I've never left a Walmart review, but Gabe, the associate who helped me, was exceptionally helpful, kind, and polite. He made my day better and my pickup much easier (especially in the rain), and I greatly appreciated it! Shoutout to Gabe for the kind and friendly help. You're appreciated! read more

All the self checkout lines and only a fraction are ever open and therefore long lines. Why? I went to the section of lit up green self checkout terminals and there was a barrier up, but the self checkout were all green. I asked an associate why the barrier was up and she said its closed because the girl went on break. Why was nobody able to cover her break and keep the lines open??? On a SATURDAY night. Whoever manages this store needs to be fired. They take no pride whatsoever in the store and don't care about customer service. Y'all make too much money to not prioritize keep all the checkout lines open for customers. I saw a "manager" there before and he was talking on his cell phone and being unprofessional while in front of customers. Its a shame Walmart just doesn't care and it shows. read more

I live closer to a different Walmart that I'm not particularly a fan of so years ago I started coming here and I absolutely loved it but over the years, it has really gone down. The quality of their produce, the selection in the deli and they're not Stocked well. This is a really busy store The parking lot is always full. if you need a one of those little carts to ride around the store, Be aware, you may not get one or if you try to wait for one you'll be waiting for the size of this store, they should have plenty more of those carts available. They have mostly self check out kiosk and not many cashiers so a anytime the cashier is available the lines are long. Overall, this is the best one in my area so again I'm stuck coming here. read more

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Totally incompetent Curbside pickup. Received a text indicating my order was ready for pickup. Wanted to show my wife how easy it was as she hates shopping at this store. I had picked up an order earlier in the day with no issues. We got there, checked in, and waited over 1/2 hour and NO ONE would help. Cars coming and going. Asked several employees to check. No one responded. Asked to speak to Team Leader "Michael". "Michael" dodged me knowing I had been seriously inconvenienced for so long - if this manager can't face an unhappy customer and would prefer to hide away it tells you a lot. Apparently, they were scrambling to fulfill the order, but the real issue is that NO ONE WOULD HELP ME. I even went inside to Customer Service. STILL NO ONE WOULD HELP. One look at the operation and the lazy delivery guys and you can tell it's a SH**SHOW with "Michael" running it. Save your time. Shop at Giant. Prices are just as good and you don't deal with WalMart employees. read more

Pick up is abysmal. It takes thirty minutes or more to get anything from curbside pickup. They straight don't care about people picking up and actively ignore or disregard people. It is always mobbed and the employees move slower than slugs. This is the weirdest of the 3 Walmart within the area (Willow Grove, Warrington, and Warminster). read more

This was one of those let me stop and grab some stuff. We dropped in here to pick up some desserts for a family gathering on a Tuesday night. The first thing I noticed is that they had an abundance of handicapped buggies. A+ for that. The second thing I noticed is that the store was empty. There was no hogging up the tomatoes or the apples. There was no saying excuse me or pardon me. It was nice to be able to have virtually the whole store and every aisle almost to yourself. I know that may not be good for the store, but it was good for me that night. Whenever I go to a Walmart in a different city I always go to their home goods, home decor that type of thing. This store did not fail. If I had been in a car traveling I would have grabbed a ton of stuff, but I flew this time. I did however grab some some necessities, wax melts, just little things that I can throw in my suitcase. Everything was pleasant in this store. I have no complaints. read more

Walmart Supercenter - a display of apples and oranges - Grocery Near Me - Willow Grove, Pennsylvania

Went to get a money order to send to another country and the lady was very rude the black lady didn't get ​​ name I called for a manager to help and then they told me that the manager wasn't in okay yeah right . She told my girlfriend to be quiet in other words shut up . Because she was talking to me and she couldn't say nothing . I never experienced somebody so rude and I've talked to a lot of people all the time and this is just not right I don't appreciate this at all . I am going back to see if he does that again .​ I will be video taping the next conversation it is not going to be left alone . read more

