Great service always! The Physician and his staff are always helpful and professional.read more

When I was teenager my family came here. Stopped coming as I moved but I moved back (in my 30s) and…read moreDr. Kamiyama still remembers me and my family! I barely even remember lol. He's a great optometrist

Highland Optometrics in Highland, CA is a place I really wanted to keep loving, especially after…read morebeing a longtime patient for over a decade, but my recent visits have been disappointing. The office feels understaffed, and the overall patient experience has slipped, particularly around communication and flow. On my last visit, I waited more than thirty minutes past my scheduled appointment and still had not completed the intake process, largely because the focus seemed to be on sales rather than patient care. Eventually I made the call to leave without being seen, which was frustrating and not a decision I took lightly. After years of loyalty, this experience made it clear that I will be taking my business elsewhere, and I hope the practice is able to refocus on patient service in the future.

They always take care of me when I go there. The customer service, quality of time and helpful…read morestaff. The new Dr. is very knowledgeable and takes time getting to know you. Thanks Highland Optimetrics

I visited this location on 4/17 to purchase Meta glasses. The representative who helped me was very…read morefriendly and advised me to check my order status online for updates. When I checked, my order showed that the glasses would be ready for pickup on 4/30. That date came and went with no call, text, or email notifying me of any delay. I called on 5/1 and was told the glasses would be available on Monday. Monday passed--again, no communication. I called that evening before closing and was told they would have my glasses on Tuesday, 5/5. It is now the afternoon of 5/5, and I still have not received any updates. When I called again, I was told the glasses had not arrived and that they "might" be available sometime this week, but no specific timeline could be provided. It has now been 12 business days, and there seems to be no sense of urgency or concern for the customer experience. Payment was collected promptly, but the product has yet to be delivered, and communication has been consistently lacking. Based on this experience, I plan to file a complaint with the Better Business Bureau.

The person who took care of me was nice. They have a big selection of glasses, however, the thing i…read moredidn't like is that they mark up the glasses like crazy. I searched up the ones i got and found them at other places for half the price. I went to costco and there are Gucci, Prada, and other high end glasses that cost less than the Calvin Kleins i bought. The only reason i got them here was because the ones i wanted were no longer carried at other places and the ones here are similar. The more they cost the more out of pocket you have to pay since the insurance only covers so much.

I've been coming to James Espinosa, OD since around 2017, and I absolutely love this place. From…read morethe moment you walk in, it feels personal, they know my name, and the welcome is always genuine. The manager, Jenny, is amazing and truly keeps everything running smoothly. Dr. Espinosa is cool, approachable, and clearly cares about his patients. On my most recent visit, I saw their newer doctor, Dr. Fabrizio, and she took great care of me as well, super attentive and professional. They always have a great selection of lenses and frames, they take insurance, and what I really appreciate is how helpful they are when it comes to choosing frames. They actually give honest feedback and help you decide what looks best, instead of leaving you to figure it out on your own. If you're single and need someone to externally process frames with you, this is definitely the place to go, they've got you covered! Overall, it's just a fun, friendly, welcoming office. They're also Christian-owned, which I really appreciate as a Christian myself. I can't recommend James Espinosa OD enough.

I can see clearly now, the blur is gone!!!…read more Prior to coming here, I've been on a constant search for an optometrist I could trust and a staff who takes care of me. Dr. Espinosa and his staff have served my family for years. The ladies are always friendly and try to take care of patients quickly and efficiently. Jennifer, the office manager, has never hesitated to answer any questions we've had and she's gone above and beyond to answer any questions, make sure that we get the full benefit of our insurance coverage, and ensure that our glasses/contact orders are accurate. Don't hesitate to check out Dr. Espinosa for your optical needs!

One of the easiest eye exam visits I've ever made! Made my appointment online through their…read morewebsite. Showed up, my exam took 30min and the doctor was extremely nice and helpful. They have a lot of great brands for glasses. The office itself is very clean - would recommend!

2nd time/ different review: The staff particularly John, was exceptional. Very attentive, first…read moreclass service. He took his time to adjust my glasses to the perfect position. Did not rush me was very polite and professional. 1st review: 4 weeks ago: Melissa was professional and solution minded. She offered for me to come down and let them see if they could do a small fix for free when other optometry offices wouldn't. When I arrived I was greeted warmly and they helped me right away. They fixed my glasses when my own Optometry offices wouldn't. I highly recommend their services. The quality and care for people make them the best.

