Lousy customer service. Asked to speak with a manager they could not locate one. Asked for his name all they would give is "Robert" Stood in check out for over 20 minutes with frozen food with one checkout line open. This place has absolutely horrible! Empty shelves and 30 people stocking and blocking isles. One star is 2 stars over the rating they deserve read more

Literally THE WORST Walmart. Their online grocery orders are always wrong. Always getting charged for things that's not in the bag then they'll give you a $10 credit that doesn't work. I've asked several times to speak with a manager and she would not come out to online groceries. You are better off going to the one in Frisco read more

I love a brand new Walmart! So clean and sparkling. Everything in it's place, every register open...ahh! I'm sure it won't last long, but it's nice as of now. This isn't my normal location since I don't live nearby, but it's en route to my school in Denton. It seems a little unsafe to get out of since there aren't stop lights yet (unless you go all the way down by the new Whataburger. Hopefully they're get some up and working soon. Cars go 65+ on 380 so I hope everyone takes extra caution. Other than that, service is friendly. There's a Subway inside. The produce looks great, I did a little grocery shopping and I seen much healthier options than I've seen at my normal location. Picked up some non-gmo, vegen fed chicken burgers. Pretty tasty, usually have to head over to Sprouts or Whole Foods to find such things. Overall, Walmart's are Walmart's....if we hate em' or love em', we'll probably still go to em'. read more

While it's easy to be critical these days of performance, I'll say that the store has a reasonable in stock position in the face of supply line shortages. The strengths are hard line products and grocery. The weaknesses -drug over the counter in stock position. I'd open up the space for more facings of top selling items in that area. read more

This has to be the worst Walmart!! Spend the extra time and go to Aldi or Kroger. The shelves are always bare- especially the yogurt aisle. I think I have to give a rating so will give it a one but it needs to be zero. read more

I usually hate going to Walmart (SERIOUSLY, like I would rather get a root canal with numbing), but this one is so different. The store is very clean, organized and most importantly the staff is very friendly! I did have an issue with one cashier, (one item was ringing up higher than it should have and when I told her she said she couldn't change the price and that whatever showed up was the real price.... WRONG)! A quick visit to customer service resolved that issue without a problem. No matter what day or time I go here, it is always a pleasant experience. I live in Denton, but I usually travel to Highland Village or Lewisville to grocery shop for a better experience, but after going here again, I will definitely start shopping here more:) Even their subway is super clean with fast service. On my way out, one of the ladies from the salon gave me her business card and I have been looking for someone who does natural hair who is closer to me (I usually go all the way to Arlington). I will be visiting her very soon. I only talked with her briefly, but from that short convo, she was the sweetest ever:) read more

Me and my wife walked in and were greeted by an older man named Loyd. When he greeted us he looked at me and said HOLA and then looked at my wife and said hello. I was immediately bothered by that as I am Hispanic and my wife is white. I ignored it and continued to walk in. He followed behind us and continued by saying that he was trying to practice different languages and thats why he greeted me like that. Thats when I finally spoke up and told him that is wrong to greet me with Hola and my wife with hello that I didn't agree with that because as a greeter you must greet everyone the same and not racially profile people. I asked to speak with his manager and he laughed at me very loudly clapped his hands and shouted "OH HERE WE GO AGAIN" shouted for his manager. Not walked to her but shouted at her "HEY CRYSTAL HE WANTS TO TALK TO A MANAGER" As the manager Crystal walked over to me he looked at me and told me bye in German. Yes he spoke to me in German as if he was superior in some way. And proceeded to walk put the store entrance clapping his hands and pacing the front entrance. As I'm explaining to the manager what had occurred he walks back in and starts loudly and obnoxiously greeting people as if he's trying to prove some point. I was advised that the manager will let his direct manager know. When I was told that I requested to talk to his manager then or someone at HR level. I was told nobody in that level or his direct manager was not in or available to speak to but that it would be communicated. I then said ok and requested to speak to Loyd to once again let him know. So the manager brought him over and he comes over and in a sarcastic way apologizes for offending me for what he said. I told him to stop there. Because not only was it wrong what he said but his actions made it so much worse. I asked him that how does he think its ok to greet me differently from my wife because I'm brown and she's white. I also told him that for him to shout oh here we go again obviously indicates that this has been brought to his attention before and should've opened his eyes to not do it again. I told him as a greeter you greet everyone the same no matter the color and with him being older than me I shouldn't have to tell him to respect people that he should automatically know that. He looks at me and says "well respect your elders sir" I told him that I give what I get older or not. You disrespect someone like that you don't deserve respect because of your age. I proceed to walk away and he shouts yet again "HAVE A GREAT AFTERNOON AND THANK YOU FOR SHOPPING AT WALMART" I turn back and tell him why he has to continue to run his mouth and he just stares at me while chuckling. To have to continue to shop for what I needed after that happened was very unsettling and uncomfortable. More importantly how he could act like that and not be pulled off the floor by management and immediately corrected makes me sick. I really hope something is actually done about this because age doesn't give you permission to racially profile people then act like their in the wrong for getting bothered by it. read more

