with everybody here they are so welcoming and they serve really good fitting when we're a little…read moretoo big and they also have really fun little lollipop items. I wanna bring my kids otherwise there's a bunch of yummy things.

I have been going to Edge optics for a few years for my eye exams and glasses. This was my first…read moretime since they moved to a new location, and my experience was incredible! Dr. Szuba did my appointment, and I was struck by how professional and kind she was. Trevor helped me afterwards navigating the process of choosing frames and selecting appropriate materials etc. for the glasses themselves. He was super helpful and friendly; I particularly appreciate the effort he went through to help me get my new glasses before I had to travel out of state. Thank you both! Definitely coming back again :D

This is the absolute best place to get your glasses Gas that I have found in Fort Collins! I love…read morethem

I popped in today to look at frames and was "helped" by Melanie - it was a horrible experience. She…read morewas condescending and rude right away. Seemed upset that I went right to the men's frames (I'm a woman but I like the mens designs better). This really felt like discrimination as I am visibly queer. Didn't help me at all when I tried to ask abut a certain kind of frame, just waived in the direction of the women's plastic frames. When I asked about measurements (there should be 3 numbers, but they conveniently put the price stickers over them), she said you only need one the other two are obsolete. This is an outright lie. I would have bought frames here but no way with treatment like that. I want to note that about a month ago, I went into the same location. Had a wonderful experience with the optometrist at poudre valley eye care. Then was helped by Latisha (?) to find prescription sunglasses. she was wonderful, super helpful and pleasant. Helped select frames for me and didn't rush me at all. If you do go here, get help from her, she will take great care of you. I bought two sets of frames that time.

Terrible customer service. Put me on hold but didn't really put me on hold then started talking to…read moreme - I had no idea the tried to hand me off to a manager while smack talking about me. She might have been new but she lacks some basic skills.

Eric Torgerson solved my eyeglass problem in minutes. I was discussing it with the front desk, and…read morehad made a refraction appointment, and he saved me from that unnecessary expense by overhearing my concern and then immediately resolving the problem! Mattie also worked with my insurance on the phone tirelessly so I could get the frames and lens I wanted. I would visit these folks again when I need optometry services. Truly great service!

Would give a zero if possible. Greeted and told I should come back . Your pre qualification is…read moreflawed, and based on an assumption approach. Won't return to "shop" for new glasses here. Every other establishment in town greets you, and actually gets off there behind to help , and tour the facility . Guess this is the new normal , two people sitting to greet and offer zero assistance .

Do NOT go here! They donated my paid-for custom glasses because I did not pick them up within some…read moreimaginary timeframe that they has not told me about. I ordered them in March 2021. These were going to be my backup pair, so it wasn't a super priority since my current glasses were great. They told me they cannot do anything. THEY NEVER TOLD ME THEY WOULD DONATE (OR GET RID OF THEM) IF I DIDN'T PICK THEM UP BEFORE A CERTAIN DATE. Showed up today - yea, it's a year and a half later - but nobody ever told me I would forfeit my FULLY-PAID-FOR custom prescription glasses!! The supervisor expressed she cannot do anything(!?) and will ask her territory manager if they can - which she said could take up to 30 days! I said I've waited over a year and a half, so 30 more days is nothing. The most infuriating part is that they are paid for, and I WAS NEVER TOLD THEY WOULD GET RID OF THEM!!!!! Should have just went to Costco like my wife suggested ugh!! VISIONWORKS HIGHLY *NOT* RECOMMENDED!!!

Today I took our 9-year-old son who is severely affected by autism to see Dr. Abby. We are new to…read moreFort Collins and needed to find a doctor who could get us in for an appt quickly, because our son (who is nonverbal) popped out one of the lenses on his glasses and can't tell us where to find it :) Our son is a busy little guy who will smile at you one minute, while trying to escape whatever room he's contained in--in the next minute. And while he is normally quite joyful, our little man is terrified of doctors and will chant "Nope, Nope, Nope" as soon as we enter any sort of medical office. Dr. Abby and the team at Rocky Mountain Family Vision were truly incredible and exceeded all my expectations. When we first entered the lobby, the staff didn't mind when my son quickly grabbed a leaf off a plant and ate it, while I was attempting to fill out paperwork. Seriously, the staff didn't even flinch. Then, I was especially impressed with how the staff honored my request to not move us into the exam room until the doctor was ready to see us. You'd be surprised how rarely this request is accommodated. When my son wouldn't cooperate with the fancy equipment (to get a good picture of his eyes), the team wasn't frustrated and opted for a traditional eye exam, where Dr. Abby very patiently would shine a light near our son's eyes to evaluate his vision. It took at least 20 minutes, but she did it and we left the office with an updated prescription and a new set of glasses ordered. Other parents of children with autism can probably relate to this when I say it's super challenging when a doctor announces the appt over, when it's really not--because as parents, we have to checkout with the front desk etc. Then comes the confusion and tantrums because our kids have an especially difficult time waiting. Dr. Abby and her team let us wait in the exam room while the front desk did the checkout paperwork, so when it was time for us to leave, we walked right out the door. I would wholeheartedly recommend Rocky Mountain Family Vision and will be back. And even if the next visit doesn't go as well as today's did, I'm confident the team is up to the task.

I got my glasses from here. They are professional and I am happy with the service!…read moreRecommend for your eye check and glasses purchase!

We were 2500 miles from home when the temple piece on my husband's glasses fell off. Dr. Parker's…read moreoffice took us right away, he spent 20 minutes repairing the frames and sent us on our way for the price of a handshake. We may just travel 2500 miles the next time either of us needs new glasses! Thanks, Dr. Parker.

They were so helpful! I was staying at the campground in Rocky Mtn National and realized I had the…read morewrong contacts with me. They gave me a sample and solution. They made my vacation so much better, I could see!!!!!