I have always favored this Walmart Store but after being a loyal customer for 13 years i am never going there again. As i was leaving the area where i had paid for my stuff, a woman stops me and demands i show her my receipt. She scans it, but instead of thanking me and letting me go, she decides to try and scan the toiled paper i had just purchased. ($10) !!! It took her a while to be able to scan it.... I found the whole scene rude and offensive. I regret not having returned everything there and then. This was supposed to be a nice friendly store, now there is no greeter and instead there is a person stopping you and making you feel like a thief while she verifies your items. Shame on you treating customers this way, we deserve better. read more

I do like going to this Walmart because the employees are friendly but being into electronics, a young critic and a grocery employee myself I noticed 4 main problems. 1) When I asked if my CD that I bought online if I could pick it up they made me wait 30 minutes0 they came back and said they do not have it. 2) A year later I ordered a DVD online, once again no item and a long wait. I'll go to somewhere else for my highly wanted items. 3 )The time it takes for my groceries to be checked-out is not favorable. 4) When I go to (literally) anywhere I like accidents to be taken care of relatively quick. I don't want to slip on spilled milk, water etc. read more

I understand that we are living in crazy times, but don't have posted hours for your Vision Center and then tell me they aren't open at all. That is so frustrating. Update the hours online and take your sign down saying they are open every day for limited hours. read more

I have shopped at your store since opening. I'm giving Marta in the bakery a 5 star review due to the fact that she went beyond her responsibility. I'm very pleased to what transpired and you'll are very lucky to have her. Keep up the good work! read more

The face lotions are now behind a locked door. They have a button to press for assistance but no one shows up to assist you. Even if you press it over and over. I don't understand why $5 face lotion needs to be locked up. Can you take the cheaper items out and only lock up the expensive products? Makes no sense. Or have an employee present to help open the door so customers don't have to wait long periods of time? read more

The very rude woman at the exit door has approached me twice in the past two weeks, demanding to see my receipt for a carpet mat ($1.88) and for beer (I'm 65 years old). Disrespectful, no customer service skills at all. I asked why she stopped me the second time for the beer, she said in an unfriendly and condescending manner, "you have to be checked to make sure you paid for it before leaving the store." No smile, very demeaning attitude, she needs to be removed. I am former law enforcement and Corporate Security Director for a large company, not good loss prevention policy and terrible customer service. I will go elsewhere. read more

I love going to this Walmart. Everyone is very friendly and always answers my questions. Yes, they might always be busy but that's good. It means the staff is doing something right. Customers are always coming back. I recently went to toy department looking for a Christmas gift and the department manager went above and beyond. Even when I asked her questions about other items in the store she would show me where they were and if not she would ask. Very nice store. I will continue to shop there while I live in Colorado. read more

Eric in the tire and lube is awesome! I went to southlands to Buy oil after getting an oil change in parker 2 days earlier because I had an oil leak. Eric got me the correct oil and then looked under my truck to see why I was losing oil, turns out parker didn't tighten the filter down all the way. He took care right then. I'll only head to southlands for vehicle maintenance after this, thanks Eric! read more

Friendly location, clean, enjoyable customers. While this is still a Walmart and expectations shouldn't be held high, this is certainly one that stands out from the groups read more

I love this Walmart. I come here all the time and today Kyle W. helped me get some big furniture out to my car. He had a huge smile the whole time and was courteous and funny! We even got to talking anime but he hadn't seen Akira yet! Go see Akira, Kyle W.! read more

I was at customer service returning something when a lady came up and told the employee that her little boy had gotten sick in the bathroom and it needed to be cleaned up. As she walked away to help her sick child, one of the employees said, "Well if people weren't such animals, they would use the bathroom correctly." ARE YOU KIDDING ME??? A little kid got sick and couldn't make it to the toilet in time and you're calling him an animal?? I really hope that you never had kids, and if you did I pray that they weren't abused by your terrible self of a human being. You should be fired. Walmart needs to seriously look at how employees treat their customers. I'm never shopping here again. read more

So I'm 100% sure that all Walmarts are24/7 even Yelp and the door says so yet I was just there and the doors are locked. The convenient part about Walmart is I can go at any time of day so this was very disappointing and a waste of my time. read more

I just retuned two five quart gallons of motor oil and two motor oil filters for having to deal with the receipt police Isabel on Monday afternoon and I'm planning never to come back, this has never happened to me at any auto parts or grocery store read more

This Walmart always has very long checkout lines and rarely opens more than 4 or 5 lines. Even during the holiday rush. Plan on at least 20 minutes to check out. read more

Currently they are remodeling but honestly my opinion still wouldn't change much since even before they started the remodeling process it was super slow inside. There's a lack in selection on items too. Was looking for a facial wash by dove and they didn't carry it which doesn't make much sense since every other Walmart does. Other than that the staff is pretty friendly but that's about it. read more

I can usually find most of my household needs at a decent price here. I tend to frequent Target but this is the only Walmart I go to. It's the best out of all the Aurora stores and worth my 15 min drive to Southlands. read more

Love this place it's always kept clean and I hardly ever see the average Walmart weirdos who work there everyone is nice. When ever they have promotions and deals going on the make it easily aware of what exactly is going on. I recommend this Walmart compared to many others read more

Yeni in the Fabric Section is so incredibly helpful and friendly. I come here all of the time and honestly she really stood out as an employee! read more

