Please note. This review is not about the store in general, but particularly about one awesome person at Customer Service, who did the extra mile, over and beyond his duties. Johnny. Here is my story. On late Sunday, 14 March, 2021 I have purchased a $40.00 pillow to ease my terrible neck pain. According to the description on the box, the "best pillow you'll ever owned". Unfortunately when I took it to my RV (I live in Southern California) and opened the box, the pillow felt extremely firm to me and my liking. So I packed it up and headed back to the store to get a softer one. When I asked where is the merchandise return, I was told by the lady with glasses at the door that it is already closed at eight (I looked at my watch, it was 7:47) No problem, I thought, I'll buy another, softer one and return it the next day. Luckily, I have found the same brand, same price marked as medium firmness. Great, I thought, I'll just ask for a swap, shouldn't be a problem. No, I was told, it has to be refunded first, cannot do a straight swap. The store is closing, the person said. This is when Johnny came into the picture. He immediately asked the person at the only cash register (I guess the whole store was really closing) open to step aside for a moment and he sprung into action. His fingers flying on the keyboard, in one (1) minute he did the swap and I was walking out the door with the best pillow I have ever owned (really a great pillow!). Wow I said, what a guy. Johnny, I was looking for you on Sunday, but I did not see you to thank you again what you did for me. With your kind and genuine help and paramount customer service you'll go far. Remember what I've said to you? You are the man! Kind Regards, Tibor Toth-Torma Measurement Scientists 3M Company, Retired. read more

Everything is on lock down with several employees walking past you and not bothering to help is absolutely ridiculous to us that actually work hard to pay for our stuff this location has some of the rudest employees I've ever encountered. read more

Waited for over a half an hour for the grocery store pickup. This is my first and last time ordering items from this Walmart.

I just came here for curb side pick up and it's just a nightmare. First I go in to just pick my stuff up because if you want to let them know that you're on your way, you have to download the app. They really try their hardest to push the app on you. Anytime you open the emails or try to order online, it pushes the app on you. Then they tell me that I can't just come in and pick stuff up, that I have to move my truck and call from one of their spots. The parking lot is full of these speed bumps that are annoying and very close together. Just over all a bad experience. Next time, I'm just going in the store. I wish they would have said I could just go in the store when I looked up the products on line. That would have been so much easier and I would have been able to get the flavor I wanted. Hopefully next time is a better experience. read more

Walmart Supercenter - Curbside pick up - Department Stores Near Me - Tucson, Arizona

RATS... VERMIN.... UNSANITARY...This store is under construction but still open to the public. YESTERDAY I was shopping and a huge rat ambled across the aisle and under a freezer. The manager said WE'RE FIGHTING THEM...???? I WAS TERRIFIED AND COULD NOT CONTINUE SHOPPING. I told him he should at least notify customers that they might encounter vermin in the store. He also told me that the health department had been out and that they'd assured him that the food was safe, but I beg to differ. The presence of rats makes a different argument. Stay away from this store until they get done with construction. It is unsafe and unsanitary. read more

This Walmart sucks! If you are buying more than 15 items be prepared to wait in long lines and have all your frozen stuff melt. It is a pain to check out. The employee shoppers are super rude and don't care if they are blocking the aisles. Like others, I go to El Con or Valencia even though I live around the corner. read more

Rude service when you can get it ! One employee even refused to speak English. Tried switching to walmart plus for deliveries, rather than in store shopping, for anything outside of groceries it is absolutely worthless. read more

The loss prevention follows my family around the store like we are gonna steal something. Always super busy and slow lines. It takes like 30 mins to get to the front of the line BRING A PHONE you are going to need it. read more

They need to have a FULLTIME Operator answering phones! GOD I hate when they do happen to answer they put you on hold and then - just to say that the person is not there and when you drive up there --- that person is working ..... this is so frustrating. The store manager needs to take accountably about his workers. I dont want to even put a star on this read more

Park & Pull Up, Guys will check you in for service. Quick & Easy! Text message to track & when my vehicle was ready! Cashier Mary is awesome! read more

Walmart Supercenter - Auto Care center for oil change $55 - Department Stores Near Me - Tucson, Arizona

The shelves are half empty- the prices have gone up - their "employee shoppers" are rude and fill the isles with their carts making it next to impossible to get to items on the shelves. Now they have closed all the check out lanes except for self check out -yet they haven't offered self checkers any discount for doing an employee's job. In stead they treat us all as would be criminals by demanding to check our receipts against what they see in our carts. When they bring back cashiers I might go back. Until then they can do without my business. I hope a lot of other shoppers follow suit! I'd rather pay a little more - be helped by an employee that wants to earn a living instead of living off the state and thanks me for shopping at their store. read more

GIRL....... WOW....... Just wow. If you not from the ghetto, please don't waste your time here. Nobody gives a sh about what you need or care about including managers, leads, employees etc. I found an employee smoking CRACK in the men's room stall. Managers were rude. Employee refused to tell me his name. Managers have no idea what's going on. Good luck. read more

No baggers, unorganized, very slow service every time i come here. Its a shame because its right down the road from me.

