Got here at 2:45... line of 4 people behind me. Dude behind the register spent 20 minutes trying to figure out how to input my car, address, phone number etc. Meanwhile the "service manager" sat in the office directly behind him not bothering to help the other people behind me. After 2 hours of waiting I talked to the service manager about how much longer? And 5 minutes after that, my car was suddenly in the bay. Like they forgot about it. Waited 2.5 hours for a tire change. Just to find out they weren't even able to do the tire change because they don't carry the lug nuts for the tire? Huge waste of my day. Manager said there were appointments scheduled before they could work on my car but the bay was consistently empty and no customers waiting. I checked every 15 minutes or so to see if my car was even yet. Thank god for discount tire who fixed the issue in 5 minutes and for free. Huge waste of my time.. do better. $80 spent for a new tire in my trunk and my spare put back on. Avoid this walmart auto center. Walmart auto center, Monroe Nc. It appears, since I have done this review on 4/20, 2026, my comment/review has been deleted by Walmart or who ever controls the page. I was also told, that the store manager at this Walmart would be in contact with me, and as of 4/21/26...I have yet to be contacted. read more

I had a very upsetting experience at this Walmart while trying to purchase baby formula for my child. A coupon worked at the register but then started showing an error. The cashier sent me to customer service where a team lead named Josh treated me extremely poorly. He avoided eye contact, ignored my attempts to explain what happened, and made me feel like I was trying to commit fraud. Another team lead told me the issue was "not their problem" and refused to help. I asked to speak to a manager and was initially told they were the managers even though their name tags said team lead. After waiting about 10 minutes, a manager finally came and resolved the issue within minutes by issuing a gift card so I could buy the formula my baby needed. The manager was helpful, but the way I was treated beforehand was embarrassing and unacceptable. No parent should be made to feel like a criminal while trying to buy food for their baby. Very disappointing experience. read more

I spoke with the manager Anthony. I use Walmart+ and the driver stole $75 of my food all the meats and vegetables. He refused to have the items redelivered on Mother's day for me and my kids. So we will starve for the next 7-10 days while I wait for a refund. read more

Absolute worst customer service ever. Never answer phones. Pickup manager was rude, not at all helpful.

This Walmart is an abomination where do we begin. The Pick Up department is an absolute joke. I have only done pick up twice first time I ordered a phone case they said they didn't have it then substitute my order then went to pick it up sat in my pickup lane for over an hour with the excuse being they are understaffed. Then they marked my pickup order as picked up which I never received. Second time picking up sat in the pickup spot for 30 min for 1 item never was able to get it. Talked to an employee said I could come back to get my item. After leaving my item was marked as picked up. Went back to this Walmart to pickup my item. Told an employee of the situation he said he would find the item and bring it. That was at 9 o'clock. 10 o'clock still do not have my pickup. Have to bang on the window just to get the answer from the manager pick up's stop at 10 o'clock. As there are 5 of us with other orders that has been sitting for over an hour. Her response was cancel the orders and reorder them for tomorrow. Her excuse they are understaffed. No they hire lazy people who do not care about their job. Anytime I go to this store there is trash everywhere, things people have opened all over the store. The only register open are self check out which are always packed. The Customer service is always horrendous. This store is absolutely horrible and if I could give this store zero stars I would. People either just go to the Walmart in Indian trail which is a million times better than this Walmart or just start shopping elsewhere. read more

No human checkouts. Long lines. And men's restrooms are nasty. Urine on floor. To long lines

They advertising 24 hours and I'm here right now at 3 am and this bitch ain't even open! Fuck y'all! read more

Walmart Supercenter - It's 3 am!! - Department Stores Near Me - Monroe, North Carolina

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Sandra at customer service was useless and couldn't do what I asked her to do, needless to say don't ask for a money order there Who hires people that are too incompetent to understand what you ask them to do in the first place. read more

I went in this store in Monroe NC M bonday and the code red mountain dew was $1.68 and was out of stock. I come back the next day and it's in stock and went up to $2.28 that's a ,60 cents hike in a day . We ring up our own merchandise, we bag our own merchandise and we pay through a self pay register. You eliminate employee jobs and replace them with self checkout and prices sky rocket out of our budget. Needless to say I took the merchandise read more

