lit. I highly recommend this store for your retail, pharmacy and vaccine needs.

I never do reviews but this one is a must!! Erin Nalpa is the pharmacist at shaws/osco pharmacy on…read moreKmd Waterville maine and is hands down as good as it gets. She is allways smiley when talking to her customers, no matter how busy she is she makes time for everyone and if any problems arise she goes above and beyond to help you get thro the process. I am lucky enough to have her as my pharmacist and know I am in good hands. That's a feeling you can't pay for at times and it's something she provides without a second thought. I hope you see this Erin Nalpa. You deserve this review and so much more. Thankyou for all you do!!

One of my favorite places to go... They usually have a good selection. I always check their flyer…read moreand they have some great sales going on weekly. They usually beat Wal-Mart's prices on many things if you get them in sale. The staff is very friendly and helpful.