It has items other Walmarts don't carry, however be wary of the greeters. I've had 2 on different occasions (one in a wheelchair, other wearing security vest) be rude to me when I respectfully declined a receipt check. The wheelchair guy yelled at me in Spanish and the security guy said he hoped I had a bad day. read more

Oil change appointment was scheduled for 5:30-6:30pm. Mind you they're not busy at all. 30 minutes after 5 my car is still not being serviced. What's the point of scheduling an appointment if the workers are not going to work on your car at the set time. read more

We were in the family dressing room when the lady OPENED the door while my daughter was changing! But at least we found what we needed which was good. read more

As many Walmarts it has its ups and downs. The selection is always diverse food, clothes and home supplies. The customers can at times be hard to shop with as with any store, but always a good stop for general needs. read more

Great store with clean, wide aisles and lots of fresh produce. Many of the shelves are empty, quite shocking, but we found what we needed and checked out. No registers open, just self check out. No customer service. read more

Walmart Supercenter - Fresh fruits and vegetables - Department Stores Near Me - Richmond, Virginia

I had the hardest time trying to find one simple item! I asked a young lady wearing a scarf and she just looked at me, then held up her finger and said "manager". I wasn't asking for a manager, just where my item could be found. Then I found a young man and asked him if he could help. The smell of weed was so strong I'm surprised he was standing. Then his response confirmed he was way too high. His response was "I think that's over in the grocery section". It's funny, I was looking for a last minute back to school item. I sincerely doubt it was in the grocery section. So I thanked him, pushed my cart with my other items aside and walked out. I would rather pay higher price's elsewhere than be subjected to this type of treatment. If you choose to go to this Walmart, shop at your own risk!! read more

Came here to shop with a friend the other day and was quite pleased with the experience, at least as far as Walmarts go anyway. The store is logically laid out, making it easy to find what you're looking for. They may not necessarily have a wide variety of options if you're looking for something specific (like a queen-size pillow, for instance), though they do tend to have it. I'd advise against coming here for printer ink though, since that area is quite disorganized and many items are unavailable (head to Staples for your ink needs). Their grocery section is EXCELLENT and has lots to choose from. Unlike many Walmarts, this one does not suffer from the plight of having tons of unopened boxes just sitting there waiting to refill the shelf, so that was a nice departure from what I've come to expect. The self-checkouts are helpful as well, if a bit awkwardly positioned to allow for lines to build up to use them. I'd definitely return here for a grocery run or if I needed some household items on the cheap. Overall: 4.0 stars ----------- Pros: - Well laid-out. - Great grocery section. - Surprisingly non-cluttered for a Walmart. Cons: - Specific items may prove elusive here. read more

This particular Walmart has come a long way, improved customer service and overall good experience. I used to have an issue with employees checking certain customer bags for no reason, I haven't seen that in a while. The store is well stocked, but it seem as though their food prices are rising higher and higher compared to other markets, sweet potatoes .60 cents lb compared to Kroger .29 cents and Food Lion .19 cents read more

Used Walmart for grocery delivery in North Port Florida and had no problems. I've had issue after issue since moving here. Submitted an order this morning to arrive between 3pm and 4pm. When I checked back at 3pm the order had been delay until tomorrow. When I tried calling to get clarification no one is answering. Last time I'll use them. read more

Khalid was helpful and friendly at the self checkout I had a few issues with scanning and he was quick and friendly to help all while helping several other guest that needed assistance. The self check out was full however Khalid managed the area quick and sufficient read more

Walmart needs to do better and also theses contracted drivers. Customer service is also on the negative scale.

When I made my delivery order the site changed two items to "shipping", NOT what I wanted. I am especially disappointed as it is not going to be delivered, according to the Fedex site. There is an "Operational Delay", which means that it is most likely lost. Now I have to wait "2 business days" before I can jump through hoops to get a return? read more

I went to Walmart return something but when I took to the night Maneger she is not nice and took to me like brazenly she work I think between 11pm to 7pm I'm not come back I like Kroger better read more

Best walmart in the area honestly. Not the bestbut not the worst. Bathrooms could use a cleaning. The entance is better nowand I have noticed less stealing in the store. The greeters actually seem happy to be here and haveajob now which is refreshing. Always greeted with a friendly and warm hello. Some of the shelving in the store could use a little tidying up but that's to be expected in a walmart. read more

Walmart Supercenter - Parking lot - Department Stores Near Me - Richmond, Virginia

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Choosing which Walmart to go to is like choosing your poison. But this one is just more of a hassle compared to the others. Ugh, I don't ever want to go back. read more

went in this afternoon to do some shopping and had one of the employees who looked to be stocking shelves sexually harass and seemed to follow me around the store. i wish i was joking. so uncomfortable as a young woman in my 20s. first approached me in the Latin aisle and said "what's up sexy" and proceeded to ask me "what's up?" over and over again as I ignored and did not make eye contact. we crossed paths again and he would walk right next to me and keep trying to get my attention though I ignored once again. this man does not deserve to have a job. he was about 5'8 with long dreadlocks. had a white vest on. I will never come to this store alone ever again. read more

Not one open register at 9:50 am. Yet there are plenty of employees standing around talking.