No one answers the phone 3 attempts over 30 rings! Attempted to call no answer poor customer service If you have a question dont call for answers! read more

HORRIBLE CUSTOMER SERVICE.....NEVER AGAIN SHOPPING WALMART My son just ordered glasses with Walmart Vision. I called the night before to get pricing so that we had an idea of what he would be charged. I was quoted: Single Vision polycarbonate - $60 Single Vision transitions - $85 Single Vision Anti-reflective - $55 Total: $200 He went in today (without me) and was charged: Single Vision transitions - $194 Single Vision Anti-reflective - $60 Frame - $69 Total: $323 They discounted the frame $69 Grand total: $254 I called & questioned why I was given different prices the night before & was told that I would never have been given those prices since they are not even close to what they charge. The vision center clerk was rude & the manager (Mike) was even worse. Hope they enjoy my $54 they overcharged before tax because that is the last money Walmart will be getting from me. read more

Carlos, took my tires and gave the to his wife Jeff. His girlfriend Brian Lastovica is running the restrooms for a while and the floors are made of cheddar cheese. Nice place though. read more

sent electronic trash back and got nothing. They also say that I received a bucket and that an Uberdriver was sent to bring it to me, and the person's name is Vanessa, the Uber driver. that's what walmart customer services told me. lie, nobody brought anything..I was robbed..after talking to Walmart services, I was told that they will return my money within ten days. horrible service thieves read more

The Walmart is trash. Brand new already looks like crap. To top it off I drove from 12 miles away to come here before it closed and the D head security guard wouldn't let me in at 10:50 when the website says they close at 11. His reasoning was that they don't let anyone else in after 1045 they close the door in my face. I asked him "where is that posted? How am I supposed to know before I drive way over here?" This inbred said, "now you know." We read more

3.5 stars. OK, like many have said in their reviews "This is a Walmart, what do you expect?" I'll answer that question. I expect low prices, a clean and well-lit store, easy to find products, and good service when I need it. This Walmart delivers on most of those expectations. I'm here to get a tire replaced. I don't recommend Walmart for tires because it always takes so long because they have only four bays and maybe four guys working at most. Go to Discount Tire where they have a gazillion bays and a hundred workers (yes, exaggerated, haha) but you get my point--Discount Tire gets you in and out fast. I'm just stuck with Walmart for tires on this car until I replace all four sometime. But back to Walmart... This one is fairly new, so it is clean. The bathroom on this visit wasn't, however. I told a worker and she immediately called it in and they took care of it. Signage is difficult to find. Typical of Walmarts, many of their aisle labels are covered up by product. I'm getting leery of such huge stores, too. If you have your Fitbit, your are going to get plenty of steps in for the day shopping at such large stores. Shoot, shopping for one item at one end of the store and going to the other end for another item will give you enough cardios for the whole week! The employees here are friendly and helpful enough. I'll always shop at Walmart as long as money, budget, and a lack thereof is an issue. :) 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

The variety of products available are always great! The customer service is never good. The staff just look at you, but don't greet you. No staff ask if they can be of assistance. We shop here by choice, not because we have too. We come out of the way to spend our $$ here when we have countless other options. read more

