This Walmart is a Supercenter. It is located on the northbound side of Route one Saugus. They have open parking underneath the building that's covered. There was a large entrance with escalators leading up into the store. This escalator system also has a carriage escalator for going down only which is very convenient for large full carriages. There is also access by elevator. Once entering the store, the grocery section is over to the right. The fruits and vegetables are usually laid out nicely and looks pretty clean. There's also a very small deli where they can slice you. There is a prepackaged meat section. Take your chances. Then many many isles of grocery and food type items. Basically like a huge supermarket. if you go further down to the straight ahead or left, you will enter the regular isles of the store and it would be set up like every Walmart in your town. I have been here numerous times to go to Walmart to get some. That being said I have had many bad experiences with customer service.. It just doesn't seem to exist at this location. Most of the employees on the floor can't even answer a simple question because they don't speak English. The clerks at the register two out of 10 are polite, courteous, and do their job correctly. The customer service area they're just rude and ignorant as were the two managers I spoke with. I actually tried to call corporate one day because one of the managers were so inconsiderate, rude mean and thinking they were some kind of big shot. Never seen a manager act like this. Maybe they shouldn't as managers until they get better people skills. That being said, the pricing is the same as every Walmart in the area. Items usually look fully stocked. Electronics you will never find anyone to help you except people trying to sell your phone service that don't work for Walmart. All be like me and just go there when it is a necessity.. read more

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There is absolutely nothing super about the Walmart Supercenter in Saugus, MA. The only thing remotely close to super at the Walmart Supercenter in Saugus, is their high margin of error, pulling walmart.com orders for delivery. The frequency that we have encountered errors in the orders fulfilled by the Saugus, MA Walmart Supercenter is unprecedented. It is clear that the Walmart Supercenter in Saugus has incapable, incompetent employees, supervisors, and managers, and no effective quality assurance program over their on-line order fulfillment. As bad as the Walmart Supercenter is in Saugus, the CHAT people at the other end of the Walmart website are as bad, if not worse. Rather than fix an incomplete delivery, the CHAT person that I dealt with said the best he could do is deliver the missing items, 2 days later; not the same day as the incomplete order, not the next day, but 2 days later. I gave up, and accepted a refund. Oddly enough, I placed a new order at www.walmart.com, and that order was fulfilled, and delivered, the next day. How could that be? It is clear that Walmart has no interest in their customers, or their customer's experience with Walmart. read more

I ordered a TV from this store for delivery. I watched the tracking like a hawk. I even opened the front door like an idiot when I was the next stop. I was ready to welcome the delivery with open arms. Then the tracking stopped and it said delivery was "attempted' which is a lie. Also, the tracking said they would leave it at the door. I assume the driver didn't want to travel far to deliver her final item. When I attempted several times to call the store there was never anyone willing to pick up the phone. Horrible experience. read more

Out of the 3 employees we tried to speak to, none spoke any English and therefore were not helpful at all

BUYER BEWARE OF 3RD-PARTY SELLERS!!! Bought a $29 bottle of Aveda shampoo...still have no idea what's inside this bottle, but it's not shampoo. Spoke to customer service at Walmart and was told the seller would contact me within 48 hours. Needless to say I'm still waiting to hear from someone. I will never order from Walmart again without checking the actual seller. read more

This store is the most unorganized store . They prepared an order that was incomplete. They should have canceled the order the night before instead of preparing an order that was not complete . Yudelka the manager for the pick up department was supposed to process the return and call me back . She never did . I will never shop at this location ever again . Low trash work there . read more

I walked in to this Walmart and I have to say that it was absolutely Horrific. The first incident happened while in an isle I was bumped twice by a woman worker who was about 5' tall and a black Hispanic and she said absolutely nothing. No Excuse me and No apologies just Ignorance. The second incident happened when I asked another employee who was also Hispanic where the bars of soap were and did not understand English and the situation got worse when she asked her co-worker also Hispanic and also didn't understand English therefore No Help. I was perplexed because I believed I was in The United States of America where English is the primary language. Third incident at the checkout There was No help while I witnessed 3 other employees having a conversation and one being a manager.My advice is that if you are an American citizen do yourself a favor and Do Not go to this Walmart because you will get NO HELP FROM ANY EMPLOYEE.. I won't be returning... read more

I have never waited so long to speak to a manager in my life. Shannon was completely rude and dismissive.