As far as Walmarts go, this is A-OK. I'm more of a shop local (or Target/Costco for household necessities!) girl myself, but this Walmart is so convenient to my house that I find myself here on very rare occasions. It was a savior on one particular day when I needed keys made pronto. They have a DIY key machine that was cheap and it gave me exact duplicates. Last time I had keys made at a Lowe's and they never worked, which was pretty useless. So points to Walmart on that front. While the store is pretty organized, the parking lot is always a mess and there seems to always be a group with a table set up at the door trying to sell you something or getting you to donate to a cause. I even had some kids walk up to me while I was in my car trying to get me to donate to something. That was a huge turnoff. Let's face it, nobody *wants* to go to Walmart. If you're there, it's for a good reason (whereas, I'll go to Target just to sip on my Starbucks and walk around). I can't recommend this Walmart, but it fits the bill if you're in a pinch. read more

Today went to Walmart...you would think with back to school shoppers they would open more lanes...the worst cashier is Tamar. I wonder if she is slow and deliberately makes mistake so customers will leave her lane cause that's what they were doing.. not only does she carry on conversations with other cashiers trying to do their jobs but will only pick items up with 2 fingers so a big box of cereal takes a full minute to scan. With Aldi, Lidl and Publix opening.. there are much better choices... Just checked my receipt. Charged twice for some condiments. read more

I went into this Brook Road location on 7/6/2022 around 8:30 pm. The vending soda machine took my money so I went to the African American women at the manager stand in front of customer service. I explained the machine took my money. She stated there was a number to call to get a refund. I told her I didnt see it. She said it was. So she and and another African American women walk over to the machine and proceeded to be condescending to me by pointing at the sticker and reading aloud what the sticker said. By saying it say "Please call" However the stupid idiots didn't read the rest of the stickers that said "For repairs, please the 800 number. They were so busy being stupid smart butts to me for no reason. How would I know you call a repair number listed for refunds when the sticker doesn't say that. There were idiots and ghetto. There lack of respect and customer service needs work. I hope they read this post. As an CEO of a business and graduate with a master degree, it is obvious I can read and understand what I read literally. read more

Walmart Supercenter - Walmart manager at Manager stand in front customer stand was condescending to me for no reason. I I may return everything I brought - Department Stores Near Me - Richmond, Virginia

Update: my tire still running good as of over 40,000 miles driving after the incident.

Staff hanging out all over the place. Standing in a LONG line for returns. Does this store have a manager? Ridiculous.

I like shopping at Walmart but this store is understaffed. Go to the money center which has 4 registers but only 1 person running it. Look for a manger but you can't find any around. Really sad place. And when you call them no one answers. read more

Walmart curbside pickup is amazing. I honestly hate going into any walmart so when I tried to shop online and realized there's no convenience fee and they don't change the prices to compensate their work I was all for it. I picked out what I needed online and was emailed when it was ready I checked in on the app and then just pulled into an orange spot, they brought everything out already bagged, and loaded it in my car. You can choose substitutions if you want or can simply skip an item if it's not in stock. Next time i'll bring some cash to tip the amazing service. read more

Never again!! I went to get my oil changed like always. The little heavy set lady kept helping the new customers that was walking in. After the 4th or 5th person she served I decided to speak up. I asked her why is she servicing these people before me when she know that I have been there the longest. She told me I have to wait because I'm getting an oil change and she will have to go out to my car. I have been coming here for over 10 years to get my oil change and I have never experienced this. She was so rude towards me that I walked out. I will now find another place to get my vehicle serviced. read more

This Walmart is bigger than the ones I am used to in NoVa. It also has the food center element- making it seem like a super Walmart for those of us used to the smaller ones (is there such a thing?) I always end up spending more time in here and buying things I didn't plan on buying. But the staff has always been courteous and I can always find what I need. And the bathrooms are clean! read more

Recently started going to this Walmart more often due to me living over in this area now. Surprisingly it is pretty clean and organized compared to how it used to be. The grocery section is where I come usually when I am in the store and it is very well maintained. Some other areas of the store lack in product, but when it comes to grocery shopping it has mostly what I need. I have also used the car center for tire repairs before as well, and that wasn't bad either. The person that worked on my car was friendly and explained what he had done, the person that checked me out was friendly as well. The waiting area that you sit in while waiting for the car has a tv and magazines, typical for a car waiting room area. It was clean and if you asked to turn the channel they would let you. Overall this Walmart has gotten better over the years, years ago I would have driven past this one to go somewhere else, but since it has cleaned up and had a little of a makeover, I don't mind stopping in to do some shopping if I need to. read more