Quaint location off the beaten path. Had exactly what I needed and filled up on the gas as well…read more Not a fan of the food court outside, it congests the entry and exit, but it eliminates the extra traffic on the inside...so there's that.

WHAT's GOING ON COSTCO?!…read more I love Costco for many reasons... however, no matter how much love I have, I cannot ever really give them a 5-Star. My first and foremost reason, when it comes to their business model of shopping, it is well documented and known by Costco employees that the stores PURPOSEFULLY most items around. Even their very popular ones! That makes it difficult to run in, find an item or two, pay, and run out when you need to. That is a total garbage model and time waster for smaller busier families. Not everybody has the luxury of shopping with Mrs. Daisy and make a visit to Costco a wonderful family outing and be forced to explore shop, and encounter new products while looking common popular items. Secondly, on my last two trips here, the store was either out one or more of my favorite staple Costco items OR no one knows where they are at. The employees frankly come off spooked when asked where an item is. That's how bad it is. In my most recent visit, I was told by an employee that Costco no longer does premade pizzas anymore! Haha! Lame! I'll admit that I really only keep my membership to benefit from their gas prices.

Rude staff Come here if you want to get discriminated…read moreagainst and yelled at by staff

Would not allow a Zero rating...Staff could use Compassion training. One of the staff members took…read moreit upon herself to give medical diagnosis to a disabled person. Stating the person was not disabled.. How dare she tell someone they are not disabled. You never know what someone is going through! No matter how good the Dr is with staff like that you can lose patients. I Pray she never finds herself disabled. And have to prove it to someone who is so unkind as she was today! Horrible behavior! I will be reporting this incident.

I had a disappointing experience with My Eye Guy due to poor communication and customer service…read more After purchasing my frames, I was given multiple inconsistent timelines for when my glasses would be ready. From a few days, to a week, to nearly four weeks. I was repeatedly told to wait for a text message with a pickup code, but never received one. I had to call myself to find out my glasses were already ready, and after specifically asking if I still needed to wait for the text, I was told yes. Five hours later, I called again only to be told I never needed the text in the first place. The interaction afterward made me feel like I was somehow at fault for following the instructions I was given. I was also disappointed with the fitting process. When I asked how to tell if the glasses were too tight or needed adjustment, I was basically told it was up to personal preference. Previous eye care offices I've gone to would at least visually check the fit and help with adjustments, but here I was mostly just handed the glasses and a case without much guidance. Delays and miscommunication happen, but the overall experience felt disorganized and unprofessional. However, the doctor was really nice, he deserves better.

Hi there! I had my first ever appointment about two weeks…read moreago. The customer service was solid. I was received with a warm welcome. They used some cool new 2025 machines of the future to check my eyes. 20:20 vision. Seems legit. The doctor was contacted via zoom. She said I'd get some prescriptions for far distance and reading. Insurance concerned a whole lot. (Thank you to my job). I haven't gotten a call back for glasses. They said two weeks. Hoping I hear back by the end of this week. I chose some really cute ones that are popn. They have a variety of styles and I paid with Apple Pay lol. I will give five stars and update this review if I get a call back to pick up by this Thursday the latest. Pray for me so I get them asap!! Check them out!

Walmart dont accept Apple Pay how surprising. So, I told this guy at the cashier that I'll be back…read morewith my money from my car, he said sure. Came back, been standing at the cashier for about 10 min, but he kept taking customers not mine so I asked, can you please ring my items, and NOW he SAYS you need to get on line again. Is he dumb or blind? Or just don't care about the customer? What a stupid person working here.

Walmart Supercenter in Highland is not somewhere I go out of pure excitement, but convenience…read moredefinitely wins here. I'm not a huge Walmart fan in general, yet this location is close enough that I occasionally find myself stopping in anyway. Once inside, the store is massive, very well stocked, and surprisingly easy to navigate, which makes a big difference. Everything feels organized, and I can usually find what I'm looking for without wandering aimlessly. I like that it truly works as a one stop shop with groceries, home items, and electronics all under one roof. The fact that there's even a McDonald's inside feels like a bonus reward for surviving a Walmart run.

I've been going there for years. Staff are super friendly, helpful, not pushy at all. Doc is the…read morebest. Expect some dad jokes.

KUDOS to the entire office staff, Sherry, Jessica, Gracie and Dr. Hernandez! This was my first…read morevisit and my entire eye exam was very positive. These ladies were all welcoming, positive and very thorough when answering my questions. Highly recommend this office and I will continue my future eye exams here! Thank you!!