Walmart Supercenter - Department Stores Near Me - Tucson, Arizona

NO YOU ALL DO NOT CLOSE AT 1050. YOU CLOSE AT 11. Not a min before, not 10 min before. I was running into the Walmart to use the restroom. When I got inside of the building a hand was put in front of me and said that they weren't letting any more people in. I said I have to go to the restroom, because when you have to go you have to go you know. When I was in the restroom I heard them say they had 10 minutes to close over the speaker. Now I'm upset, as I just needed to grab nasal spray, that's why I came here for in the first place . So with 10 minutes left I did, I did just that. And guess what? I was approached by that same man at the end of me checking out from the self checkouts, he grabs my receipt and just wanted to check to make sure my card actually went through; like I was trying to steal the purchase at the self check out or something. I said of course it went through, giggling because it was silly. But see the point was for embarrassment. He wanted to embarrass me and make me look like a shoplifter I guess because I decided to not only use the restroom but go grab a nasal spray that the other associates we're actually more than happy to help me find and they didn't even have to repeat to me about the time because they could see I was hustling (trying to be respectful) I wasn't browsing the merchandise. This man now that took my receipt walks with me outside and tells me next time wait outside the restroom. I said when I was in the restroom your loud speaker called 10 more min. And I grabbed what I needed in the front. I laughed and said I'm not waiting outside the restroom I'm definitely not a child, who says that?! NEVER AGAIN. seriously though I don't even know why any of us bother with these reviews NOTHING EVER CHANGES IT JUST GETS WORSE. EMPLOYEES ARE SO UNHAPPY HERE THAT THEY TRY NOT LETTING CUSTOMERS SHOP UNTIL CLOSE ANYMORE. DAMN I MISS WALMART PRE-Covid days sad world it's become. EVERYONE IS SO RUDE TO EACH OTHER. Kindness goes a long way you never know what someone is dealing with at home, or even if they have a home... read more

Super helpful employee found me a car usb-C charger for my ipad. Would recommend. I didnt realize it used the same charger as an android. He confirmed and had me on my way in 15 mins read more

First thing: terrible bathrooms where some toilets were not flushed, and the worst is, 4 doors out of the 6 did not lock, either the latches were loose or the door was misaligned. Finally one door worked and there was no hook to put your stuff on. Then you have some classic weirdos walking around in this Walmart. The layout is just like another other super Walmart. There are not many choices in the area though so this is where you need to go to get supplies for a road trip. read more

Alexandrea closing team Lead was rude and hurried people like she didn't care about customer service at all

Although I'm more of a fan of target from time to time I find myself at Walmart, it's a pretty convenient location especially since it's right next to Costco and I seem to go to Cosco almost every other day so if I need a quick grocery item I stepped right into Walmart especially if I don't need a bulk items, Walmart is a nice little one stop shop they have groceries electronic's clothing just about any household items you need. What makes me laugh is their price Roback generally it's only a $.10-$.20 difference, in this day and age any markdown is helpful. I really like this Walmart because they have a subway located inside, The staff always seem to be friendly especially the door greeter he always has a big smile on his face. read more

Walmart Supercenter - Walmart market - Department Stores Near Me - Tucson, Arizona

Advertised as open at 6:00 AM on Sunday. Arrived at WM and note on door said 7:00 AM. Very poor communication from worlds largest retailer. read more

So, today was a ok day until I need to go too walmart for my medication . I paid my money and as I was walking out a staff of walmart accused me of stealing so I tried to be respectful and show my receipt . After showing my receipt the staff still accused me of stealing " he said I caught you stealing three times last week and three weeks ago . And I took you'er PASSPORT BECAUSE YOU HAD NO I.D " I KNEW THE ONLY REASON HE ACCUSED ME WAS BECAUSE I'M BLACK SAD. AND I'M HOPING MY PEOPLE BOYCOTT WALMART THE ONE ON SOUTH PARK. 1260 E Tucson Marketplace Blvd, Tucson, AZ 85713 read more

Not open 24hri rushed and was brushed aside. I tried it the second time and I was so happy I did. The produce was beyond fresh and the value was also there's. The staff great people great knowledge of product and where able to direct me to location of product. All in all excellant superstore read more

Alright, alright, it's Walmart. I've never spent more time shopping at Walmart than the last two years- it's a haven for low cost marketing marketing materials. Special events items and everything in between. I don't really enjoy my Walmart visits, but an early morning visit, mid week is less hectic. I go in with my one woman show mentality and I get things done! read more

I needed tires and Costco didn't have the right size. Since Walmart was close, I went there. My problem isn't the price or service, both were OK. My problem is that after they were mounted and paid for, I was told that I would now need to go elsewhere to get the tires balanced and aligned! In fact they made me sign a release stating this. I've bought a lot of tires in my life and have never had to drive away without the tires and wheels being balanced and aligned. Shame on you, Wal-Mart, for (1) not providing these basic safety measures and (2) not informing your customers BEFORE services are rendered! read more

Its another Walmart, much like the one on Valencia, its got pretty much everything and a similar layout. They have pharmacy, an auto department for those oil changes, they even have a Subway, haircut place, and looks like an arcade is being developed. So its pretty standard in those ways but new and slightly more central to me, so that's cool. BUT don't steal. I mean that generally but also because i just saw some perp's getting the official treatment. Yeah you might think Walmart the giant corporation wouldn't miss a few shirts or whatever, but they do, and they will get you. Its packed and should have had more cashiers on weekends, but that's WallyWorld for you. read more

