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Walmart Supercenter

2.2 (136 reviews)
Open 6:00 am - 11:00 pm

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Inside package. Still sealed!
Angie L.

Wal-Mart in Saugus, Ma 12/01/2023 10pm boyfriend and I went there to return a tent we had purchased a couple weeks ago. The tent is in the original packaging and everything inside is still in packaging. We had paid with cash and No longer have the receipt but, I have a valid passport. So we're standing in line already feeling like complete outcasts because we were the only people no speaking Spanish. THEN they ask if they could help us and my boyfriend tells the customer service lady that we bought this tent a couple weeks ago and we just want to exchange it or receive store credit, I had already placed my passport on the counter. She immediately calls her manager over and started speaking Spanish to him. He asks us if we payed with a card we both said no we paid cash and no longer have the receipt. He says we don't do exchanges we only do store credit. I said well that's what we were trying to do. We aren't trying to get cash back we just have no use for this tent. He said No this is $99.99 we can't do that. My boyfriend then asked if we could at least have a sticker so we werent hassled when we leave about it being stolen, they denied that request as well. From the moment we stepped in there they judge us. Based on the fact that we had backpacks on, they thought we stole the tent, which isn't the case at all. I can even recall what other items we purchased at the same time the night we bought he tent. Sour gummy bears, Nerd clusters, an orange Fanta soda. And if it were stolen I definitely wouldn't walk in there with my own passport, that's just insane. As we were walking away I said I'll be contacting someone about this he said well my name is Muhamadune and I'm the Manager. I said Thank You but I'm contacting someone above you. Have a nice night!

Large drive-in pick-up area in the back.

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11 years ago

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7 years ago

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4 years ago

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6 years ago

Trash is all I haveTo say, although the employees are nice, the lines were outrageous and i was verbally threatened in line. Hello

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9 years ago

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7 years ago

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4 years ago

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7 years ago

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6 years ago

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4 years ago

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7 years ago

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9 years ago

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4 years ago

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4 years ago

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10 years ago

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4 years ago

this walmart is very disorganized but the cart escalator is fun. overall wouldn't recommend except for little things or essentials.

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5 years ago

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11 years ago

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6 years ago

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10 years ago

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8 years ago

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11 years ago

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12 years ago

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6 years ago

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8 years ago

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10 years ago

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9 years ago

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12 years ago

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7 years ago

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6 years ago

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6 years ago

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9 years ago

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6 years ago

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8 years ago

Never enough checkout lanes open. I mean NEVER! Any time I come here. Weeknight, early afternoon on Sunday - its always long lines.

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6 years ago

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9 years ago

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7 years ago

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10 years ago

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Ask the Community - Walmart Supercenter

How is this Walmart from Boston Massachusetts?

The "New" Super Walmart in Saugus would be great if they had Managers that knew how to Manage! Ah, duh...its in your title. They degrade employees, write them up for offenses they didn't commit. Only time you see them is when they are on a mission… Read more

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Review Highlights - Walmart Supercenter

Awesome, new Walmart store opened TODAY right along Route 1!

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First let me start by saying; I completely understand how going to CVS, Rite Aid, Walgreen's,…read more ect. offer the simplicity of one stop shopping, because not only do you get your prescription, but also your household needs in one store. However, if you're looking for that old school service, where when you walk in for something as important as your meds, you get greeted with a smile, by name, and as if you seriously matter, PLEASE try Green Street Pharmacy! My 82 year old mother stopped in there the other day to order a new cane. The owner asked her if there's a reason she felt her existing cane was no longer viable. She showed him how the rubber bottom had warn out. He told her there was absolutely no reason to spend money on a new cane, and comes out with a brand new rubber tap, and attached it securely and had her take it for a test walk through the store. His genuine concern and honesty took my mother back to the type of service you used to see many years ago, when a store owner wouldn't think twice to try to save their customer money, and bend over backwards to meet your needs. They can handle filling or ordering any item that the larger chain stores pharmacy's can, but you will ALWAYS get that phone call to let you know your order is ready, and you will ALWAYS be treated with the utmost respect. You will NEVER feel like you are inconveniencing them, or feel like you're getting the backlash from someone's bad day! Their impecable service should be the Industry Standard.

Walmart Supercenter - grocery - Updated June 2026

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