What I need is to exchange these glasses for a different pair. If you can do that,fine. If you…read morecan't then you will have lost a customer,permanently!

Had to return multiple times just to get the prescription right…read more They kept giving me way off the prescription and then never updating me when the trials were in. I've never visited an eye place this much in one year

Beware of Double Charges and Poor Service at VisionWorks in Baytown, TX…read more About a month ago, I bought a pair of glasses and sunglasses from VisionWorks in Baytown. After checking my Flexible Spending MasterCard, I realized I had been charged twice for the same transaction, leaving me with a negative balance that I had to repay to my account. When I called VisionWorks, they claimed it didn't happen. Then, mysteriously, one of the transactions disappeared the next day. That issue was resolved, but then I ran into another problem. I received my glasses, which worked fine. However, I couldn't see properly through the sunglasses and needed a refund. All of a sudden, I wasn't able to get the full refund because of some "discount" transaction that no one could explain. Bottom line: Be very careful if you're shopping at this location. Check your receipts and account statements closely. Their customer service is awful, and I can't recommend doing business here after such a frustrating experience.

The employees are awesome & they actually care & go out of their way to help you. To give you the…read morebest deal & quality. I was very impressed & will come back!

I have been with vision works for 4 years and highly recommend due to great customer service!read more

Worst business in Texas. Saved my money for several months and she gave me an estimate beforehand…read more 350.00 includes exam and a basic pair of bifocals. When they were ready she tried to charge me 500.00 bucks and I told her that wasn't gonna happen. I was walking out with no glasses and all my money. She changed her tune to 350 $ so I paid it. 3 months later one earpiece came off. Took them to her and next day she says they ready. When I put them on it fell back off. Next day she calls me back in and says she can't fix them and I just need to buy a new pair of frames... Needless to say she was told where to go and she lost my business. Only reason I went there is bc I got my very first pair from her with no problems. She was determined to get 500 dollars out of me one way or another

Dr. Nguyen immediately found my vision issue after years of different doctors. She got me to the…read morespecialist I needed. I will always be thankful I found her.

I've been calling this office for over a month three times a week trying to get an appointment. No…read moreone will answer the phone. So I've left dozens of messages stating I need an appointment. I've been going to this clinic for years. All of a sudden, they don't answer the phone ever, and I'm forced to leave a message. They have never called me back. I've given up. I'll find a new eye doctor. Avoid this place.

Dr Arisco was very personable and made me feel at ease. Everyone was really friendly and helpfulread more

All good till one worker was fixing the other one's hair!! Very unprofessional!! Right at the desk…read morefor everyone to see!! Must have a lot of time on their hands !!

Very nice staff. Helpful and friendly. The eye doctor did a wonderful job with my 5 year old…read moredaughter.

Do not spend your money there. It took me 6 months to get my glasses from Minal. She is a very…read moredeceptive. She switched the Adidas glasses I purchased. She went to DC and never contacted me for the my glasses. I asked for a refund and she refused to issue a refund. With 3 weeks the glasses were broken. I returned it to her by mail because is she the most horrible individual I have ever encountered. She is vey disgusting and lies to customers. Don't send your money there , she over charges for those products. I was not able to use my glasses. She was very combative over the phone and threatened to call the cops when she could not furnish my product within the specified time she said it would be ready. Don't go there .