Bigger Walmart than the other one close to me. They have a lot of selection for grocery to buy as well. They also close late so it's good to come here when it's downtime. I love coming here because this is where I get my supply of yakult lol some grocery and stuff for my kids as well. Prices vary. Some of them are cheaper than the other stores but some aren't really that cheap. Convenient and it's right off the highway which is 10 mins from me. I'm sure I'll come back more for another grocery trip. read more

Here today! I needed to get some Walmart things, you know like detergent, candles, toothpaste etc. This is why I love my occupation, I get to see, experience, scratch off my bucket list and I'm what they call WELL ROUNDED. This particular Walmart sits off the highway, I mean I'm was going 65 mph in the fast lane and up pops this Walmart. Weird to me because it literally sits off the high, it's not like I got off the expressway hahaha see my new verbiage aka fwy/highway? Getting back on was another challenge, it was like the video game Frogie--am I telling my age? I'm sure but babaaa, I damn sure don't look it! Yeah, I be trying to keep up with 2024! I'm a "G" grandma, getit but my G-baby calls me G-Na. Sorry I got carried away, it's about Yelp not me. Ok, so I visited this Walmart in Massachusetts and it was weird parking underground, luckily it was early am so I was able to park close. Wherever and whenever I park, I'm always looking for camera's and they had plenty. I like that because that's SAFETY, we have to be safe, watch your surroundings or your family members won't have answers--if you catch my drift. Anywho, this Walmart had all my speciality item I get when I'm in Texas, again if you follow me...many States don't have items/brands I'm accustomed to. The store was clean, stock and neat shelves. I found some Spring Rolls which I couldn't find in their local grocery stores. This particular Walmart offered free plastic bags so I didn't have to purchase any, I'm ALWAYS FORGETTING TO BRING MY REUSABLE BAGS----uuuuug! Many lines open for checkout so 5 stars Walmart! Here today! Hmmm, where tomorrow? read more

Walmart Supercenter - Never been to a Walmart with an underground garage. - Grocery Near Me - Saugus, Massachusetts

Horrible service associates and managers ignore customers repeatedly the produce is far from fresh even had some mold and the staff were having multiple convos inappropriate for while at work read more

Receipt Checks = Racial Profiling? As a frequent visitor of this Walmart, I have noticed that the receipt check line before exiting the store is selective. As a white woman, I have never been asked to show my receipt. Even with a cart full of merchandise. I just find it odd, and as I was using the self checkout today, I was trying to pay attention to who was being asked to show their receipts. I only saw black and Latin people being asked to show their receipts, and then the employee will dig through all of their bags pretty intensely before they are allowed to leave the store. It makes me feel uncomfortable. I almost asked the employee, "why didn't you ask to see my receipt?" but I decided not to and instead to post my thoughts here. If you aren't racially profiling, it sure appears like it! read more

I'm not an unkind person. I really don't care who works where. What I do care about is when I go into a department store like Walmart I expect to be helped when I need it. After all I'm spending my money. On 3 separate occasions I was in need of help and NO ONE SPOKE ENGLISH! I personally don't care what or how many languages one speaks but I feel if you're going to live in America and have a customer service job LEARN ENGLISH PLEASE! I don't think that's a lot to ask in an English speaking country. read more

I purchased a new table set with four chairs in early April. also purchased two year protection plan and in the third month as you can see the tabletop is cracking off. The insurance company Walmart uses tells me lacquer table top. I'm not covered not covered only mechanical defects.. This is a wood. What could be mechanically wrong with it?. Walmart tells me the vendor JINNUI will need to resolve, but I cannot seem to get them to contact me. Although Walmart claims they've been emailing me and I'm not responding.THIS IS NOT TRUE. Walmart is now asking me to take the table apart put it back in a box and ship it back to them which to me is ridiculous.? I have sent them pictures of the damage to me the whole thing a big scam between Walmart and their vendors to just pass customers back-and-forth.. I will be very hesitant to do business with Walmart again. read more