We were in line for the self check out and it was past midnight, so there was some commotion coming from the guy next to us. Well, I guess he was trying to buy alcohol and the attendant was being stubborn with him so he asked politely for a manager, in which she responded with attitude. The manager came and he kept asking, "since when was this a rule? Why isnt this law posted if it's really a law??". The manager responded," I'm not gonna waste my time looking up a law. You live in Colorado and if you're old enough to drink, you should know the laws. It's not my responsibility". I'm old enough to drink and never in my life knew that is was a law that walmart cant sell alcohol past midnight. This interaction has nothing to do with me but hearing how this polite man was treated by Walmart staff, was in other words really disappointing and just plain rude. The rule SHOULD be posted for EVERYONE to know. Drinking is not like driving, we don't know all the rules/laws about where we can and can't buy alcohol from. I looked it up and it is indeed a law, which I just learned after tonight. However, I think places should make that clear to customers and not have attitudes about it :) this Walmart always a snotty and sassy staff, I would never usually come here but I needed a store that was open. Stupid walmart read more

If I could give them 0 stars I would. The auto center there has THE WORST CUSTOMER SERVICE. EVER!!!!!! I had custom ordered Falken Ziex 950 a/s tired for my 2009 Honda Accord a few months ago and had issues with the order. They had told me they would take 2-3 days to get in which was important because one of my previous tires had a nail in the side wall and I wasn't able to drive it without worrying about the tire. 2 weeks went by and no calls no anything. I had called them on my own and they then said they had the tires in and to come down and they would handle it right away. I get down there and no one knows what was going on, after 30 minutes they had told me that no one ordered the tires and that I would have to wait ANOTHER 3 DAYS!!! Seriosuly?? I was really upset but the workers didn't apologize or anything for their mistakes. I was extremely calm with them for wasting my time. I came back and bought all 4 new tires from them. Now a few months later I had gotten another nail in my tire and asked if I could get the tire replaced as per the warranty they had mentioned. As I had understood it they had the same warranty as Discount Tire or wherever and they would replace it. I called them to ask about it and they had put me on hold for over 30 minutes until I had to call back the 3rd time where I got the pleasure of talking to the incompetent rude manager who went on to tell me that I hadn't purchased the road hazard warranty and that I would have to pay full price and installation for a new tire and there wasn't anything he could do. I never complain about anything and I myself manage a business and I expect the same customer service I give my clients. NEVER COME TO THIS SHOP, unless you're ok with getting shitty service. read more

I am so sick to death of Walmart's groceries to go website. I cant believe for one minute they actually care about their consumers. I have been trying to amend a grocery order for three hours and the site is still down??? What Gives... Then the bitch who answered the phone basically said I was crazy and had the nerve to hang up on me read more

After a re-order and another two weeks, I still don't have a playset. Following the tracking on Walmart's site for the second order again showed that it arrived and was processing in the store. After three days in this state I called the store to see what the issue was. Again, after spending 30 minutes on the phone getting passed around from person to person I was finally put in contact with someone. I was informed that the package was in the store, but it was damaged. I drove to the store and damaged was an understatement. One of the two boxes was completed mangled with parts hanging out of it that were marred with several black marks. Someone had use shrink wrap to attempt to contain the contents, but there was no way I was going to accept that package. The manager I was working with refunded my purchase and this will be the last time I EVER order on-line with Walmart. I ordered a playset from Amazon in spite of the higher cost and will hope for better results. read more

Long lines at the cash register. It seems like half the grocery carts have bad wheels. The prices of items are not low enough to reflect the condition of the store and not hiring enough wor read more

DO NOT ORDER ONLINE ITEMS AND HAVE THEM SHIPPED TO THIS STORE!!! Worst idea ever. We ordered an item only available on their website and had it shipped to this store a month prior to our kids birthday so it would be ready and we could put it together in a timely manner. Well the truck it was on was delayed. But when it was shipped to the store not one but TWO different managers( one named Kelsey and the other one didn't have a name tag on to identify her) both stated that the system says the item is in their store but they had no idea where it even was. Both people took a grand total of 4 minutes to go to the back to look for it before giving up. Wow great customer service, not!!! Two managers wasted my time because they didn't know where the hell they put our item. We still don't have the item and they won't take any more time to go look for it. Should have ordered it from Toys R US and spend the extra $100. At least it wouldn't have been lost but incompetent employees!!! read more

Bought a 40" HD Samsung TV at this Walmart store recently only to find out Samsung TV's are engineered so the owner cannot program a Direct TV, Dish or Comcast, etc. remote to the Samsung remote in order to turn the TV on or off. This not necessarily Walmart's problem, although they should inform prospective buyers of this faulty engineering . It is Samsung's problem and prospective buyers of there TV's should be made aware of this fault. I'm returning the TV, keeping track of one remote is hard enough, let alone two for the same TV. read more

Went 7am in snow to be first. 2 "mechanics" on duty. Needed tire rotation and oil change on our 2 vehicles. Took an hour and a half to change oil in both vehicles. Then told us wife's car has bad alignment and couldn't rotate tires because of liability issues. My wife would CERTAINLY tell me if her car was pulling to 1 side. She says its fine. Then told me my truck had a stripped out nut and couldn't rotate tires because of liability issues. Walmart stripped it when they put new tires on. They even noted on original tire purchase receipt for 8 new tires last year that the nut was stripped, but got it off to put the new tire on. One mechanic told me I had an attitude problem. My attitude is now "screw walmart". Incompetent and lazy crew and asst. manager DJ. I spent over $1,000 dollars on tires last year with road hazard and free rotation for life. Now, they don't honor their commitments. You would think the 2 mechanics would do oil on 1 and tires on other. Nope... That's why it took 1-1/2 hrs. to change oil. Southlands Mall, Aurora, CO not San Francisco!!! read more