I am so tired of how trashy this Walmart is. I'd rather drive to target or Indian trail. This is not the first time I've found stuff in the parking lot, from it being used condoms to needles! And I just don't know what to tell my kid when I find this nasty stuff! I have tried contacting corporate they do not every call me back. They need to hire a company to clean up the parking lot or something. read more

Walmart Supercenter - USED Syringe - Department Stores Near Me - Monroe, North Carolina

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You canceled my order and the reason given was that the items that I requested were [not in stock] which is awful funny, because after we left the pickup lane, we walked straight into the store and purchased the exact same items!!! RIGHT OFF THE SHELVES! We waited for over 20 minutes, in the Pickup area, because an employee said that she would find out from her manager why I could not be located in their system, but she NEVER returned... really GREAT Customer Service! so I checked myself online only to find that my order had been canceled!!!! I received no email notifying me of this, which could have resulted in my time being wasted and a trip all the way to the store for nothing. This was VERY inconsiderate! Plus, I was still charged for the merchandise. Explain that! We were told inside that it's just because your employees are too lazy to go get the orders, and I agree, because I went by several of them who were just standing around talking & 4 were so high that they couldn't even open their eyes (barely) and they wreaked of Marijuana! Not hating on anyone who does smoke, but when you're doing it to the point that you can't even think straight or you get lazy and can't even do your job properly, that's a problem!!!! The level of caring has gone way downhill these days, not to mention the long lines when there are multiple employees doing absolutely NOTHING!? Come On! read more

Always a great experience! In and out so quick with everything on my list ! They stay stocked! Kelly is the best employee I have ran into! Always informative and she has wonderful customer service! read more

if there was a zero star, I would click that. Walmart #0877 will not answer a phone! you can call them anytime and the phone just rings, any department! I'm literally disgusted with the store in Monroe. I called Walmart cares and reported this numerous times, the guy today told me they have had this issue with store for a long time. not very professional to ignore your phone calls. done. read more

Bless it You only have 2-4 registers open during peek hours ...why... you have like 18 registers and you close self check out half the time! Half the staff walks around like they are lost , rude and not even helpful read more

If you are looking for electronics, do not waste your time here. There is never anyone working the electronics section so if the item you're looking for is locked, it might as well be out of stock. Today I waited for 30 minutes for an item to be unlocked. After 30 minutes, I was informed the individual with the keys was on break for another 25 minutes. Just go to Best Buy. read more

very poorly managed store, very few workers, very low on stock and if you want a handicapped cart that works, forget about it. We pay for annual food delivery and curbside pickup, but what good is that when a lot of common cooking items are only available for in store purchase? billy mills read more

Absolute worst Walmart I've ever been too, a couple weeks back I went and all the products on the side fridges were labeled that you couldn't purchase them something along those terms. Today I came and the bathrooms were absolutely disgusting my mom and I couldn't use them and we ourselves had to clean them to use them. This is unacceptable, they left the cleaning cart with supplies in the front when instead they should already be clean and usable for costumers. read more

Have no customer service. Honor your prices and get your shit together. I had a product ring up 3 different prices. Ridiculous!!!

In the very recent past I have tried to get express delivery at least 3 times only to find out hours after it was supposed to be delivered some jack leg cancelled the order every time. As far as the regular delivery there is a serious lack of service. They claim they don't have things but yet if my brother or a good friend physically go to the store there it is on the shelf. I pay the monthly price for delivery. If I were physically able to go do my own shopping I would be dang glad to. Not to mention f they send substitutions it's not even close to what you want. I buy no pulp orange juice because the pulp gives me heartburn. These rocket scientists sent orange juice with extra pulp as a substitution. read more

Twelve lanes open with cashiers, clean, great customer service, fully socked shelfs and did I say they had twelve ( count em - TWELVE) lanes open with a smiling face reading to check you out. I have NEVER not once in all my cities and travels been to a Walmart where the many registers were actually open and complete with a cashier. We entered with the thought you have every-time you enter a Walmart "I'm going to have to wait in line" or " What foolishness will I see today" BUT NOT TODAY and NOT at this Walmart ( could've been our lucky day, so it's their lucky day because I'm going to write about this pleasure).. This was our first time visiting this Walmart and only visited because our daughter was having dinner with friends in the area and we needed to burn some time while she ate. I can't say enough about the pleasure it was to visit this Walmart from the pharmacy to the cashiers to the exit. We stopped at the Pharmacy to ask about saline solution for babies and they are so quick to assist and acknowledge our presence. Overall a great experience so THUMBS UP! read more

