1. Walmart Vision & Glasses

    1. Walmart Vision & Glasses

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    Fort Collins, CO

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    Walmart Vision & Glasses

    3.7 (3 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Walmart Vision & Glasses

    Eyewear fitting

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    Visionworks

    Visionworks

    2.8(25 reviews)
    2.4 mi
    $$

    Leaving vision works for good. I've been with them since 2019. I booked my appointment earlier this…read moreweek and today showed up. When I walked in the front desk Lea or Lisa (I forgot what her name is) mentioned she wasn't able to find my insurance (instead of calling me ahead of time so I could find out through my company HR) and I was trying to pull it up on my phone. My wife was with me and mentioned to the front desk this happened to her last she came as well and it has to do with our last name and how they entered it at vision works. My wife said she asked them to fix it last time. The front desk brushed it off and said that's not it and it's coming up that we don't have insurance with who we said we do. So I was busy on one of the the empty desks searching for less than 5 minutes to pull it up and the front desk lady came and told us unfortunately we're over our appointment time and need to leave. I then was able to while driving away to confirm that the insurance we had on file all along was valid so I called vision works to let her know I do have insurance and she said it wasn't pulling up for her and it's probably because I have a space in my last name. This made me upset because this was literally the exact thing my wife brought up and supposedly vision works previously fixed during my wife's visit. I can't believe after how we've been treated the front desk was entering our last name in incorrectly the whole time. I also think it should be mentioned that this is the first time I've had this issue personally and I have a long list of previous appointments. Yes it's a new endurance company but my names always been the same. I drive to Denver for work so it's hard to get these things which adds even more frustration. I was offered another appointment for next Friday which I canceled after thinking through this situation it's just not a place I want to give my money to or my families money to. Advice if you even care: 1. Be prepared for your customers 2. Call them ahead 3. Be helpful and represent your business This is definitely not my first time having issues with this exact vision works location. A few years ago they broke my Armani frame and offered that I can pick one but would have to pay for the new one. After I wrote a review at that time they offered I could then get the frame free. They didn't have anything similar in cost to what was lost but the thought of them actually wanting to help was a huge difference to me and I let it go and felt reconciled. Now I'm done. There's no coming back. You can't keep turning away your own customers and expect better business.

    Would give a zero if possible. Greeted and told I should come back . Your pre qualification is…read moreflawed, and based on an assumption approach. Won't return to "shop" for new glasses here. Every other establishment in town greets you, and actually gets off there behind to help , and tour the facility . Guess this is the new normal , two people sitting to greet and offer zero assistance .

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    Walmart Vision & Glasses - opticians - Updated September 2026

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