Any time I have been to this location, it has been a nightmare. From nowhere to park to rude, unhappy employees and long lines, nothing is easy here. There is no "running in and out." I avoid this place like the plague and will go everywhere and anywhere else BEFORE this place. read more

I actually really enjoy going to this Walmart compared to the other Walmarts in the area (Warrington and Hatboro locations). The number one reason being because their selection is so much better always - for clothing , seasonal decor - you name it ! It's a super Walmart so maybe that is why but I think they also are better staffed and stocked in general probably because it is always SO BUSY! They just recently updated their self checkout as well. Sometimes due to how busy it is it can get very messy - particularly in the food section which is why this isn't a five star for me. Sometimes there are a lot of people and it's a little congested but I usually still can get in and out pretty quickly! I wish customers respected the store a bit more because it really is a great Walmart with a lot of resources. read more

I am writing this review for the vacuum packed $5.00 hoagies... um no, just no! Why even sell something so horrendous? I am certain nobody is buying these sandwiches.... I actually like this Walmart, people watching makes it great. It's a Walmart, a super center with droid and pet supplies and a solid outdoor area. If you need a hoagie there are much better options nearby! read more

Walmart Supercenter - Bathroom - Grocery Near Me - Willow Grove, Pennsylvania

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Their curbside service is utterly terrible. Someone hangs up the phone for pick-up, and the mailbox is full so you can't leave a message. Plus, the check-in feature in the app doesn't work. read more

What a trashy Walmart! Curbside pick up is a joke. I waited for thirty minutes to pick up an order! No one ever came and the phone number on the parking spot leads you to a voicemail that is completely full. Beware and stay away!! read more

Waited 30 months for pickup. Called number for pickup - voicemail full. Called store operator - no one answers. Finally, someone calls me back and 45 minutes later I get the stuff unpaid for. NEEDS new management BAD!!!!! Won't be back. read more

Recently went to this location to acquire a garden "shepherd's hook" for a hanging basket ( online quote showed one for $5.00).Found two of them, but neither had a barcode nor a shelf tag. I was directed to the customer service desk and after enduring a 20 minute wait behind 2 other customers, I spoke to the representative who went through an elaborate computer search which resulted in it being listed at over $18 (and the only differences being that it was slightly longer with a hummingbird decoration attached). Left feeling disappointed and annoyed with the lack of empathy and real assistance. Luckily, the Loew's on the other side of Walmart had it for less than half that price, so at the least I got a positive result, but would not recommend this Walmart for anyone needing staff help, as the assistance seems to "go through the motions" with little actual care/help! read more

From the Brosman Security truck flying around the parking lot weaving between the landscaping like it's a slalom to the lack of care from the majority of workers we talked to this is one spot to avoid. read more

I really want to give this Walmart more stars, but they have gone to a new low! First off, this is my go to Walmart! I drive right pass the one near me to go to this one. Love that they are open 24 hours and have great prices, but they don't give a crap about their long lines and customer service. I think that the staff is under paid and over worked and they just don't hire enough people to fill each shift. It's a management issue that need serious attention! I didn't count how many registers they have (at least 12-15) plus self check-out, but on a Saturday afternoon there is no excuse for only 3 lines being open. Even the self check-out was extremely long! Everybody was standing in line so long, we all got to know each other. It was over 45 minutes :( This is not the first time this has happened, and surely won't be the last. I'm on the lookout for another go to store. Hmmm! Maybe Target :/ I do want to give a shout out to Jada the cashier that was being overworked! She was very pleasant, and understanding of the crazy situation. She spoke to each customer and did her job with great precision. ( That lady needs a raise! ) Not saying I won't be back, but will leave whenever I see crazy lines like this again. read more

