Do not use grocery pick up at this store! I placed my order at 10am for pickup at 6pm. I received the email stating my order was ready at 8:15pm. It is now an hour later, and I am STILL WAITING IN THE PARKING LOT. And there are 7 other cars waiting! Absolutely unacceptable! read more

Twice in the last two weeks I have been here. Both times terrible customer service. No one ever came to the jewelry counter after I touched the screen at the register. Now I have waited 10 minutes to get my change at the checkout because the cashier had been out of ones for quite some time and no one had brought her any, even though she did her part in requesting it. I literally called the store and spoke with an associate and asked for a manager at the lane I was in. That finally got a response! Gee whiz, I'll drive extra miles to not come here again. read more

This is Why target is Winning Customer service is basically non-existent but it's walmart so standards arent that high to begin with, on top of that the managers dont seem to give a crap either about anything and the store is never organized just junk laying all-around the place but what do you expect from a bunch of employees who don't even have a middle school degree read more

Dave the grocery manager is the biggest POS to work there. Has an attitude and unwilling to help. Get out of customer service if you're going to be rude to people. He's provided me with multiple horrible experiences. I seriously hate that store because of him. read more

I was convinced to go back to this Wal-Mart by a friend who somehow convinced me that the remodel of this place made it a tolerable place to shop. WRONG. New facade, same clientle, same disgusting establishment. Putting a Super in front of their name did nothing to remedy how bad this place is. I don't care how bad the economy gets...I will always pay the extra 3 cents to buy my health and beauty products at Target. read more

I know they don't care but feel the need to review this place while I'm standing here at the deli counter being ignored by 5 different employees who have all seen me, made eye contact, and continued to either offer assistance to other people across the counter wanting hot food or just doing other things. It took me 2 attempts to get someone's attention that was a foot away from me and then 5 minutes later to get the 2 things I needed...I have come to accept the necessary evil that is Wal-Mart but that doesn't make it any more acceptable...hate it here read more

I like Walmart for picking up basics. I stopped going to this particular Walmart a few years ago because of the sharp deterioration in cleanliness and customer service. Although it's a little longer drive I've been going to the Arnold location since then (very nice Walmart btw). I dropped by this location for the first time in the last few years today to quickly return a t shirt and pick up a few groceries - thinking I'd give it another chance. Worst. Mistake. I won't go into details but the employees are snarky - almost passive aggressive - and poorly trained. The management has just given up on the concept of getting a handle on things judging by their nonchalant attitude. It is possible to have a nice shopping experience at Walmart but not this one. read more

Couldn't find half of the things I, my girlfriend, or her mother wanted! Poorly stocked and everything is messy! I understand this isn't a high class establishment but it doesn't have to be trashy! Would NOT recommend going to this Walmart! read more

It was 10:30pm, my little three year old girl & I were picking up some milk, scotch tape, baggies, and hair spray. I also found a cool hat for $4.00, a princess cup, purple nail polish, and cheddar gold fish. We were almost out of there, when at least 10 black guys that are Wal-Mart shelf stocking employees began to get rowdy. They were walking super fast, jumping around, and yelling slang at an older gentleman. I honestly felt scared ditched the cart and got the hell out of there. I was not expecting this behavior so far out in South County. read more

Brentwood, Missouri Wal-Mart has some of the rudest employees I have ever encountered. They get angry when you ask for help with an item. One in particular that worked at the makeup counter, Garry. He let us know he has worked at Wal-Mart for 2 years now and you are suppose to hand your items to him. Even though he asked us to move our cart right up to his counter and be would pull the items. He sighed. He rolled his eyes. He was very rude. I won't be back to that store. read more

This is a Walmart. That is about all I can say about that. It is always busy. It is hard to get in and out of easily. The cart guys will are a bit scary. but it serves its purpose. read more