This one's my favorite Clean, people are nice. Crowds are manageablelooking I think it's a reflection of the community it serves and that shops here. Folks for the most part are cordial and it's not tget stress filled crazy train to looney town fest that other area walmart seem to be between the hours of 6pm and 11pm. Always find what I need and it's well staffed for her amount of predictable business it generates. read more

Our new Walmart just opened a few days ago and so heavy traffic is expected for a few weeks. The crew are helpful every time I've gone to the store. I hope this is a lasting characteristic, as I already am not a fan of the grocery chain. Produce was FRESH and the cashiers were delightful. Keep in mind, were are only a few days in so everything is still new. Management is seen walking around with walkie talkies to be on hand should problems arise. Wonder how long that will last. They also walk you to wherever dept if you need help finding something instead of just pointing and sending you on your way. Although I think that was just a first day thing. I'm excited to have a grocery store nearby, as Market Street was a bit out of the way if I forgot an ingredient and had to run and pick it up. Can't wait to see what else is being built in the area. read more

I don't normally give bad reviews, nor have I ever given a review on a supermarket or department store, but I just had to say how bad the service was here. The cashier was the rudest person I have ever encountered at any store I have ever purchased an item from. His behavior and demeanor was repulsive!!! read more

Walmart Supercenter - Grocery Near Me - Cross Roads, Texas

Lines are always too long. Never enough lanes open! This is a year round problem, not just seasonal.

terrible, came here for pickup for DoorDash with two customers waiting for their groceries. Have been waiting for over an hour with barely any information given. Will probably have to wait for another hour based on this rate. Would highly recommend not using their pickup service. Won't be returning read more

no one knows what's going on in that store, waited and waited for help, called multiple times, multiple walmart associates walked by, one eating, 2 looking at their phones, and one shopping for themselves. no one cares about the costumer there read more

This place is so slow when bringing out online orders for curbside pickup. I called the phone number 20 minutes ago and I'm still sitting here waiting. Get your act together, people. read more

Don't try calling for info other than the deli or pharmacy you go to the ring forever phone. It won't let post zero stars

Incredibly incompetent and inconsiderate managers. They are relatively young, poorly trained - if at all - and have been saturated in the Walmart mindspeak: WE are WALMART and we do no wrong. The US is tremendously fortunate to have us. And we shall forever abide by our air of superiority - even though we are only one step away from working the night shift st 7-11! Long live our GEDs! read more

I placed a grocery pick-up order for between 2-3 pm but unfortunately my son started vomiting and I wasn't able to leave my house. My father offered to drive across town to pick up my order for me and bring it to my house. He arrived at the store around 4pm. He waited until 5:30 to call me and ask how long it normally takes, to which immediately told him to just leave and that waiting that long was absolutely crazy. He said he spoke with about 5 guys who all asked for the name and said they would be right back out. He also observed many cars coming and going in that time. After speaking with him I immediately checked my account and the app to see that I was still charged for the groceries and it was showing as "picked up" even though I didn't pick up anything. I called the store to speak with the manager who I was told was already gone for the day. She told me she "thinks his name is Mustafa Tovia". At 5pm there was no manager in the store and the employee wasn't even completely sure of his name!! THAT in itself is alarming! I was then told there was a department manager, Grace, that I could speak with, but was then again told she was gone. Finally, Mirena A. got on the phone, I could barely hear her and asked to be taken off speaker phone, but she told me I wasn't on speaker. I'm not an idiot and I can tell when I'm on speaker, but I was going to let that go. She said if the groceries aren't picked up by 8pm then it would be canceled and my account would be credited in 3-5 business days. I told her that was pretty unacceptable considering it was already showing as picked up and asked for the district managers name. She didn't know it but someone else told her it was Kyle Thomas, which I could hear them telling her since I was on speaker. This is the second employee that was not sure of a managers name. Alarming! Not once did anyone apologize for making my father wait over 90 minutes or for accidentally marking my items as picked up and charging me or for just their lack of knowledge about store management and giving me the run around. I'm in complete disbelief that a store can function day to day with these people working there. They have zero clue about what "customer service" is and they will certainly not be getting any more of my business. read more

