This Walmart used to be dingy and I used to refuse to go there; I would rather travel extra miles to the one on the opposite side of the town. During this year, they have done ample renovation and expansion and the aftermath seems to be great. The floors are clean and the grocery side seems to be so nice and organized. Well-lit as well. This is one of the stores that have a lot of clearances which can be as low as a $1 at times on clothes. They have also fixed the buy online and store pick up to be faster and more convenient. The systematic value of this Walmart has gone up this year, I can say that for sure. The customer service can be a hit and miss. read more

I generally avoid this store, as I prefer using the bigger & better stocked site on 9th Street. But this is the only Walmart in the county with a gas station, and the price for gas is often significantly cheaper than almost anywhere else in Kalamazoo or Portage (the nearby Meijer's on Shaver often mirrors Walmart gas prices). And the bathrooms are clean. read more

Im sorry but i have to emphasize how poorly managed this Walmart is... I wanted to do a return on an item i bought online, and unfortunately for me, this is the closest Walmart to me. I do not know if there are any words to describe how frustrated and unsatisfied i am with my experience. Waited in the return line for 45minutes with absolutely no acknowledgement or help, being the second person in line the whole time with 5 people in the desk helping the same person. I stood their obliviously thinking if this can get any WORSE!!!! The line kept getting packed behind me and i can here everyone's frustration of the situation. And again, no acknowledgement from the reps... (dear god help me through this). Their costumer service reps are untrained. Only if there is anything lower than 1 stars. I hope you and your family NEVER have to come here and suffer. read more

The cashier entered a pin number that doesn't exist on my credit card without my permission. My credit card is now locked. I filed a complaint 12 days ago and have yet to receive a phone call from anyone. I have been calling them. The associate who was working that day gave me a response of "so what's the problem?" When I explained to her what was done. My complaint that I filed that day was not even close to what happened. I had to borrow money to buy groceries. At this point I have filed a complaint against - the cashier, the associate, the complaint office and the market manager. This is far from being done!! read more

Worst store in portage go to Meijer we came here to get some water and I forgot my wallet so I wanted to use Apple Pay they don't do the service Apple Pay! And we did the coinstar and they don't do it at the self checkout nor what the person said to go to a lane so we had to go to the customer service to turn it in the cash and we waited 10 minutes for someone to help us! Worst Walmart/store just go to meijer! read more

Walmart has the most ridiculous service first I was trying to get a certain item it took the man ten minutes to look it up then I saw another man flirting with two girls and asking them "what are you doing tonight" and he was talking to them since I got there and since I left and we took about thirty minutes to find everything I think Walmart needs to get better workers read more

I am giving a five star rating to one employee in particular, and extraordinary young lady named Saba. She was working the self checkout lane and was everything an excellent employee should be. She was proactive and engaging and remarkably efficient. I heard her tell each and every customer to have a nice day and drive safely. Any retailer would be so blessed to have her working there. Well done, Saba. read more

Service very bad and they don't stand for there work and so expensive I made eye class with cost $495 and I just went to Sam club same one cost $219 read more

I had a delivery order placed on my porch. Less than 15 minutes later it was stolen. I was very upset because I needed this order to stock up for an upcoming surgery. I called 1.800.Walmart and spoke to the nicest customer service representative. She was attentive and sympathetic to my issues. She refunded the whole order and gave me a $25 gift card. Then she re-shopped the whole order for me. I arranged to pick up the order this time. I will never forget this kindness. read more

Be sure to bring your own scanner to price check, nothing is in proper alignment of prices listed on shelves or racks, and some items aren't even marked in system to be sold. It makes shopping extremely time consuming. More and more stores nationwide unfortunately are turning into this. Best option buy less and no more headaches! read more

This Walmart is okay but it could be better. Most of the time the services here are not always great. Every time I check I feel like I'm being watched and looked at a certain way. Most of the time food is constantly running out. They barely restock read more

Right now I would steer you away from here because they are renovating and we all know that means a mess. This is otherwise a standard Walmart with all of the same things every other one has; including the lack of knowledgeable staff, not so clean restrooms, and cheaply made housewares. We have become a society of disposables and this is definitely the place to visit to get your 'cheap shop' on. read more

We come to Walmart all the time and now that it's the holidays there are more than normal people shopping. They have 16 lanes to check out in and needless to say they rarely have more then two open. On this day the lines are excessive and they only have three lanes open. Come on. How about thinking about the customer. read more

worst walmart . customer service sucks and no one answers the phone . way better off going to meijers .

Bad customer service during the morning hours. Greeter never says anything. Stockers give you dirty looks like you are in their way. They are also the strangest, oddest looking crew of employees I have ever seen. The meat is overpriced but they do have decent prices on other grocery items. read more

I have done my grocery shopping here on several occasions since they became a Super Store and have yet to leave feeling satisfied with my shopping experience. The grocery shelves are poorly stocked and they always seem to be out of basic items that I need on my grocery list (produce, canned goods, frozen veggies). Produce items are frequently spoiled or overripe (rotten potatoes, extremely overripe avocados, shriveled cucumbers, fruit flies everywhere). Wal-mart's prices may be lower than competitors; but I will gladly pay a little extra to go to a store that is well stocked and provides better quality produce. read more

Good people! Wanted to buy a TV on sale for Super Bowel had problems with bank and no one to call they held the TV until we could come back the next day with a check. Very helpful and cheerful staff will be happy to shop there again. read more

I have seen a decline in customer service since the super store has opened. I am a night shift worker so I tend to shop around 730 to 800 am. I have found that shelves are not stocked and often some of my favorite items are not on the shelves. I also have had a hard time finding a cashier at the checkout lanes. Since I do the majority of my grocery shopping once a week, it's hard to do self check out with the size of my order. I checked out an entire cart in the self checkout this morning at a station with very few bags stocked. An employee who could see I was struggling with my order didn't offer to help in any way. Note: I was the only person in the entire self check out station. The night shift and their customer service skills leave a lot to be desired. At this point I'm ready to make two shopping trips and give a minimum of my business to this store. read more

I really want to take the time to public show my appreciation to the Walmart Pharmacy team on 8350 Shaver Rd, Portage, MI. On June 10, 2021, I was on a business trip from Georgia and I misplaced my hypertension blood pressure pills. I looked for them everywhere in my luggage, however, I could not find them. I even called the hotel where I had stayed in Smyrna, TN two nights earlier, they were no where to be found. So, I once on Shaver Rd, I went to Walmart and walked to the pharmacy. I talked with Mrs. Anuya Dewoolkar, who is the Pharmacist Manager, explained to her that I could not find my medication and that I urgently needed something because I had gone two days without them. With a great disposition and attitude, she listened to me, asked for my name, the name and telephone number where I buy my medication in GA and asked me to hang on. She took her time to call Publix here in Georgia from Portage, MI so that they could transfer the prescription to her store. An hour later, my prescription was filled and I was a happy, elated, and exuberant Walmart customer. So, Mrs. Dewoolkar, THANK YOU FOR BEING AN ANGEL OF GOD inside that store. YOU COULD HAVE GIVEN ME HARD TIME AND NOT EVEN BOTHER TO HELP. BUT THAT IS NOT WHO YOU ARE. YOU SAW A PROBLEM, REALIZED THAT YOU HAD THE MEANS TO HELP, THEREFORE, YOU DID JUST THAT: HELPED ME. May God bless and keep you. I appreciate you and your team very much! Mrs. Sassy, you were great as well. read more

Wouldn't count on getting anyone to help you there after 10:00pm. Even before then they are usually hard to find.