Poor customer service even in the self checkout. I thought using the self checkout would be faster but alas it wasnt. Went through with a pair of trimmers but the register stopped and said waiting for attendent. I had to wait 10 minutes for the employee to get done with someone else so that he could come over and advance the register to the next step. Guess what it was, it wanted to sell me an extended warranty for a 30dollar item. Which i said no too. So where is the time savings in this? How bout asking me the question before requiring the attendant to come over. read more

One thing you will notice about Wal-mart - and this is characteristic of ALL Wal-marts, is that the employees will rarely ever ask if you need help finding something, lol. I mean, you can sit there in an aisle looking all confused and gazing around frantically, right in front of the employees, and they will not ask if they could help you find anything. And in a circumstance where you do need help, and you ask an employee, you feel like you're inconveniencing them and they don't want to be bothered. It's always best to ask an assistant manager or department head help with something, someone who receives an actual incentive for making a sale. Entry-level Wal-mart associates are getting their minimum wage either way, and couldn't care less about making a sale or not. Not only are you bothering them when you ask a question, you're keeping them from their cigarette break. So please think about them and their needs. And also they really do know very little about the products Wal-mart actually sells. read more

I have never been happy with any experience at any Walmart. The fresh food there is always to me put out right as it is going bad, including meat. Some things are ok to buy there but to be honest with you I don't want to spend the hour it takes to go in and out of the store for a couple of things. I am not happy with the kind of people to deal with at any walmart and means cashiers and customers. If I could be the door police I would, but I am not and cannot help who goes in these stores. This is why I choose not to go to Walmarts of any kind, anywhere. This is my choice and I am glad I get one. Sorry Walmart but it is like going to the zoo there, and they are not in cages. read more

Love Walmart on telegraph ! Management is pretty good . Employees are usually very helpful and they have a lot to do ! & they keep there bathrooms pretty clean which is nice . The only thing that should be improved is some of the rude customers walking in there to shop. read more

Bad customer service, was waiting for more than 15 minutes by the tv's, no one shows up so I went to talk to the salesman by the register counter by the tv section and ask him for help and walked back to the tv's lean expecting him to follow me and wait for 10 minutes and didn't show up so I walked back, but he wasn't there, when he walked back to me and asked him why you late he aid that his manager asked him to help someone else and ignoring me. I told him I wanna talk to your manager which take him 5 minutes to come and talked to me. When he arrived I told him I was about to buy $2000 merchandise, but just because your attitude I will leave and never come back to any Walmart store. So I went to target and spend $2200 I still have the receipt. Poor customer service. read more

Unfortunately this store has turned into a poorly stocked pig sty with employees that seem more concerned about standing around and talking amongst themselves than assisting customers. Years back this was a nice store.....not so much any more. Any time I've shopped in there regardless of the day or the time the selves are only half stocked and the store has taken on a very "trashy" appearance. Too bad. I won't frequent this store, I'll go further to Fenton or Arnold even though Telegraph is closest to my home. If I could I wouldn't even give it one star. Walmart management, are you paying attention and reading these reviews? read more

I ordered an item from the walmart.com site and used the site to store delivery option. The items arrived ( I have the proof of delivery from UPS to back it up) but somehow WALMART LOST THE ITEM IN THEIR STORE. Poor mishandling. I was at the store for more than 2 hours as the employees about 4 or 5 of them were trying to locate my item. When they failed, I was made an offer of compensation as follows: Refund on my item, a $30 gift card for a future purchase and replacement of item at their expense. When they discovered they could not place the order on their computers, they back tracked their offer by eliminating them to cover expense of replacement and told me I had to order it myself and use the $30 gift card.This really pissed me off. WHO DOES THAT? Make an offer of compensation, then changes the terms of it? When I called the manager of the store the next day, he told me the compensation deal should not have been made by those employees. I told him Walmart should honor what was promised whether they should have made the offer or not. Well he didn't budge, so I called corporate and the woman agreed with me and was going to contact the store to make this right with me. A different manager from the store gave me the same hassle and then with hesitation told me to order the item online ande bring in the online reciept and woud issue me a gift card in the amount it cost. Well getting online to do so, the item is now out of stock!!! All that time wasted with Walmart and the item wasn't even for me, it was to be a gift to someone else. Walmart ruined the whole experience for me. I guess I'll be calling corporate again. read more

