We want to say how happy, we were with the customer service provided by jeremiah Braem. He was very…read moreknowledgeable and incredibly helpful in helping us solve our problem with our phone. He is is part of the team, of Libby, James and Jordan we commend for the excellent service they consistently provide.

The sales personnel are disengenuous, and they are surely trained to omit details that affect their…read morecustomers (in my case, of seven years). I suspect that it's not the sales reps' fault; I'm sure that a large part of their pay is commission based, and they are likely handed a script of sales drivel to deliver to unwitting customers, who they hope do not ask every possible question that would uncover hidden charges. Sales agent Bryce convinced my husband and me that our family phone plan (then 4 lines, $242/mo.) would not increase with the addition of an additional phone. Alas, it seemed too good to be true, and indeed it was. Our new bill is $299/mo., and we didn't even need the extra line (I took advantage of it for our 7-year-old daughter, who of course does not need a phone). When I called the store to ask why this wan't addressed, the line disconnected seven times. When I finally reached an agent, he told me that "don't handle billing questions." Do not trust anyone in this store. We will be buying out our phones and switching to Mint.

We came here to take advantage of the Mother's Day deal, buy one get one iPhone deal. Kasey helped…read moreus on Mother's Day and he was amazing! His customer service was above and beyond. It's the only reason I am rating this spot with an extra star. He deserves 5 but unfortunately we had a second experience that deserves 1. Sadly, the phones we wanted were out of stock and so Kasey ordered them, they would take 2 days to arrive. He gave us a detailed breakdown of all costs in writing and told us we can pick them up and activate them the day they come in. Kasey was off the day our phones came in and TESSA was who we dealt with. Unfortunately Tessa was not pleasant at all and made us feel like we were burdening her by coming in, lots of eye rolling and an annoyed heavy exhale when we told her why we were there. The entire store smelled like fried food and we could see they had a spread of Five Guys behind the registers. Perhaps she was mad she had to help us and sell us accessories to go with the new phones we bought instead of finish her lunch? Tessa went out back and I was talking very quietly and privately with my family and she came back to the front, glared at us and said "what". I was shocked, first of all it's not your business and second, why would you speak to a guest this way? To top off this visit, we were never charged for a set up fee in the past nor were we told during our first visit by Kasey that we would pay an in store set up fee, we only were told about the activation fee with Verizon. When we asked what the in store charge was for and explained it was not mentioned on our previous paper work given to us by Kasey, which she had in her hand, she gave a condescending response that it was for her having my number moved from previous carrier to Verizon (this doesn't explain 2 charges one number was being carried over the other was a brand new number and she didn't set that phone up) she followed up with "I can't wave this fee it's a standard franchise charge". We were also told by Kasey and another Verizon rep at different location that there was a charging accessory package with a free wireless charging station and when we inquired about the accessories package with Tessa she pointed to a wall without looking up to tell me to pick out a case, I did this and when we were checking out she wasn't even going to give me the charging cord, I had to ask for it and we never even got the wireless charger. Really disappointed in her service, she made a comment to my young children when I walked away "wow your mom seems stressed", well the fact that you Tessa have treated me so poorly and have been very rude to us, yes I would seem a little stressed seeing how I'm spending a lot of money and you are treating us like dirt. This experience reminded me that poor customer service is the reason I rather deal with a robot over the phone or click to shop than a deal with a a condescending rude company rep. I hope the owner of this franchise reads this and properly deals with Tessa. Kasey needs a raise and Tessa needs training.

It's really helpful that you are letting me know this two years later on how I can voice my…read moreconcerns to corporate and how you think I still have this issue two years later.

brought my old phone in to upgrade to a new one and the lines got all messed up and the wrong phone…read morewas paid off. now I'm being told there's no going back and that it was my fault it happened. my bill also went up $10 a month for a phone I can't return because the worker paid off the wrong phone.

My husband and I went in last week needing to transfer service from another carrier. We have 8…read morelines, 3 of which needed to be ported over. Noah and Jake were SO helpful and pleasant. They spent 3+ hours walking/talking us through the process and making sure we got the best possible deal. As much as 3+ hours sounds like a long time, they really made it painless and even enjoyable. They were even INCREDIBLY patient while we called our 11 year old daughter and my 74 year old father in law to get codes/IMEI numbers (it was a process!). We are so grateful to them for their patience and help. Thanks so much guys!

Worse possible service out of any provider . Customer service is subpar at best. The…read moreintelligence level is ridiculous. I have had the service for 6 months and have had to call at least 1 time a month with problems. Would not recommended to anyone!!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

The owner was honest to my previous review, which was not so good. Thanks for reaching out. I don't…read moreremember the damage that I noticed after the fix, as I've only dropped it on the screen itself. Overall the owner was very personable and the fix was impressively fast. Would recommend for convenience and good service. Thanks again.

0 Stars Total SCAM - Buyer Beware. He doesn't fix items properly and then when you complain he…read moretells you it is fine and when it breaks again he offers you a small discount to repair the item again. NEVER USE!