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Due to poor planning at this store, I had to cancel a pick-up grocery order in late August. Walmart NEVER credited or otherwise returned my $135. And when I tried to return a bike to the store that I had ordered on line, store customer service wouldn't process return for the bike. It had been shipped to me WITHOUT BRAKES. Instead they recommended I contact Allstate, their insurance company, who never called me though I left 3 voicemails. What a run around!!! Have cancelled my online account. Will not buy ANYTHING that I can't get in a store. read more

Probably the worst customer service ever experienced. It seems like every associate is an independent contractor just there to fulfill online orders and has no idea how to help customers. The other 15 employees stand around talking to each other. Waited over 30 minutes for an employee to unlock the baby formula and ultimately left after numerous trips to the customer service desk with no help. When I asked who had the keys it was determined that there was only one employee that could unlock the cage and she didn't know her name or how to find her. read more

This place is terrible. Maybe Walmart has just grown to the level of not caring about customers or service, but this place is uniquely bad at it. I find dentist appointments more enjoyable than shopping here. I'm not colonoscopy age, but I'd take that instead of shopping here. Lines are long, employees are standing around. There is zero motivation to see us leave. If hell is anything like this place, seek JESUS NOW read more

Employees rude when asking for help. Manager never calls back or in store at night hours.They also close doors early too.

Came here today to return a stud finder and ended up walking away without the stud finder or my money. The original transaction involved a Visa gift card and an American Express credit card. For the cost of the stud finder, I was expecting the money to be returned to my American Express Card or to at least receive cash back. Instead, the customer service rep when she completed the refund transaction the money went back onto the Visa gift card which I no longer have in my possession and the person who gave it to me wouldn't have the card number information either. I asked to speak to a manager, and they told me to call the 1800 number on the back of the gift card and the company can send me a new gift card. I haven't tried this yet, because the first thing I have to do is figure out whether this was a vanilla gift card or something else. I have never had this happen before and wasn't even aware that this could happen. Usually you have the option to get cash back, but nobody asked me anything. So now Walmart has their item back and I don't have my money. Makes no sense why they can't initiate refund back to one of the selected methods of payment. I don't get their system. read more

I went to Walmart to get a crockpot the week between Christmas and New Year's. I expected there would be lines and there were. However a group of approximately eight females who clearly work at Walmart were standing around screaming, laughing cackling, so loud that the people in line were distracted and looked over at them wondering why they were standing in line and these women were standing around not doing their job. They were blue vests, and yellow vests so I assumed somebody in that group was management. The more customers looked at them, the louder they got. On another note, the lady Amy who checked us out was very nice and apologized for the behavior of these women. If all eight of these women we're on break, then go in the break room and take your break, don't make a scene in the front of the store, it's very frustrating to customers who are standing in line for over 20 minutes!! read more

Walmart Supercenter - Obnoxious Walmart worker standing around doing absolutely nothing! - Grocery Near Me - Willow Grove, Pennsylvania

I think it's very inconvenient and exhausting that everything I bring my elderly handicap mother to your location it takes 45mins to search for a handicap cart. I have ask or follower customers riding to their cars to obtain one. I ask store employees to help me they just look and stare or say they are on break. Please work on getting more carts. There are plenty of people needing them. You have too many broke or uncharge. We spend too much money at your location for such inconvenience. Please help and respond. Cynthia Bray. read more

This Walmart is the worst!! The lines are always crazy, no one working and cashier's that ate working are slower than a snail. I went there today quick run in for salad dressing ng for work. Should have taken me 5 mins to go in and out None of the self check outs were working. One line was open. Two people in front of me. The girl looked half asleep and was sooooooo slow. Then when I paid she kept pushing the wrong key for me to insert my card. The shelves get stocked like once a month it seems read more

This is a great location for a Walmart but there is never enough registers opened. I came here on a summer day to pick up a few things and it always has long lines. Its ridiculous that there is three registers open and the lines were wrapping around the store. Also there is no one there to help. Everytime you approach an employee they are all busy stocking. And if I do ask a question the employee either rolls there eyes or says im not sure if we carry that. read more