Horrible and unfriendly service did not make you feel welcome and we're dismissive of any concerns

This is the WORST Walmart I have ever been in! we went to check out at closing time and and they ONLY has scan and go, we looked for a register and none where open. and when we asked for help the workers just stared! it was TERRIBLE NEVER GO HERE!!! read more

Horrible customer service. Came here to pick up an online order they never came outside to bring my order out to me. Every time I called the store they would pick up and hang up they would never say hello. Do not come here just spend your hard earned money at target where they treat their customers better and actually do their jobs. read more

Wal-Mart in Saugus, Ma 12/01/2023 10pm boyfriend and I went there to return a tent we had purchased a couple weeks ago. The tent is in the original packaging and everything inside is still in packaging. We had paid with cash and No longer have the receipt but, I have a valid passport. So we're standing in line already feeling like complete outcasts because we were the only people no speaking Spanish. THEN they ask if they could help us and my boyfriend tells the customer service lady that we bought this tent a couple weeks ago and we just want to exchange it or receive store credit, I had already placed my passport on the counter. She immediately calls her manager over and started speaking Spanish to him. He asks us if we payed with a card we both said no we paid cash and no longer have the receipt. He says we don't do exchanges we only do store credit. I said well that's what we were trying to do. We aren't trying to get cash back we just have no use for this tent. He said No this is $99.99 we can't do that. My boyfriend then asked if we could at least have a sticker so we werent hassled when we leave about it being stolen, they denied that request as well. From the moment we stepped in there they judge us. Based on the fact that we had backpacks on, they thought we stole the tent, which isn't the case at all. I can even recall what other items we purchased at the same time the night we bought he tent. Sour gummy bears, Nerd clusters, an orange Fanta soda. And if it were stolen I definitely wouldn't walk in there with my own passport, that's just insane. As we were walking away I said I'll be contacting someone about this he said well my name is Muhamadune and I'm the Manager. I said Thank You but I'm contacting someone above you. Have a nice night! read more

Walmart Supercenter - Inside package. Still sealed! - Grocery Near Me - Saugus, Massachusetts

What can I say, other than I love this Walmart. It's right off of route 1 and if you don't look closely you may miss the turn. But there's parking, lots of it! There are groceries and fresh produce here. Prices are excellent. Today I was in and out in under 20 minutes. The shelves are well stocked and I almost always get what I need when I come here. A+ and I'll be back! read more

Finally, they have a large drive-in pick-up area in the back of the parking lot. It's easier than ever now to pickup your online orders (including all grocery items like deli, bakery, frozen foods, and produce). It seems like they've worked out all the kinks and using the Walmart app to check-in works great. Big time saver. And there's over 20 pick-up spaces so that's not a problem anymore. read more

Walmart Supercenter - Large drive-in pick-up area in the back. - Grocery Near Me - Saugus, Massachusetts

I have given Walmart I. Nort Reading more than the benefit of the doubt. I bought an Xbox Series One S and the person working that day was ver rude. I knew before looking that the Xbox would be locked up. He insisted on just telling me what aisle it was in. After about 8 minutes waiting I went back and asked if he was going to open the case if he wanted me to get creative. He opened it and literally didn't say another word. I knew that dues to the unit having a smal hard drive built in I would need an ssd drive for adding games. He sold me a drive telling me it was the correct one. Stupidly I believed him because I was already running late from the initial wait. I got home and it was a standard hard drive and it wasn't compatible. I decided to return it and luckily PS5rest occurred the next week. Today I went there to pick up Beats by Dre Solo PRO headphones they were also locked up and the person different guy did not want to come and open the case. I waited and tried to get another worker to help me. This gentleman spoke to the other worker and in Spanish he called me a profane name. madicon. N no it sure how to spell it but it means derogatory for homosexual. I was extremely frustrated but due to the price I bought the headphone. Turned out they aren't as good as the studio model so I returned them and bought the Studio 3 from Best Buy. It's say to say I won't be buying any more electronics at Walmart anymore. read more