Funny I came to this Walmart a couple years ago and walked out because they didn't have the item I wanted and still two years later the item is still not in stock haha! Welp it'll be another 2 years smh read more

Horrible management and the man that worked in the electronics dept was very rude. Me and my son waited to be helped and he saw us at the register ignored both of us and walked away. He then proceeded to help 2 other people before us and then to tell me that he didn't have what we came for even though the website said it was in stock. Will never go back to this location. read more

Worst customer service ever the cashier was being racist and rude to my mom saying that she needs to go back to school to learn English. If she doesn't like working with people from other countries than she needs to find another job. She kept complaining about she wanted to not work anymore she's tired blah blah blah and she was slow. If she doesn't want to work then quit and give an opportunity to other people who actually want to work. Walmart owner needs to hire good and friendly people because if they keep treating customers this way or worse they'll just stop going to Walmart and go to the new shopping centers they are opening. read more

Using Walmart curbside service is a joke! First of all ordered it on to other Walmart sites, said they were in stock, then a day later get a response back that they are not available. This is for a grill.Finally ordered for the Brook Road store and was told it was available for pick up. Arrive there no indication where to park . Ask an associate and was told to go to lawn and garden. Went to lawn and garden and was told I had to go inside the store to get product. Kind of defeats the purpose of curbside. Of course those doors were locked. Went back to the other end and finally someone told me where to park. And that they would be right out. After waiting another 20 minutes while other people were being serviced, asked again. The associate rolled her eyes and said she would see. Finally got the grill, no one checked my ID no one checked for it receipt or anything. Would definitely not recommend using Walmarts Curbside service read more

I keep telling myself I'm never coming back here~ and then months go by and I forget how annoying it is and I come back for something because I think it will be cheap and convenient. It NEVER is. Please Walmart, here enough people for the check out lines. Keep batteries in your printers... have enough people to staff your store and effective equipment... read more

Ghetto as hell. ZERO for customer service!!! You can't get a manager to answer the phone. They treat you like a shop lifter when returning merchandise. You can't get any help in any of the departments. Walmart is a horrible place to shop every where but this one is the worst. Don't shop here. read more

This Walmart floor is so dirty every time I visit this store. I brought an item for $99 then the next day the price dropped to $49 dollars. The customer service employee had to ask someone else could I return and rebuy the item at the lower price. The other person states NO I will have to wait 24 hours before I repurchase the item again. Why not just give the customer a refund of the difference. read more

This Walmart is the worst. Partially because it's bigger then some small towns so it takes you about an hour to find anything in there. Do not go here thinking you can just run in and out if you need just one thing. It doesn't work. Not only that, but it takes forever to check out. I've noticed that most of the people who shop here are brain dead and can not figure out how to pay. Seriously. There is always some issue with the person in the front of the line. You might get lucky and get in line behind someone who does know how to use a credit card, but they probably will have two full carts loaded up to the top with food so you'll be waiting just as long. read more

I think of myself as a Walmart fiend and love exploring the different ones in the Richmond area. I'm currently a stay at home mom until September so I literally hit up a Walmart twice a week so I like variety. This Walmart, scares me. It isn't well stocked, and with all the in store security guards I felt like I was in danger. I understand that a Walmart isn't Target, but good grief it isn't a Kmart!! read more

This Walmart is super convenient, and I mainly use the garden section (and garden entrance to avoid long lines, etc.). I usually find anything I need here, and at a low price! read more

Had an unexpected good experience at WalMart Brook Rd..Not crowded, no long check-out wait, an overall good shopping experience . Still needs help with the customer service experience though. Some training in appropriate behavior towards customers and fellow employees is needed, but that isn't something everyone can be trained at. After years of boycotting Walmart because of horrible customer service, I MAYBE shopping there again. read more

This Walmart was clean & neat, staff was here & there. I found one price scanner and that was broken. I found products to be in stock & visibly priced. I will return again. read more

Yesterday was my first day to this center,Though Auto center Was closed by 7 pm ( Don't know about it ).Manager Miss.Dolly,Assistant Miss.Lisa,Associate Miss.Mateka are kind enough to Help me to Replace my car Battery which was under Warranty, When the Forest Hill ,Walmart Staff ignored to help ( I purchased The battery in this Location).Thank you Brook rd Staff .Made my Day.You just earned a customer with your friendly & helpful Staff , and Forest Hill Lost. read more