Worst store ever !!! Don't know which one is worse the cheltenham or willow grove the managers are the worse if they worked as much as they talk they'd get things done and make customers happy ! Just a disgraced !!! They're attitude when you ask them a question is Ridiculous !!! read more

If you came to Walmart because you like the atmosphere and neatly stocked shelves, well, then you haven't been in this Walmart in about 2 years. This Walmart in the last 2 years has gone really downhill. Employees periodically make derogatory racial comments about people who are white all while not bothering to organize and stock shelves as if things should look neat and somewhat tidy. It's a complete mess. Go down the candy aisle and you'll see things just thrown all over the place like everyone stopped caring a long time ago. I went in looking for velcro strips and the whole aisle looked like everyone stopped stocking the shelves months ago. Things are just thrown on the shelves with no organization or even like they care. If you go there at around 10:30pm until 11:30pm, they'll close all the self-checkout lanes and leave just a single register open and the other 24 ones closed. This always causes a long line at the register that takes about 15 minutes or more just to check out with 3 items. If you're going to do that and restock the machines with money or whatever you do, why not do this at 2am or 1am when most people aren't here. If you're a 24-hour Walmart, then why not close at midnight and clean up the shelves and the registers while no one is there? Only a handful of aisles are actually cleaned to where they seemed to care.... refrigerated aisles, frozen food aisles, cat food section, housewares, etc. But if you go down arts and crafts, hardware, candy aisle, pasta aisle, and a few others, they just stopped caring. The only reason I end up having to go here is because the supermarkets around here are no longer 24 hours. I'll probably end up just having to drive down to Warminster to go to that one because they're newer and they haven't gotten to the apathy stage this one has gotten to. read more

Complete shitshow. Prices not listed, things thrown all over. It's hard to find anything, and not inexpensive. Don't go! read more

I've been here a couple of times now and then to pick things up, since it's on the way home from work. Being from NJ, I always appreciate the Walmart Supercenters, which we don't have across the river. It's nice that there's the option to get a lot of grocery staples here, as well as some produce options. Admittedly, though, the produce isn't of the best quality, so I don't always go for it. The location is quite convenient, and the staff is friendly here. I've never had to wait too long for checkout, and things are easy to locate. Parking lot is usually full, but I figure that just means it's popular! read more

The Walmart at the Willow Grove location has gone downhill for several years. I no longer order milk, bread or fruit from this store because it is never fresh. Milk and bread is usually past the expiration date but they will sell it to you anyway. The fruit is soft, rotted on the inside and bruised on the outside. They don't give you a problem returning this stuff but it shouldn't be sold when it is not fresh. I wouldn't be surprised if this store closes down. I don't want this to happen but you can see from all the bad reviews that this store is awful. It's a shame because many years ago this was a very nice store. read more

Employees were nice. They didn't have any regular checkout lines open, only self checkout, I guess that's the way it is now a days. This is the smaller type of Walmart where they don't have a lot of produce, very limited amount of fresh fruits and vegetables in their refrigerators. read more

Everyone knows how walmarts are. Not enough lines open, nobody to help u blah blah etc etc.. I actually like this location compared to others I've been to. Its clean in here & more organized than what I'm use to. Everyone complaints about the same things when it comes to walmart. Unfortunately its cheapest store (with savings catcher collecting prices) & a one stop shop so u cant expect much. I can say I usually shop at grant & blvd which i hate or franklin mills which has its moments. . This location has fried food which is actually good & affordable. read more

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I wish I can rate this place a 3.5, because that would be a more accurate score for it. It's in a good location with ample parking. The employees are usually polite and helpful, but I have encountered a couple of rude ones in the past. The store is clean, but every time I go there's usually one or two products I'm looking for that's out of stock. The checkout lines are not always staffed, and can be very slow. On the up side, there is a self checkout option that is quicker. Overall, it's a normal walmart, and still worth shopping at if you're in the area. read more