If I could select zero stars I gladly would. This is my second experience at this store for a pick up order. First time was 6-7 years ago. It was so horrible that first time, I never went back. Yesterday, I went back because the food items I needed were not available at my local store because it's not a superstore. I have to do pickup since I'm a 64 year old woman on chemo. First experience, I waited an hour...in my car...to get my order. No need to ever go back there again, until yesterday. Because of the enormous price hikes on food, I'm stocking up my pantry and frozen items. The superstore is the only place to get certain items that other Walmarts do not carry. I thought perhaps years later things might have changed. I was wrong. There was no problem having someone get out to my car with my order but this time, my very large order was stuffed into 2 paper grocery bags. 8 of the items are cans. I could tell the man putting items in my trunk was holding the bags awkwardly, straddling them in his arms and bending way over to get them in. I assumed they were heavy and that was the only way he could get them in. As I pulled out of the store, driving slowly through the parking garage, I could hear everything in my trunk crashing around. I pulled into a space and opened my trunk. Within 15 seconds of driving at 10 mph, my trunk looked as though something exploded and smashed most of my items. Obviously, the bags he put into my trunk were in pieces. They were ripped as he placed them in my trunk and he didn't care. I had 2 bags of cornmeal open, smashed boxes of instant mashed potatoes, frozen peas rolling around, smashed candy bars, etc. That does not happen in mere seconds of driving at 10 mph. Obviously, the cans were placed on top of these items when bagging them. I also had 2 heavy glass jars. Had I not stopped, those jars full of jam would have also been all over the trunk of my car. Since I cannot go into the store, and no one answers their phone at this store, I had no choice but to go home, go online, and get a refund. When I tried to do that, a rep in chat told me I had to go back to the store, carry these items into the store (with no bags to put them in), and return the items for a refund. Despite being 64 and on chemo, no one cared. THIS is the kind of "customer service" you will get at this Walmart. read more

Pretty quick lines. Had exactly what I needed (I checked online prior to going) not the cleanest store but it was busy and I came at peak time. read more

been calling for a few hours now after my order got delayed no answer on the phone for over an hour called the Walmart plus people and they couldn't get through either at 45 minutes of calling. Not sure how you run a business where you don't expect your employyes to answer phone calls. Do not order groceries or any deliveries from this store. if you have no interest in getting your food on time or 2-3 days within range of the time they gave you then go ahead and order just for the fun of it. read more

I hate Walmart. Yes. I am one of those people who do not think that this is the place to be. In fact, I cringe every time my roommate wants to go there. I think most of this has to do with the fact that the store is not very intuitive and you have to wander around aimlessly for a while before you find what you are looking for. An example of this would be finding sparkling water in a different aisle than the one that clearly says "Water," The only reason I go here is because they have Fuji Apple sparkling water, tank tops for like $2 and pajama shorts that are like $5. So, basically I can be cute and lounge around my house drinking tasty water for $8. Besides those things, chili flavored Ramen, Dial body wash and huge bottles of dish soap for cheap, I have no other reason to be in there. Extra points because they have an app that tells you where to find everything since it is not likely you will find it yourself the first time around. read more

This store lies. They close early and won't let customers inside the store at 10:40pm. They blocked the escalator and the blocked the elevator so no one could get in the store. They are supposed to close at 11:00pm. Worst store, don't even bother going. read more

Nice, large, clean store. Always well-stocked. Always greeted with friendly smiles. Always can find a parking spot. This one has covered spots which is cool and a newer concept for the Walmart stores. Great place to shop! read more

Beyond annoyed. We got a tv from here tonight since we just moved to the area. We rented a vehicle since it was big tv that we wanted. Was super careful with padding etc. got home, unboxed all excited. Plugged it in to enjoy remainder of our evening and boom. Tv was shattered internally. So now we have to rent a vehicle again to return it then get a new one. I've purchased many tv's in my past since I move a lot to different states and this has never happened. read more