They don't even deserve the 1 star. The service is horrible every time I've used this location. The associates are rude and unprofessional except for one time I did get one gentleman that was awesome but I have had to wait 30 mins at least every time I have used this service. Bypass them and go to Indian Trail Walmart! read more

I am sick and tired of Walmart and how they are price gouging their loyal customers. April 1st I spent over $800 in Walmart for monthly groceries and spent more time with customer service correcting the overcharged items, not accepting coupons over a dollar etc. No these are not items that are put in the wrong place this is just a way for Walmart to make more money. I have contacted corporate headquarters for times this month and have not heard a word back. Yesterday I stop by this Walmart in Monroe North Carolina and bought a pack of Walmart brand bacon $3.78 I made sure I check the barcode under the bacon that it was the right brand and size. When I got to the self-checkout it rang up $10.78. Even the employees are telling the customers to contact the North Carolina Attorney General they are spending so much time correcting prices due to being overcharged. Walmart does not care about their customers their only concern is making money. Also watch out for Mountain Dew 12 packs they are around 3 99 but they will ring up 599. Maybe a class action lawsuit needs to be started against Walmarts. read more

This is a review of the Walmart deli counter. I usually would not get my lunch meat and cheeses here because of the long lines to get my deli meats. I saw that no one was in line and one deli counter employee working behind the counter. She was an older lady and she saw me approach and her face said it all. Don't bother me! She was busy getting a deli order ready, did not acknowledge me at all. She made me wait about 3-5 minutes then decided I wasn't leaving and helped me. What a sourpuss tho. Sorry the management doesn't give you help or that you have to work. Sorry that you started at 9 and now it's after 11 and you haven't gotten a break. Not sure why it's my fault. She was just as friendly when I completed my order. I kissed wanted to slap some kindness into her. Overall, the store is nice and has a lot of selection. I've ran into a couple of other employees that were friendly. I would recommend this store even though you may get an unhappy person at the deli counter. read more

This store's customer service is terrible. I had a manager tell me she would call me to resolve an item issue that was supposed to be picked up. Instead she claimed my items were returned and now I can not get the at the sale pricing which I had purchased them. She never called to tell me this, I guess I was supposed to just never get them. I missed out on all of my little girl's Christmas presents. My sons had shown up there with no problem. When I called the store to find out the managers name (Christina), I was hung up on over 3 times. read more

I struggle to give this store 1 star...I have always shopped at Wal Mart in Monroe but it has steadily gone downhill. Shelves are never stocked, it is dirty, I was in there last week and the store was full of people with only a few registers open. The stockers looked like they were asleep and most of the merchandise was in the aisles and you could not get through. This store when first remodeled was great but it is terrible now. Please someone in upper management take a look and get a grip!!!Publix will put them out if not careful. read more

I placed an order that was cancelled and as a result, I ordered the item off of amazon. I received a second chair and I referred back to the website; it was still cancelled. After paying for the the amazon chair, I was harassed to call and pay for the new chair. Don't order through Walmart. read more

Horrible store and terrible customer service! Bought some cupcakes from there last week and the cashier just threw them in the bag & ruined them. Would not allow me to exchange them for another batch & this was coming from the manager. Indian Trail blows this store away. If I could give it zero stars I would!! read more

So dirty bugs in the fruit and the woman at the counter was so rude and insulting to me by saying rude comments I went to a different line and the men did the same thing then said I couldn't buy my purchase because the keys were already turned in to unlock anything read more

This walmart is one of the worst that I've ever been in, I've seen bugs, nothing organized, items in wrong isles and it's like a scavenger hunt to find anything, the shopping carts where you put your child carrier secure on top are always buried un acessible against the building behind a line of other carts. I slipped in this store on liquid recently and in nc it doesn't matter if you end up crippled, it's disgusting they are not liable... I would try to stay clear of any walmart in the future in nc because of this I would much rather spend an extra few bucks shopping elswhere... I've seen bulk peanut butter containers with box cutter slices through the lid, they don't care about what they do to the products...waiting for writing on a cake the woman was taking care of someone else then got a call from a family member and ignored me untill she finished with her phone call and I was putting the item back, absolutely disgusting place even after the remod read more