Poor customer service! Attitude galore. Customer' service tone in their delivery is as if I was bothering them instead of trying to help a customer out. Opens at 6 but no one in the store has a key to be able to purchase a 10 portable charger that is locked up along with every other item in electronics. Please explain how employees with the key doesn't come in till later. What if that person is ill and doesn't come in? Sounds to me like poor planning and the cause for sales to be lost. read more

Went to this store looking for a tall storage unit/pantry. We found one online and after looking around the furniture section we discovered that they didn't have it in store so we wanted to see if another store had it. The first associate we asked said he didn't know and that he doesn't work in that department. The second associate we asked said to go to online orders and pickup to see if we can have it delivered to that store(reminder, we didn't N.Y. want to order it but merely see if another store had it). The third and final associate in pick up said she had no access to look up online inventory. Needless to say, that was a waste of time going to that store and expecting at least 1 of the 3 associates to be helpful. I think management should really re-educate their staff oh being helpful to their customers. I would given this Walmart zero stars if I could. read more

Save money (sometimes), live better (yeah Wal-Mart's one-stop shop model makes shopping convenient). I wish the save money, live better slogan didn't apply to those corporate officials who are saving money by not giving higher wages to sales associates, which in turn makes it possible for the corporate officials to live better. The employee motto for sales associates should be better pay, better living. Excuse my OJ (organizational justice) speaking. To the actual review.... This is one of my preferred Walmart locations because it's clean, spacious, organized, employees are helpful, and they have good clearance items. The market and outdoor sections are large too. Lines to check out are fairly quick here. Also, They have a Pretzel factory, Subway and vision center. Lots of walking, but for good reason! read more

The shelves are stocked better than any of the locations that I go to. My only problem is that in the morning there is 1 cashier and the self checkout open so the lines grow very long very quickly. read more

The service at the Pharmacy in Willow Grove 's Wal-Mart is the worst ever. There's an Indian lady that works at the Pharmacy, don't know her name but she is the rudest person I have ever met in a customer service setting. She needs to be fired and I promise I will be writing a letter to the cooperate office so they know how bad customers are being treated. My name is Kevin and I have used that Pharmacy for many years. I can honestly say that I will never again have any prescriptions sent there and I would advise anyone else to never use this Pharmacy. read more

Zero stars wasn't an Option. This dirty dingy Ghetto Walmart. Store shelves are always empty. No staff diversity anymore. Just a bunch of hoodrats working here young and old. They now have security. I see why. Their system is always down. The customer service registers are held up by clear tape. Managers complain about the staff and customers out loud. So damn unprofessional. I'm done with this location. I spend so much money at this store and I don't know why. I brought my husband a dremel tool and went to return it. Didn't have my receipt. Ok no problem they looked it up in their credit card system. Only to turn around and blatantly accuse me of already returning the item. What I look like doing that. I'm not desperate for money I make enough. but the audacity. The old black man at the return register with the 1962 ponytail Victor Vincent whatever that clown name is rudely slide the item back and said it's your item now we're not taking it back while his manager Tamika stood there and listened. This Walmart needs to be shut down like the Ghetto East Norristown location. It's coming soon. I can feel it. Inconveniently I will drive to Street road or maybe even Hilltown to go to Walmart anything but here or Cheltenham Ave. I don't care what time it is at night. Pass this location by don't waste your time unless you like being disappointed in every way.. read more

Hello, To whom it may concern, I am currently at the Walmart Supercenter in Horsham and I have asked several employees for assistance in the electronic department. Four Employees have walked by me offering no assistance and when I inquire about who's working electronics because no one is around everyone acts as though they do not hear me speaking. I am disgusted in the service here and I will keep complaining on every form of social media, on every yelp and review site I can find until the service here is corrected. Every time I come here I come with intentions to spend my money. If you all do not want my money I can take it elsewhere however I will continue to bash your company. This is no way to treat anyone looking to buy 4 flat screen tvs. Your loss. read more