Most of the cashiers are wonderful; haven't seen Lu in ages but her and Denise are the best. Even the tall thin guy who always talks in monotone and clearly hates his job is a hoot. Right now, they have a greeter, young woman with her leg in some kind of cast. They should put her elsewhere, she isn't pleasant or polite and doesn't have the people skills to be upfront. read more

This Walmart is a sad excuse for a Department store (and that's not setting the bar high off the ground btw). First off the isles are cluttered with items that don't belong and multiple products are miss placed, under-stocked or incorrectly priced. It has low prices like all Walmarts but it's not worth the effort. The employees are under trained (if trained at all), not knowledgeable of the store, unhelpful and often times rude. Its general setup is disorganized which make items difficult to find. To add to this I was falsely accused of shop lifting at this location. Their supposed "Head of Asset Protection" Jerry stopped me in the parking lot while I was loading my car with groceries after I paid for my items and left. He introduced himself as Loss Protection and asked if I could come with him. I did because I didn't do anything wrong and I thought it must be about something I may have seen. Turns out when I checked out my cashier forgot to ring up the tent on the bottom of my cart which I told her about and she even scanned a case of water on the bottom of my cart but forgot to ring up the tent next to it. On top of this when leaving the store the alarm went off and the greeter came over to check my cart to make sure I hadn't stolen anything. She glanced at my cart, glanced at my receipt and said that it went off by accident and that I was good to go. But Jerry believed I intended to steal it and threatened to call the cops. I politely explained that it was a misunderstanding and that I told the cashier it was on the bottom of my cart but she forgot to ring it up. He said he didn't believe me and that their surveillance footage implies I tried to hide it and sneak it through without paying for all my items (since the tent was the most expensive item I bought). I told them to look at the checkout footage of the register to see me show the cashier (I pointed to the items on the bottom of the cart) that the tent was down there and to scan it. I also told him to look at the footage of me leaving the store as the greeter should have stopped me when the alarm went off and caught it then but she said I was good to go. Jerry said that the camera's that face the registers and the entrance did not record they simply played the live footage. Which is BS because I know if any cameras in the store are recording it's the ones pointed at the exit/entrances and the registers. But he says they don't record those areas but they somehow have footage of me putting the tent on the cart in a way that implies I was hiding it and that they have the footage from the cameras on the outside of the store leaving with the "stolen" tent. I then told them to ask the greeter as well as the cashier to confirm my story and Jerry replied there had been a shift change and those employees had left so I told him to call them. He left for ten minutes and came back saying he called both workers and that both denied my story (which is more BS I bet he didn't even call them). He then made me pay for the tent (which was okay cuz I intended to buy it anyway) and said that Walmart would sue me in civil court for the cost of the item plus retribution fees. He then called the cops and when we both explained our stories to the officer he said he would take care of me and took me to his car and then told me that he would let me go with no charge because of all the holes in Jerry's story and that I didn't have any previous record of past crimes. So I got off and got my groceries that I had already paid for but they didn't give me the tent even though they made me pay for it. I didn't argue for the tent because I was so mad I didn't even want to go back into the store nor do I ever plan on returning to that Walmart ever again. This Walmart an awful store to say the least and it's not worth your time or the risk. read more

This is a wonderful place to shop!!! Store is clean, neat, has really made lots of improvements over the past year and I would recommend it to all!!! read more

I don't have much to say but I went to the walmart I got my cousin a toy and one day he was gently playing with it and the leg just fell off shabby toy making and care taken of their shelves. They had stuff piled up everywhere and no sense of organization! Just Terrible! read more