A Walmart is a Walmart. This Walmart has an escalator in it, which you take to get you to the store upstairs. It also has a big parking garage. The toy section is abysmal. There are hardly any toys and games. The food is OK. They have a decent selection of gluten-free food, and they also have a fresh food and produce section. The lighting is terrible and migraine-inducing. It also smells like McDonald's in there, even though there isn't one. It's gross. read more

I had to wait 20 minutes for in store pickup. I asked twice for help. 3 employees knew

Worst Walmart I've been to the Rotisserie chickens were out for over 6 hours per the time stamp. An employee Natalia was gossiping about other employees at the fitting room there was toilet paper all over the bathroom floor and the front end manager Brenda had no knowledge of the returns policy I was unable to return a video game I only bought an hour ago unopened complete incompetence read more

Walmart in Saugus with your funky parking Arrangement and fun-to-drive shopping cart section, I really want to try to like you. Yeah, I came here after Christmas just to see what was there and actually needed to pick up a few things non holiday-related. It wasn't that busy, but the place was a good show. Everything was everywhere as if they shut the doors on Christmas Eve and didn't even bother to clean up. I was horrified at the fact that you couldn't even get through some of the aisles because so much crap was in the way. I waited in line not very long. Which is nice and pleasant change for a Walmart. What the man who checked me out? Seriously Philip, first of all it might be good if you shave once in awhile. Your razor stubble make you look like a raging alcoholic. And 2? It would be nice if you'd said hello Hi how are you some sort of acknowledgement that I was there. Keep your job back. Seriously. I know it's Walmart and you're working at Walmart, but enjoy your job a little? No, I don't work there. read more

I've been waiting 4 days now for someone from the bakery to give me a call about an order I left. Every time I call I'm on hold for more than 20 minutes with no help! Not to mention I was shopping and I wanted to purchase a deep freezer and when I asked an associate for helped she huffed and puffed and acted as if I was bothering her! I am 7 1/2 months pregnant and had to lift the deep freezer with my 11 year old son. On my way out not one associate asked if they could help with the heavy deep freezer! My son and I ended up getting in the car ourselves. Just terrible service! read more

So disappointed, most 'home stuff' was sold out. Shelves were empty, if we checked the app the same things were available. We drove 15 miles to literally find nothing. read more

Absolutely the worst store ever never pick up their phones!!!! They will hang up in your face they fired me it took 4 people to look and find my last check taking 2 months to give me a termination letter and still haven't received it hounding the supervisor for my w2 presently which I was informed that it is missing and they dont know where it is the store and leadership there is so unorganized there is no communication between team leaders or managers they work you like a dog and when you are sick they fire you read more

I work at a non profit and came here to purchase an electronics item. I went to customer service with the card, and no one could figure out how to make my item tax free. This cashier asked a manager who ended up leaving in the middle of the process. The cashier then spent the entire transaction whining about how she would no longer work at customer service anymore and that the store better move her somewhere else. This transaction took nearly 15 minutes. Had it been my money, I would have just paid tax to get out of there. I was not given a bag and as I walked out, the security guard chased me down to have me show him a receipt. First of all, this practice is not legal (only at stores where you pay to be a member). I did not appreciate feeling treated like a thief for no reason. On other instances shopping here, they never have enough registers open. You'll spend an entire afternoon at the self checkout where they do not have anyone assisting people who think it is appropriate to go through there with a full cart. read more

Do not order for pick up at this store. Been waiting for 20 minutes and no one else is even here. Called to check in and on app. Horrible customer service. read more

Beyond poor produce mold soft spots and fruit flies disgust and when I went to the deli they used the same gloves to handle the rotisserie chickens ad the cold cuts please health depth read this read more

Horrible experience waited in my car for an hour for a pick up order then to top it off items were incorrect they changed items they didn't have with out my approval no comprehension of allergen safety smh read more

Horrible shopping experience the store was packed with only one register open 2 people just standing at self checkout talking ignoring customer issues when I went to the fitting room to try something on Natalia and another associate who didn't have a name tag were too busy talking about some manager Shannon and how she's sleeping around completely unprofessional to be having that Convo at all let alone in a public space with customers read more