Friday I was overcharged $4 but didn't realize it until I was home. Today I went to Customer Service. "Belinda" wouldn't honor Friday's sale price but gave me today's price. So in the end I was still overcharged $1. Belinda was also RUDE. It's not a huge deal but by contrast, last week I was overcharged $10 at Fry's. Luckily, I noticed before I left the building. Not only did they refund my $ but that manager gave me the item (a $15 cheese) for free "for the hassle." read more

Ethical or practical? Pathetical or metrical? It's always the intro to a Julie Andrews song, thought wise, when I stand in front of this looming corporate megopolis. And don't we all wish we had our own Mary P. to consult before taking a trip to the mart of Wals? I do. But, as far as Wally-worlds go, this one is nice. It's clean, has a full market and I saved $60.00 bucks price matching. Any student knows how far that much money can be stretched. On a Friday night. Before 2am. For easy referencing of local deals to be price matched, check out pricematcherz.com. They give you a full list of the best of local ad-match prices. You don't need to bring in the ad either, but don't be like the lady in front of me who tried to convince Super-nice And Undoubtedly Underpaid, the cashier, that Fry's was running a special on 5 pounds of hamburger for $2.49. That's just ridiculous. Do be nice to your cashier and, if she catches items that you're buying that you didn't know were on sale, she'll probably match them without your even asking. Kudos to that lovely employee! Yes, I shop mostly local--the co-op on fourth, my uncle's chicken eggs, the flea market at The Loft on Saturday. But I also look for deals. It's a pretty tight wallet in a pretty rough economy and, much as I love local, organic, gluten-free, paleo-oriented meals, sometimes I'm okay with a few 33 cent green bell peppers and some bottled soysauce so I can yelp a place at higher price point later. So sue me..? Supercaloriedeliciousexpectmetopostthis, -Fairy Food Father Postscript for any of you experienced ad-matchers: A lot of Wal-mart's meat is measured in per ounce increments. Does this mean you can't price match meats measured per pound? If so, what a beast move! read more

No one ever answers the phone for the deli, to place an order so we can avoid waiting. Terrible customer service.

This Wal Mart is quite new. It's like an Wal-Mart. Seems to be only one way in off Park. It's on the other side of a Costco, but doesn't connect by street. There is a Subway inside. And a gaming room, and massage chairs. Beyond that, it's what you expect. If it's clean, it's because it's still new. I do wish they would reduce the Duck Dynasty items. I might even bump up a star rating if I didn't have to see a beach towel with Phil's face on it when I walk around the store. read more

Mary From automotive was very nice and helpful. She helped my girlfriend and I get 4 new tires and helped us save money by giving us advice on pricing and where the best places are. We saved a lot of money thanks to her help. Lovely women and very respectful. If you need help with tires, batteries or anything in automotive shes your girl. I don't recommend going to a Local tire shop go here and get your tires instead they have really good deals and warranties. She's worth a 10 star but 5 will do. Thank you Mary!! read more

Ok. It's Walmart. You know what to expect. This location is close to work, makes for fast stop to pick up lunch (either Subway, or something frozen, or even sandwich fixings)...plus little things that eliminate the need to run an additional errand on the way home. Store is fairly clean; always just a few check out lanes open, and cashiers are less than professional (one held up the line while she checked her cell phone)..but again, it's Walmart. read more

This is your typical Walmart with a grocery store inside. The plus side is this is one of the larger Walmarts in the Tucson area. It is newer, and it is still well organized and everything still looks nice. We stopped in here on our way out of town to pick up a couple of things we have forgotten at home. It was easy to find what we wanted and it was easy to checkout. read more

Worst pharmacy I ever been, stay away. We live in Tucson, My wife had a cervical surgery in Phoenix last week She needed more pain medication, I had to drive to Phoenix and get the prescription from the doctor. Upon arriving at this pharmacy here in Tucson i dropped the the proscription at 3 pm and was told at 4.30 was ready. Upon arriving at 8.00 pm still not done. My wife is under extreme pain and this irresponsible pharmacy does not have it ready, really after 5 hrs? Pleaee stay away from this pharmacy. read more

I love Walmart and will forever shop there but i will not be returning to this specific location. I will be driving out of my way to go to the El con location. The store is organized and clean but the customer service is awful. I was scanning my items at self check out and one of the workers had to approve my age in order to buy cough syrup and she didn't say one word or even look me in the eye and snatched my license out of my hand. Seems like someone needs to get laid lol. How can they hire someone with absolutely no manners? read more