Why can't all Walmart's be this clean and have staff this friendly and helpful? Is it just a thing in Texas or what? Anyway, on vacation with family I hit up this place 4-5 times in a week. Each time I had a friendly conversation with employees who were happy and seemed to enjoy their job. Keep it up Cross Point. You have lifted the quality of Walmart in my eyes. read more

Clean, newer location. This location is a huge win for everyone that had to suffer through the traffic to go to the one at the Little Elm/Frisco border on 423 or head all the way into Denton. Too bad it opened after I moved away from that area. read more

As far as Walmarts go, this one is the best. Newer, clean, bright, organized. Even on Thanksgiving night, folks were calm and respectful. I'm happy this is the closest Walmart to my home! read more

Lots of selection of many types of items including grocery. Helpful and friendly associates at the various departments, from garden, to customer service, to checkout. Self-checkout option is available which seems to eliminate long lines, which I have not seen here. read more

Packed all of the time! I like that they actually usually have everything I need in stock. They never have enough registers open, ever!

This Wal-Mart is awful. The store is picked over, probably because it's so busy. The shelves are not neat and things are not easy to find like other Wal-Mart's. read more

Well, everyone knows that a Wal-Mart is a Wal-Mart.... But I've always had good experiences at this location. The produce section (an area that in most places usually looks like a tropical tornado juuuuust whirled through) is usually quite carefully kept up. The self-checkout stations are ironically easily manned by two clerks roving around helping customers check out. The store is clean and well stocked. I'm not sure you can ask for much more from a Wal-Mart! read more

So far this new Walmart is groovin' with this chick. Wide aisles and clean floors AND I haven't experienced the crowds. Oh but i did still have to wait in line at check out. Wish the Subway was a McD. Oh well. read more

I love this Walmart. I live in fort worth, but when I visit my parents, I try to visit this Walmart. The people are friendlier and they have a great selection of things they don't offer at the fort worth or denton walmarts. read more

I usually love coming to this Wal-Mart...two days before Christmas and they have 6 of 20 cash lanes open. Guess Christmas was a surprise to them this year. read more

Ordered one-hour photos. Then went to the WalMart after an hour. Proceeded to wait an hour more. Left without the photos as they said there is no one available at the photo center at 7:30pm. read more

This place sucks. They don't train the employees the right way. The lines are long and no one is working

Great Walmart with great customer service! The employees that helped me with my purchase this week were very kind and eager to go above and beyond their usual responsibilities. I was also impressed with how clean store was in comparison to other Walmart stores. read more

Why can't all walmarts be this clean with well dressed employees the dress code is strictly enforced I heard it my self when a manager was talking to a group of new employees no sagging pants thank God read more

My poor friend , a single mom , was told she couldn't check out at 9:55 when she has been at home all week with her daughter - they both had strep. Stay a little longer Wal Mart. Customers matter , remember ? Lousy service. read more

Some of the staff is very nice and I have tried to love it, but it's the worst stocked store I've every been to. Entire shelves are routinely bare and not restocked for a long time. When I go there with a list of common grocery items, I only come home with 75% of it so I need to run to Kroger after Walmart, and one-stop shopping is kind of why people put up with Walmart in the first place. Such a bummer. read more

Worst customer service ever. I hit the button in the electronics section that said click button for an associate to help you. After hitting the button 6 times the phone started to ring. The associate then came over answered the phone and then hung up and walked off. After 5-6 more associates walked by chatting it up and not even paying attention to any customers the phone rang again. This time the same associate answered the phone chatted laughed and then ran off. Still no acknowledgment of me standing there waiting to be helped. Finally the phone rang one more time after about 5 minutes and the associate answered the phone hung up and asked if I needed help. I use to work for Walmart years ago and service to the customer was a valued thing. There where a great company and trained their employees to be outstanding people . I feel as though this is no longer a belief and that the customers don't matter unless corporate is in the building doing a walk through. If you can avoid wall mart and find a grocery store somewhere else. "service the the customer always" my butt! Get well soon Walmart! read more