I just made my last visit to this facility. Earlier in the year when I first started working with…read morethis eye doctor I had quite a few challenges in scheduling and communication. I hope it was a one-time thing, but today once again I drove an hour to come to the office to pick up contact lenses based on the specific guidance provided by the representative of the called me today. After driving an hour I was told that I cannot pick up the lenses without rescheduling an appointment with the doctor. This is the second time that I've taken off work and made the trip based on their guidance over the telephone. I'm no longer a patient with this organization, and I would highly recommend you consider how much time you may spend in dealing with their disorganization. When I worked with Dr Washington she was fantastic, unfortunately I cannot continue to waste my time and money.

Dear Managers I am…read morewriting to file a formal complaint regarding the service I received at your Clermont office. I had an appointment with the orthopedic doctor and, afterwards, I was seen by an optometrist technician. I paid my deductible at that time. Later, when I returned to pick up my glasses, I immediately noticed that the prescription was incorrect and I could not see properly with them. I reported this issue to the optometrist technician, but instead of correcting it, I was told to "try the glasses for two weeks." Unfortunately, wearing them made my vision worse. After two weeks, I returned and requested to see the doctor again for the correct prescription. At that point, I was told I would need to make another payment before another appointment could be scheduled. This is unacceptable. I paid my deductible and trusted your office to provide me with the correct prescription. Instead, I received glasses that do not work, my vision was negatively affected, and I was asked to pay again to correct a mistake that was not mine. I am requesting: 1. A new and correct eye examination with the doctor at no additional cost. 2. Replacement glasses with the proper prescription. 3. Assurance that this type of issue will not happen again. I expect a prompt response to this matter. If it is not resolved quickly, I will have no choice but to escalate my complaint to my insurance company and the appropriate regulatory authorities. Please anyone who care about yourself and your family please share don't use this plac.

The quality of their lenses . They're definitely not scratch resistant and their frames are made…read morelike frap as well.. and their prices are not cheap either

I had an excellent experience with Dr. Lee during my recent eye exam. From the moment I walked in,…read morethe staff was welcoming and professional. Dr. Lee took the time to explain each step of the exam and made sure I felt comfortable throughout the process. I had been having issues with my last contact lenses and she explained my options in order to help with my dry eyes and blurry vision. I really appreciated how thorough and patient she was, answering all my questions about different types of lenses and helping me find the best fit for my needs. The whole visit was smooth and I left feeling confident in my new prescription. Highly recommend Dr. Lee if you're looking for a knowledgeable and caring eye doctor!

I had a terrible experience getting my eye glass prescription filled. It took a long, long time for…read moreno reason and when I picked them up the prescription was not filled correctly. He left something out. So now I have to wait another week. Just picked them up on Saturday. He wanted to change my nose pads. No please leave them alone. So they were not adjusted correctly. Went home to put them on and saw a white dot in the center of the lens. Took them off to clean and the lens came out. Came back on Sunday. He put the lens back in with a screw that he filed down and wanted to put nail polish on it so it would not come out again. No, just put the original screw back in.... I have been wearing glasses for over 62 years and this was the first time my lens came out... Never again will I get glasses here again.

Ordered glasses. Was told two weeks. It's been almost a month and they still haven't arrived. I…read morewasn't called to be updated on the late arrival. It feels they just tell you two weeks to make money. I've called them twice, once at the two week mark- and was promised a call back. Never got it. Called almost a month later, and the 'manager' picked up the phone. Seemed nonchalant. I recognized the voice that he was the one who processed my order and told me the "two week max" arrival date. You're better off going to Walmart or Costco. Quality of service is way better there, then this location. For my next prescription I'm taking my business elsewhere. This location needs astronomical amounts of improvement.

Quickly taken back for my eye exam even before I completed the paperwork. Dr Dawson and his…read moreassistants provided a thorough exam which I did not receive from a different eye clinic just only one month prior and where I had to wait for four hours. All of the staff were positive and quick to answer questions.

After my annual glaucoma check up they did not ordered enough refills and they never answer…read morewalgreens' request for my refills. I tried many times to contact them and they never answer the phone instead they have an answer machine but they never respond to your call. i had to go personally to their office for my refills. Horrible customer service, i won't recommend them.

First of all, the Dr's here are great!!!…read more I've been coming here for years and I can honestly say that no matter how early I've been for an appointment, they've never saw me at my scheduled time. I've always had to wait 25-30+ minutes to get back to see the doctor. I'm writing this review while sitting in the waiting room. I've been here for 45 minutes waiting. This is ridiculous. They need to respect that people have schedules of their own and if you're running behind, you should let people know instead of having us sitting here. Five more minutes and I'm going to have to make the awkward approach to the front desk to ask what's going on. I know their going to say "oh we're running behind". The same thing you should've said when I checked in so I could make an informed decision if I plan to wait or reschedule

I think it is terrible you pay three hundred dollars for a pair glasses they broke twice i go up to…read morethe store to get them fix they tell me it will be two to four weeks before I get them back.The girl that waited on me was rude i asked what do I do for glasses she tell me oh i don't know if you sell them here you should fix them here

Dr. Smith is great, but the receptionist is awful. Have been going there for 4 years and I'm done…read morenow. I have never been treated so poorly at a doctor's office. It's a shame that Dr. Smith does not care about the way his patients are being treated and would rather keep a terrible employee. It's obvious that Dr. Smith is aware of the issue as there are several bad reviews regarding her and she's still working there. If you are thinking of using South Lake Optical, think again!!

Dr. Gray Smith is absolutely outstanding. My husband is severely handicapped and Dr. Smith was…read morepatient, thorough, professional yet friendly; all the qualities that made it possible for my husband to see well again. Highly recommend.

I was initially a bit nervous about getting an eye appointment at a department store, but I was…read morevery pleasantly surprised by my experience here. The entire team was incredibly professional and helpful from start to finish. It was very easy to make an appointment here, and there was very little waiting around involved when I actually arrived for my appointment. The doctor seemed very knowledgeable, and most importantly, the glasses I got have drastically improved my headaches and eye fatigue! I'm only knocking off one star because I felt like their selection of women's frames was a little limited. That being skipped, the excellent patient care and the quality of my lenses definitely made it worth the visit. I would absolutely recommend them!

I tried progressives and they made me nauseous. That is on me, not Target Optical. I took them up…read moreon their offer to have them remade as lined bifocals, and the lenses that came back are distorted, so that there is blurriness in portions of the upper halves of both lenses, and not in the same locations . So they either blew the prescription or the manufacture, either way I am out a couple hundred bucks as they are unwearable. Ironically all the glasses I get online at Z**** are always right on the money.